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CorvisaCloud released its hosted VoIP and SMS solution in April 2014. This expanded the functionality of its existing contact center software service to offer an enhanced cloud based communications solution. Originally born from a business accelerator-like program offered by an investment company now known as Novation, CorvisaCloud appears to be a low-key success story. Initially conceived in 2009 with a focus on appraisal management software, it rebranded and shifted gears to compete in a different market space.
CorvisaCloud focuses on providing entirely hosted solutions tailored to suit larger businesses that require rich-featured systems. A company that heavily relies on powerful and accessible customer databases tends to work on elaborate processes to grow operations where communication and planning are critical. The company focuses on solving these two problems and also provides a platform to communicate with customers of any industry.
The CorvisaOne for Salesforce phone system is much like it sounds, it is a calling solution with Salesforce account integration. For customer service representatives and sales teams, this formula is an ideal consolidation of tools as everything is (or should be) accessible from one location. It includes features such as click to call, call recording with transcription options available, intelligent ACD routing, call script access and other tools.
The Contact Center Suite is available as a complete calling solution for both incoming and outgoing calls but is also packaged individually for either inbound or outbound call centers. This allows for a more tailored calling solution for a company, or individual departments within a business. For example, a company relying on leads provided by Salesforce for establishing contact with prospective clients will benefit from the Outbound Contact Center. On the other hand, a helpdesk service would be better suited to utilize the Inbound Contact Center that automatically routes incoming calls to the appropriate person based on the nature of the issue, and skill of the associate.
Other solutions available from include a customizable VoIP platform called the Summit Platform. With this product, various communication technologies from voice, SMS and video are included in the API and are configurable for precise operation. This tool requires some assembly but does not need coding to modify simple changes once an app is live. It is designed with developers in mind, making use of the scripting language Lua, Git for SCM purposes and their preferred code editor, Sublime Text.
A project management solution is available known as CorvisaOne Workflow. With this service, associates can create, read and quickly edit graphical representations for various project tasks and attach additional meta information. It also includes a feature for co-browsing with end clientele and further integrates with calling solutions.
The presentation of CorvisaCloud is very refined and modern, giving the impression of a very well established company. However, the company itself is a result of several acquisitions and sales and in actuality, it has only been in operation since 2012. Not a lot of data can be found whether it be positive testimonials or a negative reviews. The company is on the BBB radar but has no complaints or reviews which is somewhat odd. Currently, the company has an A- rating though it is not an accredited business.
Adding to the hollow feel is the generic tech language used by the site and many stock photos. Products and services offer little in-depth explanation which is somewhat of a double-edged sword for communications as too much information overwhelms prospective buyers, while too little information does not spark interest. It would be nice to have some kind of pricing guideline that does not require a phone call.
The campus in the Milwaukee location seems to be that of an upbeat, modern company featuring perks like a stocked lounge, a couple onsite gyms and athletic clubs. This seems nice but several former employees have complained via Glassdoor that the environment has too many distractions and ironically, communication is apparently lacking between management and associates.
It is difficult to either endorse or dissuade consumers from using services offered by CorvisaCloud. The company is considerably new to the market though the existing executive management team has been intact for some time, having previously collaborated on other business endeavors.
On the bright side, for someone seeking a template to build an original communication solution, this company provides the tools and documentation to accomplish this task. Those familiar with Git can download a sample app from a repository to get a feel for how functions work by tinkering with sample applications. Also available is a resource library is that outlines various functions and appropriate syntax.
Those seeking an out-of-the-box system are advised to try the system before committing to CorvisaCloud.
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Corvisa reviews are listed in chronological order.
#2 : Sam : AUG 10th, 2015
I have had this program for 6 weeks. They keep promising to correct it, but it still fails. Calls while not available, multiple calls at once, calls even when program is closing, plus horrible support.
#1 : John : SEP 24th, 2014
This service works well for our company and we particularly like the Salesforce integration features.
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