Bandwidth.com Reviews | Business VoIP

Great Customer Service!

Exceptional customer service

Great price! Reliable and very responsive to any issues that we've had. Would recommend it highly!

Call quality and reliability are great. The ordering process not so much. Takes 2-4 business days to provision a number when things are going well. Paper-based ordering system requires customer to print off a form to sign and fax (or scan and email) it back. Order department is inflexible about automating the process for the customer, always explaining that the legal department will only accept a very specific process.

We have compared values, features & prices and are counting down the minutes until our current contract expires. We were amazed when we saw how much our annual savings would be once we cut the cord from one of the "Big Guys".

We had some hickups getting started on bandwidth.com. The sales guy was great, the execs seem to care, and once you have the right tech it seems fine from there. I would recommend their service. We originally had Nextiva.com (Nextiva SIP Trunk) which was a complete joke. Their service would cut out randomly...one day we would come into the office...no phones. Top tier support is good and anyone else is not worth talking to - Tier2 did not know the correct settings to get the lines setup. 1 extra day of no phones. Bw.com seems to be a good option.

Awesome customer support.

Great service & value, we'd really like to see the portal access speed improved, very happy otherwise

Based upon our experience with the company, customer service was less than desirable until we were able to work with a certain person consistently throughout the issue. He was amicable, knowledgeable, and a help in resolving this long standing issue. We appreciate his time and efforts to address and resolve our issue.