Bandwidth.com Reviews and Ratings

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Bandwidth.com (3.9)
64 Reviews
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Bandwidth.com Review by WhichVoIP

In 1999 Bandwidth.com was founded in Salt Lake Utah, relocating to North Carolina two years later. They started as an Internet reseller but over the past 15 years they have expanded by building out their own network of IP-based communications and telecom software based applications. One of their main focuses is providing wholesale telecom services to Managed Service Providers (MSPs) and businesses looking to add any form of communications to their IP portfolio. Most recently they have introduced their Republic Wireless offering that has expanded their business footprint into the cellular market.

The Good

Bandwidth.com is unique in that they not only provide the service, but they also own the network that services run on. Their network service is operated by their subsidiary Inetwork and this provides wholesale voice, 9-1-1 and SMS related services. Their network is built exclusively for IP-based voice with nationwide coverage. Origination, termination and toll free services are offered.

Internet service is provided by their subsidiary Broadband.com which offers Internet access to residential and business customers.

Phonebooth is their hosted VoIP offering for small and medium sized businesses. Follow this link to Phonebooth reviews to read more about this service.

SIP trunking is an extremely cost effective and efficient method of providing your phone needs. The main reason for this is that SIP trunks can be shared between users thus the cost can be shared. Costs vary but Bandwidth.com typically charges $20 to $30 per trunk. Each SIP trunk comes with unlimited inbound calling, unlimited outbound local calling and very competitive long distance and international rates approximately 2 to 5 cents per minute. They also support toll free, 411, and E911 services.

Their SIP trunking service works with many of the top IP-PBX manufacturers, including Allworx, Altigen, Asterisk, Avaya, Cisco, CudaTel, Digium, Epygi, FreePBX, Genband Nuvia, ResponsePoint, Mitel, Objectworld, Pingtel, Samsung, Shoretel, Sutus, Talkswitch, Taridium, Vertical, Vonexus, Zultys and 3Com.

The unlimited SIP trunking plan includes outbound calling to the 48 contiguos states of the USA and also Canada.

They have a 24/7 Network Operations Center (NOC) that monitors their network. You can email them directly with any outages or call them toll free.

Bandwidth.com has taken a fresh approach to mobile communication with their Republic Wireless product. This is a smartphone product that uses Wi-Fi in place of cellular as the primary medium for your voice call. However, they have agreements with the major cellular carriers meaning you have coverage wherever you go. With a seamless handover from Wi-Fi to cellular you truly are mobile with coverage virtually anywhere. Add to this the fact there is no contract, it becomes a very attractive option. You can also change your plan up to twice per month as your needs change. A 30 day money back guarantee is offered and there are no roaming charges.

The Bad

Bandwidth.com has a very aesthetically pleasing website but has limited information in terms of pricing and explanation of what services they have and how they can be integrated. Granted, some of these services can be difficult to explain exactly what is required and with a myriad of services this can make it problematic to show.

The wireless option currently has limited 4G coverage, particularly on the west side of the USA. The 3G coverage is decent though. Sprint is the carrier used currently for 3G and 4G coverage.

The unlimited SIP trunking plans do not include Hawaii and Alaska. Calls to Hawaii are charged at 19 cents per minute and calls to Alaska are charged at 30 cents per minute.

Toll free rates also do not include Hawaii (charged at 5 cents per minute) and Alaska (charged at 45 cents per minute).

Several of their services have been branded under different names which may mean separate bills for each service. Businesses like to bundle services to reduce their time dealing with additional bills.

The Bottom Line

  • A lack of information on their website may deter some potential customers away our recommendation is to call and talk to an agent if you think they might be a good fit for your business.
  • Republic Wireless: Various plans are available. The lowest priced plan starts at $5/month but only includes WiFi talk, text and data. For $10/month you get the unlimited WiFi service plus unlimited cell talk and text (no data). The most popular plan is $25/month and includes the addition of unlimited 3G data capabilities. For 4G data the monthly plan increases to $40/month.

Overall Thoughts

If you are a provider of business services and are looking to add additional IP based communications to your portfolio then Bandwidth.com are worth taking a look at. They have many years of experience in the industry. They also provide a mixture of services directly to businesses and consumers, such as their Phonebooth hosted VoIP solution (for businesses), their Republic Wireless solution (business/consumer), and their Broadband.com Internet solutions (business/consumers). With different name branding across services it can reduce the overall brand experience by the customer though. It may also mean multiple bills for services from the same umbrella company.

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Author: Calum


Bandwidth.com Overview

Bandwidth.com has been reviewed on our site since the early days in 2005. Their reviews are mainly positive in nature. Note that the reviews below are primarily aimed at their SIP Trunking service.

Awesome customer support.

All User Reviews (Page 1 of 7)

Summary
Total Number 64 5 Stars 32
Thumbs Up 45 4 Stars 13
Thumbs Down 19 3 Stars 5
Average Rating 3.9 2 Stars 9
More Providers 1 Star 5

Bandwidth.com reviews are listed in chronological order.

Terrible, uncontactable

Overall rating (1.8)

#64 : : JUN 30th, 2016

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They have good packages and pricing, but the worst service ever. Trying to contact them directly is impossible for anything. Remember you're buying a service, not trash!

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Disaster: Now have a non-working 866 number

Overall rating (1)

#63 : : MAY 10th, 2016

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I just called Bandwidth.com to inquire about a 866 number we use for our business that they provide to our company which now has a recording saying "number is not in service", and they told me they had sold the number to someone else. When I inquired about who they sold it to they hung up on me. AVOID!

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Bandwidth.com Review

Overall rating (1)

#62 : : FEB 5th, 2015

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I have been with Bandwidth.com for about 6 years now and the only reason I have not switched the service is because I have been locked into it due to some software I am running, but I am in the process of leaving. They have the absolute worst customer service I have ever experienced. They lie about when/if people will be calling you back and never seem to admit that they had a problem, the problem just magically gets fixed after I complain enough. They claim to have 24/7 support which may be true, but I sat on hold for 45 minutes at 1AM before I gave up. They have a short billing cycle, giving you 2 weeks from the date on the invoice, but a week has passed before it would come in the mail, and it had to be turned around that day to get to their processing center in time. I will be extremely happy the day I cancel their service. I would avoid at all costs.

VISITOR/PROVIDER FEEDBACK:

Bob (February 25th 2016) : I agree completely with the customer service. Our bill for almost $1100 was entered wrong by $9. First contact from them was "pay the $9 in 10 days or all your lines will be locked". I think for our company it is time to shop around for a new service.

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Avoid

Overall rating (1.8)

#61 : : FEB 8th, 2013

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I would avoid using Bandwidth.com. Their 15 day billing terms are a nightmare. There are actually 2 separate invoices, one for the data connection and one for the VOIP SIP trunking. In the end I the owed data company $600 and the SIP trunking company owed me $300. I never got the $300, but I did get a call from a bill collector for the $600. Look elsewhere for VOIP service.

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President

Overall rating (5)

#60 : : APR 27th, 2012

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Great Customer Service!

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Bandwidth.com Review

Overall rating (5)

#59 : : MAR 28th, 2012

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Exceptional customer service

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Bandwidth.com Review

Overall rating (5)

#58 : : MAR 27th, 2012

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Great price! Reliable and very responsive to any issues that we've had. Would recommend it highly!

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Bandwidth.com Review

Overall rating (4.6)

#57 : : MAR 26th, 2012

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Call quality and reliability are great. The ordering process not so much. Takes 2-4 business days to provision a number when things are going well. Paper-based ordering system requires customer to print off a form to sign and fax (or scan and email) it back. Order department is inflexible about automating the process for the customer, always explaining that the legal department will only accept a very specific process.

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Bandwidth.com Review

Overall rating (5)

#56 : : MAR 26th, 2012

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We have compared values, features & prices and are counting down the minutes until our current contract expires. We were amazed when we saw how much our annual savings would be once we cut the cord from one of the "Big Guys".

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Bandwidth.com Review

Overall rating (4.6)

#55 : : MAR 21st, 2012

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We had some hickups getting started on bandwidth.com. The sales guy was great, the execs seem to care, and once you have the right tech it seems fine from there. I would recommend their service. We originally had Nextiva.com (Nextiva SIP Trunk) which was a complete joke. Their service would cut out randomly...one day we would come into the office...no phones. Top tier support is good and anyone else is not worth talking to - Tier2 did not know the correct settings to get the lines setup. 1 extra day of no phones. Bw.com seems to be a good option.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 64 5 Stars 32
Thumbs Up 45 4 Stars 13
Thumbs Down 19 3 Stars 5
Average Rating 3.9 2 Stars 9
More Providers 1 Star 5
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