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Comments From Page: https://www.whichvoip.com/articles/nettalk-vs-magicjack.htm


#3 : Posted by Al Bourassa on February 8th, 2019:

I used NetTalk for 7 years in Ecuador with minor hiccups that I overlooked because I wanted to retain the phone number. Once I moved to Colombia however the wheels fell off. We tried to get 3 different DUO's to work without success, with NetTalk saying the Government or my Internet provider is probably blocking outside VOIP use. It did work very briefly so I don't believe this. I have had basically zero service since September, but I still paid in advance for my October annual renewal. I was promised to be reimbursed for all my lost days of service. So naturally I asked for the full refund of my Oct 2018 renewal. Now they have refused to refund me a dime. So, folks, don't trust any of them. Read all the reviews for NetTalk and MagicJack, and almost every other provider, and you will find tales of woe about lousy service, especially customer service. Stay away from them all.

 

#2 : Posted by Mark on December 4th, 2016:

I gave MagicJack and Nettalk a simultaneous test drive for a couple of years. Nettalk has a MAJOR flaw that is unacceptable to me. If you call a number that is disconnected Nettalk does NOT pass along the telco intercept recording, it simply continues to ring. Leading you to believe that the number is working and the party is simply not answering. And when you call a landline that happens to be busy, Nettalk does not transmit the busy signal, it tells you that the number is not working. This is a very serious issue if you are relying on this service as your main telephone. MagicJack does not experience this issue. I was so frustrated with Nettalk after I found out this was happening, that as soon as I got my MagicJack home, I called several non-working and disconnected numbers and I got the correct recording. Furthermore, I left my POTS landline off the hook and called with MagicJack, I got the busy signal. MagicJack works like a landline in this respect. Nettalk's inability to transmit the actual number status to the caller is a serious problem. By the way, I have run into this issue with other VOIP services as well. Whenever I run into a VOIP service I test it out by calling a disconnected number and a busy number. MagicJack definitely passed my test.

 

#1 : Posted by George on April 3rd, 2015:

I switched from NetTalk to MagicJack because of dropped calls and no help from NetTalk. MagicJack is clearer and there is also an app for the smart phone to get calls to it. I also like getting an email when I get a voicemail stored. The equipment from MagicJack seems to be higher quality.

 

 


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