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At WhichVoIP we get a lot of comments about VoIP phone service in our inbox each day.
See what other visitors are asking us and join in the discussion. If your question is not answered already submit your comment below. We always try to answer within 24 hours and usually much faster than this.
Comments From Page: https://www.whichvoip.com/reviews/phonepower.php
#6 : Posted by Trevor Dunlop on February 8th, 2018:
It would be
reasonable for
yourselves to dig a
bit deeper into some
of these VoIP
companies as people
like myself often
make decisions to
choose them based on
reviews.
I did this and
attempted to use the
service of Phone
Power. When I saw
how much my credit
card was charged, I
questioned them why
this significant
difference compared
to what was stated
on their website. I
was then given a
long explanation of
the charges but
nothing to align the
invoice charge with
that stated on the
website when I was
signing up. After
unsuccessfully
trying to rectify
this, I cancelled by
order before my
number was
transferred or an
account opened. I
informed the credit
card company who
recognised that the
charge was wrongful
and retrieved my
money. I later
started experiencing
harassment from a
debt collect agency
demanding >$261 for
unsettled account
with Phone Power.
All communication
with phone power and
the agency showed
that I owed no
money with proof but
the debt collection
agency continued the
harassment then to
put this scar
against my credit
file. Considering
Phone Power was by
far, the worst
mistake I ever made
with any phone
company. I now
raised the dispute
with the Credit
Agency.
-> Response: Thank you for bringing this to our attention. Sorry you had such a bad experience with them.
#5 : Posted by Lynette Pearson on June 20th, 2017:
I saw a comment that the adaptor costs $65 if it needs to be replaced. Is the adaptor specific to each VoIP provider?
-> Response: No they are usually standard ATAs from Linksys, Grandstream, Cisco etc but they do have to be configured correctly but the provider can usually do that remotely. However, likely there will be a few small technical things you will have to do such as changing some fields in the device to point to the provider's server. So really it depends whether you would rather save $30 and buy your own but do some technical things or pay extra to get it done for you.
#4 : Posted by Clifford Patterson on September 21st, 2015:
I am currently browsing for a VoIP service and PhonePower is high on my selection list. However, I have a Pacemaker Monitor, a Merlin Home model EX1150. Are there any reported problems using this monitor with PhonePower?
-> Response: I'd be worried about you going down this path as there could be problems getting the pacemaker data through the phonepower ATA (Analog Telephone Adapter).
Here are a few things to consider:
1. Is there an Internet version of the Pacemaker monitor? i.e. not using phoneline.
2. Presumably you are interested in this to save money. If there are other reasons (e.g. features, international calling etc), can you keep your regular landline phone service AND get VoIP. Connect the VoIP ATA to some cordless phones and then you have the best of both worlds.
3. If you have a smartphone you could use the phonepower app to have home phone service on your cell phone. No need for a home phone, just use your cell for everything but keep your existing home number.
#3 : Posted by Larry Tu on July 21st, 2014:
I've been a customer of PhonePower for more than five years. For the first five years everything worked and I often recommended PhonePower to other people, but since mid-June 2014, all of my calls, incoming or outgoing, dropped after a couple of minutes. It seems to be a problem with my Verizon internet service, because calls also get dropped when I use Skype or Facetime. I'm hoping that a new Verizon modem/router would solve this problem. However, since yesterday, I couldn't even get any audio using Phone Power, like what many other people have reported on this website. I am in the Boston area, so it seems that this problem is nationwide.
-> Response: Sorry to hear about your troubles Larry. Here are a few things to look into, hopefully it helps:
1. Has Verizon changed default firewall settings inside their modem/router?
This could potentially block certain ports by default and block sip specifically.
2. I do recall about a year ago having a problem where Phonepower updated firmware overnight to ATAs. One way around it was to reset the ATA device to factory defaults and update settings accordingly for Phonepower configuration. Which ATA do you have (model)? The support section on its website (hardware section) has some good info on configuration.
3. Can you make Skype calls now that you have a new modem?
4. Have you tried the Phonepower soft phone - does it work?
#2 : Posted by Korryn on March 27th, 2014:
Can you keep your current phone number if you switch to this service?
-> Response: Yes you can port your current number over to Phonepower. There are some corner cases where you cannot but that is rare these days. We always recommend you kick the tires with the service first (i.e. just order a new number with your required area code to begin with) and once happy, then port your current number over. Do not cancel service with your existing provider until the number has been successfully ported over!
#1 : Posted by Kat on April 25th, 2013:
I have been using them for about 9 months. All good so far. Low cost and good quality and free incoming fax!
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