VoIP Advisor Discussions

At WhichVoIP we get a lot of comments about VoIP phone service in our inbox each day.

See what other visitors are asking us and join in the discussion. If your question is not answered already submit your comment below. We always try to answer within 24 hours and usually much faster than this.

Ask question button


Search Discussion Posts

Seach for:

Note: This is a very basic exact match search. Works best with single keywords (e.g. magicjack, satellite, quality etc)


WhichVoIP Visitor Comments


Comments From Page: https://www.whichvoip.com/articles/home-voip-setup-options.htm


#6 : Posted by Jeff Stern on January 20th, 2021:

I have a home VOIP provider, but like most home VOIP providers, they really only support an ATA (analog adapter) device. They WILL allow BYOD devices (like my 3 Yealink T21P(E2) phones). But they don't support any issues.
But I have an issue and I'm trying to find a solution without getting into Business PBX territory:
When an incoming call comes in, whoever in the house picks up first now gets the call and if it turns out to be from someone else, they cannot transfer it to the 2nd person and the 2nd person also cannot just pick up the line and hear the 1st conversation either, as in the old days.
So I want to really be able to use the IP phones (not ATA) but have them be aware of each other, and be able to transfer calls, WITHOUT having to pay 3-4 times as much for a full Business plan. In other words, I would like extensions (1, 2, and 3), but I don't need any other business features (IVR, menus, etc.)
Do you have any ideas how I can get 3 IP phones running off the same VOIP account to be extensions so as to be able to transfer calls to each other?

-> Response: Yes that doesn't surprise me. Essentially your phones are all hanging off the same single extension as you are likely paying for 1 user. Business services have multiple extensions so you can then transfer easily, like you stated.
Out of curiosity have you tried doing a transfer to your main number again - does that work or does it go to voicemail? They probably prevent multiple calls but just curious : - )

 

#5 : Posted by Rich on December 28th, 2019:

1. I have a wall mounted LAN phone in the kitchen with an extension phone in an upstairs bedroom.Can I still use these phones?
2. My LAN phone is connected to the telephone line in the kitchen. If I no longer need the current telephone line, how is the phone connected to the Internet and can the extension phone be used?
I ask these question because I am very limited on space to hold additional equipment,

-> Response: Your best bet is to use an ATA (Analog Telephone Adapter) and a cordless base and handsets. Connect the cordless base to the ATA and the ATA to your Internet modem/router. Use cordless phones anywhere.

 

#4 : Posted by Peter Ting on October 17th, 2014:

I am currently connected to the NBN network using NETGEAR Nighthawk router. My questions are:
1. Do I need an ATA adaptor in order to connect a VOIP phone to the NETGEAR Nighthawk router?
2. Is there any VOIP phone available in the market that I can purchase and connect it direct to the NETGEAR router for it to work?

-> Response: If you need to use an analog phone then you always need an ATA to essentially turn it into an IP phone.
To connect a phone directly to the router you need an IP phone. Nearly any IP phone will work as long as your router passes SIP traffic which I'm sure it will. Here is a list of IP phones.

 

#3 : Posted by Al on November 12th, 2013:

My VOIP sound quality is great unless someone in our house is using a wired or wireless computer to access the Internet - then the sound cuts in and out. My dual-port ATA is attached downstream from our integrated modem/router, because that is where the modem is. Would it help to go with Scenario 6, i.e. adding another router, just to get the computers downstream from the ATA?

-> Response: Albert, it does sound like you have a QoS problem. You could even try scenario 4 if your ATA supports QoS. I am guessing you mention scenario 6 because you have a modem that has a router built in, in which case scenario 6 does make sense and just disable wireless on the modem/router. It does mean all traffic passes through the ATA but unlikely to be an issue as the bottleneck these days tend to be the Internet speed rather than anything on your home network (i.e. ATA often maxes out at 100Mb/s).

 

#2 : Posted by Bruce on September 24th, 2013:

I'm currently hooked as in scenario #1, however, my modem and router both have usb ports, currently not used. Can I switch my ATA to the ethernet port on the modem and then connect my modem via usb to router usb? I am using satellite Internet by the way.

-> Response: Unfortunately that will not work Bruce as USB cannot be used for the real-time data transfers between these devices. As a test can you just connect the modem to the VoIP ATA using Ethernet (ignore rest of network right now), connect the phone and try making calls - is it better call quality? Just trying to see if it is QoS issues but I'm pretty sure the issue is your Satellite Internet rather than your network.

 

#1 : Posted by Rob on June 21st, 2013:

Thanks for providing these diagrams as they have been helpful to me. I have experienced intermittent issues with my home VoIP and just assumed it was typical of the service. My setup was similar to scenario1 except that my ATA does have dual ports. I did a quick change and connected it the way you have it in scenario4 and have not had any issues since. I always thought there was only only way to connect this all up but now that I think about it there are quite a few different ways that need to be considered.

 

 


Top Residential Resources

Top Business Resources