VoIP Advisor Discussions

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WhichVoIP Visitor Comments

Posted by Bob on April 20th, 2018:

I'm a snowbird can I move my phone between 2 states and keep the same number.

-> Response: Yes indeed you can, that is one of the many advantages of VoIP, it is portable.

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Errol Menke on April 18th, 2018:

How can I block incoming calls I don't want.

-> Response: You can use call block. Which phone provider do you use as I may be able to help point you in the right direction as it varies for each one.

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Mark J Crane on April 12th, 2018:

Updated install instructions can be found on fusionpbx's website.

-> Response: Thanks for letting us know. We updated the guide to reflect the new installation instructions. It is now very simple to install.

From: https://www.whichvoip.com/fusionpbx-tutorial.htm   [View All Comments from this Page]

 

Posted by Jim on April 9th, 2018:

Is OmniTech Support still in business? I have paid in advance for tech support thru 2019 and they no longer answer their phone service number.

-> Response: I see comments on their Facebook page where people have been saying the same thing. Sorry to hear that.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by Gary Jeffers on April 9th, 2018:

I have a DPC 3939B router and need to turn off SIP ALG. Do I need to get Comcast involved?

-> Response: Depending on the version of firmware you may not be able to disable SIP ALG on the DPC3939. I would call Comcast about this.

From: https://www.whichvoip.com/disable-sip-alg.htm   [View All Comments from this Page]

 

Posted by Raymond on April 5th, 2018:

Will an internet phone adapter help with the CoS and packet loss?

-> Response: Unfortunately no it will not. Packet loss and Consistency of Service (CoS) are usually related to the quality of your Internet service and/or home network.

From: https://www.whichvoip.com/voip-test.htm   [View All Comments from this Page]

 

Posted by Arjan on March 7th, 2018:

The most important part of the test for me is the detection of SIP ALG. Unfortunately it is not a Yes or No answer but SIP ALG Firewall : Err Hardware : Fortigate FGT-51E

-> Response: It normally is a YES/NO response, must be issues detecting it with Fortigate unfortunately. Best bet is to go into your Fortigate modem/router and disable SIP ALG to be sure.

From: https://www.whichvoip.com/voip-test.htm   [View All Comments from this Page]

 

Posted by Kevin Parker on March 4th, 2018:

This comparison only talks about bandwidth requirements. What about reliablity? Ever single codec on here aside from ILBC will do horribly with any packet loss. Opus has this built in, but only when both sides are compiled properly and pass the correct SDP headers.
We use G722 internally, G711 to the trunk and IBLC when we're mobile or on WiFi.

-> Response: The article was written before Opus was released.
As for reliability, it does mention QoS in the networking section and the importance of a good Internet connection. If you run our VoIP test you will also see on that page references to Consistency of service, jitter and packet loss among other factors.
Opus is a great Codec for internal calls, the problem is that very few carriers to the PSTN will support Opus and for this reason it will place a relatively heavy load on the PBX since every non-internal call will require transcoding.
[Reader]
I agree about the network quality but reality is not everyone gets fiber to the home and a packet lost here or there with G711 really degrades quality.
As you know Opus has FEC, but both sides need to have it enabled along with the packet loss tolerance specified ahead of time. Pretty much none of the hardware I tried was configured like this.
For us at least trans coding is acceptable, about 15% per call in CPU and we only use it for non wired phones in the field (over WiFi or 4G + VPN).
[WhichVoIP]
Yes that is true regarding network quality. One thing we have noticed from all the test results ran on our servers over many years for our VoIP test is that the packet loss tends to actually be quite small. The bigger issue we see for consumers running our VoIP tests tends to be Consistency of Service. In other words congestion related issues. On the flip side you could say that this ends up being packet loss of course since with UDP (which of course the RTP media stream uses as the protocol of choice) there are no retries :-)
Good point on FEC configuration.
Transcoding is usually fine so long as enough margin is given in the overall specs for the server.

From: https://www.whichvoip.com/voip-call-quality.htm   [View All Comments from this Page]

 

Posted by Heather on February 23rd, 2018:

Does either Vonage or MagicJack force you to accept all features. What if you do not want features such as voicemail or call waiting? What if the only things you want are to have CallerID and for your phone number to be unpublished? Do you get to choose?

-> Response: Typically they include a large set of features as part of the plan. You will likely be able to disable voicemail and call waiting but it is unlikely going to reduce your price.
You can add your number to the do not call list to stop telemarketers. Also keep in mind that most providers have call blocking so you can block any calls from ringing in the future.

From: https://www.whichvoip.com/voip/vonage-vs-magicjack.htm   [View All Comments from this Page]

 

Posted by Shawn on February 15th, 2018:

Do you have a VoIP device that plugs into the entire phone system? Or do you have to connect the phone directly to the device?

-> Response: You can connect it directly to the ATA device or you could use a cordless phone system to expand your phones across your home. Alternatively, if you disconnect the landline at point of demarcation on the side of your house you could use the internal wiring of your home and connect the ATA device to that so you can use phones in other rooms. We tend to recommend the cordless path though.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Martin on February 10th, 2018:

I currently have landline service with two numbers (that both ring to the same line) can I port both numbers to a single account?

-> Response: Yes that is not an issue, the provider will simply port both numbers and route to your phone.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Trevor Dunlop on February 8th, 2018:

It would be reasonable for yourselves to dig a bit deeper into some of these VoIP companies as people like myself often make decisions to choose them based on reviews.
I did this and attempted to use the service of Phone Power. When I saw how much my credit card was charged, I questioned them why this significant difference compared to what was stated on their website. I was then given a long explanation of the charges but nothing to align the invoice charge with that stated on the website when I was signing up. After unsuccessfully trying to rectify this, I cancelled by order before my number was transferred or an account opened. I informed the credit card company who recognised that the charge was wrongful and retrieved my money. I later started experiencing harassment from a debt collect agency demanding >$261 for unsettled account with Phone Power. All communication with phone power and the agency showed that I owed no money with proof but the debt collection agency continued the harassment then to put this scar against my credit file. Considering Phone Power was by far, the worst mistake I ever made with any phone company. I now raised the dispute with the Credit Agency.

-> Response: Thank you for bringing this to our attention. Sorry you had such a bad experience with them.

From: https://www.whichvoip.com/reviews/phonepower.php   [View All Comments from this Page]

 

Posted by Jay Pitzer on February 8th, 2018:

We have to have a land line in order to have cost efficient internet service since we don't have cable access or cost efficient satellite available. Will VoIP be possible for us?

-> Response: Presumably your Internet is DSL, hence the reason you need to use your landline (i.e. Internet goes over your landline). Naked DSL is when you use the landline for Internet but not the actual landline phone service and then you can use VoIP instead. It is very common but worth checking with your DSL provider to make sure no surprises (i.e. hidden charges).

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Jeff on February 7th, 2018:

Thinking about changing voip home service companies. The quality of the one I have is OK, but I get 8 or more spam calls every single day since joining them. Have emailed them about this but got no response. Which voip providers offer some kind of help with this.

-> Response: Which provider are you using currently? The reason I ask is you should be able to log onto their online portal and enter numbers to block from calling.
Nearly all VoIP providers support Call Blocking.

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Steven Lester Novy on February 3rd, 2018:

Can I keep my existing landline number

-> Response: You should have no issue keeping your current landline number. There are occasional corner cases but they are rare. Check with 1VoIP to be sure.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Kathy Rhoades on February 2nd, 2018:

I receive calls from local cell phone numbers. If I don't recognize number I don't answer. But I will call back and usually someone answers but they did not make the call. I have straighttalk and a LG phone. I also constantly receive calls from all over country stating I have a program I am eligible for to reduce my student loans. I have no student loans.

-> Response: Straight Talk has a call detector App that you may want to install to block those unwanted calls and texts. More information on blocking calls here.

From: https://www.whichvoip.com/ghost-call-prevention.htm   [View All Comments from this Page]

 

Posted by Jack Speese on January 29th, 2018:

I am looking for a good, honest online tech support company. I used to have iYogi, which has since apparently been banned from doing business in the USA, and currently have Global Technology. While most of the technicians that I've dealt with seem knowledgeable and resolve the problem, many of them put you under a great deal of pressure to buy something extra (and EXPENSIVE). Is there a good, reliable US based service like iYogi or Global Technology from which you can buy protection and tech help for one price without being told that you need to buy something additional every time you have a problem? I bought the basic package from Global Tech, then later they told me I needed to buy internet security in addition, and then still later they told me that I need to buy web security or some such thing. And NONE of it is CHEAP.

-> Response: Unfortunately the upsell is typical with most companies these days.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by Rich on January 24th, 2018:

Both bask and iyogi are out of the business.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by Vish on December 31st, 2017:

Is it possible to use multiple phone number for 2 countries, one at residence country and the other with different country code for receiving calls only.

-> Response: Yes you can route multiple phone numbers to any VoIP device anywhere in the world.

From: https://www.whichvoip.com/voip/voip_what_is_it.htm   [View All Comments from this Page]

 

Posted by Ken on December 26th, 2017:

I have nine phones, will all my phones still work? Can I continue to use a fax machine?

-> Response: You may have issues with 9 phones. The ATA that is shipped with the phone service is limited in terms of the number of phones it can ring.

From: https://www.whichvoip.com/reviews/voipcom.php   [View All Comments from this Page]

 

 


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