VoIP Advisor Discussions

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WhichVoIP Visitor Comments

Posted by Pam on October 19th, 2017:

I am currently with Spectrum (formerly Brighthouse), and I don't see them listed along with the other telephone companies for call blocking. I'm really not getting a very good answer from the company.

-> Response: Do you have a portal you can log into for Spectrum (think it is called voice online manager)? Inside there should be an area to block calls. I did find an online document on this and it is supported apparently.

From: https://www.whichvoip.com/how-to-block-phone-numbers-stop-unwanted-calls.htm   [View All Comments from this Page]

 

Posted by Bob Lape on October 19th, 2017:

We are moving into a brand new building. Both Comcast and FiOS are available. Which is best in an 18 story building with 141 units?

-> Response: If you are responsible for Internet to all units I would recommend testing both Comcast and FiOS. In our experience they both offer fast Internet but FiOS tends to be consistently fast as it has dedicated glass from your office block to their central office.

From: https://www.whichvoip.com/frontier-fios-vs-comcast-internet.htm   [View All Comments from this Page]

 

Posted by Jim on October 19th, 2017:

I have Google Home. Can Google Home interact with Google Voice for any additional benefits? Can I port over my phone number to Google Voice?

-> Response: Indeed it can. In fact in many ways it works better than Amazon Alexa as it allows you to call anyone that is in your Google contacts list.
Yes you can port your number over to Google voice, the cost is $20 at this current time. However there are restrictions on the type of numbers than can be ported. For example, cell phone numbers are fine but may be issues with landline numbers. See this url on the subject of google voice and porting numbers.

From: https://www.whichvoip.com/obihai-google-voice.htm   [View All Comments from this Page]

 

Posted by Eleanor Batchelder on October 10th, 2017:

I would like to replace my Skype service - VOIP with my own phone number for incoming calls, soft phone on my Mac laptop, video call capability, able to call other phone numbers. How can I do this? Or is it even possible outside of Skype?

-> Response: You can certainly replace Skype with another VoIP provider, you can even port phone numbers out of Skype if you have one. The only issue you may have is the video calling capability as although some VoIP providers offer this service, in reality most of your friends/family members that you wish to talk to using video will not be using such a provider. I would recommend using something like Facetime or Google voice (or skype) for video calls since it is easier for others to download this software and perform video calls with you.

From: https://www.whichvoip.com/reviews/skype.php   [View All Comments from this Page]

 

Posted by J Hartis on October 10th, 2017:

I have an Obi100 from years ago, is it still usable? I have read elsewhere that it would not be after May 2017 (End of Life). I am having difficulty getting set up and wondering if it is that explanation or just errors I am making.

-> Response: It is indeed EOL. Have you verified that you have the latest firmware on there?
I would expect this device to still work in all honesty so it may either need a firmware update to the latest before it went EOL or perhaps you have an incorrect setting for your phone service.

From: https://www.whichvoip.com/obihai-google-voice.htm   [View All Comments from this Page]

 

Posted by Donna Campbell on October 9th, 2017:

I have a land line in the 713 (Houston, TX) area code. I have moved to a suburb north of Houston with a 281 area code. I want to keep the phone number I have used for 30 years. Can I transfer my land line to Voip and then set it up at the apartment?

-> Response: Yes there should be no issue doing this and keeping your number. Just make sure you check with your new VoIP provider first but most of the time the number can be ported successfully, there are a few corner cases but they are rare.
You could even get a 281 number too so people can also call you on that number (i.e. both numbers reach your phone).

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by Chris Hebert on September 30th, 2017:

Whatever you do don't sign up for comwave! My retired mother signed up and had little to no service for over a month, ever after comwaves tech support deleted all her security features on her router. Then she had enough of their NULL SERVICE and signed up with a good service she received a bill for early termination of a contract - to which she signed nothing and wasn't informed at point of purchase. The nerve of a crap company!

From: https://www.whichvoip.com/reviews/comwave.php   [View All Comments from this Page]

 

Posted by Jim Fuhlbrugge on September 28th, 2017:

If I put in 1 VOIP service now and change internet providers later, how does that impact phone service?

-> Response: Changing Internet provider should not affect your VoIP service, providing it's still a good Internet connection.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Jacques Riopel on September 27th, 2017:

Is it possible to retrieve the audio recording made by the phone via a file transfer over the network, rather than having to move it to a USB key?

-> Response: I do not believe that is possible unfortunately. Also keep in mind that it can record calls even without a USB stick (I believe there's an internal SD card they use). I recall being surprised by this when we tested it.

From: https://www.whichvoip.com/voip-phone/yealink/t58v-review.php   [View All Comments from this Page]

 

Posted by Sello Rojo on September 21st, 2017:

What if your number is the one being used to make the calls?

-> Response: If you find out that your number is being spoofed you can inform your telecom provider and/or lodge a complaint with the FCC. The problem is that typically you will not know that someone is spoofing your caller ID. This has to be stopped at the source (the carrier level) through real-time checks during call setup.

From: https://www.whichvoip.com/10-tips-caller-id-spoofing-fight-back.htm   [View All Comments from this Page]

 

Posted by Chris Williams on September 20th, 2017:

The problem with your tips is a scammer could push a legitimate number as caller id, one of the businesses they are scamming. So you see the number from XYZ company. You own services from XYZ. you google the number it is legit. The caller says they are XYZ but they are not. There is no way for you to know because your phone only shows the caller id not the real number underneath.
So how do you fight back? Call your phone company for every incident, force them to validate the caller id number matches the actual source number. If we call for every incident then they will actually do something.
What can they do? Well if someone is going to spoof an id legitimately they should have to register that and own the number. If they dont own the number then they should not be allowed to spoof it. By enforcing registration and enforcing that telecom companies detect calls being made where these are invalid it will get resolved.
Until then fight by costing the phone companies by tying up their phone queues. Don't call tech support, call head office and as to talk to office of the president. Their time is worth more.

-> Response: Very valid points you made.
If the wholesale carriers start verifying that the caller ID going out is the same as the DID you own then that would indeed help though I can think of a couple of corner cases where it would hurt legitimate callers. This is something that has to be resolved at the carrier level since PBX software makes everything so configurable, so it is not difficult to spoof.
If you receive a call and you have some concerns that it is spoofed you can ask them for their phone number and extension and call them back.

From: https://www.whichvoip.com/10-tips-caller-id-spoofing-fight-back.htm   [View All Comments from this Page]

 

Posted by Lynnette C Walcheski on September 20th, 2017:

I am switching from satellite internet to broadband and I have a landline phone which is currently costing us an average of $50 per month. Can I switch to VOIP phone service?

-> Response: Yes you should be able to save a lot of money each month.
What I would recommend is you run our VoIP test once you have your new broadband connection up and running just to verify that VoIP will work well over your new internet connection. VoIP does not do well over satellite internet by the way.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by Jim on September 15th, 2017:

We plan to have internet at our second home. Do we need to have a phone number there? This is a seasonal (winter) home. Are there say 3 best plans for 2 homes to choose from? If you leave one area to go to the other, do you retain the local numbers upon return?

-> Response: Actually you could bring the VoIP adapter (and phone) with you when you go to your second home, that's what I would recommend as it is the most cost effective.
Regarding phone numbers you could actually add a virtual number. For example let's say you were based in Seattle and have a winter home in Palm Springs. You could have a main number that is a Seattle number and also buy a low cost number for Palm Springs for incoming calls. So then people in Seattle and people in Palm Springs can call you using either number and each gets routed to wherever your adapter and phone are.
The adapter (called an ATA - Analog Telephone Adapter) is a small device that converts an analog phone to a digital stream that goes over the Internet. VoIP providers sell them for around $20 typically.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by Jben on September 11th, 2017:

Excellent testing function, and write-up on meanings. Any chance that you have plans on making this available for Android connectivity testing?

-> Response: At this time it is not available for Android or iOS devices. There are some technical issues trying to get this running as an App on a smart phone but it is something we hope to have in the future.

From: https://www.whichvoip.com/voip-test-html5.htm   [View All Comments from this Page]

 

Posted by Uvetta Crawford on September 2nd, 2017:

Moving from city to county and requesting to keep my now 32 year phone number. I have to pay extra and it is forwarded to a new county number. With Voipo would I be allowed to use my former number or would I have to use both numbers to operate?

-> Response: If you still own that number (sounds like you do) there should be no issue so long as VoIPo can port it over, which they usually can.

From: https://www.whichvoip.com/reviews/voipo.php   [View All Comments from this Page]

 

Posted by N. M. Sleidrecht on August 24th, 2017:

I have a landline phone paying around $35.00 a month for that. I have internet. Could I get a VoIP system and still use my regular phones and number. How much would that cost approximately? Can I set it up myself?

-> Response: Yes you should be able to save a lot going to VoIP, maybe as much as $25/month saving.
On our Canada page above look at the residential providers. They can ship you an ATA that enables you to connect your current phone to the Internet. Porting your number should not be an issue either. Connecting it up is as simple as plugging the phone into the ATA and the Ethernet cable supplied from the ATA to your Internet modem and powering up the ATA device so no issues doing it yourself.

From: https://www.whichvoip.com/voip/canada_voip.htm   [View All Comments from this Page]

 

Posted by Nancey on August 21st, 2017:

Most of the voice over phone systems, seems to focus more on international calls. I really just want a phone services for free call in and out within the USA, a voice mail system, at a reasonable cost. What do you recommend?

-> Response: First of all, I am assuming you are looking for phone service for your home. If you want free calling then one option is to use Google Voice - but nothing is completely free as you will need a device to connect your existing home phone through the Internet. Check out this article.
The only downside with this is that you need some technical expertise to set this up and if anything goes wrong there is no customer support to help you.
Some providers still include a 500 calling minutes per month plan which are low cost options. ITP and 1-VOIP are providers that have these type of plans.

From: https://www.whichvoip.com/home-phone-rates.php   [View All Comments from this Page]

 

Posted by David B. on August 15th, 2017:

I own a small doctors office and the one we have been using lately is Boxaid which has so far been amazing. All there guys are located in the US which i really like as well.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by J. R. on August 14th, 2017:

Does this work with fiber optic internet service? I'm moving from West Virginia to Florida in about 9 months. Can VoIP move with me?

-> Response: VoIP does work over Fiber Optic Internet services (FiOS), in fact any high speed Internet service (DSL, Cable, FiOS etc.) will work and yes VoIP can move with you.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by Marianne Hunt on August 11th, 2017:

How does this connect to the internet? Is it easy to do or does someone have to come out to install this service and explain to me how to use it?

-> Response: Normally by connecting an Ethernet cable (usually supplied with the VoIP ATA box or IP phone) to your Internet modem. It's very straightforward providing your Internet modem is nearby.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

 


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