VoIP Advisor Discussions

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WhichVoIP Visitor Comments

Posted by Shawn on February 15th, 2018:

Do you have a VoIP device that plugs into the entire phone system? Or do you have to connect the phone directly to the device?

-> Response: You can connect it directly to the ATA device or you could use a cordless phone system to expand your phones across your home. Alternatively, if you disconnect the landline at point of demarcation on the side of your house you could use the internal wiring of your home and connect the ATA device to that so you can use phones in other rooms. We tend to recommend the cordless path though.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Martin on February 10th, 2018:

I currently have landline service with two numbers (that both ring to the same line) can I port both numbers to a single account?

-> Response: Yes that is not an issue, the provider will simply port both numbers and route to your phone.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Trevor Dunlop on February 8th, 2018:

It would be reasonable for yourselves to dig a bit deeper into some of these VoIP companies as people like myself often make decisions to choose them based on reviews.
I did this and attempted to use the service of Phone Power. When I saw how much my credit card was charged, I questioned them why this significant difference compared to what was stated on their website. I was then given a long explanation of the charges but nothing to align the invoice charge with that stated on the website when I was signing up. After unsuccessfully trying to rectify this, I cancelled by order before my number was transferred or an account opened. I informed the credit card company who recognised that the charge was wrongful and retrieved my money. I later started experiencing harassment from a debt collect agency demanding >$261 for unsettled account with Phone Power. All communication with phone power and the agency showed that I owed no money with proof but the debt collection agency continued the harassment then to put this scar against my credit file. Considering Phone Power was by far, the worst mistake I ever made with any phone company. I now raised the dispute with the Credit Agency.

-> Response: Thank you for bringing this to our attention. Sorry you had such a bad experience with them.

From: https://www.whichvoip.com/reviews/phonepower.php   [View All Comments from this Page]

 

Posted by Jay Pitzer on February 8th, 2018:

We have to have a land line in order to have cost efficient internet service since we don't have cable access or cost efficient satellite available. Will VoIP be possible for us?

-> Response: Presumably your Internet is DSL, hence the reason you need to use your landline (i.e. Internet goes over your landline). Naked DSL is when you use the landline for Internet but not the actual landline phone service and then you can use VoIP instead. It is very common but worth checking with your DSL provider to make sure no surprises (i.e. hidden charges).

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Jeff on February 7th, 2018:

Thinking about changing voip home service companies. The quality of the one I have is OK, but I get 8 or more spam calls every single day since joining them. Have emailed them about this but got no response. Which voip providers offer some kind of help with this.

-> Response: Which provider are you using currently? The reason I ask is you should be able to log onto their online portal and enter numbers to block from calling.
Nearly all VoIP providers support Call Blocking.

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Steven Lester Novy on February 3rd, 2018:

Can I keep my existing landline number

-> Response: You should have no issue keeping your current landline number. There are occasional corner cases but they are rare. Check with 1VoIP to be sure.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Kathy Rhoades on February 2nd, 2018:

I receive calls from local cell phone numbers. If I don't recognize number I don't answer. But I will call back and usually someone answers but they did not make the call. I have straighttalk and a LG phone. I also constantly receive calls from all over country stating I have a program I am eligible for to reduce my student loans. I have no student loans.

-> Response: Straight Talk has a call detector App that you may want to install to block those unwanted calls and texts. More information on blocking calls here.

From: https://www.whichvoip.com/ghost-call-prevention.htm   [View All Comments from this Page]

 

Posted by Jack Speese on January 29th, 2018:

I am looking for a good, honest online tech support company. I used to have iYogi, which has since apparently been banned from doing business in the USA, and currently have Global Technology. While most of the technicians that I've dealt with seem knowledgeable and resolve the problem, many of them put you under a great deal of pressure to buy something extra (and EXPENSIVE). Is there a good, reliable US based service like iYogi or Global Technology from which you can buy protection and tech help for one price without being told that you need to buy something additional every time you have a problem? I bought the basic package from Global Tech, then later they told me I needed to buy internet security in addition, and then still later they told me that I need to buy web security or some such thing. And NONE of it is CHEAP.

-> Response: Unfortunately the upsell is typical with most companies these days.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by Rich on January 24th, 2018:

Both bask and iyogi are out of the business.

From: https://www.whichvoip.com/best-online-tech-support-services-and-companies.htm   [View All Comments from this Page]

 

Posted by Vish on December 31st, 2017:

Is it possible to use multiple phone number for 2 countries, one at residence country and the other with different country code for receiving calls only.

-> Response: Yes you can route multiple phone numbers to any VoIP device anywhere in the world.

From: https://www.whichvoip.com/voip/voip_what_is_it.htm   [View All Comments from this Page]

 

Posted by Ken on December 26th, 2017:

I have nine phones, will all my phones still work? Can I continue to use a fax machine?

-> Response: You may have issues with 9 phones. The ATA that is shipped with the phone service is limited in terms of the number of phones it can ring.

From: https://www.whichvoip.com/reviews/voipcom.php   [View All Comments from this Page]

 

Posted by Peggy Zappen on December 22nd, 2017:

I have a large phone and 4 smaller phones and an answering machine. Will I still be able to use these or will I only have phone service on my computer?

-> Response: You will not need to use your computer for this.
Are any of the phones cordless?
If you disconnected the phone line at your house (providing you are not using DSL for Internet) you could use existing wiring and all phones. Otherwise the best option tends to be a cordless phone set to expand your system and the cordless base plugs into the VoIP adapter that the provider sends to you.
The provider will offer voicemail so you will not need your answering machine.

From: https://www.whichvoip.com/voip/voip_what_is_it.htm   [View All Comments from this Page]

 

Posted by Nick Neamtu on December 21st, 2017:

When the phone connection is provided by voip do I need to have the computer turned on at all times to receive and send phone conversation?

-> Response: No your computer does not need to be on. The VoIP system connects to your Internet in a similar manner to the way your PC does (Ethernet cable normally). It is a separate connection.

From: https://www.whichvoip.com/voip/voip_what_is_it.htm   [View All Comments from this Page]

 

Posted by Claudia on December 20th, 2017:

How do I block more than 25 numbers?

-> Response: Which provider do you have, is it Comcast? They allow you to screen/block up to 25 numbers. You can also turn on Anonymous call rejection which may help.

From: https://www.whichvoip.com/how-to-block-phone-numbers-stop-unwanted-calls.htm   [View All Comments from this Page]

 

Posted by Arlene on December 19th, 2017:

My phone quality breaks up. Saw in Ooma brochure it could be an internet issue. Want to be sure I don't mess up more than I fix. I am using the Ubee DDW36C device.

-> Response: If you run the test on this page it now has a SIP ALG test, at the end does it say Y or N?
If it says Y next step is to look in the users guide for the Ubee DDW36C, section 6, you will see an option to disable SIP ALG (Advanced > Options). I would disable that and save the settings and re-test. Section 3 shows you how to login to the device to do this. ALG often causes issues such as this and may be the issue.

From: https://www.whichvoip.com/voip-test.htm   [View All Comments from this Page]

 

Posted by Chima on December 17th, 2017:

I am having issues with my outbound dial plan, I need to strip the initial 0 from the 11 digit I wish to call and add a preceeding number 234. The challenge is how to strip the zero.

-> Response: You need to take advantage of regular expressions in order to remove the 0 and then when you pass the 10 digit result to the gateway prepend with 234.

From: https://www.whichvoip.com/fusionpbx-tutorial.htm   [View All Comments from this Page]

 

Posted by Ian Thompson on December 12th, 2017:

I've been using your wonderful product for some months simply to measure the quality of my line. Nowadays the "Voice over IP Simulation Progress" bar proceeds to the end of the bar but then goes back to the beginning of the bar and so on ad infinitum. Is this a bug?

-> Response: We just tested it in Chrome and Firefox and it all worked fine. Which browser and operating system are you using?
Did you download the latest software on that page just to be sure?

From: https://www.whichvoip.com/voip-test.htm   [View All Comments from this Page]

 

Posted by Meyer on December 9th, 2017:

Does the Yealink W56P Wireless DECT Phone have speakerphone functionality?

-> Response: The W56 Handset(s) do indeed have speaker phone functionality.

From: https://www.whichvoip.com/voip-phone/yealink/w56p-review.php   [View All Comments from this Page]

 

Posted by Tony on November 29th, 2017:

I have a Uniden Dect 6.0 phone and some remote handsets. Will this work?

-> Response: Yes there should be no issues with this. The ATA the provider sends you will support the cordless phones.

From: https://www.whichvoip.com/reviews/1voip.php   [View All Comments from this Page]

 

Posted by Macryn on November 28th, 2017:

Great info for our customers! We provide professional voice recordings for VOIP auto attendant messages, IVR and voicemail greetings for many businesses and this info is very helpful. Using a professional voice talent really makes a difference and makes a company sound more professional.

From: https://www.whichvoip.com/auto-attendant.htm   [View All Comments from this Page]

 

 


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