VoIP Advisor Discussions

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WhichVoIP Visitor Comments

Posted by Tony on July 24th, 2017:

Can you have more than one phone ( extension) on the one voip line?

-> Response: Yes you can. For home service your best bet is to use cordless phones and connect the base into the ATA box the voip provider gives you. Typically you will be limited to one call at any given time for home service.
For businesses, usually you have multiple phones/extensions throughout the office, each with their own unique extension number for making and receiving calls simultaneously.
The limitation on the number of calls tends to be your Internet bandwidth.

From: https://www.whichvoip.com/voip/canada_voip.htm   [View All Comments from this Page]

 

Posted by Walter E Reim on July 23rd, 2017:

Will alarm residential alarm service work on any VoIP service?

-> Response: It can be problematic. I would recommend contacting your alarm provider to see if they have tested their service with VoIP providers and if so which ones.

From: https://www.whichvoip.com/home-security-systems-and-voip.htm   [View All Comments from this Page]

 

Posted by Johnny Pap on July 21st, 2017:

I spend winter time at Haiti. Can my incoming calls by redirected to my call phone over there?

-> Response: Do you have Internet in Haiti? If so you should be able to bring the adapter with you and connect to the Internet in Haiti and receive incoming calls just like you would at home (also make calls).

From: https://www.whichvoip.com/voip/canada_voip.htm   [View All Comments from this Page]

 

Posted by Kathleen Hoyoak on July 19th, 2017:

We live abroad and parked our phone January, 2016. I can't seem to find how to connect it now. Can you help?

-> Response: There is no easy way to find that unfortunately. Can you tell from credit card bills?
However, if you now want to use it, if you choose a provider and start the porting process they will move the number for you.

From: https://www.whichvoip.com/phone-number-parking-and-forwarding.htm   [View All Comments from this Page]

 

Posted by Bill Mccrae on July 19th, 2017:

Can I get free calling to phone numbers in England and France on an unlimited basis? Is north America and mexico included with the above on any of the plans. Do I keep my own home number and also my cell number?

-> Response: Most providers have the ability to make International calls but are usually either extra in terms of per minute pricing or some offer International plans that cover a certain number of minutes for International calls.
Typically the standard plans cover US and Canada only.
Yes you can keep your own number in 99% of cases. Some rural areas can be problematic for number porting but it is rare.
Your cell number is not affected.

From: https://www.whichvoip.com/voip/canada_voip.htm   [View All Comments from this Page]

 

Posted by Frank on July 18th, 2017:

What is the cost per month for Obitalk? I live out in the country and have had Magic Jack for years. Service was choppy most of the time so I have chosen not to renew. Is Obitalk any better?

-> Response: It may save you some money if you use the Obi adapter with Google voice but this assumes you can get a phone number from Google voice that works for you (few available now). However, if you had issues with MJ it may be due to your Internet in your location, in which case I'm not sure the Obi will help much to be honest. It may be worth running our VoIP test first.

From: https://www.whichvoip.com/obihai-google-voice.htm   [View All Comments from this Page]

 

Posted by Dawn on July 18th, 2017:

Can you try out voip before getting rid of regular phone service landline ? To see if it's right for us ?

-> Response: Most providers have money back guarantees. A good option is to try it out but with a new phone number first and then when happy port over any existing numbers. Could save a lot of hassle.

From: https://www.whichvoip.com/voip/speed_test/ppspeed.html   [View All Comments from this Page]

 

Posted by Barrett Short on July 16th, 2017:

I have had a Magic Jack plus for several years. Recently I have had people tell me that there is a lot of static or echo occurring. How do I fix that?

-> Response: It may be your Internet connection. See our VoIP Troubleshooting guide.

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Bob Keller on July 16th, 2017:

We currently have a Connecticut phone number - plan to purchase home in South Carolina within 2 years. Can our CT number move with us to SC? Also, who do you feel has the best VOIP service overall - not focusing on cost - focusing on QOS and features.

-> Response: Yes you should have no issue moving the number (99% of the time it is fine to port the number to VoIP, exception is a few rare rural areas). You could also add a virtual number that is local to your area code in SC and then have 2 numbers i.e. local calling for friends/family in the NorthEast and one for those in SC.
To be honest, if your Internet is good, the chances are high that your VoIP service will be good regardless of the provider. We have a voip test that may be worth running in SC as then you can evaluate how good your Internet is before picking a provider. We have used most of the providers and seldom had issues but then again we have great Internet (FiOS).

From: https://www.whichvoip.com/voip/voip_faq.htm   [View All Comments from this Page]

 

Posted by Barbara Lorig on July 13th, 2017:

If I was to choose VOIPO it says that includes two lines. Can line one be in one house, and line two in another house? Can I preference a number? e.g. one phone line in MN, the other in WI.

-> Response: You could ask them but I doubt they would allow that. Normally it means they send you an adapter with connectors for 2 phones (i.e. 2 lines) so that would not allow it to be used from 2 separate homes. Worth asking though :)

From: https://www.whichvoip.com/reviews/voipo.php   [View All Comments from this Page]

 

Posted by Sandra Finlin on July 13th, 2017:

I read that Magic Jack does not have to be connected to a computer. Is this true?

-> Response: Yes that is true. The old MagicJack device had to be connected to a PC but the newer ones can be connected to a PC or used standalone.

From: https://www.whichvoip.com/reviews/magicjack.php   [View All Comments from this Page]

 

Posted by Gary Hart on July 12th, 2017:

Installed magicjack 3 months ago, and have sporadic "breaking up" of conversations. Have purchased new cordless phone set with all new handsets, and upload bandwith is 782 kbps, which is 5 times required. All connections are secure and snug fitting, and device is hooked directly to wireless modem. Please help.

-> Response: When it breaks up is it both directions or just 1 way e.g. uplink to the other person? Please run our voip test and let us know the results. Also ensure nothing else is running on your Internet at the time, as a test. Limited bandwidth by the sounds of things which may be causing issues if other devices using your Internet at the same time.

From: https://www.whichvoip.com/reviews/magicjack.php   [View All Comments from this Page]

 

Posted by Martha Dick on July 11th, 2017:

I will be moving to Panama in a few months. Can I purchase VoIP in the States and use it there?

-> Response: There should be no issues with this so long as the Internet service is good in Panama. Just be aware that if you are looking to call numbers in Panama you will need a calling plan that covers this. If it is just for friends and family in the U.S then it should be fine.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by William Teel on July 6th, 2017:

I have AT&T (no long distance) at $37.50/month. I have a speech problem, I DO NOT CALL OUT. I only received calls from the nurse for appointment, and my daughter once in a will, and my sister 2 times a year. what is the lowest price I can get with local and long distance.

-> Response: That is an expensive plan to have based on your calling needs, in all honesty.
Do you have Internet service at your home? I ask because this is a hard requirement for VoIP. If not I may have some other ideas that can save you money.
If you do have Internet then there are some providers that have receive only plans (i.e. incoming) starting at around $2 per month and then 1.5c/min for your incoming calls. This would likely save you a lot of money.

From: https://www.whichvoip.com/usa-voip.htm   [View All Comments from this Page]

 

Posted by Norman Rose on July 3rd, 2017:

Years ago I bought a lifetime internet phone plan from city widephone. Tried contacting them and they are out business. Are you connected to the old city wide phone? I had to replace my telephone adapter(grandstream HT02) recently. I find out that I can't just plug in the new adapter. Special codes have to be inserted in the adapter for it to work. My question is: are you part of the citywidephone that closed, or are you a separate entity? I can give you my account information from citywidephone in order to get the codes installed in my new adapter. Please advise.

-> Response: Sorry to hear that. We are not connected to them in any form. You will need to port your number over to a new provider and the new provider may be able to support your HT502 and auto provision the ATA to work with their service.

From: https://www.whichvoip.com/reviews/citywidephone.php   [View All Comments from this Page]

 

Posted by Norman Rose on July 3rd, 2017:

Using a grandstream Ht502 phone adapter. Working fine for 2 years. Last week when dialing out it would ring one time then go back to dialtone. Assumed the unit was bad so I bought a replacement HT 502. Hooked it up without changing any connections, and when I dial out I get a ring tone then a busy signal. Incoming calls get a busy signal. Is the unit bad or is it something else? Have a grandstream HT502 adapter. Worked fine for 2 years. Last week lost phone service. When dialing out first got a dialtone. Then would dial the number and it would not ring It reverted back to a dial tone. Replaced the unit with exact model. Same connections as before. With new unit I get dialtone dial a number then I get a busy signal. Incoming calls get a busy signal. Had my internet provider tech check my internet and modem connection(Arris GT1682). Everything checks out OK. What do you think is the problem? then busysignal. Incoming calls get a busy signal.

-> Response: I would say either your phone provider updated the firmware inside the HT502 (over the Internet) and this has caused the issue or something changed on their servers to cause this. Only other thing I can think of is that your Internet provider did a firmware update on your modem/router which has enabled SIP ALG and is causing your issues.

From: https://www.whichvoip.com/no-dial-tone-troubleshooting.htm   [View All Comments from this Page]

 

Posted by Nancy on June 28th, 2017:

Hi, I ran the test and have all green circles. The problem is that I have an Ooma VOIP system and have terrible call quality. So, could it then be the quality of my phone or the fact that I don't have a router that specifically designates bandwidth to the phone? The calls sound fine on my end (but are extremely loud), however clicks, echoes and static observed on the other end. My router is the Spectrum business supplied router which is a Ubee DDW36c.

-> Response: If you have all green circles your Internet should have no issues with VoIP.
Is the call quality always bad? For example if you only have Ooma running on your network and everything else is off, still bad?
It sounds like this is an uplink issue. It may be the router you use and specifically SIP ALG. Often this is enabled by default on routers and causes all sorts of problems. I would ask Spectrum to disable SIP ALG, or do it yourself if you are tech savvy.

From: https://www.whichvoip.com/voip/speed_test/ppspeed.html   [View All Comments from this Page]

 

Posted by Roy Bradshaw on June 24th, 2017:

Does Fusionpbx support zero-out- from voicemail? Can you provide online user training>

-> Response: Can you elaborate on what you mean by zero-out?
We cannot provide online training but there is official training if you go to the FusionPBX website.

From: https://www.whichvoip.com/fusionpbx-tutorial.htm   [View All Comments from this Page]

 

Posted by David Bulley on June 22nd, 2017:

Is VOIP OK on FIBE? What about TV that we have tied to our business? Thank you.

-> Response: I have not tried it but it should be fine and fiber tends to be a dedicated connection direct to the central office so in many ways fiber is optimal for VoIP.

From: https://www.whichvoip.com/voip/canada_voip.htm   [View All Comments from this Page]

 

Posted by Lynette Pearson on June 20th, 2017:

I saw a comment that the adaptor costs $65 if it needs to be replaced. Is the adaptor specific to each VoIP provider?

-> Response: No they are usually standard ATAs from Linksys, Grandstream, Cisco etc but they do have to be configured correctly but the provider can usually do that remotely. However, likely there will be a few small technical things you will have to do such as changing some fields in the device to point to the provider's server. So really it depends whether you would rather save $30 and buy your own but do some technical things or pay extra to get it done for you.

From: https://www.whichvoip.com/reviews/phonepower.php   [View All Comments from this Page]

 

 


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