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Posted by Joe on December 27th, 2016:
I am considering getting rid of my landline for vonage. I have no cell service where I live. I am on satellite internet, and, I wonder what happens to my phone service when I have used up my 10 gig of high speed internet, and the provider switches me to very very slow speed. Does my phone still work then?
-> Response: To be honest I think you may struggle to get decent audio if using Vonage (or any VoIP service) over satellite. The latency and jitter for satellite Internet causes a lot of problems for VoIP.
Posted by Kev on December 16th, 2016:
This is a great phone!
Posted by Andrew Hayes on December 14th, 2016:
I manage IT things for a local homeless shelter. We use
VOIP with Vonage as the provider. We've had call dropping
issues, which Vonage say is due to our Verizon provided
Actiontec router. Even after setting up DMZ to fully
compatible Netgear WNDR3500, we still have issues.
Vonage has given us mixed messages and has been
generally not useful.
Also, is it possible that the issues are not due to routing, but rather due to having only 1mbps upload speed? We sometimes get 20 calls at once when we run lotteries for open beds.
-> Response: Sorry to hear about your troubles.
Sometimes the Actiontec devices can cause problems - which model is it you have?
A few things to try:
- Make sure SIP ALG is disabled in the Actiontec device. This is very important and can cause issues for SIP calls. Note that sometimes the ISP does not allow access to this setting.
- Can Vonage try changing the transport for the phones from UDP to TCP (or vice versa)? Sometimes moving to TCP can help.
- The upload speed could indeed cause problems for large call volume. Do you know which codec Vonage is using? They could potentially change this to a lower bandwidth Codec to help alleviate this issue.
- I was wondering if you could take advantage of auto attendants to try and spread the calls when you run the lotteries. In other words could the auto attendant be used for the actual lottery. Likely some thought needed here on the design but maybe that way you can ensure that the AA is used for the lottery and only the first X calls get through to actual phones. The others stay on the AA (or go to voicemail) thus staying on the Vonage PBX and not eating up all your bandwidth going to the phones.
Posted by John L Panos on December 5th, 2016:
Is there any way to enable a VoIP telephone line to transmit an analog signal?
-> Response: Are you trying to use an analog phone? An Analog Telephone Adapter's (ATA) job is to convert the analog world (e.g. analog phones) to the VoIP world (Internet traffic) and vice versa.
Posted by Mark on December 4th, 2016:
I gave MagicJack and Nettalk a simultaneous test drive for a couple of years. Nettalk has a MAJOR flaw that is unacceptable to me. If you call a number that is disconnected Nettalk does NOT pass along the telco intercept recording, it simply continues to ring. Leading you to believe that the number is working and the party is simply not answering. And when you call a landline that happens to be busy, Nettalk does not transmit the busy signal, it tells you that the number is not working. This is a very serious issue if you are relying on this service as your main telephone. MagicJack does not experience this issue. I was so frustrated with Nettalk after I found out this was happening, that as soon as I got my MagicJack home, I called several non-working and disconnected numbers and I got the correct recording. Furthermore, I left my POTS landline off the hook and called with MagicJack, I got the busy signal. MagicJack works like a landline in this respect. Nettalk's inability to transmit the actual number status to the caller is a serious problem. By the way, I have run into this issue with other VOIP services as well. Whenever I run into a VOIP service I test it out by calling a disconnected number and a busy number. MagicJack definitely passed my test.
Posted by Brian Moore on November 11th, 2016:
I did not see any results for sip alg. I know I it is now enabled so shouldn't I see results when I run this test
-> Response: You need to run our Java version of the test to see SIP ALG results.
Posted by Blaine Byers on October 25th, 2016:
I ran the HTML5 test 3 times. Each time I got 6 green circles and 1 Red circle. The red was Consistency of Service = 30%, sound is likely to be broken. You do not address COS in your technical terms definitions. I also did not get any SIP/ALG value. Does the COS value mean I would not have good service with VOIP?
-> Response: You need to run the non-html5 test (java test) to get sip alg test results. It is not 100% accurate but if you let me know your modem/router I may be able to help.
Regarding Consistency of Service (CoS), who do you use for your internet and is it wireless by chance? This is a measure of how consistent the speed is over time e.g. if your speed is 3Mbit/s but every 3 seconds it drops to 50kbits/s for 1 second that would be poor for VoIP but the overall average speed would be reasonable. Likely you would experience audio issues during a VoIP call due to lost packets.
Posted by L. Mccracken on October 12th, 2016:
If I PARK my number, how difficult is it to move it back?
-> Response: It is usually not difficult though sometimes will involve a small fee to port it over to your new provider.
Posted by Joel Wheeler on September 21st, 2016:
installed a month
ago in my camp at a
location off the
and works well for
the best data plan
that was available
(50gb per month,
Had an Ooma VOIP box that I used with good results in another application at home a couple years ago and decided to hook it up at camp to the satellite connection. Was very disappointed. One end of the connection was always garbled, out of order, etc, making it 100% unusable. Sometimes the person I called said they could hear me fine but I couldn't understand them. Other times I could hear them fine but they couldn't understand me. Called home and left myself a message and played it back at home and it was totally scrambled up.
Was thinking the HughesNet Gen4 system might have better results but after reading info here I have my doubts. And it's also fairly expensive. Unfortunately with no cell service at the location it might be an only option. Would love to see someone's results with it if they've got it.
When I run the VoIP test on this site I get this:
packet loss=.2% (green)
download speed=476kbps (green)
upload speed=139kbps (green)
-> Response: Do you have a router in your network at the camp? If so do you know the make and model? You want to turn off a setting called SIP ALG if there is one and it is enabled (tends to be). That can cause all sorts of audio issues.
Ooma may be able to change the jitter buffer settings so you can handle the additional jitter and latency that occurs with satellite feeds.
Also when testing the VoIP make sure nothing else is using the Internet at that time, just for completeness. You could also try connecting the Ooma directly into the satellite modem rather than through a router (if you are using a router).
Just a few things worth trying to see if we can get something that has acceptable audio.
If your VoIP test results remain the same, I really don't think you have much chance of success here I am sorry to say Joel.
Posted by Amy Guerrera on September 16th, 2016:
eZuce is now offering support for open source sipXcom.
Posted by Myrna Highlander on September 14th, 2016:
Do you we use our regular home phone when with VoIP? Do we have caller ID with 1 VoIP? Does the 1VoIP need to be plugged in to the computer and the computer be turned on for it to work correctly? Do we pay a year in advance when we start?
-> Response: Yes you can just use your existing phone. 1-VoIP will send you an adapter (ATA). Basically you connect your regular phone to the adapter and also connect the adapter to your Internet modem and that's it.
You will indeed get caller ID with 1-VoIP. They also have some neat features for blocking those annoying Telemarketing call (e.g. Nomorobo and anonymous call rejection).
No need for the computer, but you do need Internet.
You pay monthly for service.
Posted by Jacky Zhang on September 6th, 2016:
How about checkpoint 640 firewall?
-> Response: Should be a way to do this. See instructions for fields SIP Protocol Handler and RFC Non-compliant Messages.
Posted by Jim Pitre on September 6th, 2016:
Not sure either of these services are ready for prime time. I
am on a 30 mbs cable system with good ping times. I am in
Canada which may be a part of the problem.
RingCentral often has a horrible delay built in that makes it nearly impossible to carry on a normal conversation without talking over the other person. Vonage often has inconsistent delays in making a connection. Often 20 seconds to start ringing - and often ends up saying try later - something to do with an overloaded system i think as calling on my cell or other line works fine. For some reason people I call often complain of a bad echo on the line. Still haven't decided if either are a satisfactory solution - and I have spent hours with both tech support groups to little avail. It is my opinion that these cloud based systems have way too many opportunities to trip up on delays in their systems. PS Skype works fine with none of these proplems
-> Response: It may be worth running some tests on your Broadband. Your speed is fine but perhaps some other issues e.g. packet loss, jitter etc. It is unusual to see problems like this with a good Internet connection. Could also be your network setup (e.g. incompatible router with SIP ALG set).
Posted by Robert on August 27th, 2016:
I have a small business with offices in Florida, New York and California. Can we have service and work as one office with extensions in separate states and one central number? Also we would like to bounce the calls to our cell phones when we are out of the office.
-> Response: This is a very standard scenario for a hosted VoIP service so there should be no issues Robert.
Posted by Mark on August 27th, 2016:
Thank you for the article. We actually tried several tools from the above list. Finally we found CloudView NMS. We found it looking for affordable way to monitor VoIP Servers from our customers premises. It allows to configure a chain of connected slave-NMS servers which a report a full picture and alerts to master NMS in "Central Office". The GUI is very intuitive. It is available both via HTML-5 web interface or full-blown windows interface from any client OS (windows/linux/mac).
Posted by Paula Lisciotto on August 21st, 2016:
My test shows red for Jitter at 123.78 and red for MOS at 1.29. Yellow for Consistency of Service at 80%. The balance were green. I currently have Hughes Net service but I have not yet upgraded to their Gen 3. Do these scores mean that VOIP service would translate to constant voice break-ups during calls?
-> Response: Unfortunately, yes you could experience audio issues using VoIP. Your MOS score and jitter results are quite poor. Is that HughesNet satellite you are using? I assume so. VoIP over satellite tends to be unreliable I am sorry to say.
Posted by Paul on August 19th, 2016:
I do not have a home phone. Will the phone number that I get be long distance for my local callers?
-> Response: With VoIP you get to pick your area code so unless there are inventory issues with phone numbers for your area code you should be able to choose a local number (thus local calls for your callers).
Posted by Fred Stephens on August 14th, 2016:
Hello, on the voip test I received 4 greens, a yellow on consistency of service 66% and a red on MOS 2.4 while the internet is playing a ROKU video. If no roku all is green. Does this mean that I can not use the phone while a ROKU video is playing? I have a cable 10mbs plan.
-> Response: Not necessarily, it just means you need to be aware of this if you start to hear audio issues.
A way around this would be to implement Quality of Service (QoS) on your router to ensure your audio always has highest priority on your bandwidth.
Posted by Ralph Buschner on August 9th, 2016:
Security issues around using Voip. Are any of the providers PIPEDA or HIPAA compliant?
-> Response: As you probably know there are many parts to HIPAA compliance and the key areas seem to be the delivery of voicemail and fax and also call recordings (and who has access to each). Most providers also offer voicemail to email which can compound the issue at hand even more, though this can be turned off typically.
Another issue is security at the servers where voicemails, fax and recordings are stored. This can be a problem for hosted services since they are often in large data centers that are often not owned by the provider.
The only provider that I am aware of that is HIPAA compliant is 8x8.
Posted by Orlando on August 3rd, 2016:
Can I make free phone calls if I am in USA on WIFI hot spots, I have a Samsung S5 Duo but my service is GSM from Canada with monthly service no contract and unlimited calls.
-> Response: Yes providing it is using WiFi you should be fine for making calls. Of course you still need a provider and app to do this e.g. Skype etc. Also not all calls are free from these providers but they tend to have pay as you go or pre-fund options so put $10 in and it should last you a while.
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