1voip Reviews

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I have been a residential customer for over two years and am entirely satisfied. Initial setup was easy, and their superb phone support people assisted me with a few small difficulties which arose. Since then, their service has been completely rock solid. The provided anti-spam measures are quite effective, and the included electronic fax service is easy to use and adequate for my needs. I find the cost to be extremely reasonable for such good service.

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I have been a customer of 1-VoIP for less than a year, but, so far, I LOVE, LOVE, LOVE this provider compared to the previous service I switched from. NOTHING about 1-VOIP's service, switching accounts, call quality, call reliability, customer service or technical support have been an issue at any time. While I would be happy to scream this review from the roof tops, posting here is probably way more helpful to any individual searching for reliable and oh-so-very-affordable phone service. My phone service today with 1-VoIP (I was previously with Vonage) versus where I was before switching is radically different, and am reminded of that with every issue-free phone conversation I have. It was shocking the repeated number of times within a single phone call my call would get dropped by Vonage. For years, I thought that was just the nature of VoIP service. How incredibly wrong I was. I have had zero dropped calls since my service with 1-VoIP began, and the call quality far surpasses that which I had with Vonage many times over. Make the switch to 1-VoIP and I'll meet you on the roof top when you discover how much better your calls and service can be and you, too, wish to let others know that unreliable service and dropped calls is NOT the case with 1-VoIP as your provider.

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All your techs are top notch. They know their products and most important know how to correct consumer issues. Thank You 1VOIP for all your support.

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I have tried both 1-VoIP and VoIPLy and will compare the two as part of this but it is mainly about 1-VoIP. I ultimately chose 1-VoIP over VoIPLy for several reasons and I will discuss more below. Here are the pros and cons that I observed. 1. My top priority is call clarity and 1-VoIP wins out over VoIPLy and there may be specific reasons for this. VoIPLy was quite good but 1-VoIP was excellent and this was especially important because I used a fixed wireless device and was pleasantly surprised at how clear the phone conversation was with high latency. High latency (~95ms) usually starts to lose quality on VoIP devices so I had to try a few to determine how well this was going to work. The quality was heads and tails above what I got with Verizon fixed wireless phone service with no features. On 1-VoIP I talked for about 105 minutes to someone and it was crystal clear and no dropped calls. On VoIPLy I only talked about 10 mins and the call dropped. The quality and malfunctions may have to do with the SIP ALG setting that you can disable in some routers and unfortunately AT&T has a Pace 5286ac router that I use and cannot be disabled on a fixed wireless device (talks to cell towers and has a high latency). I also have one in another house that is connected to fiber and that solution would be to put another router in its DMZ and then disable SIP ALG. I had done that in the past but got rid of it because AT&T changed some DNS settings and my router no longer worked. When I called VoIPLy about this they were very responsive and made a protocol change (I believe it was from UDP to TCP) which works but the tech said at some point it may revert back. I was not happy with that because I was experiencing people trying to call and the phone would not ring and echos on people calling me. I did not have this problem with 1-VoIP and am wondering if it may be the device they use (1-VoIP uses the Grandstream HT802 that has jitter and echo correction, VoIPLy uses the HT801 which does not and not sure if this has any effect or not). Winner: 1-VoIP 2. Features: VoIPLy clearly is the winner here with unlimited outgoing minutes as opposed to 500 minutes for 1-VoIP. While VoIPLy has a chat agent and an online ticketing system, both had what I would consider excellent help and support when calling or using an agent for support and both were straight forward and very helpful with the issues that I had. VoIPLy also allows you to call 50 different countries and gives you 60 free minutes but a strange feature that I found is that it cuts off the call after 60 minutes and you have to call them back if you weren't done, the timer then starts but the calls are fairly cheap unless you call a mobile. A con for VoIPLy is that they do not have a SIP client for your PC, only mobile and I like to take my laptop and make calls from other countries. I have not traveled to evaluate how good these clients are on either the PC or mobile and I did not try the VoIPLy client on my mobile but using the PC the client seemed to work well. I also liked that VoIPLy would transcribe the voicemail so that you did not have to listen to it to get the message. Portal: This is almost never discussed but I think worth a look. The 1-VoIP portal is solid and can be accessed from one page. For VoIPLy it is not laid out particularly well and you have to hunt around. VoIPLy seems to be taking advantage of the HT801 functionality to do some of the voicemail lifting which is fine but not the friendliest to navigate. Also, going to the VoIPLy portal if you go to their website and click on customer portal it will ask for your phone # and then route you to the actual portal which will be your user name and password. This is not as straight forward as for the 1-VoIP login. This could probably be solved by book marking the second portal as it uses a GUI style login but some might not know how to do that. Winner: 1-VoIP. Price: Mostly a draw as they are the same however VoIPLy does offer more features and does not charge for shipping when receiving the adapter. Winner: VoIPLy. One issue that I saw is with 1-VoIP when I got the temporary number and called my cell phone it showed up as spam. This did not happen with VoIPLy and not sure why but I wasn't really worried as I planned on porting my own number anyway but wanted to try it out before the port, that was strange and don't know why. I was told by support to contact my cell provider to have it removed but it doesn't show up anywhere else like that. Another interesting item is the the HT802 from 1-VoIP provides two RJ-11 jacks as opposed to 1 on the HT801 provided by VoIPLy. I know that you can order another "virtual" number from 1-VoIP for $2.95/month if you want a second number. I have another VoIP system that has two jacks and the nice thing about it is if you have another phone like an office phone attached you can make outgoing calls while someone is using the phone on the other jack or it would ring if someone were trying to call you while someone was on the other phone but I have not tried that with the 1-VoIP adapter but wondering if using a fax on it would work but probably don't need it as you can fax documents from the portal. VoIPLy had a different take in that you can send an email using your VoIP number and email address and VoIPLy will intercept it and send it on to the physical fax but I did not try that feature to see how well that works. In regards to voicemail, I like how with 1-VoIP the adapter blinks if you have a voicemail which gives a nice visual clue and when you hear the voicemail it stops blinking. VoIPLy adapter does not do this so you will have to physically check your email or voicemail. Conclusion: Both of these companies seem to be good and have a very good product. Make sure if you are considering VoIPLy that you can turn off the SIP ALG setting on your routers and that should be smooth sailing but if you have an AT&T Pace 5286AC router be forewarned you will not be able to turn that off and you may have issues using VoIPLy as discussed above.

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The 1VoIP service is great. I have informed all my friends and family members about the great service I have received from them when I have a problem with my new telephone, and the low cost for the phone line service. Being a senior on social security my budget can handle the cost for this service I can handle the cost with ease. I'm a widow with many health issues and medical payments require a large portion of my monthly income. In the past I was enrolled with Consumer cell, I was with them for years. In the end I just was unable to keep their service due to the monthly cost. AND then I found 1VoIP. Thank you so much for a great phone service, at a price I and all seniors can afford.

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Service was simple to install and has worked flawlessly since I started with them. Highly recommended.

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I am very pleased with the service and value of this product. AT&T's landline service just kept getting worse and worse , as they raised the price. Last straw was when they decided not to provide backup generators to keep the local nodes running during hurricane season. I was paying $60+/month with no caller ID. So, I fired them. I was able to port my old number over with no trouble, just by following the instructions that were provided. There have been no outages, the sound quality is actually better than my old landline. The features are really good. I love the voicemails getting emailed to me, and I love the e-fax feature!

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Customer service is stellar. I spoke to Autumn I believe and I just wanted to let you know that you have great technical and customer service care.

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We're mostly pleased with this service. However, occasionally the call will drop for no apparent reason and we have to call the person back. We've recommended this service to our friends.

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Gets the job done. Only wish is that Voicemail had more options to send messages to. Can only do one email. SMS alerts would be nice.

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Have used this service for 4+ years and it works very good for me. I have had no issues with service at all, setup is done by company, so plug and play service.

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1-VoIP residential provides top notch voice quality and customer support at a great price. They don't offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don't require a contract commitment. I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

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Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly. Cannot say enough good things about this company. I asked the outstanding support person Justin "how can I help your company?" and came here on my own initiative to spread the word. Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

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Highly recommended! 1-VOIP is the third company I have tried. It's been solid and customer and technical service have been outstanding. One gets a person on the other end from their Oklahoma center every time. When I started, I asked if I could try a temporary number before porting my Verizon landline. "Yes, of course!". When the the first Internet adapter stopped working after a year, they over nighted a new one. When I called to ask for a list of key codes, one was sent immediately. When I experienced some anomaly last year, technical support reprogrammed the Internet adapter remotely. The Zoiper softphone App is included with the subscription and I installed it on my Mac. When I traveled to New Zealand in 2018, I had trouble logging into the 1-VOIP site and making US calls. I wrote to Tech Support, who immediately responded: the problem was that repeated phoning from a foreign IP led to the IP being blacklisted. The tech immediately white listed IP and all was well. Call quality is excellent.

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A kind and patient man helped me set up my initial service questions which involved among other things: porting phone numbers, deleting my assigned 1-VOIP phone number and setting up a voice mail message. Thank you!

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The best customer support I have experienced. The first thing that impressed me is there was no wait time to talk to a live person. Very pleased. Voice quality has been excellent.

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The service is very reliable, especially compared to Vonage, which I used years ago. 1-VOIP's feature of being able to receive voice mail messages by e-mail is very useful. On only one or two occasions have I found the signal choppy, and on those occasions simply power-cycling the VOIP modem on and off corrected the problem. I didn't have to call customer service or do any complicated diagnostics. And their customer service is excellent - whenever you call, you reach a US-based person. Their rates are very reasonable.

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I switched from Verizon copper-wire service to 1-VoIP. Their service, including their customer service, is better in every way.

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Had AT&T land line that I was paying $55 a month for (was also voice over IP). Installed this in a matter of minutes and it works perfect for under $14 a month.

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Couldn't be easier to setup. Lots of features for the money. Great value. Should have done this sooner.

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When I installed my service I contacted customer support because the time on my phone would default to Pacific Time Zone when I received a call and I live in the Eastern Time zone. The rep worked with me on the phone to resolve the problem. After some investigation it was determined that as I had received a newer interface box and the setup which was done at 1VoIP was incorrect. The issue was solved and I received a free month of service for my inconvenience. I have also had to contact the billing department a couple of times and all of my issues were resolved immediately. I would recommend this company to any one who is tired of paying high fees for a land line or phone service from Spectrum.

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I like this VoIP 'land line'. Voice mail service is great, I access voice mail from Europe and India and quality of stored voicemail is very good.

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We switched from Comcast to 1VOIP for land line service. The price was substantially less than Comcast but the quality is just as good.

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Use of NoMoRobo is an important feature! Customer service agents are awesome, they are attentive and knowledgeable!

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I selected 1-VoIP after doing a little research. I found favorable reviews and decent pricing. Plus they are an Oklahoma based company (where I live).

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No complaints EXCEPT my telephone displays West-Coast Time, i.e. my time minus 3hrs, no matter what. I have called in 3 times, things were tried but problem was not resolved. I can set the correct time manually and it stays until the next incoming call!

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Had one problem early on and called customer service, who promptly handled it in a friendly manner.

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If you have to have a number other than a cell, this works great. Price is good. Works. Online features are great.

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I have received 2 Robo calls in the last 6 months. With former VoIP provider I would get 4 to 6 each day. Kudos to 1VoIP.

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Have had this service for several months now and it works flawlessly. Sound quality is great, no dropped calls. The ringer on my phone sounds a little unusual, but I got used to it.

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I really like this company. Any problems are answered by customer service which is very knowledgeable. Happy with this company.

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LOTS of call drops but the big reason to avoid them is a 250% increase on the year 2 price from the year 1 price. And not only that, they have continued to send bills after acknowledging in previous emails that I had cancelled the service and ported the number to a different provider prior to my service expiring. These are the kind of people that can not be trusted.

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I debated for quite a while about getting rid of our landline service through the regular phone service who we had used for over 20 years. We talked it over and I did a lot of research on different VOIP services. The internet service in our area is not good so we needed to keep a landline phone but were tired of paying $60 a month, and that was with only caller ID as an add on. We finally decided to just go ahead and make the break from CenturyLink. We were able to keep the same phone number we had had for so many years. The switch over was painless and the customer service to help get up and running was phenomenal. I have never had one regret that we switched. We have all the extras and have never had a problem with the quality of our phone calls. The price is great and I would definitely recommend 1VOIP to anyone considering a change.

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This is a fairly priced service that outweighs regulated land lines. Due to poor reception in my neighborhood, I could not rely on a cellular phone at home. At the same time, regulated land line service had become very expensive in my market, and I could not bundle the service with others such as television, which I don't use. So 1-VOIP was a good solution that enabled me to maintain non-cellular phone service at my house. The drawback, of course, is that it is subject to power failures and Internet service interruptions that would not affect a regular land line. However, I felt comfortable with this arrangement given that I had the cellular phone as a backup.

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Continuous phone service 24/7, provided by 1-VOIP is a no brainer. Several years as a content customer, without one issue or complaint. I would recommend this provider without reservation. Love them!

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Everything functions great! Customer service answers quickly and is really friendly and helpful. Features are easy to use and set up.

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Very happy with 1VoIP. I use this lightly, but it's always worked great when I needed it. Even though I give this out to businesses that I don't want to give my cell number to, robocalls have been rare. Aside from invoices, emails from them are infrequent. I don't feel marketed at. If there's a con, it would be I would like to add SMS text receiving.

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Yes, in my opinion 1VOIP is the best telephone service I've ever had. It has more neat features than the big-name landline providers offer to residential customers, and it has worked flawlessly since I first subscribed about a year ago. The sound quality is especially good. This service is a real value for the price. I'd recommend it to anyone.

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I have been extremely pleased with my 1 year experience with 1-VOIP phone service. Sound quality is excellent, reliability has been 100%, cost is remarkably low, and service has been both friendly and very competent. I plan to stay with them for a long time.

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It was not explained to me that the rate I was paying for the first year was a promotion. When the renewal came up the price jumped. I called customer service and they satisfied my concerns.

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I have saved a ton of money and been able to block over 90% of my spam calls with 1- VoIP. I highly recommend them. Quality of the product and customer support is outstanding.

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Great phone service. We were getting a lot of robo calls. I went into our account and figured out how to block those calls. Now not too many get through now which is wonderful.

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I dropped my land line from AT&T and switched to 1-VoIP Internet based phone service. I am very pleased with the results. The switch was seamless. I could port my number, and the sound quality was the same, if not better, and the price is terrific. I highly recommend them.

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The phone adapter was operational without any issues for almost one year now. Calls to 1-VoIP normally get answered quite promptly and a request for a replacement adapter, although not needed due to our own diagnostic error, was expedited quickly without any hassle. We have not experienced any negative issues with them so far.

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The service provided is far superior and much less expensive with many more added features than the previous land line from AT&T. My only regret is not signing up for this service many years ago!

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I have been with 1-VoIP for a while and can testify that their phone service is very robust, their technical support is extremely knowledgeable and make all the initial setup for us seamless. Their engineers and technical people know what we need and provide great recommendations on which features are best for each case. I keep recommending them and hear only good feedback from others. Thank you and keep the good work!

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I have used 1-VOIP for about 6 months now. Nothing to report other than excellent service. No problems what so ever. The sound quality is on par with all the telephone providers I have ever used. No technical problems. I contacted customer service multiple times, with questions, before changing service. They were very helpful.

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I have been a 1VoIP customer for a few years now. I did a lot of research before switching from Verizon and have not been disappointed in the least. 1VoIP has given me excellent call quality, better reliability than my Verizon landline, and some of the best customer service I've had with any company (phone or otherwise). Any time I had a question or needed anything...they were right there to help...a real person, really quickly, really helpful. Couldn't ask for any better! FYI...my questions were never an issue with the phone service...that has worked flawlessly since day 1. They helped me with everything from refining callerID to helping me find the least expensive way to call my daughter while she was interning in France...things like that...they made everything easy. I'm a very happy customer.

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Switched to 1-VoIP from Ooma and the phone service reliability is much better now. Call quality is excellent too. Best of all, the other members of my household don't say anything about it! No complaints = happy customer!

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Since day one everyone has been cordial, willing to help, and very professional. I am very happy to have chosen them as my provider for my VoIP needs, and a special thanks for the outstanding service I received to Maddie, Jamie, and Robert. But again, everyone has been splendid so far, and you cannot go wrong by switching with 1-VOIP.

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I was tired of my previous provider and was looking for the best. I have been very pleased with the service and features of 1-VoIP. Their people are great, helping me to set-up the service and billing questions. The call quality is great. They have a service to reduce (not 100%) the nuisance calls. I am glad I found 1-VoIP!

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We wanted this because of questionable cell coverage at our house. 1VoIP has only gone out the one time our Internet service dropped out. It was very easy to set up, reasonably priced, and does what our old land line did.

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We have been with 1VoIP for about a year now and if you are seriously considering a VoIP service, this is the one to choose. We had a couple of technical glitches at the the beginning, but these were quickly addressed. Their service personnel are efficient and friendly and very helpful. We have friends who use other VoIP providers. When we compare the sound quality of this service with their service, ours is far superior. Highly recommended.

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From initial contact until the entire system was working, 1VoIP was easy to use, prompt in delivery of equipment and service and courteous whilst stepping through the set-up process.

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One day the connection was broken, so I called them on my cell phone. The tech fixed it while we talked. Great service and pleasant to talk to.

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I've been with 1-VoIP for just over a week and not sure I am going to stay. It's not the errors in documentation related to setup that specifies host names that don't exist and can't be resolved by DNS lookups. It's not the fact that multiple servers will contact you via UDP SIP where support tells you only one resulting in multiple additional firewall rules in my network requiring ALLOW. It's not that none of what I'm saying here is documented and tech support is in denial. It's because when you either go on hold or with the Bria IOS soft phone app (excellent BTW) my cell phone rings, anyone at the other end of the VoIP call gets music. And 1-VoIP tells me it can't be changed. This has led to embarrassment on conference calls when others thought I just picked up a guitar and started playing. Hell at least give me a choice of instruments. I'd prefer a didgeridoo. Calls too often break up which may or may not be a function of external network factors. I have done some analysis and overall bandwidth demand is low so more research is needed. Anyway all of this wrapped up is turning quickly annoying.

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We have been using 1-VOIP for over 12 years now for our business and personal needs and we can highly recommend this provider. In the few instances when we needed support we always received immediate support that adressed our needs

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I have had VOIP phones since 2006 and most of them have been terrible, especially the poor quality of the sound. I contacted 1-VOIP from September 2016 and I am happy I have their service. Their customer service is unique and the quality of the sound is excellent. Besides, the price is really competitive. I recommend it without hesitation.

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I used Vonage for years until they increased their rates and refused to give me the same deal they would a new customer. I then went to AXvoice for the next 2 years. I had multiple problems with them especially in the 2nd year. I paid for each year in advance and was therefore stuck when the problems grew in the second year. I know it is hard to believe but they have no phone help, all problems are dealt with through email. That is a nightmare. It takes days to solve problems and the frustration level is high. I've been with 1-VoIP for the past two years and they have been incredible. I've never had to leave a voice mail and they solve what ever problem I have in minutes while they stay on the line with me. They are knowledgeable, polite and truly care about their customers. And best of all I've had minimum problems to begin with. They are a refreshing company and I would highly recommend them.

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Last year I ditched my Canadian landline of 25 years and switched to 1-VoIP. There were some wrinkles in porting my Canadian number and billing. But 1-VoIP Customer Service is always there to answer questions and resolve issues to my satisfaction. I have just renewed my 1 year pre-pay service with them today.

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I have been using 1-VoIP for a couple months now, and I think the service is excellent! I had BasicTalk (Vonage) for about three years prior to switching to 1-VoIP. I spent hours researching VoIP providers because I wanted more features like, voicemail to email and virtual fax, but most importantly I wanted better voice quality. It's important to me to have voice quality on par with a traditional land line for the vast majority of the calls. The good news: I could not be more pleased with the voice quality! The calls have been crystal clear with good volume. I have been enjoying their Nomorobo service. I checked my call logs and Nomorobo has been effectively blocking the robo calls. My phone does not even ring when it's a robo call, and all it takes is a click of the mouse to turn it off or on. Lastly, 1-VoIP has exceptionally good customer service. They are very friendly and knowledgeable.

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Excellent 5 star service! 1-Voip found a nice workaround for any 1-800 number issues I was having. I know they really worked at getting things setup correctly, as I live in rural Quebec. The only other provider was Telebec, a division of Bell. It is good but very expensive. The switch to 1-Voip is running very well. I am now with them at least eight months or so. I forget exactly! Always very nice people on the phone and through e-mail. I don't even use all the features, I just want to pick up and dial! The messaging works well, as well as an anonymous setup if you wish. My issue was 1-800 Quebec numbers. The trick is to have them setup to dial without the toll free part, as it does not cost me anything. Only Quebec government numbers failed me, but 1-Voip has fixed the ones I needed. My local 819- 648 would not work, and that is resolved as well. All in all, price, features, service, this is 5 Star stuff! I do not rate products much, I either hate them or love them! P.S. Also, being on a disability, these 800 Quebec numbers are essential to me. The government possibly uses an out of Canada number blocker, though they claim they do not. It does not matter now. All is fixed!

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The only problem I've had was sometimes I have an echo and when my Internet slows down the person I'm calling has a hard time hearing me. This is not a problem with 1-VOIP but with my Internet provider I believe.

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Great service. Person to talk to at the service desk without hardly any hold. I got rid of my home line and now with 1-VoIP.

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I am happy with 1-VoIP, especially for the price. While it does not provide quite the same number of services we get with VOIPo on our other phone, the services provided are very good, and worth every penny.

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Getting started was very easy. The transition from landline to VoIP was seamless. Customer service is knowledgeable and willing to help. The savings is very noticeable.

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I've been very happy with 1-VoIP. A couple of sound quality and connection issues were solved within minutes (yes, minutes) of contacting customer service, and contacts are always followed up on to be sure I'm happy. I highly recommend 1-VoIP.

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I have completed my first year of service with 1-VoIP. I couldn't be happier. No major problems and great customer service. That's why I rate them with Five Stars. J.T.

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I can't say enough about this excellent service. I have been through them all and had nightmares with all of them. I called 1-VoIP and asked for help as I am a busy person and don't have time to troubleshoot everyone's problems on their services, especially when you know it's their problem and not yours. This is the only service, including others outside of a VOIP service that I have had no problems with whatsoever and I will not be switching anywhere else.

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I've been a customer since 2007 and have had excellent service. There are times when I've had problems making international calls but their customer service has always been excellent to respond to my problems and to make sure they are resolved in a timely manner. They don't have as many fancy features as other providers but they provide consistent, reliable, and reasonably priced service.

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I've had 1-Voip for about a year and a half and have been very pleased with their service. Would prefer having an address book, but otherwise they're great.

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I was looking to cut my phone bill with my past land line provider (through my internet provider) and searched the internet for alternatives. I decided to give VoIP technology a try and as 1-VoIP seemed highly rated, they were my first choice. I'm so pleased I did! The website gave clear instructions about the steps that would be involved in porting my number over. The only hiccups were that I'm not very technologically-savvy so when the little box arrived in the mail for me to connect my phone to the modem, I struggled a bit. The instructions didn't quite match the cords I had or my modem/router (I have an Apple AirPort). I searched the internet for alternative instructions and had to think it through logically to get it figured out. The customer service I have received from 1-VoIP has been outstanding. I ended up getting charged by the courier company extra taxes/duties for the delivery and when I contacted 1- VoIP to ask about this was told this was a very unusual occurrence and they credited my account immediately. Quality of the phone calls has been excellent and although I'm paying much less for my land line now, I'm getting lots more options. Like, NO long distance charges for me to call from Canada to my family in the US! I'm so happy I made the switch!

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IN my opinion, 1-VOIP provides excellent home phone service. They were readily available by phone when I had questions and their customer service staff was very knowledgeable, helpful and easy to understand.

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I've tried a couple of other well known VOIP service providers. 1-VOIP is the best by FAR. Unlike some of the more well known competitors, they deliver as promised, provide excellent support, and are very reliable. They are an impressive step above the others.

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I have been using this service since the Fall of 2007. Recently I had a few glitches with my phone adapter. Their service staff showed a tremendous amount of patience and knowledge in getting the issue resolved. It goes without saying, the value for the money is beyond 5 stars.

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Been with them for 7+ Years (prior to the name change). Great offering but given that most calls are handled through my cell phone these days, too expensive.

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I dont use this line often, it's kind of a back up. But I got excellent service when setting up the account, only time I needed it, and it has worked reliably since.

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I have 9 years using the service of 1-VoIP (formerly Voip Your Life)and I can say that I am 100% satisfied with them.

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Great Service. I would never think that VoIP would sound so good. Bye bye phone company. I love how you can add the softphone app and make/receive calls anywhere.

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Been with them for 7+ Years (prior to the name change). They continue to excel in their offerings.

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I've been using 1-VoIP for several months now. Excellent service with outstanding support. I am very pleased with their services.

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Pros: Very few problems in 10 years but if you have one, they are extremely fast, friendly and patient. If off hours, they get back to you promptly. Even if the problem isn't on their end, they will work with you to solve it. Con: The website can occasionally be frustrating to navigate for some (mostly technical) details.

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Never a problem with the service. Decided to drop the call answering and messaging service in favor of my own in house equipment. Called the service center and the change was implemented during the phone call. Superb service.

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Great customer service. I have used 1-VOIP for 9 years. They have always been excellent. I live overseas and use 1-VOIP for my business. In 9 years I have had zero down time. They are a huge reason why I can live in the tropics and work in Canada. I simply love them.

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I have mostly good comments, but a few suggestions for improvements also. I appreciate the customer support that 1-VoIP gives when you have a problem, and the quality of the phone calls is phenomenal. Another thing I like about 1-VoIP is that if you should get your own adapter, the password that you choose for accessing the web site is the same password you use to put in your VoIP adapter, and this is not always true of many VoIP providers, as many of them have an attitude of awe-awe-awe, we told you not to touch that, as though you are a small child. But 1-VoIP does not have this attitude. The only criticism I have is that the voice mail is very old, and I get confused when they talk about which extension do you want, etc., when call forwarding, but other then that, 1-VoIP is very good, and is extremely reliable. Thank you for the excellent service

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We've had 1-VoIP for 6 months now, and are extremely happy with the service. The quality of the calls are as good as our landline was, and we have never had a dropped call. Our HP Fax also works fine with the service. We needed to contact Customer Support regarding changing our password for the voicemail, and the call was answered right away, and the voicemail change was completed in a couple of minutes. No problems with the service. It just works great! Would recommend to everyone!

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In the middle of me trying to start a VoiP app I inadvertently messed something up, not sure what. Moments later I received an email from a 1-VoIP technician informing me that he had a flag that something was not right on my end. I dont recall the exact terms or I would be a VoIP tech and not what I do now...anyhow. A short explanation to the tech of what I was attempting, he helped me set up my app, made recommendations, I'm on my way. He contacted me before I got to the point of finally giving up. Nice work 1-VoIP!

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When we had an issue they responded immediately. They were in the office on Presidents day. And they are VERY nice to deal with.

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When I ordered service, I received their modem and called them for help to set up as they told me. I was able to get help as soon as I called with a live person and with clear, patient instructions was able to get everything completed easily. Anytime I've ever had a question or needed help, there was always a live tech support person to help walk me through whatever help I needed. They did not leave my phone call until everything was resolved. Amazing nowadays! I tell people all the time about the excellent service, great features included in the phone service such as telephone number blocking and other great help so that I only get phone calls I want about 90% of the time. The price is so reasonable it's so affordable which I appreciate so much being retired and living on social security, retirement, with medical costs so high and COL rising very quickly in our area, irrespective of what the White House tells us. Thank you 1-VoIP!

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I was able to order online, which was very easy, pay online, also very easy with credit card. The router came in the mail and was very easy to hook up to my Verizon router and phone. It took no time for everything to work but took 2 weeks for my existing number to be ported. The voice quality is just as good as it was with Verizon and the customer service people I spoke with were very friendly, helpful and knew the answers to my questions. Very happy I cut the expensive cord with Verizon. I only have Internet with them now because I installed a digital antenna and got Amazon Prime with 1-VoIP and more than cut my monthly bill in half and very happy with all my new services. Thanks 1-VoIP, glad I took a chance. Being on disability this really helped me have all the conveniences at the least cost possible that I know of.

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Far more reliable than my previous carrier. Almost zero dropped calls. No complaints but slightly more costly but worth it.

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Customer Service is top-notch. Not on hold waiting for help. Very helpful and knowledgeable staff. After buying the unit, and first year of service, our landline averages $10 per month with unlimited long distance to Canada and the US. Amazing, compared to our average of $60 per month. Wish we would have switched long ago. Magic Jack told us we could keep our landline number from Bell, but couldn't. 1-VoIP did keep our number, I love this service. Highly recommend!

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I have been a customer for 10 or more years and am very satisfied. Service is outstanding. Any technical problems have been quickly resolved. I would definitely recommend this company.

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1-VOIP is great. It never crashes like the other service I used to have, plus the price is very reasonable.

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Sure would like to see more than three rings before defaulting to Voice Mail. I am very pleased with the overall service and the customer service I receive.

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I switched from a VOIP service that kept raising their rates without notification. All to often I couldn't reach a customer service agent so I switched and I am pleased to say that I have not one complaint. I can always reach a friendly voice when I have a question without a long wait and my rates have remained the same. Happy customer!

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After moving to the USA from Canada I searched for a replacement to my Canadian VOIP service. Reviews indicated good customer support from 1-VOIP, an Oklahoma-based provider. Indeed my experience confirmed that even on weekends someone responded when I phoned or e-mailed about any aspect. Queries about technical or billing were answered and if needed be resolved. Staff I have spoken to have always been courteous and responsive. I have never been given the "run-around" or left without an answer. The system has functioned well for about 18 months, and the international plan has allowed very economical conversations with friends and relatives in Europe, Australia and Israel. I advise friends to NOT bundle phone service with cable TV, but go for an independent provider like 1-VOIP to get value and service.

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We have had many other services and this one was recommended by our son. He was thrilled to share the good service and price with his parents.

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Have been very satisfied with the 1-VoIP phone service since starting with it in 2005. The service has always been friendly and very professional. The service and professionals who represent 1-VoIP can not be beat. The value is unparalleled. I am using The World Unlimited plan for $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.

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We have enjoyed 9 years with this company including a move and several changes in their name. Still get an English speaking person on about the 3rd ring when we call for anything. Their website is easy to reach and you can custom tailor the many included features on your service. Want to see your call history...just a click gets you there. Block a phone number, on the web or just a code on your phone. Voice mail...a 3 digit code or just check your email for the voice mail sent directly to your inbox. Never miss a call, use forwarding to other numbers...many features...all free. So we started with VOIP your life, now 1-VOIP and could not be happier.

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I have nothing but good news to report about the service and personnel behind the service. From day one, installation was simple, service continues without any problems, never had to make a service call, for over a year now. Sound is absolutely excellent, never a glitch nor a dropped call. I am indeed very satisfied, 1-VoIP.

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I signed up with the impression that adding a number to my account would allow for two separate accounts - separate voice mail, forwarding etc. But the virtual number is basically just a second number to dial the same account. I am not sure why anyone would need or want that, but anyway it looks like I will not be able to get rid of my Skype number after all. Still for a main land line replacement, this is an excellent option.

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Free equipment arrived fast, just plugged it in and it worked. Ported my number over in just a few days. Calls are clear and so many features included! Called them a few times with questions and someone picked up immediately and answered everything clearly. I had zero features with ATT, and was paying three times what I am now, so I'm very satisfied! I would recommend this company to anyone.

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My family significantly reduced our monthly home phone bill by switching to 1-VoIP. The set up was quick and easy and the system has worked flawlessly since that time. 1-VoIP provides a great service at a very competitive price. I they are very customer oriented by developing great customer relationships. The guy I spoke with couldn't have been more friendly, helpful or well informed. If you are in the market for an internet based phone system I very highly recommend trying 1-VoIP, I very seriously doubt that you will be disappointed.

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I have been with 1-VoIP since it was VYLmedia and have had few service interruptions during this time! The times that I have experienced problems, customer service responded immediately to resolve them. My first experience was with another well known VOIP service and the customer service was lousy at best. My calls would be routed to customer service departments, seemingly, all over the world until I would finally give up. I have remained loyal to 1-VoIP because of their very good customer service.

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This company does everything they commit too and the people are easy and friendly to work with. I wish I had changed years ago. If you have a major nation wide provider, you need to change now. You will not be disappointed.

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These guys provide great service. They are located in the US. You can actually call them and you can talk to a human being.

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I've had this service for a few months. It is better than any landline service I've ever used and I wouldn't switch if you paid me. Their customer service is first rate and the sound quality is awesome. Unlike some other services, your computer does not need to be powered on to use the phone. The FREE, supplied, plug and play adapter takes care of that for you and you can't beat the price.

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I've been with 1-VOIP for about a year now and I've never thought about it. I've never had an issue, never had connectivity problems, always got voice mails and never thought about sound quality because it was as good as a land line (if I remember what that sounds like).

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Great performance! Great support! I wish their ordering was a little better, but that is the ONLY gripe I've had, and it's very minor compared to the competition!

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we love 1-VOIP and are so glad we found it and got off AT&T. The guys who answer the phone are so patient and helpful. They always help solve any questions. Can't get over it. When I got off the phone with AT&T I always felt bad. With 1-VoIP I always feel relieved.

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Have been using 1-VOIP for more than 10 years and have continued to receive reliable and efficient service throughout this period. Hope to remain a customer for a long time to come.

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I've used a number of VoIP services over many years, had numerous problems but stuck with them because I thought my location in a rural area was the problem. Not so! Have had almost no problems with 1-VoIP, including when using the service on my VoIP phone in Mexico. Customer/tech service has always been extremely responsive and helpful. It's a great service; highly recommended.

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I shopped around quite a bit and 1-VoIP seems pretty hard to beat for the money. I have had a few minor issues since becoming their customer, but they've always been very responsive in getting them resolved promptly.

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You get exactly what you need for home phone service. Great product, great price, great customer service.

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We made the switch from AT&T and needed a VoIP system. We chose 1-VOIP and didn't regret it. We needed technical support and received it from them on a Saturday evening, and the person who helped us walked me through the procedure and we were up in no time. Thank you.

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Pro's: equal services to anyone else, highly reliable, great customer service, great value for the cost. Con's: None

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Tried others and was disappointed. Found this company and LOVE everything about them. The best voice quality - the best service - all the people you talk with are in the USA - enough said!

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I have had this service for about six years. I selected them when I wanted to move away from Vonage, mainly because of price. I have found their service to be excellent. I can talk to a real human, IN THE USA, without waiting a long time listening to tedious music and they resolve problems quickly with a sunny disposition. Their plans are also very cost effective, especially if you're planning to call overseas occasionally.

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I am Canadian customer. Set-up proved interesting, but a call to customer service clarified the matter. Customer support and technical support are impressive. As with any new service there was the odd glitch but everything was resolved very efficiently. Their voice mail features are excellent. I have taken advantage of their "softphone" capability dialling home from Italy and the Bahamas at no charge. Recommendations have been made to family and friends.

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They now have a free e-fax service that is easy to use and frees you up from needing a fax machine. I am very happy with the service and their customer service.

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As others have said their service is top notch. A live person answers the phone and deals with any questions or issues in a timely manner.

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After I unbundled my previous landline and Internet package, my landline monthly fee skyrocketed. I ordered 1-VoIP for one fifth of the cost thinking Internet phone service may not be as clear. I was wrong, I could not tell any difference.

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I had to pay Verizon $10-$12/month extra for NOT using their long distance landline phone service. My slow DSL plus landline cost me nearly $80/month including all fees, taxes, and other crap they charge. After 7 years with Verizon they told me that my preciously "discounted rate" (huh?) was going to increase $10/month; that was the straw that broke the camel's back. Research and great reviews brought me to 1-VoIP. Wow, what a bargain! Easy setup, knowledgeable and friendly staff got my home number ported over and I was up and running. Sound quality is almost always as good as a regular landline. Only rare stutters, but not an issue for me. 1-VoIP announces who's calling and if I don't recognize the call and don't pick up it automatically goes to voicemail. I then get an email from 1-VoIP and can listen to the recorded call from my cell phone. I also love that I can "blacklist" sales and marketing calls from spammers. 1-VoIP is the only VoIP service I've used, so I can't compare to other service providers. But compared to my Verizon landline, they have far better service at a very reasonable cost. You couldn't pay me to go back to Verizon. Unless 1-VoIP's service takes a nosedive or cost skyrockets, I expect to be a happy customer of theirs for many years to come.

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I like that Customer/Technical Service has real people that know what they're talking about. They don't just read from a script. We have had a couple small issues, such as echo on the line when I called from a cell, but that was taken care of very quickly. I left AT&T (which had the same service), but the price differential was staggering.

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All of our dealings with 1-VOIP have been great. No issues and quick and accurate answers to questions.

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One thing that stands out is the customer service. Quickly answered by a friendly human trying to help in anyway they can. Infinitely better then the large providers.

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I held off switching from a "normal" land-line for years and now I'm wondering why. 1-Voip's service is beyond compare...if I have a question, I email it to them (or call) and get an answer within a day if not sooner...from an actual person...who actually understands what I was asking and isn't reading from a script. Love them! They go above and beyond to help in any way they can!

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I've been with 1-VoIP for many, many years (well back into the VoIP Your Life and VLYMedia days) and have been rarely disappointed with the service or company. The few times I have had an issue a call to their service department resolves it right away. And yes, they have actual live human beings answering their calls who are easily understood and fully capable to help. Quite frankly, it's why I've kept my VoIP line alive. Fantastic service like this seems to be a dying trend so when I find a company with it, supporting them with my patronage is well worth it to me.

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very happy with the service would recommend to friends and family, the only problem I experience is when I try to use my line as a fax also

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1-VOIPs customer service makes them standout. A human answers the call and their response to my small problems have been swift. Add this to the cost of their service, the call quality and unlimited calling to over 30 countries makes me a very happy customer. I am now paying less the half of the cost for just local calls from my old landline provider.

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I switched from another VoIP provider to VYLmedia. Saving money was one issue but having a reliable connection for my home business and tech support that is available is what I need to grow my accounting business. VYLmedia customer service is just the answer for me. It doesn't matter whether I call at 8 am or 9pm, support is available. Granted, I do have to wait on hold longer than I like when calling but I guess I must hit "rush hour" when I call. What I like is that the person on the other end switched my features like I like and I didn't have to be transferred or get a manager's approval. I like that. It's such a better world now that I switched to VYLmedia.

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I have had service with VYL for over 5 years now. Their customer service has always been great! Calling within the US and Canada is always reliable. Most of my overseas calls are to Korea and it is reliable 97-99 percent of the time. There have been about 7 times over the past 5 years when a call to Korea got dropped or the it would not call the phone in Korea at all (Note I call Korea almost every other day for about a hour or two at a time). At these times customer service has been very helpful determining what the issue was (usually outside of their control) and working to get it resolved as quickly as possible. Also, found out today, talking with customer service, that I can use a Bria app for Apple or Android and make a call using VYL service from my smartphone; just like you can with Vonage. Customer service provided all the settings I needed and it was easy to set up; app has a one time charge of $7.99. All in all based on my considerable time receiving service from VYL I recommend their service to others.

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I have used VYLmedia for over 4 years and the service is very good. They actually have people that answer the phone at customer service and they have always been able to help me.

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They make it very easy to get started. I saved some money but not alot. I can say that customer service is much better than what I got from AT&T. Would recommend them if features are the main concern.

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I originally thought their pricing was a little high but with the call quality I recieved and how easy it is to get started. I love it!!!

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1-VoIP is Awesome! The quality so really good. Customer service answers my questions and at this time not had any issues. Definitely recommend 1-VoIP

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Been a Vonage customer for more than 5 years. Now needed to call outside North America on a regular basis. Vonage did not have an unlimited plan so I choose VYLmedia after some serious looking. Been with them more than 2 years, very happy with their service. Their customer service is quick, polite and effective.

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Real people here in the US and they always have a real person to talk to WITHIN 2 RINGS!!! Excellent customer service!!!!

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After reviewing and researching web sites which rated VOIP providers, I chose VYLmedia. I have not regreted it one day! Outstanding quality and no surprise rate increases or hidden charges. ($27.47 a month like clockwork!... beat that Bellsouth!)

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For two years I had Comcast's voice service along with their internet service, adn for last year and a half there were issues (the other party could not hear me for several seconds, repeatedly). I spent hours with technical support and got nowhere. These infuriating, "unsolvable" problems were resolved with VOIP Your Life!

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What a breath of fresh air after trying another service provider. Voip Your Life (VYLmedia) call quality is excellent, if I have a problem or a question, someone in the US who speaks good English is always available to take my call and help me. Their tech support is excellent. The people really care. Voip saves me about $100/mo from what I paid at AT&T. I've referred them to everyone I know who owns a business. And oh yes, they ported in the 800 number I've had since the 90's, so I got it away from AT&T. The other companies wanted to sell me their number, but my old number is on all my marketing pieces, and will probably be on my tombstone, so that was very important for me.

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I have used this service for almost 3 years, and have never experienced better price or quality anywhere. My cable company used to contact me on a regular basis asking me to switch my service and give them a try. I told them exactly what I pay with VYL media and asked them to match it. Their service representative was amazed. Even SHE suggested I keep my current service!

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I love VYLmedia. Let me explain. I have been with VoipYourLife for over 2 years now, I am an American and my (now wife) is Chinese in China I decided on VYL back when I had just met my Wife, and VYL offered the best deal on international calling. therefore I was able to to call my wife at a reasonable rate on their global plan. Anytime I had an issue with the service, whether it was "hold off on the bill for a few days" or technical (I have only once had a technical issue), there is always a live person answering the phone. And I can take the phone almost anywhere that there is broadband service. Lots of features are available I haven't used them all yet but I am sure that some time in the near future I will be making more use of these other features. I love my Wife and VYLmedia helps me to always be in touch with her. Even when her visa is approved and she can come to America, We'll be Keeping VYLmedia so she can stay in touch with her family. Thanks VYL!

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Really good doesn't seem to be a high enough rating for VYL. They have been absolutely outstanding for customer service, quality and reliability. I am happy to recommend them to everyone I know.

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I am so happy that I switched to VYLMedia service. It is a great way to save money on your monthly phone bill.

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con: 1. 1/20 times hard to connect 2. 1/10 times the connection is horrible 3. 1/20 times, it will not connect to frequently dialed number pro 1. most of the time, the connection is really good 2. easy to set up and get going 3. handy to have computer based dialing system

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My household has three lines through VYLMedia we have 2 business and our home line. With the PC application integration I have used my VYLMedia lines all throughout the world. We have also used the VYLMedia phone line stacking feature to stack overseas numbers in Greece and Israel during my daughters travels saving her significant amounts of communications costs. The service has been fantstic and the customer and technical services is second to none with plenty of personal attention. I would not switch for any otehr plan!

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Unequivocally the best VOIP service available. I have used numerous VOIP service providers throughout Canada and the United States, and VYLMedia is by far the best. First and foremost, their quality is bar none; I have enjoyed land-line-comparable quality and reliability ever since I started using their service in 2008. Next, their customer service and tech support are exceptional; all the staff I've talked with have been professional, courteous, and knowledgeable. Lastly, their rates are fantastic; my wife frequently calls overseas and we love that we neither need to "watch the clock" during her calls. Overall, VYLMedia offers the best quality, service and rates available in a VOIP service.

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I was having a problem with our phone so I had my wife call because I am visually impaired right now. When we call we had excellent customer service right from the start and they we really patient with my wife and talked her through our problem then a week or so later they called back and had some questions and with me not being able to see I couldn't help them and they were really nice about it and they called back 3 or 4 times until my wife was home and she could answer there questions. I really am impressed our phone bill went down 150 dollars to nearly nothing I tell everyone about our wonderful service.

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They provide the best customer service. Every time we called for technical support or other customer support, we never had to wait or had to go through an automated system. We always received a live person, that was knowledgeable, someone you can understand and patient. Have recommended this company to several friends who have also signed up.

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I have been using VYL for 4 years and they have been excellent! Customer service is a priority for these people. I use the service in a home/office environment spending a lot of time on the phone and the service and quality is solid. Highly recommend!

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I was one of those users that was used by sun rocket and got used when they evaporated. In need I reached out too rating web sites and chose VYLmedia after receiving their Voip box, I followed the simple directions included from VYLmedia and have been very very happy with the service and all customer support. In over two years I can not recall one single problem. I have highly recommended this company to many who are looking to escape the land line phones and those who have complained about their Voip services. You will be happy, I know I and my family have been.

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I've been using them for about 2 years. And I have to say they are full of features and supper is very helpful. Already have all my friends using it as well. Love the softphone feature for travel, and the automated voicemail works beautifully.

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I have been using internet phone from the beginning! First was Vonage, the worst ever! Then Sun Rocket, very good but went belly-up! Then VYLmedia! We never get dropped calls! Service was lost 1 time over a year ago and they had it up in a few hours. The best customer service, hands down. Never had a price increase in 2 years! You want to judge a company? Call the customer service before you call sales! They are the best internet phone with great features and I never have to call for problems! It is priced right, works great, crystal clear, and extremly reliable, do you need anything else? They are DE BEST!

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I've been using VYLMedia for a few years now, from when I was living in Louisiana and local phone service was going to be a huge expense. Their technical support department is probably the best in the business, if not one of the best in the country overall; extremely knowledgeable, understandable, and friendly. The pricing is competitive, and the billing department is top notch as well, resolving issues within minutes over the phone. The monthly statements come via email, and show you all charges up front, and their web interface shows you all the calls you've made that may cost money. Overall, this is probably my favorite tech company to do business with, and I hope they continue to grow and add features (like business plans!)

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Fantastic service ... We have a home in Massachusetts and a home in Florida. We used to have to keep canceling other services or pay to keep a live line or pay to keep a telephone number. With VYLMedia we know have two permanent telephone numbers. One in Massachusetts and one in Florida. We never have to change any number and our friends and businesses just dial either number and we answer both on our single telephone. When we travel between homes we change our services to forward both numbers to our cell phone. Thanks, Jim

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Had some initial problems with voice mails getting cut off after 10 secs but they sorted that out for me.

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My husband is in the United States Air Force and we are stationed in England with our two young daughters. VOIP allows my family to call me and for me to call them when I want. They don't have to dial an international number, they pick up the phone and can call. I'm sure it makes my mom feel like I'm a little closer to home when she can ring me without dialing country codes. When you're this far from home, having a way to stay in touch with family and friends and share daily life experiences means the world. Thank you for giving me this. Heather Proud Mother and Air Force Wife

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As a soldier stationed in Germany, VYLmedia has been outstanding with reliability and customer service. It has allowed my relatives in the States to call me with ease and being deployed to Afghanistan, it has eased the communication problems in communicating with my family in an European country. Thanks so much VYLmedia

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I have been a customer for over a year now and am very happy with VYLMedia. Initially when subscribed for the service, there were minor problems (such as echo and call clarity) and the technical service teams took care of it. The support teams are very friendly, proficient and efficient. I wish the web interface was little more sophisticated, which is a minor suggestion for improvement.

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I have had excellent service from this provider. A real person answers the customer service line and they are always patient with me, from setting up the service to some of my silly questions (i.e. I forgot what number to call to change my "I'm not here" message). I would heartily recommend this carrier to anyone.

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Customer Service is excellent. They take ownership of issues and are willing to work with the customer to get things right. I love the fact that they allow the use of soft phones as I travel out of the country for work and use a soft phone client on my iPhone to call back to the US

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DSL connection $ 49.95 VOIPMylife $ 29.97 Telling Mom "HI" every weekend: PRICELESS I'm so glad I'm able to call my family in the Netherlands every weekend! I'm staying in touch with parents, siblings and nieces and nephews.

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VYL is the best VOIP service on the planet. Faced with a move where my long time phone number exchange was not available, VYL made it my primary number, provided a second number free of charge and did it all in just a few days. More features that any other VOIP service, able to use overseas and make calls free to US using a free SIP service on my Iphone, Customer service that answers the first time you call and is in the US, and a price that has not changed in 3 years... makes VYL absolutely the top service in the USA.

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Signed up for the service so that I could call from anywhere in the world. I have been to very small countries in Africa and call home or make other important call back home as if I were siting at home. Since day one I have tried to convince people VYL is the cheapest way to go and it is. I have talked people out of using Vonage, I have only had to contact VYL customer support 2 times in over 3 years, once when the router died, was replaced overnight mail, and when I needed to give a new card for payment. It's an American company with American support right here in the US. I can't believe people use land lines...

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It used to be the sound quality was so bad that I have been forwarded all my calls to my cell. So that defeated the purpose of having a VOIP line to begin with. Then one day I decided to get a new phone. Bingo! All problems solved. I was kicking myself for waiting that long to be able to enjoy the high quality and low cost calls (including international!)

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I have used 2 other voip providers, Vonage & Voip.com. If you are considering a different provider, DO NOT HESITATE. I got started up with VYL Media / Voip Your Life & never looked back. By Far they are the best I have used. From the first initial phone call to Allen @ VYL Media I felt like I was at home. All of the staff is friendly and sincerely want you to have a good experience. I feel like I know all of the staff on a first name basis. You can get someone on the phone usually within 1 minute if you ever have any questions or how to set anything up. I am now saving over $1200 a year, compared to my Verizon accounts. You have all of the features you will ever need & incase you forget to forward your Voip phone to your cell, just call them up on the phone & they will do it for you! I am not a sales rep for this company. I just know how frustrated I was with the other providers and how good it is now!

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No fuss, no muss. 99.9999% up time. Great audio quality. Amazingly responsive & friendly customer service. The International plan is an excellent value IMHO. Did A lot of shopping and at the time there wasn't a lot of feed back but what was there was good. I hadn't heard of these guys at all before my searching so I was a bit apprehensive but it turned out to be an incredibly good choice for VOIP service. It just works.

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I was wary at first about switching from Verizon to a VoIP service, so I did a lot of research first. VYL Media has been a great choice, both in terms of technical quality and company integrity. The price is great, and the bill is simple -- they did not surprise me with extra fees. I highly recommend them.

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After a bad experience with our previous VOIP provider it was a big relief to find VYLMedia. They have great customer service and exceptional calling plans. We have been very happy with them for over two years now and counting.

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Afer years of use the telephone modem gave out. I got a new modem replacement in only 2days after a simple verification. Now, that's prompt and efficient service.

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I'm using Telus and I had a problem which involved really bad sound quality. I called VYLmedia support and they told me that I was having a 90% packet loss due to my internet service provider. I called Telus, informed them that I was having this loss and they were surprised because they couldn't figure out how I knew. They made some adjustments after I informed them that I was having issues and if I couldn't get these issues resolved, I would have to get another Internet Service Provider. After making some adjustments at their end, my Voip voice quality is crystal clear. I had Primus for about 5 years but getting through to support was a long process and the cost was nearly double what I'm paying now. For anyone having sound quality problems, go to your provider because I'm on Vancouver Island Canada and the quality problems were linked back to Telus.

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Reasons I like VYL: Multiple registrations allowed so you can have the same phone number in more than one location. This is great if you travel for a living. Two free virtual numbers you can change any time you want. It takes only a few minutes. I have a local number to call home virtually everywhere I go in the US and Canada. I have always gotten good customer service although I haven't really needed it much. Calling plans don't have hidden catches. Service seems to always be available. it is very reliable. Sound Quality is excellent. I have tried two other voip providers, and neither one of them could come even close to measuring up to VYL.

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July 2007 SunRocket goes out of business and services ceases to work. I had just paid for a 1 year subscription 3 months prior. Never saw the money. So after a lot of rigmarole I decided to move to VoipYourLife based on customer feedback & research. the Linksys SP2102 device arrived in less than 5 days and was easy to hook up. For the features offered you are getting a good deal if you look at other carriers. I have set up SIP Phones in Unix, Linux, and Windows with no issue what so ever. Wengo, XLite, SJPhone all work equally as well. However Wengo was the easiest to set up. If you have a good connection with a GOOD ROUTER to prioritize VOIP Traffic than the service works great. Customer service is always good. Now the only thing that scares me, is that now they are offering Annual Plans. To me this indicates a need for large amounts of fluid Cash to pay debts. This is the same thing SunRocket did before they went under. Maybe it is just Paranoia and Hopefully VLYMedia will be around for many years to come.

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After barely escaping from Vonage with my original phone number, I was hoping (praying) that VYL would be better (although it is not possible to be WORSE than Vonage). I have been pleasantly surpirsed with VYL. The service is totally reliable and perfectly clear. I had one minor technical problem in the beginning, which was solved within 5 minutes of my first customer service call. VYL representatives are actually located in the USA so there is not language barrier. I think VYL is a godsent after suffering through the torture of Vonage. I am thrilled with the service, and the price is cheaper than Vonage too. I had to call customer service once or twice for non-technical issues, and there is NO extended hold time and they are very friendly and accommodating. Just a tip: If you want to get away from Vonage and avoid the termination fees, you should report your credit card lost or stolen. That's how I managed to get away from Vonage with my shirt still on.

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VoIPYourLife is a great VoIP service. I encountered some clicking noises at one time over a year ago, and the customer service helped me take care of it right away. While the online account management is rudimentary, and doesn't offer much, the quality is great, you can always reach someone in customer service, and the price is right.

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Definitely should be considered when looking for a VoIP provider. VoIP Your Life is a great service. I've had two other VoIP services and out of all, only VYL has provided consistent high quality service and pricing. While you can block up to 20 numbers, I do wish I could block more telemarketer numbers and such. Also, their support is not quite as 'polished' in the customer service department as say Vonage, but I can always get the help I need and they are always friendly and maybe that's a good thing! Overall, the price and service has fit nicely into my family's needs.

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The equipments came quickly. The setup was easy enough. The Customer Service always answers your call right away and they ACTUALLY help you. Switched over after Sunrocket closed their business, and I am glad that I did. 2 extra virtual numbers are great for I have side businesses for which I can use those numbers. I did notice a slight delay, but it wasn't enough to be bothersome while I was talking. I have used it for a year now. All in all, this is a good service. I think I will stick with them.

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Ordered, received and setup in less than 72 hours. I have never had a single problem with the services short of send long faxes, but from my research this is a continuing issue with all the services and you might want to consider a broadband fax machine. Highly recommend this company. Though I couldn't find their reviews on this site when I first order over 1.5 years ago they had a flawless track record and have lived up to it.

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VYL has the best Customer Service and their people will help you with whatever your questions are. I've had multiple calls support (I have little questions on scenarios, unlocking my SPA2102, and Free PBX things) and every person has been knowledgeable and very nice. It's actually worth the cost just for the support they will give you. They'll help you with equipment that's not even their own... who else does that?

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I have put 'would I recommend' to NO even though everything is great and there is a reason for it. If you know for sure that you are never going to exceed 2500 minutes per month then voipyourlife is great. Their service is great, their customer service is excellent. But their unlimited plan is falsely advertised to be unlimited when there is really a cap on it. They recently decided to (without warning) put me on a basic plan with 200 outgoing minutes only. I am going to be switching to another company in the mean time. A couple of things that are not good about voipyourlife. They don't give you warnings. They just DO whatever they want to do and fire you an email about it. They thought my credit card was fraudulent and cut my service without any warning whatsoever. I could not even call their customer service to rectify the problem. I ended up using my cell phone minutes, which racked up easily since it took a good 45 minutes to sort out the issue. They also, without warning, switched me to a lower plan rather than sending me a warning email to lower my usage (even though the plan is unlimited by the way). Their webadmin page does not have total minutes used. Good luck trying to add up the minutes of all your calls manually. So if you can keep your minutes usage below 2500, go with them, they are a good company. If not, don't expect them to understand that you are calling your family abroad, because they will think that you are reselling their service even if you are calling the same numbers (same numbers = same family members and not the whole of US or UK).

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Nov '07 Vonage was at the top of the ratings here, and VYL was second. After reading scads of reviews it became apparent that Vonage was going down the tubes and had nil for customer service, while VYL was mostly good with excellent customer service at significantly less cost. So I got VYL. - Installation was simple enough, but did require a call to tech support. That support person answered in *LESS* than a minute and addressed my issue on the spot, so I gave it five stars. CAVEAT: Number porting, which VYL says is contracted out to a third party, was a NIGHTMARE. It took five months to port my number because they kept saying the DSL had to be converted to dry loop before they could port it. The phone company said they do this all the time and if dry loop is done the number will be lost and not able to be ported. The phone company was right - I finally got the morons to just do the port anyway and *ding*, no problem. - When I started a year ago I could fax. Now I can't, but their web site and their sales staff clearly indicate fax isn't strictly supported, so I can't really ding them for that. I can add virtual numbers, and I have done that for the D.C. area, but while that number works perfectly, no one at work can dial it. I've had a trouble ticket in for this for two months now without resolution. VYL says the D.C. switching station is mis-configured and the D.C. phone company says the provider (VYL in this case) has to request remediation. So the virtual number thing comes across a bit spotty. - I've had echoes on my line from day one. The closer the other end is to my house, physically, the more severe the echo. The neighbor, 400 feet away, is the worst. Calling work 481 miles away the quality is so crystal clear that even now, a year later, a pause in the conversation results in an "are you there?". It's so incredibly quiet that no talking sounds like a dropped call - but it's not. It's just QUIET. Over the months VYL has done numerous tweaks to the appliance and the echoes have been significantly reduced, but they are still present. I think these echo tweaks are what whacked fax. NOTE: I researched VoIP echoes on the 'net, and documentation for a commercial PBX product indicates these are caused by wiring problems in an analog connection on the *other* end. Essentially there is a feedback loop that the analog system would filter, but the digital system does not. So that echo has always been present but it doesn't appear until VoIP is installed. - About a month ago I started getting dropped calls, which happened randomly and with increased frequency. It finally refused to dial at all, which was more than a little annoying, *however* I never *told* VYL about it until it wouldn't dial. Once I e-mailed them it was addressed in a matter of hours; since then (a whole four days) I haven't had any problems. - So other than some wonkiness and echoes the service has worked extremely well.

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I wanted to leave a note about VoipYourLife because of their excellent customer service. I signed up for the service while living abroad so that I could keep a US based number. Based on other reviews, I picked this company. Within hours of signing up for the account, they noticed what appeared to be fraudulent activity coming from my account (US number in use from a foreign IP), and disabled me. Why is this a good thing? Because it means they are looking out for their customers and their credit cards. I called their tech support line and in less than a minute got a polite and helpful man on the line. He directed me to their customer support people, and again I got a polite and helpful woman on the line. She explained the situation, how I could resolve it (fax them proof that I was who I said I was), and was interrupted by her supervisor, who spoke to me personally, re-enabled my account, and politely answered some questions about number portability. Total time to resolve the situation: 6 minutes. In a world where good customer service is getting someone on the line after 30 minutes of hold music and having a rep who cant deviate from a script, this was a huge surprise. I highly recommend VoipYourLife to anyone else who is considering them as a VoIP provider. So far: The call quality has been good. They can port in numbers from cell and landline providers. The customer service is great. They don't lock you to a single device. They support softphones.

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have used them now 2+ yrs, up front setup was easy, but needed to work with Verizon FiOS and VoIPYourLife to get the quality of service correct and work out kinks in the FiOS service. Every now and then you get an echo on the lines. Most notable during heavy network traffic. Also telephone voice can be a problem and that certain voice will generate digit sounds in the ear piece. Mine sits behind the actiontec router, opened ports directly to it, sealed all other routes off and have had no issues. Have the router and VoIPYourLife box connected to a 10 hour back up battery system to match the Verizon FiOS backup system. Electricity goes out, I have a phone for 10 hours. If it is longer, a simple log into the internet (cell on a laptop) and forward all calls to the cell phone. Short money for the quality. I have only called CS now 3 times in the past 30-33 months.

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Excellent, responsive customer service, able to handle my out-of-the-ordinary requests nicely. Minimal wait times. Quality of calls good to very good. I am a BYOD running my own asterisk on macosx with two lines.

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Only one week into service with no issues. Set-up was easy, but not obvious. I chose to do on-line and only call if I was stuck. There is a set-up wizard for the hardware they support, but the only way to find it was through the user forum. Once there, it was a no-brainer. Very satisfied.

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Prior to signing up I did a lot of research on VoipYourLife and have seen good reviews on other sites as well.

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THE reliability I given 4 star because I only go a few problem when I call International but they told me is not they problem because the use another companies.

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This service has been great. They were not quite correct on a question I asked of them. I wanted to use a phone on a wireless network where I did not have access to the router. The correct solution was a wireless bridge, not what their C.S. told me to use. Other than that, they are very responsive to questions and I haven't had a problem with the service. I have recommended them to others. For low volume calling, this is a very economical solution.

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I'm in Canada, and have been a VYL subscriber for 1.5 years... I'm very happy with their service. Our initial connection was problem free and call quality was great... Since our initial sign up we've had occasional bouts of less than optimal call quality, and a simple call to VYL's tech support solved all concerns promptly... I would highly recommend this VOIP provider

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I have used the service for months now. the quality is very good and network reliability has not been an issue at all. I don't use all of the features, but have no complaints about the ones I use. it wouldn't break my heart to spend a little less each month, but the old saying is true that you get what you pay for. Customer service is US-based and the reps actually know how to answer my questions. I haven't tried other providers, mostly because of the reviews I read on the internet from actual users. I picked voip your life because of the good reviews I found on and the fact that I didn't have to sign a contract. bottom line--this service has been great for me and I recommend to anyone reading that they give it a try.

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Outstanding no frills VoIP service. Ordering was smooth, transition from Sunrocket was easy and fast. line quality is outstanding...much better than what I had with Sunrocket which I was also very pleased with. It is the only VOIP service I've had that has worked with my old fax machine without a hitch. I've not had a network outage since I've had the service. I've had Vonage, Comcast and Sunrocket and the reliability of VoIP Your Life is unparalleled with any other VoIP service I've had. My only gripe about VYL is the feature set is very limited compared to its competitors. We run a small business out of the home and with our previous provider we were able to use the virtual number to go to a separate voice mail for all business calls. This is not available with VYL. The virtual number goes to the same voice mail as the primary number. The member web site is very vanilla. Looks like it hasn't gone through a redesign in many years. It appears very antiquated especially if you are used to Sunrocket or Vonage member sites. Though this may be changing since the home page was recently updated. With that said, the UI is still functional and very easy to use. There is also no network outage forwarding...but they have proven that you don't need it. You will find better feature set for the price elsewhere, but if you are just looking for rock solid reliability, I would definitely recommend VYL.

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After reading about Vonage and some of the others I was more than a little scared about trying this. Now I am so happy. Absolutely as reliable as any phone service that I have ever had and at half the cost. The calls could be louder but the sound quality is excellent. The bills are a piece of cake. My one PROBLEM, faxing, I have the line mostly for family calls and the occasional business fax out of my home office. If the fax is more than 5 pages, you will probably have an issue. I new this could be an issue going in. Sharp makes a broadband fax, might be worth packaging with this if you home office with any frequency. I wanted to share my 2 cents since this is where I made my decision. Sales staff was helpful and I was up and running in 4 days with a number I picked, haven't had a single problem beyond faxing. No phone calls to customer service, how much is that worth? Good Luck.

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We had Vonage (twice) and dumped them finally. I found this company online (here actually) and decided to try them. They are great and here's why: Customer Service: always available, based in USA and they answer nearly immediately without having to go thru vm hoops. They are helpful and answer questions promptly, themselves-no transferring to other depts! This was a huge plus for us. International Calling: Reliable and great sound quality. Sound Quality: NO ECHOES! great sound, period. Ease of use: It's a no brainer, once it's connected you can use your regular phone/cordless. Features: Extensive feature list-music on hold or when you click over is nice and there's a do not disturb feature and a wake up call! They have a counterpart softphone also that can be downloaded onto your computer and you can use it just like your regular phone to answer and place calls with all of the features available. Everything is at your fingertips on the web and your voicemails can be delivered to your phone AND your email. Pricing: Fair and Reasonable-a good deal really. I may sound a little over enthusiastic, I never write things like this, however, I love a great deal and we're really happy with voipyourlife. I hope they're around forever! thanks-hope this review was helpful. lisa in phoenix

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The international plan was the kicker for me, between my wife and I we talk about 30 to 50 hours a month international. we have family and kids everywhere. I am a designer of Carrier class VoIP and next generation telephony devices. While there user management GUI lacks any flare, the base features and management is functional and has been very reliable. It must follow the "kiss principle". no outages by this provider in 6 months of service. 1 or 2 dropped calls a month. has been as reliable as ma bell.

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Voipyourlife is one of the of the best VoIP service provider. I tried ZingoTel which was alright for a while, but then they automatically changed my plan from Personal to Business and I ended up with a big bill, and I couldn't get my money back as everything DOES imply according to their contract. Before ZingoTel I had Primus, which was a bitter experience because they started charging for net works, and had a lot of billing problems. Voipyourlife is the first company that I have found provides very good customer service, a lot of great features and are very honest in their billing process.

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This is our first voip phone experience...we will be in Boquete Panama for approximately 8 weeks and we wanted to have phone and internet availability where we are staying and we have had nothing but a great experience.. the clarity of the phone conversations is amazing ..we have made and received numerous phone calls from New York, Florida, California etc and have nothing but crystal clear calls.. no dropped phone calls.. everyone that we have spoke to back in the states said that it sounds like we are sitting right next to them. I did purchase a Panasonic DECT 6.0 digital phone before heading down to Panama. I don't know if that helped the clarity of the calls or not but this system has been excellent up to this point. If anyone is interested in the cat # of the phone it is KX-TG1032S.

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Have had crystal clear calls through VOIP Your Life for over a year now. Setup and running within 2 days of getting the package in the mail. Customer service was very helpful. Service is feature rich and mostly reliable although there have been 3 or 4 times in the past year where there is no dial tone for half a day or so. Otherwise, the service has been exactly what I was looking for when I made the leap to VOIP.

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A tech company that uses real, live, human beings to answer the phone after a couple rings and no automated system!!! A tech company whose employees are native english speakers so you can understand every single word they say!!!! Heart be still........ Those two elements alone were enough to convince me to use VYL. Add a rich complement of features like their virtual number (so family back home who aren't VOIP customers can dial a local number at their end and avoid ATT/QWEST long distance charges). The ability to track ALL calls online, (landline service requires you to get a subpoena for local calls if you need to prove they had been made) the ability to set up the features you want and disable the ones you don't (I want my answering machine to take the calls, not the computer), and a long list of features I can turn on or off as the need arises. I have no problem with Caller ID.... it shows up on my phone with names, so maybe it's a hardware handshake thing that's preventing people from seeing who is calling. My phone at home is a Uniden CLS 475-3 which is a three handset system that I can expand with a half dozen more. Works fine. I had a little difficulty setting up my system due to Qwest's customer disservice. Dealing with THEIR multi-layer automated system was a nightmare, but that's a whole 'nother story. I've had relatively clear transmissions, and no dropped calls. There has been a noticeable lag time between dialing and connecting, but you get used to it. (only slightly annoying, but I'll try the # trick). For cutting my phone service cost in half, I'm more than content with what I'm getting and what I'm paying for it. No commitments. Who cares what their website looks like as long as everything works.....and it does. This is a good company that understands the most basic concept of the service they provide: CLEAR COMMUNICATION. It starts with the potential customer and the service provider connecting seamlessly for the sale and the setup. It continues after the sale with responsive customer service. Feature rich, understandable service providers, reasonable rates, reliable service.....what's not to love?

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One we got it up and running it has been fine, except for one thing, caller ID. There is no caller ID. They are aware of the problem and the techy guys say they get calls all the time about it, its their number 1 call problem. They gave me a reason, and I'm sure its legit, however its not excuse. When someone calls in it ALWAYS shows "blocked" and when we call out we have some other guys name showing up to the people we are calling. They say they HOPE to have it corrected by next year. We switched to another VOIP, sadly.

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The tech support is outstanding. They actually answer the phone very quickly, very short hold. And they hang with you to solve any problems. Broadvox was absolutely horrible, but VoipYourLIfe is outstanding. We now have 3 adapters in our family. Just set up the 3rd one today. For some reason, it wouldn't pick up an IP address behind a Linksys RV082 router, so tech support walked me through assigning a static IP in the phone adapter. After that, no problems at all. The other 2 adapters automatically picked up an IP address.

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I used to have sunrocket before, thank god for this website. I ordered the viatalk service and waited almost two weeks being very patient to get my service and box. It never came, kept tracking my order, all they did was process my credit card number. I called them up twice, first time was to complain that I paid extra to expedite the order process and after 1 week it had not moved. They put quicker shipping on my order for free. Checked my order about 5 days later, it had still not yet processed. Waited on hold for a long time when I called them back up to cancel, canceling was no problem since my order had never even been prepared for shipment. Read the reviews on this sight about voipyourlife, called up and spoke to customer service to see if they were really based here in the U.S. and see if they were knowledgeable and friendly, short hold time, had a knowledgeable rep, and they are based out of Oklahoma. I ordered the service for the one year which supposedly gives me a 10% discount so I paid after the FCC fee and taxes about 324 and some change for the year. I am a bit skeptical especially after what happened with sunrocket after pre-paying for the year in advance but I feel that it is still waaaayyy cheaper then going with the phone companies or time warners digital phone. After ordering the new service today, ups tracking is showing the box is on its way right now, and will be here in two days. The rep told me it would take 3 days since I ordered late in the day but it will actually be here 1 day before the rep quoted me. I like that. Well the other ratings I gave pretty much was an okay because I have not had the service for very long since I just ordered it today. So far after using there free softphone, service is reliable and very clear. No problems so far. Dont go with viatalk! They take your credit card number, and make you sit there and wait and hope that your order will get to you. I could not stand waiting any longer, I did not want to lose my sunrocket number because once it is shut off, it is gone for good. Thanks voipyourlife.com!

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Sunrocket was good to me, never a problem. So I was anxious looking for another provider. Really just wanted basic service with excellent customer support. This is it. Friendly voices that sound like they want to help rather than making you feel like you were bothering them. Activation time was minutes on the phone. The web sites needs some work, it's pretty archaic by most web standards but it gets the job done I suppose. I'm happy for now, We'll see how it goes a few months into it.

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Excellent customer support. Even with the shutdown of Sunrocket and increase in call volume, I never waited more than 3 minutes to speak with a person that spoke english. All the calls to both customer service and tech support were knowledgeable and friendly. I rate this outstanding. After sign up took one day to say the adapter was shipped and up and running in 3 days. A little expensive for compared to other voip rates, but calling to tech support and customer service make up for it. If you don't call over sea's a lot then 23 dollar plan has low long distant rates to most countries. If you call Germany, South Korea or I believe United Kingdom to name a few, then go with the 29 global unlimited, 30 countries with no additional charges. If you have any questions, I called tech support 5 times and they answered every question, even though I was taking up their valuable time, with the increase call volume. The representative made like my call was important to him and have my issues resolved before we hung up. Try getting that service form ATT, Vonage or Verizon.

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Well like a bunch of other people lately I was forced to find a new VOIP provider after Sunrocket dumped all its customers. I came to this site to see what others had to say about various VOIP providers. I saw VOIPYOURLIFE had very good reviews and thought I'd give them a try. My goodness what a difference between them and Sunrocket. When I signed up with Sunrocket it took two weeks before the number they gave me was active. When I did become active Caller ID didn't work, there was static, echoes in calls, dropped calls, dead air, etc etc. It took many calls to their customer support to get things resolved. I signed up with VOIPYOURLIFE on Monday evening, immediately my number was ready. I called it from my cell phone and my voicemail was already set up. I then downloaded their X-lite softphone to see if I could use that while I was waiting for my Linksys device. That worked like a charm and I was able to start making and receiving calls immediately. I had to call their customer support as I had a question about the X-lite set up and I got through to a human being that could speak english. Three days later I got my Linksys VOIP adapter. I plugged it in and like magic everything works. I made a few calls last night and everyone I spoke to remarked at how clear the sound was. Caller ID worked immediately as has everything else with VOIPYOURLIFE. I should have switched to them a long time ago. One thing that VOIPYOURLIFE has that Sunrocket didn't was the Wake Up Call. I tried it before going to bed last night and this morning at 6am my phone rang. I felt like I was in a fancy hotel. Based on what I've experienced so far with these folks I would HIGHLY recommend them to anyone.

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After the vonage experience this is a breath of fresh air -- I was up and running immediately with X-Lite (free -- amazing) while waiting for my adapter which came in less than 4 days - the system is configurable with any device and after some tinkering I was able to get my Nokia E65 up and running through a WIFI connection - cool stuff -- they don't seem to care how many devices are activated on one number. One negative input and they are aware of the issue -- now many toll free numbers work in Canada and most companies are mystified when you ask for a local number -- takes some digging but most web sites have that information - usually found through site maps -- Great service -- hope it stays that way now that they seen to be getting busy --

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This is my first time using VoIP and based upon the reviews that I read here, I gave VoIP Your Life a try. It has been a breeze! I am not computer savvy at all, so I postponed setting up the system until a stress free Saturday morning with a piping hot pot of coffee. I had one minor problem (because I did not know the difference between a modem and a router) which customer service helped me with quickly. I was up and running before I finished my first cup of coffee. It took about 4 weeks for my old home number to "port" over and it has been a great experience! Calls are of high quality and system consistently works, unless Road Runner goes down......which is not VoIP Your Life's fault. I highly recommend this to everyone.

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As a Vonage user for a couple of years, I was close to returning to hard line ATT. Vonage was AWFUL. Horrible customer service after long wait times and the service was ridiculously unreliable. Based on some reviews, I gave VOIPYOURLIFE a crack and I couldn't be happier. My God, you call their customer service and you not only don't get long wait times, YOU GO DIRECT to a native English speaking person who is very helpful. Geez, who are these guys? This is too good to be true. I checked the dial tone frequently just to see if it was there for a while and it is always working. Voice quality is almost indistinguishable from a land line. highly recommended.

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These guys are great. US based tech/cust service says it all. Patient, courteous, genuinely interested in taking care of your needs - an almost lost art these days. Great support, great quality. Have had about 2 weeks. I use Soft phone and ATA. When I'm on the SoftPhone I am told it sounds like Carnegie Hall!! I use a Ligitech headphone with it - superb. I also just got my adapter and I am testing it out. I had an issue hooking it up with my router but cust support was there for me, and patiently guided me thru it and didn't rush me thru it. Great guys!!! FYI: I also have subscribed to ETLNK TrueVoice. It is supposed to be superior because the VOIP runs on your DSL phone line to the Telco C.O. and then switches to a server to go VoIP. I have had them try to eliminate an intermittent echo 4 times and it is disruptive where I have to redial the call. ETHLNK Cust/tech support is outsourcrd to India/Philippines -a nightmare. I am considering switching my DSL hardline over to VYL. VYL - GREAT JOB.

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Had a little trouble when switching over from my other voip provider. Probably due to my inexperience with such things. Called tech support and they were able to get me up and running in no time at all. They are knowledgeable, courteous and most importantly I could understand what they were saying. Their customer service is great and I would recommend them highly.

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There's simply nothing to say! This company has excellent voice quality, no dropped calls, crisp sound for international calls and best of all its extremely economical. I was nervous about getting a VoIP service from a US company being based in Canada... but its been one of the best decisions I have made. The customer service has been exceptional and only once was I charged for a 51min international call which I did not make, and the customer rectified my bill immediately with absolutely no questions! I just have 3 words for all of you folks..."GO FOR IT!!!" ;-)

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This is a follow up: I wrote a review back in November of last year, I was happy then and I am still happy with the service. I have had the service for about six months now and I have not had a single problem. As another person said, caller id does not work like it should but for the price and quality I can live with it. To be fair, I have never even called to have it fixed. Having had Sunrocket and Vonage I can tell you that Voipyourlife is worth trying. Scott

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I love the people who work for this company. Their customer service is stellar, and their VoIP phone service sounds as good as my land line. They have one deal breaking problem, however. They have a very poor implementation of caller ID. I was surprised to lose my caller ID by name feature when I converted to VoipYourLife; numbers only on caller ID are pretty much useless. In addition, the people I call are not getting proper caller ID information. They usually get a city and state name only. To make matters worse, I am identified by a city that is far from my actual location. When caller ID is properly implemented and includes name information, I may come back to this company, but in the meantime, I am forced to find a new provider, and cannot in good conscience recommend this company to others. To be fair though, if you can live without caller ID, and you are willing to pay their price, you won't find a better VoIP provider.

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When you get VOIP and you have a router, recommend getting N Router for the range within the house. VOIPyourlife is excellent overall. And you can get different calling plans. I chose the unlimited international for around $30 bucks. You can call anywhere to Europe and I think most places throughout the world. North America included of course. Overall great service. highly recommend this. They send you a CISCO gadget and your off and running. Analog or digital phones work. I have a Panansonic Digital phone system 5.8ghz.

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I read the reviews and after doing some homework I ordered. I was a bit nervous about a US based VoIP service as a Canadian but I don't regret a thing. I thought the phone adapter would take a while to get to me and it was around 12 days from the time I ordered the service to the time I received it. The PST&GST taxes and customs fee were about $14 Canadian. However, once I received the phone adapter and activated the phone service online the hardware installation was a piece of cake. Basically you plug the phone adapter into the cable modem, plug in a phone, lift the receiver and there is a dial tone. I had no software setup issues with the phone adapter at all. My only beef was the fact that I started paying for the VoIP service from the initial order but didn't get the phone adapter until 12 days later which meant I lost a third of the month. I emailed customer service complaining about this a month after the initial order and within 20 minutes of my email I was told by Gary at customer service that they would reset my billing date to the activation date so I would get a full month's service. Fantastic! You have to love customer service like this. I've been telling all my friends about the quality and the service. Keep it up VoIP Your Life.

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I got Packet8 2 years ago and thought it was as good as it gets. Let me tell you....Voipyourlife is 1000% better. Loud, clear, no dead spots. I did have a call drop today which I thought was unusual. I've only been up and running for a few days. I'll take a dropped call every once in a while if I can get the clarity. Plus...no contracts...that's nice. I had to use the support line as I have a complicated network but they really knew how to get me going...maybe 5 minutes on the phone.

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It only took 2 days after I placed my order to get the adapter and about 5 minutes to connect and bingo I had service. The service is crystal clear and I have had no dropped calls. I called there Technical Support Department 3 different times about setup, porting my old phone number and setting up my 3 other regular wireless house phones. Each Call only took 2 minutes or less. There Technical Support Department is the the best that I have ever used. Unlike other company's that you have to enter 32 menu codes to reach a live person (if your lucky), with VoIP Your Life just one ring and a live person that is polite and gives correct tech info that I can understand without them rushing to get off the phone.

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Dependable I've been using VOIP for over 3 years. Earthlink: reboot every two weeks Vonage: reboot every three weeks NetVoce, VoceTalk (VoicePulse): sound quality ? broken up & No Customer Service. Comcast Digital Voice: problems receiving incoming calls Bright House Digital Phone: dropped calls, dropped calls, and more dropped calls What I like about my 7 months with VoIPYourLife is: NO Dropped Calls. Customer Service is truly phenomenal, granted?. But what I really like is that I?ve had no dropped calls. That may not mean much to some people, But to me it means a lot. Steve

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excellent sound quality even for international call which is very rare for voip service. I had tried couple other services and none of them even come close to the sound quality I receive from voipyourlife. Give them a try you won't be disappointed. I have been on their plan for almost a year and have almost no problem at all except one outage.

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