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Who are Vonage Competitors?

Why is Vonage Service so Popular?

According to the most recent Vonage financial results that were recently released, Vonage has in the region of 2.4 million subscribers and offers VoIP service in North America (USA & Canada) and the United Kingdom. This is a significant user base considering the high number of competitors that Vonage has in the VoIP industry. Vonage is a very well known VoIP service brand and has heavily marketed its name and services across various media channels to target its potential customer base.

Here are a few key benefits of Vonage that may explain its popularity:

Here are a few items to consider carefully before signing up:

  1. Monthly rate goes to $26.99 plus taxes + fees after the first 3 months. This is very high for residential based VoIP when compared to some of the Vonage competitors.
  2. 1 Year contract is required with Vonage - this is not typical.
  3. Unlimited international calling is not a typical feature offered by VoIP companies. You will need to make a lot of international calls to make this high monthly fee worthwhile.
  4. There are over 300 Vonage reviews on WhichVoIP with approximately 65% of Vonage users not recommending the service for various reasons.

How some Competitors compare to Vonage

Vonage is a popular choice for home phone service but it is critical to evaluate Vonage alternatives as it could save you a lot of money and a lot of hassle. Most providers include some free international calling minutes at a much cheaper rate than Vonage with low per minute fees after the included minutes are used up. View alternatives to Vonage using our comparison table on the right hand side of this page.

To evaluate Vonage competitors, WhichVoIP looked at 2 basic items:

  1. Estimated total cost for first year of service (at time of writing)
  2. International calling evaluation (let's pick India as the destination country being called for evaluation purposes).

Vonage

First year cost - Current deal is $9.99 (3 months) + $26.99 (9 months), so 1 year cost is $272.88 before any taxes and fees (average rate of $22.74/month).

International Calling - Unlimited free calling included (within reasonable use policy limits of 3,000 minutes per month)

Vonage Competitor Number 1: PhonePower

First year cost - Current deal is $143 for 2 years so 1 year cost is $71.50 before any taxes and fees (approximately $5.99/month).

International Calling - 60 minutes free per month then $0.028 per minute to call India. Comparing to Vonage at $22.74 for unlimited calls, the $22.74 spent with PhonePower would provide an estimated $16.75 ($22.74 - $5.99) available budget for international calling. This is the equivalent of approximately 598 minutes (almost 10 hours) of calls to India at $0.028/minute. So in total if you are a PhonePower user, you will get up to around 11 hours of calling to India every month before you pay the same rate as Vonage.

One additional example is with calls to China. The rate is $0.018/min resulting in almost 16 hours of calling to China every month, before reaching the Vonage monthly cost.

Vonage Competitor Number 2: VoIPo

First year cost - Current deal is $149 for 2 years so 1 year cost is $74.50 before any taxes and fees ($6.21/month).

International Calling - 60 minutes free per month then $0.02 per minute to call India. Comparing to Vonage at $22.74 for unlimited calls, the $22.74 spent with VoIPo would provide an estimated $16.61 ($22.74 - $6.21) available budget for international calling. This is the equivalent of approximately 830 minutes (almost 14 hours) of calls to India at $0.02/minute. So in total if you are a VoIPo user, you will get up to around 15 hours of calling to India every month before you pay the same rate as Vonage.

These are two examples of residential based competitors to Vonage. When it comes to business competitors to Vonage business plans, the comparison is more clear cut and typically comes down to price per seat.

Other Alternatives to Vonage

Vonage is a popular choice for home phone service but it is critical to evaluate other alternatives as it could save you a lot of money and a lot of hassle. Most providers include some free international calling minutes at a much cheaper rate than Vonage with low per minute fees after the included minutes are used up. Visit the popular providers listed in the table to the right to evaluate alternatives to Vonage.

Conclusion

In conclusion, Vonage is a well known brand with a comparatively high cost service that includes unlimited international calling as a key differentiating feature. If you are considering Vonage as an option for your phone service in 2014, it is critical to evaluate your international calling needs to get value for money. Above all, be sure to read through the WhichVoIP Vonage review section, as even if the marketing promises a certain level service and features, the reality may be very different as there have been quite a few Vonage complaints.

Vonage Recent Submitted User Feedback

The following provides a summary of recently submitted ratings by Vonage users:

Date PostedReviewer NameUser RatingRecommended

JUN 9th, 2014Saverio (3.3)No

JUN 4th, 2014Ana (2.7)No

MAY 24th, 2014Ann (4.1)No

JAN 25th, 2014Annie (2)No

DEC 31st, 2013Gordon (4.7)Yes

View ALL user submitted ratings: VONAGE USER REVIEWS

 

Author: Tony Campbell


Related Articles for Further Reading:


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WhichVoIP Visitor Comments

#6 : Posted by Malcolm De Winter on August 16th, 2013:

Currently I am with Vonage. I have no trouble and no problems, but I feel that is a little expensive at $29 plus tax. If I were to change I would need one that gives as good service as I am presently getting. I've heard a lot about dropped calls and my friend tells me his is much cheaper, but he only gets 80% of his calls that are good. Okay, that is not good enough. Should I stay or could you suggest some very as good, but much cheaper for an old pensioner.

-> Response: Vonage is a decent service but yes a common complaint is the price. Take a look at the providers on this page for some alternatives and read our user reviews to see what customers think of each provider. The fact that your existing service works well indicates that your Internet connection must be decent, so I think you should have few problems with which ever provider you pick as usually the issue is related to your Internet connection not the VoIP provider. If I were you I would try another provider while keeping your existing service(for now). Most providers have a 30 day money back guarantee so take advantage of it and test out a provider (just order a new phone number from them and make sure they can transfer your number from Vonage when you are ready i.e. they have the capability). Once you are happy after testing the new service, then transfer your existing number over to the new provider and THEN cancel your existing service. The order is important here.

 

#5 : Posted by Richard Bebee on May 24th, 2013:

VoIP is of real interest to me as we travel a lot with our RV and this presents a potential solution for us. I did wonder why Vonage is not included in your comparison tables as I understand that it offers a mobile application which I am trying to get details on, but it could add an additional feature worth having.

-> Response: Richard, Vonage has a decent service but it is typically a lot more expensive than other providers we feature so they were replaced. Their plans do offer some decent International plans but as you can tell from this article it really depends on the amount of minutes you would make for International calls. They also have soft phones as you stated which is a good value add though many of the providers provide these now.

 

#4 : Posted by Anthony S. on April 10th, 2013:

I signed up for the World plan (unlimited) for $24.99 now my bills is around 74 dollars per month ...they say i crossed 3000 minutes so they are charging me for 3000 mins x 2 ...even if use only 3100 , this is grand theft ....day light robbery and ftc doesnt care i guess.

 

[VIEW ALL 6 COMMENTS]

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