According to the most recent Vonage financial results that were recently released, Vonage has in the region of 2.4 million subscribers and offers VoIP service in North America (USA & Canada) and the United Kingdom. This is a significant user base considering the high number of competitors that Vonage has in the VoIP industry. Vonage is a very well known VoIP service brand and has heavily marketed its name and services across various media channels to target its potential customer base.
Here are a few key benefits of Vonage that may explain its popularity:
Here are a few items to consider carefully before signing up:
Vonage is a popular choice for home VoIP service but it is critical to evaluate Vonage alternatives as it could save you a lot of money and a lot of hassle. Most providers include some free international calling minutes at a much cheaper rate than Vonage with low per minute fees after the included minutes are used up. View Vonage alternatives using our comparison table on the right hand side of this page.
To evaluate Vonage competitors, WhichVoIP looked at 2 basic VoIP telephone features:
First year cost - Current deal is $9.99 (3 months) + $26.99 (9 months), so 1 year cost is $272.88 before any taxes and fees (average rate of $22.74/month).
International Calling - Unlimited free calling included (within reasonable use policy limits of 3,000 minutes per month)
First year cost - Current deal is $143 for 2 years so 1 year cost is $71.50 before any taxes and fees (approximately $5.99/month).
International Calling - 60 minutes free per month then $0.028 per minute to call India. Comparing to Vonage at $22.74 for unlimited calls, the $22.74 spent with PhonePower would provide an estimated $16.75 ($22.74 - $5.99) available budget for international calling. This is the equivalent of approximately 598 minutes (almost 10 hours) of calls to India at $0.028/minute. So in total if you are a PhonePower user, you will get up to around 11 hours of calling to India every month before you pay the same rate as Vonage.
One additional example is with calls to China. The rate is $0.018/min resulting in almost 16 hours of calling to China every month, before reaching the Vonage monthly cost.
First year cost - Current deal is $149 for 2 years so 1 year cost is $74.50 before any taxes and fees ($6.21/month).
International Calling - 60 minutes free per month then $0.02 per minute to call India. Comparing to Vonage at $22.74 for unlimited calls, the $22.74 spent with VoIPo would provide an estimated $16.61 ($22.74 - $6.21) available budget for international calling. This is the equivalent of approximately 830 minutes (almost 14 hours) of calls to India at $0.02/minute. So in total if you are a VoIPo user, you will get up to around 15 hours of calling to India every month before you pay the same rate as Vonage.
These are two examples of residential competitors to Vonage. When it comes to business competitors to Vonage business plans, the comparison is more clear cut and typically comes down to price per seat.
Vonage is a popular choice for home VoIP service but it is critical to evaluate Vonage alternatives as it could save you a lot of money and a lot of hassle. Most providers include some free international calling minutes at a much cheaper rate than Vonage with low per minute fees after the included minutes are used up. Visit the popular providers listed in the table to the right to evaluate Vonage alternatives.
In conclusion, Vonage is a well known brand with a comparatively high cost service that includes unlimited international calling as a key differentiating feature. If you are considering Vonage as an option for your phone service in 2014, it is critical to evaluate your international calling needs to get value for money. Above all, be sure to read through the WhichVoIP Vonage review section, as even if the marketing promises a certain level service and features, the reality may be very different as there have been quite a few Vonage complaints.
The following provides a summary of recently submitted ratings by Vonage users:
NOV 19th, 2013Peter (4.1)Yes
APR 20th, 2013Robert (2.9)No
MAR 26th, 2013Naomi (1.3)No
MAR 21st, 2013FERNANDO (3.7)No
MAR 21st, 2013Nelson (4.6)Yes
View ALL user submitted ratings: VONAGE USER REVIEWS
Author: Tony Campbell
Vonage vs MagicJack
Use the form below to add your comments/thoughts and to interact with us. All comments will be moderated by WhichVoIP.com before going live. We try to answer all questions within 24 hours.
Posted by Malcolm De Winter on August 16th, 2013:
Currently I am with Vonage. I have no trouble and no problems, but I feel that is a little expensive at $29 plus tax. If I were to change I would need one that gives as good service as I am presently getting. I've heard a lot about dropped calls and my friend tells me his is much cheaper, but he only gets 80% of his calls that are good. Okay, that is not good enough. Should I stay or could you suggest some very as good, but much cheaper for an old pensioner.
-> Response: Vonage is a decent service but yes a common complaint is the price. Take a look at the providers on this page for some alternatives and read our user reviews to see what customers think of each provider. The fact that your existing service works well indicates that your Internet connection must be decent, so I think you should have few problems with which ever provider you pick as usually the issue is related to your Internet connection not the VoIP provider. If I were you I would try another provider while keeping your existing service(for now). Most providers have a 30 day money back guarantee so take advantage of it and test out a provider (just order a new phone number from them and make sure they can transfer your number from Vonage when you are ready i.e. they have the capability). Once you are happy after testing the new service, then transfer your existing number over to the new provider and THEN cancel your existing service. The order is important here.
Posted by Richard Bebee on May 24th, 2013:
VoIP is of real interest to me as we travel a lot with our RV and this presents a potential solution for us. I did wonder why Vonage is not included in your comparison tables as I understand that it offers a mobile application which I am trying to get details on, but it could add an additional feature worth having.
-> Response: Richard, Vonage has a decent service but it is typically a lot more expensive than other providers we feature so they were replaced. Their plans do offer some decent International plans but as you can tell from this article it really depends on the amount of minutes you would make for International calls. They also have soft phones as you stated which is a good value add though many of the providers provide these now.
Posted by Anthony S. on April 10th, 2013:
I signed up for the World plan (unlimited) for $24.99 now my bills is around 74 dollars per month ...they say i crossed 3000 minutes so they are charging me for 3000 mins x 2 ...even if use only 3100 , this is grand theft ....day light robbery and ftc doesnt care i guess.
Posted by Francis on April 7th, 2013:
Very disappointed in their plans, They advertise unlimited service, but if you exceed their plan, then they cancel the plan
Posted by James on March 5th, 2013:
I have been quite happy with their service but it's costly compared to others, just fear of the unknown that has prevented me from jumping ship!
Posted by Shirley on March 4th, 2013:
I have been with Vonage for quite a few years. Hadn't realized so many other cheaper options, will take a look.