Vocalocity Company Profile - Business VoIP - Phone IP PBX

Vocalocity is the leading innovator of small business Voice over IP (VoIP) phone services. Providing the best in value, technology, and service to its customers, Vocalocity delivers the same robust telephone system, services and features enjoyed by Fortune 1000 companies at a very affordable small business price.

Vocalocity Services

Compared to traditional, expensive phone systems and on-premise VoIP solutions, Vocalocity doesn’t require its customers to use costly equipment, phone lines, complicated installation and continual maintenance. With service and support included in one affordable monthly package, VocalocityPBX, a hosted VoIP solution, uses Vocalocity’s leading-edge technology to ensure plug and play ease of implementation and use for small and medium-sized businesses. This service for the intelligent business owner:

• Reduces your monthly phone bill up to 80 percent.
• Allows for an easy, inexpensive and quick implementation – the system is up and running in 15 minutes and is simple to use.
• Eliminates major upfront expenditures on phone equipment.
• Avoids phone system obsolescence through use of the most up-to-date equipment.
• Projects a big company image.
• Scales as business grows – quickly, easily and inexpensively.
• Unifies geographically-dispersed offices and employees for increased efficiency.
• Removes the need for phone equipment and associated IT support.

Vocalocity Customers

Vocalocity works with small and medium size businesses and specializes in Micro enterprise companies with fewer than 20 employees.

Vocalocity Case Studies and Whitepapers

• ANSR Case Study

• Bluetrack Case Study

• CLP Resources Case Study

• First Tuesday In November Case Study

• Nationwide Equity Case Study

• What SMBs Should Know About Deploying a Hosted PBX Phone Solution.

• Hosted VoIP - The Business Case and What Micro Businesses Need to Know.

For a FREE VoIP quote for your business please complete the form at the bottom of this page.

Vocalocity FAQ

What is a Micro Enterprise

A Micro Enterprise is often defined as a business with less than 20 users of technology. These users constitute 89 percent of the total number of establishments in North America yet still remain hugely underserved by telecom solution providers.

What other characteristics make Vocalocity’s service offering unique?

Vocalocity employs innovative ways to reduce the cost and complexity of deploying a business phone system. For example, Vocalocity offers true flat rate pricing with unlimited calling and faxing with no hidden fees. With no upfront costs or extra hardware costs, Vocalocity offers the best price in the market.

Additionally, instead of licensing widely available, off-the-shelf voice software like other service providers, Vocalocity’s market-leading technology has been developed and innovated in-house with over $15 million invested to date. This means increased service quality and reliability, faster software fixes and service problem resolution, and a commitment that ensures your plug and play phone system from Vocalocity is fully functional and running within 15 minutes of receiving your phones.

Vocalocity is also the first phone service company to give you a personalized account manager to serve as your point of contact for training and ongoing customer satisfaction. Vocalocity's innovative account management program is designed for the needs of small and medium-sized businesses. As an outsourced phone IT resource, small business owners no longer have to worry about maintaining their own equipment on site, hiring a full-time resource or spending wait time for a tech support person to show up at their office.

How is Vocalocity's service priced?

Vocalocity offers a number of plans, the most popular is an unlimited ext for $39.99 that includes unlimited local and long distance calling as well as all of the available features (basic and advanced) with an extension. There is also a plan for the lower usage employees that costs $14.99 plus 3 cents per minute. For companies with a mobile workforce, Vocalocity offers unlimited virtual extensions that can tie peoples mobile phones into the PBX, these cost $14.99 for unlimited usage.There are also volume discounts for companies with more than 15 employees.

What types of features and functionality are available through Vocalocity's offerings?

Vocalocity offers a variety of professional, enterprise-level features including caller ID, Direct Dial numbers, call waiting, call transfer, three-way conferencing, voice mail, auto attendant services, music on hold service, conference bridge capabilities, call queuing, virtual departments and follow-me applications that allow for calls to be forwarded to multiple numbers. Vocalocity it constantly adding new features to their packages.

What are some of the benefits of a hosted VoIP solution from Vocalocity?

• Reduces your monthly phone bill up to 80 percent.

• Allows for an easy, inexpensive and quick implementation.

• Eliminates major upfront expenditures on phone equipment.

• Avoids phone system obsolescence through use of the most up-to-date equipment.

• Projects a big company image.

• Scales as business grows – quickly and inexpensively.

• Unifies geographically-dispersed offices and employees for increased efficiency.

• Removes the need for phone equipment and associated IT support.

Who are some of Vocalocity's customers?

Vocalocity’s hosted VoIP solution is well suited for any small business including real estate or mortgage lending offices and law firms, as well as a variety of other industry segments.

Is there an increasing demand for managed IP telephony solutions?

Forrester Research conducted a 2006 survey among small to medium size businesses (SMBs) and found that these companies were up to three times more interested than larger enterprises in managed IP Telephony and managed site-to-site or interoffice VoIP services. Additionally, AMI-Partners estimates that the North American SMB hosted VoIP market spending will increase from $164.9 million in 2005 to $1.56 billion by 2010.

Are micro enterprises finding value in hosted VoIP solutions?

Once micro enterprises decide to implement VoIP, they are highly satisfied with the results and are likely to recommend it to peers. According to a 2006 study conducted by Savatar, a North America-based telecom consulting firm, once these organizations have deployed VoIP, 69 percent of respondents said they would highly recommend the technology. Throughout the study, respondents clearly indicated their preference for VoIP and cited lower total cost of ownership (TCO), lower monthly recurring costs (MRC), and better system management as primary concerns driving their VoIP purchasing.

Article written by Vocalocity - a partner of WhichVoIP.com

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