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Vonage Business Solutions (formerly Vocalocity)

Vonage Business Solutions (Vocalocity) is a leading Business VoIP service provider in the USA with over 100,000 users and a winner of the WhichVoIP.com preferred provider award. In this profile section you will learn all about Vonage Business Solutions (Vocalocity), its plans, pricing, testimonials and user reviews. If you like what you see, request a free quote request on this page at any time and receive a prompt, no obligation, VoIP quote for your business phone needs.

Vocalocity was founded in 2006 and is based in Atlanta, Georgia. The company was acquired by Vonage in 2013 and now operates under the name Vonage Business Solutions. All aspects of the Vocalocity business were operated inside the United States and its technology is completely owned and operated by the Vocalocity team. This is actually a very important point - did you know that most VoIP providers actually use third party technology to run their business? If your business phone service has an issue it sure is nice to know that your provider is responsible for their own technology thus ensuring a prompt resolution to any service down-time. In addition, creating new features and plugins for customers becomes a much easier task when you own the technology in-house. As the Vocalocity service is now under the Vonage umbrella, it remains to be seen if this continues to be the case.

The Vonage Business Solutions Advantage

Traditional business phone systems require customers to use expensive PBX equipment which usually has complex installation and time consuming maintenance. Vonage Business Solutions service is based on a Hosted VoIP solution, also known as a Hosted PBX service, where all of the PBX phone equipment is stored, operated and maintained at its data centers in Georgia. All you require at your business is a decent Internet connection and IP phones and your calls are routed across the Internet by Vonage Business Solutions (Vocalocity) using state of the art technology. So what are the advantages of the Vonage Business Solutions Hosted PBX:

Pricing

Vonage Business Solutions offers numerous plans guaranteed to fit any small or medium sized business needs. The most popular plan is an unlimited extension for just $39.99 per month. This includes unlimited local and long distance calling and an enterprise level feature set. There is also a metered extension plan for the lower usage employees that costs just $14.99 per month plus 3 cents per minute. Companies with a mobile workforce, which is becoming very popular, Vonage Business Solutions offers virtual extensions that tie your mobile/cell phones into your company's Hosted service and this costs just $14.99 per month for unlimited usage. There are also volume discounts for larger companies.

Features

Vonage Business Solutions offers features you would normally find at larger enterprises. A sample of these are caller ID, Direct Dial numbers, call waiting, call transfer, three-way conferencing, voice mail, auto attendant services, music on hold service, conference bridge capabilities, call queuing, virtual departments and follow-me applications that allow for calls to be forwarded to multiple numbers. The company is constantly adding new features to their offerings including the Vonage Business Solutions desktop plugins which extend your phone service to work seamlessly with your CRM or email tool such as Outlook. The desktop plugins are being extended constantly due to the needs of customers and because they own their technology, they are always open to feedback on how they can make your business more efficient.

Below you will find the latest feature set and pricing information.

General Information

Let's start with provider overviews. Mouse over the feature for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. Unlimited
Features Validated by Provider *Tells you if the provider verified this information for WhichVoIP.com Verified by Vonage
Plan Pricing (per user) **Pricing tiers. All providers have different tiers for pricing. Also note that the prices are estimates but should be close to the providers stated pricing. $39.99 : 1-10 users
$19.99 : 11-99 users
$19.99 : 100+ users
Minutes per Line ***Number of minutes per phone line. Note you should check providers T&Cs regarding Unlimited minutes, often there is an upper limit that is considered reasonable. Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details
Overall User Review RatingUser review information for this provider. (4.3)
104 Reviews
Money Back GuaranteeProvider guarantees to return your money within a certain period of time should you wish to cancel. NO
Metered Plan Option
(Supported features will vary from below list)Metered plans are for lines that are used infrequently and are typically much lower priced than standard lines.
$14.99 + 3c /min
Contract TermsDoes the provider make you sign a contract and if so how long is it. Month to Month
Customer Service HoursCustomer service is open during these times. Mon to Fri
9am to 9pm EST
(After hours support - $250)
USA Based Customer ServiceCustomer service based in the United States of America YES
Outsourced SupportSome companies outsource all or part of their support channels. Not Outsourced

*When verified by provider, the provider has validated the feature set. Otherwise, it has been taken from their website but not verified by them.
**WhichVoIP does not guarantee the accuracy of this pricing. Please visit providers website for price confirmation.
***Look at the providers Terms and Conditions regarding Unlimited minute plans. Often there is an upper limit that is deemed to be reasonable use.
NOTE: When question mark is shown, it means we could not find this on the providers website. It is most likely NOT supported.

 

 

Recent Vonage Business Solutions Feedback at WhichVoIP.com

See below for some recent customer ratings and feedback:

Date PostedReviewer NameUser RatingRecommended

JUL 22nd, 2014Phyllis (1)No

MAY 20th, 2014Debbie (4.6)Yes

MAR 25th, 2014Jon (1.8)No

FEB 21st, 2014Christine (5)Yes

MAY 24th, 2013Narcisse (5)Yes

View ALL Vonage Business Solutions reviews submitted by users.

 

Vonage Business Solutions (Vocalocity) Testimonials

With over 100,000 users at the time of writing, there are many testimonials on Vonage Business Solutions (Vocalocity) YouTube channels. Below you will find a small sample:

Testimonial 1 Testimonial 2 Testimonial 3

 

Customer Service Information

It is easy for active customers to get support from many different support channels. Below you will find the currently available methods for contacting Vonage Business Solutions (Vocalocity) Customer Service. Please contact us if you would like to request any updates to this information.

Customer Service Feature Availability Details
Live Chat NO
24x7 Phone Support NO 1-866-901-0242
Mon to Fri 9am to 9pm EST
Talk to a real person YES Press 0 at prompt
USA based phone support YES Yes
Online form / Email Support YES Submit a ticket
Self Help Articles / Tutorials YES Articles
Self Help Videos YES Videos
Support Forums or FAQ YES FAQ
Twitter Support YES Twitter Support
Contact number for Cancelation YES 1-866-901-0242
Request a call back NO Not Available
Money back guarantee NO

 

Vonage Business Solutions (Vocalocity) Case Studies and Whitepapers

Competitors

Review our comprehensive comparison of Vonage Business Solutions (Vocalocity) vs Nextiva for a direct comparison of features and pricing.

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Author: Andy Forgrieve


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