VYLmedia Reviews by Residential VoIP Users

I signed up when they were VOIPyourlife, and originally everything was very good. But there have been numerous problems for quite some time now: not being able to connect with either no ring tone at all or a fast busy signal, or the other person not being able to hear me, static in line, voice quality so abysmal that even a half-decent conversation is not possible, and the list goes on. I have written and phoned in complaints so often, my file should be a yard thick by now. I have noticed a pattern, in that the problems seem to be prominent in approximately 2 months cycles. We are in the midst of a non-performing cycle right now. I am experiencing massive problems. Originally, an eMail would get an immediate response. No more. Phone support is also harder to reach and the techs are useless. The whole thing is just causing more problems then it is worth. I am very disappointed. This service has gone from a 5 star provider to a minus 5! Save yourself the aggravation. I am now faced with the search for a new provider and a new provider it will be. No more of this BS. I have had IT! Useless bunch providing something that in this day and age really should be no rocket science. IF it was all working as it was supposed it WOULD be very good, I like the features (when they are working, which has also been hit and miss in the past such as the find-me-follow-me not working, meaning that my cell does not ring when I leave the house even though it is set up to, the do not disturb not working causing me to get woken up in the middle of the night by overseas callers, blocked numbers getting through anyways, the voicemail suddenly disengaging even though it is always supposed to be on, etc). I have been with them for 3 years now. Over 1 year there has been nothing but problems. There are always all sort of excuses. It is not for the lack of trying on their end, but it means nothing to me if they try and it does NOT produce the desired results. And if something seems to be fixed, sure enough a couple of months later the same problem either appears again, or a new problem does. Enough is enough. I am so frustrated. I urgently need to reach someone right now - I can hear them, they cannot hear me. What good is a phone service if it cannot even provide very basic communication. No reliability. DON'T do this to yourself. And it could be so good, if these guys would only get their friggin act together. Sad! PS - their features rating would be a 5, IF everything was working as it should. The original ordering and ease of set-up were great and would deserve a 5, same goes for the once-upon-a-time customer service. But since they are not longer providing the service of the original provider, the rating is only a 1. My message to VYL: do better, you once did, so you are capable. You just don't want to. Sad!

This is by far one of the WORSE services imaginable. Customer Service is OK, tech support is INCOMPETENT! The problem is... they simply do not have their own tech department and the BLAME everything else except their own product. I had services with VoIP Your Life, now named VYLMedia... for more than three (3) years. I was one of their original customers back in December 2006. I live through tooooooooooooooooooooo many of their horrific technical call termination problems. Countless!!! Oh my God! Once a Customer Service person told me that one of the owners told them to give me bad service because they did NOT want me as a Customer anyway. Go figure. This company simply sucks all around. HORRIFIC! Anyone who thinks this company is worth having for VoIP services is either ... not requiring much at all ... or simply have extremely low expectations and standards in a product.