The below provides a quick overview of the user submitted reviews for VYLmedia.
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VYLmedia has been rebranded as 1-VoIP and is owned by VoIPYourLife LLC. The reviews on this page are applicable to both brands so if you want to submit a review of 1-VoIP, please go ahead and do so.
The company offers business and residential voip services in addition to a SIP trunking solution. The residential plans are a bit more expensive than your typical VoIP service for the home. The plans do however include features that are not commonly offered by VoIP providers. Packages come with web faxing, email and cloud storage so if these features are something you want, then this package can be a good option. Otherwise, you may want to compare costs with other solutions that offer a pure and simple phone service.
VYLmedia reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#129 : MAR 21st, 2013 : Francine
very happy with the service would recommend to friends and family, the only problem I experience is when I try to use my line as a fax also
#128 : MAR 21st, 2013 : Patrick
1-VOIPs customer service makes them standout. A human answers the call and their response to my small problems have been swift. Add this to the cost of their service, the call quality and unlimited calling to over 30 countries makes me a very happy customer. I am now paying less the half of the cost for just local calls from my old landline provider.
#127 : OCT 29th, 2012 : Jeremy
I switched from another VoIP provider to VYLmedia. Saving money was one issue but having a reliable connection for my home business and tech support that is available is what I need to grow my accounting business. VYLmedia customer service is just the answer for me. It doesn't matter whether I call at 8 am or 9pm, support is available. Granted, I do have to wait on hold longer than I like when calling but I guess I must hit "rush hour" when I call. What I like is that the person on the other end switched my features like I like and I didn't have to be transferred or get a manager's approval. I like that. It's such a better world now that I switched to VYLmedia.
#126 : MAY 17th, 2012 : Clint
Wow! Canadaian User. Use VOIP for corporate rentals. Chose VYL because they appear to have their stuff together. I prepay for a year at a time. Been with VYL for over 2 years now. Last year they actually "lost" my number, and the phone was cut off for 6 months after I had paid for my year. Never got a refund until almost a year later. It seems customer service, accounts payable, accounts receivable, and Technical service have never communicated to eachother...ever. I have had several phone conversations, and now many of them backed up by email, and I am still having problems with this company. First... they told me they have a signed document requesting them to port my number to another company, but they cannot produce or show me this document which I allegedly signed because it is against some crazy law in america. Then they told me they chad retrieved my number...all in the same conversation. Hmmm... Although very apologetic sounding, they got my number back on line finally and did not issue me a refund for the outage. I finally was told I got one, and it was backed up with an email. Nothing extra for all of the trouble and time I had spent emailing, gathering records, and phoning. I used the refund credit and paid the remaining amount for another year. Less than a month later I have since received threatening emails saying my phone is going to be cut off for a delinquent account. 11 phone coversations with 7 different people, and 14 emails. The SAVINGS ARE NOT WORTH THE HEADACHE of trying to keep your phone working continuously. I do not recommend this company, and like the other guy from Dec 6 2011 says. I highly suspect it is the owner and management. Streamline your company man and get your Accounting Systems Matrixed. Pay the extra $800.00 per year you cheapskate, or it's going to kill your business.
#125 : MAY 8th, 2012 : Ron
I have had service with VYL for over 5 years now. Their customer service has always been great! Calling within the US and Canada is always reliable. Most of my overseas calls are to Korea and it is reliable 97-99 percent of the time. There have been about 7 times over the past 5 years when a call to Korea got dropped or the it would not call the phone in Korea at all (Note I call Korea almost every other day for about a hour or two at a time). At these times customer service has been very helpful determining what the issue was (usually outside of their control) and working to get it resolved as quickly as possible. Also, found out today, talking with customer service, that I can use a Bria app for Apple or Android and make a call using VYL service from my smartphone; just like you can with Vonage. Customer service provided all the settings I needed and it was easy to set up; app has a one time charge of $7.99. All in all based on my considerable time receiving service from VYL I recommend their service to others.
#124 : FEB 9th, 2012 : Carmelita
I have used VYLmedia for over 4 years and the service is very good. They actually have people that answer the phone at customer service and they have always been able to help me.
#123 : DEC 9th, 2011 : Tim
They make it very easy to get started. I saved some money but not alot. I can say that customer service is much better than what I got from AT&T. Would recommend them if features are the main concern.
#122 : DEC 6th, 2011 : Adrian
Pros If it were NOT for the quasi Owner, this company would be exceptional. Cons The owner. He is unable to take constructive feedback regarding his staff and when his technology FAILS! Was a customer with VYL Media from December 2006 to mid 2009. Left because the owner instructed his employees to be rude to me because I was complaining about call termination issues, perpetual outages, and extremely rude personnel. Today, Tuesday, December 6th 2011, almost exactly five years since I signed up I receive an Email asking me to PLEASE come back. At first I ignored the Email. Then I got a Follow- Up Email. Decided to act on it because of the nice sales pitch on the ad in my Email. Got Sales on the phone and they were pleasant enough. Told him about the history with VYL Media and asked him if all had improved and if owner is gone? He informed me that things were somewhat better. I told him I would seriously consider his company again as long as the owner would have ZERO contact with my account. Unceremoniously, I receive a Call-Back from the owner and he lit into me. He told me unequivocally that he was not ever interested in having me as a customer and to go elsewhere with my business. All the BEST in securing the BEST VoIP service for your needs!!!
#121 : OCT 12th, 2011 : Tracy
I originally thought their pricing was a little high but with the call quality I recieved and how easy it is to get started. I love it!!!
#120 : JUL 25th, 2011 : Roberto
1-VoIP is Awesome! The quality so really good. Customer service answers my questions and at this time not had any issues. Definitely recommend 1-VoIP
#119 : MAY 27th, 2011 : Richard
I left Vonage due to service and went to VYL. It is now over 2 years, they started out fine, but then the quality here on the West Coast was spotty! Their customer service and tech support has central time hours and spotty emergency service. Last September, I was not able to dial certain numbers which I had dialed the day before. The numbers varied per day. It was a routing issue from 1-Voip [never got an answer as to why this was happening]. They did tell me to upgrade to their new system, free of charge, but I would lose any voice mails saved on my current account. I needed to find a way to save the messages [some sentimental] - they offered NO suggestions. After constant calls to tech support and a new modem/box from 1-voip, a tech suggested they could set up a 1-voip account and transport my numbers until I could find a way to save my voice mails. THIS WAS GREAT .. but only after 6 months and over 45 calls to tech support. They sent me the new software and box and the quality was astounding compared to the old system. A big plus for me. However, the new system lost some features such as wake up call, still cannot have PST time on calls. Also, the caller id did not work for the first few months. I found that I could record the voice mails and load them onto my computer via a mini recorder and software. Yeah! I told them about it and they transported my numbers to the new account and number. I was to copy the voice mails in the next week. Voila, they cancelled the old number and ALL the voice mails were erased..they cannot retrieve them or the cost was too much on their end. [technology is there folks!]. ALL customer service could do was..SORRY... I got a free month while they corrected the caller id. Funny, while not being able to call numbers for over 6 months, I got NADA or we are sorry. Just an issue they were working on. Again, a 1-VOIP problem, yet I the customer was inconvenienced. LOL!! I then got a bill with the wrong number [correct address] which was not mine. I asked for a corrected bill and was told WE CANNOT REISSUE A BILL...hmmm. and on my website, under billing I get an error message wrong account and password, yet I can access ALL other areas, voice mail, call records, etc. Hmmm! Then, 1-VOIP suspended my account for nonpayment! I called and asked for a corrected bill and explanation so that I can pay and send a letter to them and Better Business. I was to receive it within a few minutes per customer service manager. Now, an hour later and StILL no invoice nor service. Amazed at the horrible customer service and spotty tech support. Am going elsewhere for service!! BEWARE!
#118 : FEB 24th, 2011 : Daniela
I signed up when they were VOIPyourlife, and originally everything was very good. But there have been numerous problems for quite some time now: not being able to connect with either no ring tone at all or a fast busy signal, or the other person not being able to hear me, static in line, voice quality so abysmal that even a half-decent conversation is not possible, and the list goes on. I have written and phoned in complaints so often, my file should be a yard thick by now. I have noticed a pattern, in that the problems seem to be prominent in approximately 2 months cycles. We are in the midst of a non-performing cycle right now. I am experiencing massive problems. Originally, an eMail would get an immediate response. No more. Phone support is also harder to reach and the techs are useless. The whole thing is just causing more problems then it is worth. I am very disappointed. This service has gone from a 5 star provider to a minus 5! Save yourself the aggravation. I am now faced with the search for a new provider and a new provider it will be. No more of this BS. I have had IT! Useless bunch providing something that in this day and age really should be no rocket science. IF it was all working as it was supposed it WOULD be very good, I like the features (when they are working, which has also been hit and miss in the past such as the find-me-follow-me not working, meaning that my cell does not ring when I leave the house even though it is set up to, the do not disturb not working causing me to get woken up in the middle of the night by overseas callers, blocked numbers getting through anyways, the voicemail suddenly disengaging even though it is always supposed to be on, etc). I have been with them for 3 years now. Over 1 year there has been nothing but problems. There are always all sort of excuses. It is not for the lack of trying on their end, but it means nothing to me if they try and it does NOT produce the desired results. And if something seems to be fixed, sure enough a couple of months later the same problem either appears again, or a new problem does. Enough is enough. I am so frustrated. I urgently need to reach someone right now - I can hear them, they cannot hear me. What good is a phone service if it cannot even provide very basic communication. No reliability. DON'T do this to yourself. And it could be so good, if these guys would only get their friggin act together. Sad! PS - their features rating would be a 5, IF everything was working as it should. The original ordering and ease of set-up were great and would deserve a 5, same goes for the once-upon-a-time customer service. But since they are not longer providing the service of the original provider, the rating is only a 1. My message to VYL: do better, you once did, so you are capable. You just don't want to. Sad!
#117 : DEC 31st, 2010 : Tim
Many calls either do not connect at all or sound terrible. Frequent disconnects. Tech support couldn't be bothered to look into it.
#116 : DEC 16th, 2010 : John
Don't bother. I had good luck for a long time and then everything changed. Tech support literally ignored all requests for assistance until I gave up and canceled. To top it off they won't issue a RS to return their own hardware.
#115 : SEP 16th, 2010 : Jim
VOIP Your Life worked fine until I got a new DLink router. Now I can not answer calls. I spent hours on several calls to tech support, then they finally told me there is a known problem with their phone adapter and the DLink router. I still have a Teleblend VOIP account that I use through this router. I can make calls with the VYLmedia phone, but I can't answer any calls. I am going to try another company.
#114 : SEP 14th, 2010 : Tina
For the past few months, there are numbers that I cannot call with my VYLMedia phone. After multiple service tickets and run around, they've told me "Unfortunately, we are at best route for New Hampshire, the vendor that routes these calls are out of business. At this point we are still working to find new vendors to complete these calls to but we do not have an ETA." Thus, I need a new phone provider.
#113 : AUG 25th, 2010 : Karen
Ever since we started this service...it has been sporatic. There is one person that we have had contact with in customer service/tech support that has been very helpful. Everyone else is truely questionable. The last time I called they told me that are account was cancelled. It was NOT. They do updates on their system (which brings down our system) and they don't give us any advance warning. Over all, we have been very unhappy with our experince with this company.
#112 : APR 28th, 2010 : Patrick
Been a Vonage customer for more than 5 years. Now needed to call outside North America on a regular basis. Vonage did not have an unlimited plan so I choose VYLmedia after some serious looking. Been with them more than 2 years, very happy with their service. Their customer service is quick, polite and effective.
#111 : APR 20th, 2010 : Roger
Real people here in the US and they always have a real person to talk to WITHIN 2 RINGS!!! Excellent customer service!!!!
#110 : APR 15th, 2010 : Robb
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