Finally this blood suckers gone but PAIN IS NOT YET finished. I'm hooked with paying all upfront but forget the money now this crooks are not releasing my phone number and probably other customers too. Last six months trying to transfer my number because no incoming calls at all with few out going calls. Unfortunately second company still trying to port my line. C R O O K S is a light call for this legs first upside down born people. PLEASE S T A Y A W A Y. I got new line from *inTalk* and exceptional service so far. Few minutes waiting time if do you have a issue. 30 day trial period come and gone. So far 3 months and still good. God bless and keep your finger cross. Stay away from any company starts with "V, just in case". Sincerely.

VONICS is out of business. At least SunRocket had the decency to inform its customers, but these crooks just closed shop. I can't believe there isn't more coverage or buzz about this mess. VOIP is great technology and potentially much cheaper than POTS service, but if all these companies keep failing then the whole industry will fail. I'm signed up with Joiphone now - the quality is excellent but not yet convinced about customer service - we'll see if they are able to port my number over from vonics. OY, I'm really sick of this.

Bunch of "HARAMI'S"

NO customer service available.

I joined Vonics when Sunrocket went under in the summer of 2007, based in part of glowing user reviews on sites like this. Unfortunately, I found out too late that most of those reports were written by Vonics employees! Customer service was very responsive when I wanted to start an account and activate my service, but once I was using their service they were impossible to contact. When it worked, my connection was clear with no echo. The problem is, it didn't work reliably very often. Although outgoing calls usually worked well, incoming calls were typically lost. Their website services do not function reliably. Voice mail was erratic, with no "message waiting" indicator most of the time. My voice mail greeting was lost long ago, and I could not record a new one. I tried to forward all my calls to my new number, but their call forwarding system drops the call or you get a "we cannot complete your call as dialed" message. The service was frequently "out" in last few months I was trying to use it, and only once did I receive any notification from Vonics about a problem--and that was an email message days after the outage began. After almost a year of frustration I decided to go with another company, but was unable to contact Vonics about how to cancel my account. Five emails and three on-line "Contact Us" forms went unanswered. I got through via telephone once and was told that I can only cancel "in writing" such as via email. I said I tried several times and the operator told me to forward a copy to his own company email address, which I did, still with no response at all. I'm waiting to see if they try charging my credit card for another year without my authorization. VOIP is a great idea and can save you a lot of money on telephone service, unfortunately, there are many poorly run providers out there who will take your money without delivering decent service or support. Vonics is among the top of that list!