Reviewers Comments:

I purchased these lines for my home office. In the last 3 months there service has been down every other week. They never answer their phones. They don't respond to e-mails or messages you leave. My call forwarding is not working. If you do talk to their "cust service reps" (in India) they are rude and if they can't or don't want to help you, they will hang up on you DO NOT GET THIS SERVICE.... It's not worth the headache, there's plenty of other VOIP services to choose from. This is the worst business decision I have made and it has cost me thousands in lost jobs and sales. Nick

Reviewers Comments:

As all others have said...stay away...stay far away. I actually filed a complaint with the San Francisco BBB, and they just contacted me to tell me: --- We regret to inform you the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business. --- I've switched to a new provider already, but the reports that Vonics may be gone now seem to have a basis in reality. There are people reporting they got a note saying that the ISP that supplies Vonics canceled their service which is why they are currently down (web site is down too). But, my BBB complaint seems to indicate something a little more severe.

Reviewers Comments:

No customer service. Service is constantly not working. If you give them your credit card # cancel it as they will add charges. These people should not be allowed in business. Remarkable that they are still around. Avoid !!!

Reviewers Comments:

Hands down, the worst VOIP provider, ever. Every bad or negative comment you've read here on this site is true. And I'm astounded that they even get 3 (OK) ratings from anyone. HORRIBLE customer service Sound quality bad Features bad, when one considers the price (Voicemail hasn't work properly for the past two months), and my International prepay phone order NEVER worked. Ordering took over 3 weeks, and the previous VOIP phone number didn't port for 5 weeks. AVOID these scoundrels!!

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Reviewers Comments:

This is my third Service VOIP service and it is the worst. I will advise people to stay away from this.

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This company is a complete SCAM. I am in the process of reporting them to the FBI and or FTC for bordering illegal business practices. I am unable to get a hold of anyone to cancel my service (after many, many attempts). The service will not work with another router very well and even if you do get it to work, it won't for long and the sound quality is terrible. Please listen to the negative reviews on this one!

Reviewers Comments:

Terrible customer service, no call-backs, no answering. The service stops working from time to time. And this can go on for 24 hours or more.

Reviewers Comments:

When the service works it's fine. But when you have problems their customer service is virtually non-existent. My service has been out for over a week and I can't get anyone at Vonics to help me. It's a shame because I like their service/features otherwise.

Reviewers Comments:

Numerous dropped calls...calls abruptly cutting off in mid-conversation...VONICS box causes internet disconnects couple of times a day.....customer service is useless on telephone...their email customer service provides useless solutions.....they really rip you off when you try to leave, charging three or four different previously undisclosed fees adding to over $100

Reviewers Comments:

I am on my 6th month with Vonics. I've had random service disruptions every month. As a matter of fact, I am on my 2nd day with no dial tone. E-mailed them 5 times and called 3 times to no avail. If it's not because I already paid for a year subscription, I would have switched in a heart beat. I am even thinking of switching now and forfeit the rest of the 6 months and that is how bad and unreliable their phone/customer service is. Do not make the same mistake as I did prepaying them a year in advance!

Reviewers Comments:

AVOID VONICS!!! This is a high level SCAM! Signed up for full year after SUNROCKET went under. Vonics confirmed that my 2 existing numbers could/would be ported/transferred, and I submitted my Letter of Authorization for them to do so. Thru NO effective Customer Service I was unable to confirm the receipt of my LOA, and they did not notify me. I attempted to cancel the service after 3 weeks, and the rep that I FINALLY reached said that they would send me an email with info on cancellation the next day. EMAIL NEVER CAME. Finally, got an address to return the equipment, but they had effectively stalled so that I did not qualify for their 30-day Money-back guarantee. Expected a REFUND for the unused months that had been pre-paid, but no refund came. Unable to contact Vonics thru Customer Service, and their tactics of avoidance, I disputed the subscription charge with my credit card company. Vonics response to this was to present the card company with a list of cancellation charges and charge my card ADDITIONALLY for these fees rather than deduct from my full year's pre- paid amount. They carefully list the various charges and fees, but ignore the credit of the original $200+ pre-paid amount. In the on-going dispute thru the credit card company Vonics has made TWO MORE charges against my account, and so far have collected $622 for the 6 weeks of VoIP service that I had with them. I have filed a complaint with the Federal Trade Commission for this fraudulent practice.

Reviewers Comments:

Well, I was fooled by those false reviews as well, have not received my h/w.

Reviewers Comments:

Here are some names that Vonics users might recognize: Tarun, Lori, and Auri. They are the people who answer all the technical support emails with their run around answers like ' Do you need help?', 'My engineers will look into it', or ' We are upgrading the system and normal service will return soon.' Or how about the annoying woman's voice telling you that ' We are experiencing an unusually high volume of calls, but the next available agent will be with you soon.' Finally you are told to leave a message - which never gets answered. This company might have a post office box in San Francisco, but it is obviously an internet business based in India, Pakistan, or the Philippines. IF you ever talk to a real person ( not just a recording) , Vonics employees always speak with heavily accented English. The Customer Service and Technical Support is soooo bad that this could only be an internet scam. NO BUSINESS could ever operate this poorly unless by design. I had their most expensive plan, and paid upfront for a year - so I really got screwed by them. After months and months of fighting with them over poor service ( my phone wouldn't ring when called, I constantly got the ' The destination you called is unreachable' disconnect whenever I called overseas, my calls cut off after 5 minutes, my service would die for days, I could not fax anyone, etc.) , I cancelled payment to them .Amazingly, they noticed almost immediately and cancelled my service proving that they know what is going on, and are just raking in the money and ignoring the complaints. The ONLY way to deal with this company is to CANCEL them and any payment you made to them. Oh, and these glowing reviews that you read about Vonics HAVE to be planted reviews by Vonics owners/employees. These Vonics people know how the VoIP business operates: most customers choose a VoIP company based upon positive reviews that they read, the cheap rates available for paying a year in advance, and they don't have to offer any customer or technical support once they have your money. It's almost a license to steal, isn't it? They know that even in Pakistan.. STAY AWAY FROM THIS COMPANY. IT IS A SCAM.

Reviewers Comments:

As others have said - STAY AWAY from Vonics Digital. I ordered their service and asked for a new number. I did not transfer my old number. They gave me a number in a town 30 miles away - meaning all my friends would have to dial long distance to call me. I asked Vonics for a local number. They said, "No problem. You'll have it in 3 days." A month later, several phone calls, and many emails and I still didn't have it. I asked to cancel the service. They said OK. 4 MONTHS later I still haven't received my refund. Customer service is NON-EXISTENT. You'll never speak to anyone. I finally called sales (where you can speak to a real person) and I she said she'd forward the request for my refund to accounting. STAY AWAY from Voncis Digital!!!