Reviewers Comments:

Vonage lies. They say they have good sound quality, but there are echo's and distortions on the line. The transmission is often choppy. You call them, wait 30-60 minutes and talk to someone in India that does not understand English, will not agree that Vonage is wrong and cannot fix the problem. Vonage lies. The say they can port you number but it takes 30 or more days to do so. Vonage lies. Once they get your number ported, the 30 days "free" is up and you had to pay for your old provider until the number finally got ported. If you cancel with your old provider, they tell Vonage the account is closed and you cannot port the number. So you have to pay a fee to get your old account back so they can port the number to Vonage. Vonage LIES. The say they can port your fax number, but they will not do that until your voice number is ported, taking over 60 days. VONAGE lies. They say they can support faxes but may people try to fax you and get a communication error, no matter how new the fax and the proper settings on the fax. VONAGE LIES. If you try to cancel your account after 30 days, they charge you $39.95 for the voice line and the fax line. Then the take forever to release your number for porting to another provider. Then they keep charging you and the only way you can get them to stop is to cancel your credit card. DO YOU LIE LIARS? Then use vonage.

Reviewers Comments:

They're bad. Their customer service is bad. Their features are ok. Their web site is slow and doesn't work well. Sound quality varies, and I've had numerous problems with it, and with dropped calls. Customer service is in India which would be fine if the techs were well trained and spoke English well, but they are very poorly trained and are very difficult to understand. They keep adding little fees so the price they quoted isn't what you get charged. Again, customer service is bad. It seems like they're more interested in adding new customers than doing a good job providing a product.

Reviewers Comments:

Very happy with service. My number came over in 3 days. Only issue is alarm system will not work with Vonage which does not make sense to me. It will work with Comcast. Why wouldn't it work with Vonage? No one can give me an answer. If it worked I would be ecstatic with everything.

Reviewers Comments:

Getting ready to cancel my service which I've had a grand total of 5 hours. I opened the box with my phone and was disappointed to see that the "Free phone adapter" wasn't in the box. I figured it was an over site or it was on back order or something, so I called to find out about it. The non-native English speaker I spoke too said, no, you don't get the free adapter if you get a different phone. Huh? After about 10 minutes, I finally asked for a supervisor. She basically said the same thing. I pointed them to the web site where it says "Free phone adapter if you sign up directly from Vonage". She reiterated that that only meant that you get it free if you don't get any other equipment. Then I asked about the fax line that I ordered with the service, and she said that because my equipment didn't support a second line, they didn't set it up. I said "but your web site says 'Free phone adapter if you sign up directly from Vonage' which can handle two lines, and we went around and around with that. So, I'm boxing up the phone (which worked fine out of the box, even plugged into my switch instead of directly into the router). Tomorrow, when I get home from work, I'm going to call and cancel the service (and based on what I've seen on other boards, I'm recording the call; I don't want them to be able to claim something different later on). This is borderline fraud.

Reviewers Comments:

My service rarely works; more often than not, the person on the other end cannot hear me due to choppy audio. I usually answer the phone by saying, "Hello, can you hear me?" More often than not, the answer is, "No." I am forced to reboot my device before EVERY call, and it's still not guaranteed to work following the refreshing. When it does, the amount of time it will work before the caller's no longer able to hear me is unpredictable. Some time's I'm able to use the phone for a thirty minute call or so, but sometimes (more often) after 2 minutes, I'm inaudible again. I've spent countless hours online with Vonage's technical support department, and they can't determine the problem. We've exhausted their troubleshooting and only ended up giving me credit on my account for the non-working service. The service is such a hassle that even though the credits received give me a few months of not paying for the service... I'm still not sure if it's worth it.

Reviewers Comments:

I've been using Vonage for three years. First in California and now with a US phone number in Europe. I think it is outstanding. When we initially set up the service, I had a bit of trouble getting it going on my own. I called their customer service and had a great experience. The guy spent ten minutes walking me through configuring the router and then I was up. We have moved three times since then and I have had no trouble plugging in the router and being up and running with the same US number within minutes (even now in France). Once in a great while it will drop a call, however, this is pretty infrequent. I have read some complaints regarding their customer service and understand their subscriber base has swelled enormously in three years so perhaps this has contributed to that problem. Last I read they were trying to address this. So far, I have not needed to deal with customer service since the initial setup three years ago. I do believe that the quality of your service is dependant on the quality of your broadband internet connection. If you are being cheap and trying to use Vonage with a low quality DSL connection rather than a wide bandwidth quality cable broadband connection I suspect you may encounter more problems. I would like to see them offer the Do Not Disturb option that some other VOIP providers offered. A wrong number in the middle of the night when you are living overseas nine time zones away gets old!

Reviewers Comments:

Vonage is the worst company I have dealt with in 5 years. They Lie. They have no usable Customer Service. They Lie. Their tech support is poor, with monthly outages, poor voice quality, non functioning voice mail and echoes on the line. They will tell you its your ISP provider. They lie. They took over 6 months to port a fax line and some people still cannot fax me. They will tell you its you fax machine. They lie. The told me they would not sell my name to other firms. They lie. They will charge you $39.95 to get out of their service. With all the time I have spent trying to correct problems they cause, its a lie. It cost me hundreds of dollars in lost time trying to get Vonage to work. Do not use Vonage. They lie.

Reviewers Comments:

I've had Vonage for 3 years. When I started I knew I was on the bleeding edge, but they had customer service people who could help and things improved over time. Now they are a big company, constantly screw up, and hire idiots to read a script and call that customer service. I recently had a situation that lasted 4 months where my voice kept on getting chopped up to the point that people could not understand a thing. I spent more than 50 hours on the phone with Vonage running interminable routing tests, replaced equipment 3 times, going back and forth between Vonage and my ISP, going to advanced tech support, all for naught. Problem finally got fixed when Vonage uploaded a patch to my router that broke incoming email. Then, even though someone there did realize there was bug, none of the dunces on customer support read the failure notice so they replaced the router again, which got broken again when they uploaded the patch. After a letter to the president I got a 4 month credit, but different problems just started, and they want me to start running tests for them again. Instead, I'm going to use up the credit and then find another provider. Lots of other providers out there that may not be a lot better, but at least they don't try to make standard protocols proprietary, lock you in, and overcharge like Vonage.

Reviewers Comments:

I've had Vonage service for about a year and it's been flawless. I read the reviews and, to be honest, feel they may be a bit off the mark with regard to the service itself, not customer service. I think a majority of the bad reviews for poor quality, dropped calls, etc. are due to poor internet connections, misplaced wireless routers and the like. Any VoIP service is only going to be as good as the internet connection it is hooked to. I recommend Vonage but only if you're willing to do the research to make it work for you. Purchase a network optimizer from Linksys -- it prioritizes your internet traffic to give the VoIP packets priority over other computer applications accessing the internet.

Reviewers Comments:

I had Vonage for 1 year and loved their service. I might have had to reset the converter 2 or 3 times in the year plus I had them. I moved and decided to try Packet 8. The voice quality was fine but is seamed like I have to reset the phone system every other week. I had to keep them for a year due to the contract. I wanted to keep my number and if I put in for a number transfer it would have exceeded the trial period. So I dealt with having to reset the phones quite often. The Packet 8 web interface it terrible. Vonage has a much more user friendly webpage. I decided I was not going to go back to Vonage yet. I changed over to a company called VoiceEclipse. There was not a year contract with them. When I set up the converter box they sent me The cordless phones did not ring. Only my 1 corded phone rang in the house. When I would place a call or receive a call the voice was very choppy on both side of the call. I called technical support and they said the needed to boost the signal and proceeded to do so. The phone now rang a little better but the voice was just a choppy. I also now would hear in the background while on the phone a few small beeps every 30 seconds or so. It was not the call waiting. With this I decided to try another company. I am currently using VoicePulse and have been doing so for the last month and a half with no problems. Sound quality is excellent, caller ID displays the name & phone number of the caller along with all of the usual features. If I do not reply to this post then you know I am still a happy customer. I would go with either Vonage or VoicePulse. Both services are excellent!

Reviewers Comments:

I purchased the Vonage router from BestBuy, so the net time from order to install for me was less than a day. That said, I have been very pleased with the phone service. Calls are clear and I have hardly every had problems with calls dropping etc. I do see some glitches immediately after heavy download / upload activity on my internet connection (the call quality gets poor during a heavy download / upload, but that is to be expected), but this problem is easily resolved by rebooting my cable-modem, my wireless router and the Vonage router. I believe Vonage would be an exceptional service if they had better international calling options. E.g. SunRocket lets you call other countries at heavily discounted rates if you go for their annual plans - Vonage has nothing of this sort.

Reviewers Comments:

Vonage was my first VOIP provider, I am on my 3rd provider now. I had Vonage for over a year with almost no problems. Good quality, everything worked fine. One day, the service went out. I called tech support and they swapped my service to the second line on the router. This solved the problem for six months or so. When it did it again, I called and they had me do all sorts of things and did not want to accept that the router was bad. When they did agree that it was bad, they told me that I had owned it too long and I would have to buy another one. I decided to switch to Sunrocket (Very big mistake). When I called to cancel my service, (When you cancel, you get to talk to someone that speaks clear English in NJ). She offered a new router and a tech to come out and set it up if I would keep the service. Since I had already signed up with Sunrocket, I declined her offer. She just would not let me off the phone, she did not want to take no for an answer. Before I switched from Sunrocket to VOIPYourLife, I emailed Vonage to ask them if they would wave the install charge if I came back, and I got a form email letter back directing me to the web site. Since I could see that their customer service had not changed I did not go back to them. All and all, Vonage worked well for me until my router died. Their poor customer service cost them a customer. They offer a good product that, for the most part works, they just need to get and pay for good tech support / Customer service. Scott.

Reviewers Comments:

I saw the advert on TV and thought I would try it. I read a bunch of reviews on this site and thought they were reasonable. I have been very impressed with the service. Saving me money and giving me a whole lot more features than I had with my land line - can't lose.

Reviewers Comments:

I purchased Vonage at Office Max. Got home, filled out the refund slip, then tried sitting up the system, it would tell me "system error". I called Vonage service line to be called an idiot. Once the service was up, it would work occasionally. I received my credit on line 41/2 months later, just to have them remove it and charge me twice for it. When I called I was once again called an idiot, they promptly hung up and disconnected me that day. I called back from my cell phone, only to be told I would have to pay the credit to get my phone back up..... IT WILL BE A COLD DAY IN HELL BEFORE I PAY THEM TO GET MY CREDIT....That is called DOUBLE DIPPING, it's illegal in this country. So my advice is beware of a service that does not want to receive cold hard cash, or check from you.