Reviewers Comments:

We got Vonage after our neighbors got it. It's been as good as my landline and has a bunch more features for a fraction of the cost. I gave everything 5 stars as the service was as good as I expected. Saving some cash and getting more features - why would you not try it?

Reviewers Comments:

My customer service experience September, 30, 2006 I would like to take a minute to thank a customer care representative, Bill, employee number 23023 for his recent efforts with our fax problems and comment on our Vonage phone service. My wife and I engaged in channel surfing Labor day during the US open tennis matches and stumbled on the Vonage commercial. After experiencing numerous phone service black outs over the years, almost nonexistent technical support and continual attempts by the phone company to get a service technician into our home, at $85.00 an hour (for problems always outside of our home), we were happy for an alternative. Believing that voice over IP was maturing, we were ready to take a chance. We called the Vonage sales representative and asked specifically about keeping our current phone number, caller Id and other features, as well as the ability to send and receive faxes. Faxing was important for sending resumes to potential jobs, college forms back and forth, car and home insurance matters, accounting issues and even our home refinance negotiations. The answer from the Vonage sales representative was a resounding yes. We were sold and came aboard. We received our new equipment in only a few days. The installation was straight forward, surprisingly simple. A few days later we had a dial tone and began to experiment with the phone. The voice quality was surprisingly good. You could not tell the difference between our old landline and talking over the internet. Managing calls and voicemail over the internet was an added bonus. Things were going great and the thought of savings made us really happy. We became comfortable with the service and life went on as normal. We began interacting with businesses to pursue our home refinance plans. This began our frustrations. We had always sent and received faxes using our multifunctional HP printer/scanner, coupled with our computer’s internal voice/fax modem. This combination has worked flawlessly for years. The inability to fax and review rate quotes, estimates and the like, resulted in the need to talk to a number of Vonage support representatives. The representatives had conflicting views of the fax features. Some representatives said faxing was not available, others said faxing was only supported through fax machines and others said faxing could be done and actually tried to help with computer settings but to no avail. One representative even offered to sign us up to try an additional line feature (2 months free then $9.99 a month), which could be configured as a fax line and almost guaranteed to work. None of these things worked and had us considering switching to AT&T’s internet phone service or back to our local phone company. AT&T said faxing actually worked with their service but the cost was a little more expensive than Vonage. Rejoining the local phone service was filled with too many recent service outages and excessive pricing. Determined to have Vonage honor its offer of faxing, we tried technical support one more night. After explaining the problem and promise again, the young lady explained that the company did not support faxing from your computer. I asked to speak to her supervisor. Enter Bill, employee number 23023. Bill was the only employee to get the fax service to work. He was even able to send us a test fax. To that we would like to thank him. However, we continue to have problems with faxing. It only occasionally works. When some people send us faxes from their fax machines, we get a poor line quality error and the fax terminates. Sending and receiving faxes is too unreliable through Vonage. We have decided to take the savings from the local phone service and look at internet fax services.

Reviewers Comments:

I've had the service for almost 2 years so I can't remember how easy it was to order and set up but I don't remember having any problems with it. I had contacted customer services when I first got the service to port my number over and it was painless - they just did what they said they would do. There are a couple of providers out there that are a little cheaper but I have been very happy with their service and they are the biggest provider by far out there so I am sticking with them. I say try them.

Reviewers Comments:

I use the basic 500 plan, but ends up pay more than the premium plan. There is no reminder if more than 500 minutes, and there are some hidden cost that I paid about $20/mo on average. Will definitely switch to others after one year to avoid canceling fee (this is another "feature" they have).

Reviewers Comments:

I had Vonage for 1 month worked ok, then the router that they sent me was bad. After being on hold with there customer service for 1 hour and speaking with someone for India who really couldn't speak English and know anything., I was sent to a supervisor after 1/2 hour finally received a new router. Worked great for about 3 week, then the router went again. After the last go around with the worst customer service people I decide to go back to my old service. Well make sure that you call them to disconnect because they continue to charge whether you use service or not. Then when you disconnect they charge you another $39.95. Never heard of anything like that. Don't waste your time and money DEFINITELY not worth the savings. The hardware never works.

Reviewers Comments:

I had very bad experience with Vonage service and Customer Service also. I can only ask, why should you have to adjust your call sound quality to accommodate for bandwidth usage? That is an unacceptable sacrifice to me... Vonage uses public IP, so any internet traffic at all can affect voice quality. If you try to cancel between 30 and 90 days, then they make you pay for the hardware (no return option here). After 90 days, you get to keep the hardware, but they still charge you the $39.99 cancellation I was not satisfied with the way they transfer the phone number. to transfer the phone number they took more than 45 days and when I called back to cancel they guaranteed me and gave the 60 day cancellation period and after I got the number, then I was not satisfied with the voice which breaks up all the time and so called AT&T to get the number back from Vonage before the Cancellation period. Vonage waited till my cancellation period expires and then they gave the number to AT&T. Now When I call vonage they say that I passed the cancellation period, so have to pay 39.99 and will not return the 49.99 which I paid for the equipment. They are ripping off the customer. Please dont go with Vonage service. If you have comcast then go with comcast VOIP or AT&T.

Reviewers Comments:

I cannot believe how easy this service is to use...my only fear is losing power and not having phone service...

Reviewers Comments:

I had AT&T as this is who I had a cell phone with, that was a bad move. It was kind of expensive. A friend at work used Vonage so I thought I'd switch. The call sound was great and the price was great too. I've never lost service and it has all the features of AT&T and probably more. Great value for money and I recommend it to all my friends.

Reviewers Comments:

Vonage provided me with the worst customer service I have ever received from any company in my life. They have very high setup and cancellation fees and were unable to transfer my existing number after multiple attempts and phone calls to customer service. After requesting cancellation of my service Vonage refused to cancel and continued billing my credit card. In the end it cost me over $80 to cancel my service. STAY FAR FAR AWAY FROM VONAGE!!!

Reviewers Comments:

I switched to VoIP on the recommendations of friends who have already switched. They mostly used Vonage so I tried them - I must admit its been excellent. I'm glad my friends did recommend them as having read some of the reviews here I would never have tried them, it's saving me a bundle. I highly recommend Vonage, no outages and the sound quality has been great. Josh

Reviewers Comments:

I started using Vonage about 2 years ago and have been very satisfied. I know there are cheaper plans out there but for the sake of a few bucks it's not worth my while trying them as I am very satisfied with Vonage. I've used customer services once in that time and had no trouble with them - seems like this is the big complaint these days. Vonage is by far the biggest when it comes to VoIP companies so I'm not surprised they have a few issues with customer service. When the rest of the providers catch up to the size of Vonage I'm sure they will have their issues to, hopefully by then Vonage will have sorted itself out. I've never had a dropped call and to my knowledge I've not missed any incoming calls due to the network being down, to be honest I don't think I've ever lost service. Vonage has been great for me and a bunch of my friends use it.

Reviewers Comments:

Thought I would save money and signed up. Technical problems failed to allow incoming calls for 9 days after the 15 day porting. Was told 48-72 hrs to fix...way too long to be without operational phone. Canceled and was told had to pay disconnect and device fee being two days out of 30 price guarantee. Customer service and account management reps are horrible to work with. Not until I spoke with management staff at corporate office did I get any satisfaction. Vonage needs to revisit policies and how they treat customers. Vonage has great potential and services may some day be very useful.

Reviewers Comments:

I've used this service for almost 18 months and have had no trouble, I have contacted customer services and they were great, it was actually an English speaking person. This was about 15 months ago though I have not called them since then. I love the service and save a bundle on calls. I would highly recommend.

Reviewers Comments:

They were never able to port my phone number, ever. Never returned emails. "On-line" customer service is a canned program - no help. One tip, look on Corporate Web Page and send an email to them, I did get a response from a helpful person who reports to the CEO, but by that point I had begged Verizon to give my phone number back.

Reviewers Comments: