Reviewers Comments:

Reviewers Comments:

After difficult installation the service was poor, when we returned the device and cancelled our account they continued to bill us. Speaking to service they acknowledged the device had been returned and attempted to cancel service but they did not. Would only credit one month of the 2 months bills plus charged $39 for disconnect! DON'T GET INVOLVED WITH VONAGE!

Reviewers Comments:

I have had Vonage for about a year now. I am amazed when I read the reviews on how negative some people are. It really makes me question all reviews I read for other products. First, let me state that I would recommend Vonage. The only issue that I had was that my Tivo box would not connect for updates. I don't know if that was a Vonage problem or a Tivo box design issue. I called tech support and received excellent service. I don’t need to call tech support often and I find it strange when others state they have to call all the time. During initial setup is one thing but other than that if you’re having service problems I would think that your internet connection is the issue. How many times do you call the gas company after hook up? That’s how reliable my service is. If my service is down so is my internet but that’s an internet provider issue not Vonage. I have not seen an increase in my bill like another unsatisfied customer stated. My monthly bill is paid via a credit card. The only concern I have with Vonage is an article I read that stated that they are in financial trouble. If this is true then maybe they should cut back on some of that advertising budget. Using Vonage has cut my monthly telephone bill down 70%. I have no complaints.

Reviewers Comments:

Ordered Vonage service via internet. Chose the UPS ground option and it arrived in 6 days. Hooked up the Lynksys router (Gizmo to you other folks) and it was fully operational with a temporary phone number within 5 minutes. Took about 10 days to port my number over from Verizon. I received several emails during this period of time regarding the service and expected date my number was to be ported over. Took about 7 weeks to receive the $100.00 rebate for signing up and about the same for the $69.99 rebate which gave me my router for free. I have my 7 home hardwire phones and my fax machine hooked up and they all work flawlessly and the system has NEVER failed me yet. I forward my line to both my cell phone and another line at work and that seems to work as expected. Voicemail... No problem there either.. Recently, spent 2 weeks in Mexico and checked my voicemail by computer and found it to be really convenient. My daughter lives in Mexico and has Vonage Service with an Oregon prefix. She has had it about 1 1/2 years and only experiences a problem when her Mexican DSL line goes down. Saves her about $400.00 a month as calls from Mexico to the US are extremely expensive via normal landline. Sounds like I have been lucky as I have never had to call customer service for any reason... I pray I don't have to from what has been said! My only complaint is a little static on the line particularly when one of the computers on my network is accessing the internet... I can live with it for the money I am saving over Verizon Land line service I used to have... After writing this it sounds like I work for Vonage... I don't!! I only wrote after reading all of the negative posts.. Maybe I'm just a lucky one but I would recommend their service to anyone considering VOIP service. My other option would have been Comcast VOIP at almost 40 bucks a month...

Reviewers Comments:

Reviewers Comments:

I was listening to Clark Howard and he stated Vonage was going down the tubes. I had absolutely no problems with converting from Qwest over a year ago. The only waiting I had was porting over my phone number - and I could check Vonage's web site for updates. My connectivity is superb (maybe because of my cable company?) Voice Mail and other features work flawlessly. Billing essentially okay through my credit card. I have never had to call Customer Service as I haven't had any problems. But I would gather that Vonage is like everyone else, NO Customer Service, as Clark Howard calls it, is rampant among all conglomerates. I would assume Vonage is no different. Try calling Microsoft - they have also switched their tech support to India. I've heard nightmares from friends/acquaintances. I would recommend Vonage or VOIP to anybody - just ask your friends or biz partners first before you switch. I am never going LL again as I like the features and benefits of VOIP. And I'm assuming that companies can get worse - maybe this is true with Vonage but since I don't call or have any issues with Vonage or Tech Support, I'm probably in the dark.

Reviewers Comments:

I had Vonage service for about six month. In the beginning everything was just fine but over the last few months they raised their price twice (new taxes). On top of that they charged me $40.00 cancellation fee for canceling the account.

Reviewers Comments:

The most horrible provider around. 75%-80% of the time the service is down. My calls have been routed to numbers other than what I have dialed, I get messages that the number is disconnected when I know the number is working, constantly get busy signal when people call my house, the call waiting feature (flash button) routinely disconnects the first person when you flash over to the new call. They provide the most unreliable service. I am truly amazed that they are still in business. They should spend their advertising dollar on fixing the business rather than suckering new people everyday. IF YOU NEED A NIGHTMARE SIGNUP FOR VONAGE.

Reviewers Comments:

This is the 1st and last experience with VONAGE. The voice and audio quality of the VONAGE service is horrific to be perfectly honest. I tried to correct/modify quality several times through their internet site and customer service agents and it came through actually worse. I then called to cancel more than 4X and I am currently on hold for over 40 minutes again as I write this. This is a serious trap and be very, very careful about this purchase. You may be in a never ending money trap, like myself.

Reviewers Comments:

I have known complaints about Vonage's customer service and I agree with it. I have experienced that in the beginning too, but that was when I was activating 911 on it. After that I have not required to call them even once (in about 5 months now). Service is excellent, no dropped calls, excellent voice quality (for local as well as international calls). I HIGHLY RECOMMEND VONAGE TO EVERYONE!

Reviewers Comments:

I had originally signed up with Vonage and after repeated calls to them, they waited until after the 30 days waiting period to cancel my service. Then they told me they couldn't transfer my phone number over. I called them, spoke to an account manager who told me that there was no problem since the fault was theirs. He told me he was cancelling my account. Now I am being billed and told my account is active. I held on the phone for over half an hour and was told that the account manager who originally told me my account was cancelled when I sent back the equipment is no longer there and it was too bad. I would have to pay $150.00 cancellation fee. To say I am upset by the Vonage treated me is a mild understatement. I wouldn't use them for any reason and I wouldn't recommend them to anyone. If anyone else out there had has similar experiences let me know.

Reviewers Comments:

What a waste of money. When you call tech support about your phone not working you get an out sourced person who doesn't speak English well. They did understand me most of the time. They couldn't resolve my problems. I tried to work with them. I don't use my home phone very much so I wasn't reminded of the problems I was having too often. But when I would get a call and the person on the other end couldn't hear a word I was saying I would call tech support to try and get it fixed. They would make some changes and say ok give this a few days and see how it does. Well it would probably be 3-4 days until I would get another call on my home phone and it may or may not work. Well I didn't give them too much time to resolve the issue. Should have canceled my service months ago. They were COMPLETELY RUDE when I tried to cancel my service. The girl who I talked to actually laughed at me!!! When I asked if I could speak to her supervisor she said they were all supervisors and there was no one above her available. Well they may have gotten a $40 disconnect fee from me (for a service that never really worked) but that will be the last dollar they get I hope they enjoy it. wooo hooo hoo hoo hoo.

Reviewers Comments:

I've had Vonage for about 2 years, before they started advertising their service! At the beginning, when the company was new and didn't have a lot of customers, the service was great and I would've highly recommended. Lately, as the company and number of customers grow, the quality and service get worse every day! The customer service and tech support departments are both HORRIBLE, you don't get any response from them, and when you call, you sit on hold for eternity (or so it seems!!) The main problems have been voicemail not working or messages delayed by a day or more and now I can't make any outgoing calls, haven't been able to for about 2 weeks (thankfully I'm not a real chatty person). Tech support has not resolved the problem and they never get back with me to follow up! I have since changed providers and definitely DO NOT RECOMMEND THIS COMPANY!!! They charge you for everything, next there will be a charge if you sneeze during a call! RUN, DON'T WALK, AWAY FROM THIS COMPANY!!!! IT IS NOT WORTH THE MONEY!!!!!

Reviewers Comments:

Ordered the UTStarcom F1000B wi-fi phone after being sure they would work with my WEP enabled wireless network. Phone wouldn't connect up, so they sent a replacement AFTER 3hrs on the phone with tech support & being transferred 4 times. Got the replacement -- it wouldn't connect either. After two more hours with tech support, I found out that 128bit WEP isn't yet supported even though the manual says it is. The other 7 Vonage people I spoke with didn't seem to know that because we discussed the 128bit WEP key. So then I tried to cancel the service. 1st call to "Account Management" got a recording that the wait for a representative would be approximately 20-25 minutes. Called back later the same day & got the same recording. So I sent an email to Vonage Customer Service. They responded they couldn't accept my cancellation by email and that i would have to call Account Management. With "service" like this, no wonder the account cancellation department is so busy!

Reviewers Comments:

I have subscribed for vonage and they never sent me 125$ mail in rebate. There is a hidden $43 cancellation fee, i ended up paying $200 for 4 months of service. The customer service keeps u on hold for more than 1 hr.They dont prorate the fees for the month you cancel. Its a total BS. use sunrocket instead, its cheap and no hidden fees, quality is excellent

Reviewers Comments:

I ordered 2 devices but later I decided to return 1, unopened in its own box. I've had poor connection issues that I had to call CS out of frustration. However, I went through a lot of headaches and further frustration in communicating with most of the Vonage CS before resolving the issues. After several months since I signed up with Vonage, I got the chance to look at my credit card statements and found out that they were charging me twice monthly so I called CS and as usual they were terrible. Anyway, they were charging me for 2 accounts, one of which I never knew existed. I did not even know the username and password for that account and when I asked them if there is no activity with the said account, they said it does not matter if there is no activity. I insisted I only have 1 account so they asked me if I would want to cancel the other account, I said yes then they automatically charged my credit card $39.99 for the cancellation fee with a word that they will try to request for credit for that cancelled account. I waited and called them several times but I knew I wasn't going anywhere. After giving me a run-around, I got sick and tired of them, I cancelled my existing account and sure enough they charged me another $39.99 so much faster than a speeding bullet! I never heard from them anymore. They totally, wickedly ripped me off! Vonage is one king-sized NIGHTMARE! I switched to Sunrocket and so far I have no complaints yet...

Reviewers Comments:

THE BELLS HAVE NOTHING TO WORRY ABOUT! Anonymous from US says: Everything has been fine with us there's always been a nice strong signal with the mobile phones but someone in the household kept making a stink about not having a landline so that someone signed the house up for a "landline" with vonage (more like crapage) and put it onto the household bill. So that household member happily told everyone that they can now start calling the "homephone"..... only thing is is that the vast majority of persons kept asking us if the number for the "new" "household phone" was correct as when they called the wonderful new "household number" but.... THERE WAS NO RINGTONE. OR IF THERE TURNED OUT TO BE AN ACTUAL RINGTONE AND THE OTHER PARTY ANSWERED, THEN FAR TOO MANY TIMES BOTH PARTIES EITHER COULDN'T SPEAK TO ONE ANOTHER OR COULDN'T HEAR ONE ANOTHER OR THERE WAS SUCH A HUGE DELAY THAT IT WAS IMPOSSIBLE TO TALK OR THERE WAS FAR TOO MUCH ECHO ON ONE END OF THE PARTY'S LINE THAT, THAT SIDE OF THE LINE WOULD GIVE UP OR THAT THE SOUND QUALITY WAS SO CHOPPY OR THAT ONE PARTY COULD BARELY HEAR THE OTHER PARTY DESPITE THE PHONE BEING TURNED UP AS LOUD AS THE PHONE ALLOWED FOR.. Don't even know where to end this as the dam!ed household member that signed up for the service now can't even get through to cancel the service and THEY are getting the monthly bill for a "phone service" that no one in the is household is even bothering to use. WANT SOME ADVICE? Cancel your landline if you choose.... BUT FOR GODFORHEAVENSAKE DO NOT EVEN THINK OF "REPLACING" IT WITH CRAPAGE....

Reviewers Comments:

Overall I'm very pleased with Vonage and their customer service. However, I rated the "Ease of Set-Up" low because I had some real setup issues. I bought both the Vonage Router (LinkSys WRTP54G) and the Vonage Broadband phone (VTech IP 8100-2). After I made an adjustment to my DSL modem of the PPOE settings to "bridge" mode. I was faced with a phone that kept blinking yellow. I was to discover that this meant that the phone was not talking to the internet to do the initial setup. The router worked fine right out of the box, but my broadband phone wasn't working at all. After getting to the third level of Vonage customer support, I finally got some answers. The 1st level of support walked through a "helpdesk script" to verify that I had setup my network correctly. It's always a good idea to plug in the wires the right way. When I was proven a good "setter upper" and it still didn't work I was transferred to the 2nd level of support. Here I was some technical education and was walked through the steps by a more technical savvy and I might add friendly support person. I thought I was almost done. Well, all the various setups still didn't work ... but I got my "free" education on how to change hardware configurations by going to the right IP address (i.e. 192.168.0.1 for the modem, and 192.168.15.1 for the router). Finally I was sent to the "super-tech" guy who was able to solve my problem. He talked slower and I got the impression that this support person really knew his stuff. He listened to me like those really good doctors that make you feel like you know something. He walked me through my setup and discovered that the Phone and Router had the same IP Address (a mistake by Vonage in my opinion). He then walked me through the steps necessary to change my Router IP Address from 192.168.15.1 to 192.168.17.1. After restarting all the hardware pieces - modem, router, phone, and computer, I was "good to go". Yeh! All this took me about 4 hours to accomplish and I have had no issues since then. I just need to figure out how to do the hard stuff now ... like putting my "greeting" on the phone!

Reviewers Comments:

Customer service is horrible. Try to cancel 1 day after the 30 days and you will incur termination fees and $70 for the rebate that you never know about until they charge you for it. Vonage does not work with Tivo, but they will not tell you this.

Reviewers Comments:

I have been trying to cancel my service plan with Vonage for over a year with no success. Either I was routed to some Indian call center or wait forever for any customer service for cancelation. I must have wrote 5 emails to that effect and must have been told over 4 times that customer service specialist will call me back... nothing. Finally today, after waiting online for over 40 minutes I was able to get someone online. Vonage refuse to credit me back for any of the charges they have wrongly charged me for. Anyone interested in class action suit? Dont ever sign up with Vonage, it would just be a nightmare.