Reviewers Comments:

Applied for service on a Tuesday morning. Signing up was easy, got new phone number immediately. They e-mailed me that afternoon that the adaptor was sent. Received on Friday and was up and running that evening.(4days). Had occasion to call CS once, had a cable mix up on my end. The CS woman was very patient and talked me thru until I got it right. So far they are good.

Reviewers Comments:

We signed up for Vonage about six weeks ago and it has been nothing but a disaster. At first, calls would break up and the person on the other end of the line could not hear us and they would hang up. But it has gotten worse! Our Vonage service was down about half of the time last week and it is down almost all of the time now. I mean totally dead! It is dead as I write this. I don't have a cell phone and if I had an emergency I would have no way of calling out. My 97 year-old father called yesterday because he needed help and he couldn't get through. Vonage support as been absolutely useless. I finally gave up on them but my wife tried to talk to them one more time two nights ago. She was on the phone (on her cell phone) for about one hour and they weren't able to offer any help at all. It's always, "Pull out all the jacks and plug them back in. Shut down the router," etc.) Nothing works. Then, hours later (if we are lucky) Vonage service comes back up for a while and then it goes down again. It has been dead all day today and probably all last night too. Vonage finally put my wife on hold the other night and after 15 minutes while she watched her wireless minutes tick away, she finally had to hang up. We have no choice now but to cancel Vonage. Vonage service has been a disaster for us and we are extremely disappointed with them, to say the least.

Reviewers Comments:

I had been having some problems with SunRocket as far as sound quality. That problem is a little better now that I have moved my wireless router and the SunRocket Gizmo a little farther apart. Yet and still, I was looking for a VOIP provider with a better phone adapter. So, I decided to go with the big brand name "Vonage" thinking I couldn't miss with their also brand name phone adapter from Linksys. Well, I was wrong. Ordering and setup was perfect except for the fact that Vonage is really not unlimited an unlimited service. They hide the fact that they have a long list of certain toll numbers and number prefixes that cannot be dialed using Vonage service in the FAQs. You're just out of luck, which for me, meant that most of the numbers I dialed got the fastbusy signal error. I really wish I would have known that upfront instead of going through installing the phone only to find out that Vonage is useless for me. Customer service gave me no problem when I called to cancel, but really. Vonage is all hype, but when it comes to providing a phone that is comparable with a landline, there are too many "little details" which make the service too bothersome to deal with.

Reviewers Comments:

Wow... even using the term Customer Service is a misnomer... because they have none. After one month of signing up I never saw or heard a peep from them. Not a peep. They charged me though, no question about that - fast as lightning. WHIP! Funds gone. But when I called to ask where my welcome package was they told me that my account was pending because my account was empty. It wasn't. Then they told me they didn't charge me. They did. More than 2 hours of hold time. 4 different people, and I FINALLY got someone to cancel my account. No idea if I'll ever actually see the refund (I seriously have my doubts) but I am absolutely THRILLED that I am no longer a Vonage customer. Absolutely horrifying service - ruined my day twice in a row.

Reviewers Comments:

As long as you don't have to call them for any assistance you are ok. They are not helpful at all. Expect problems and don't expect solutions. You will be on hold for a long time and you will get hung up on. I wish I would have talked my friends prior to going to Vonage because several have said the same thing. Bad Bad company

Reviewers Comments:

I don't want to be hyper-negative just based on my current frustration level, but I've been on the phone with Vonage customer support for four hours today, and I'm really ticked off. I've only really had a couple of technical issues. The worst one is that Vonage cannot give me an exchange within my area code that is "local" to people that live near me. There was no warning or ability to check for this when ordering the service. This is going to cause me a lot of frustration and cost me some money to switch back. But I'm a reasonable person. I can understand this. I mainly want to vent about the truly ABYSMAL customer service. HOW can they expect to stay in business with this kind of TERRIBLE support. If you can't find people that can speak English well enough to communicate with your customers, then you are guaranteed to anger your customers and drive them away. In trying to resolve the above issue, I was lied to, hung up on and placed on hold seven different times. Three of those times I was told that I was being transferred to a supervisor when in fact I was just being dumped back in the hold queue. I was also told by a customer rep that they don't have external phone numbers at Vonage, so it would be impossible to call someone directly about the terrible service. That same rep told me that he didn't have a supervisor, so he couldn't transfer me to him. Imagine that, a call center without a supervisor!! Guys, that is just an outright LIE. Now I know it wasn't the rep's fault. The only possible explanation is that the supervisor was tired of hearing from irate customers and told his people not to transfer any more. Not a good sign. Again, the phone service itself hasn't been all that bad, except for the surprise long distance issue. But you just cannot metaphorically urinate on your customers like this!!! Its insane!!

Reviewers Comments:

Worst company ever, my wife and I spend between us 10 hours on the phone just this week with Vonage. They are rude and nasty. The product is horrible and I will never deal with them again. Please think twice before dealing with them

Reviewers Comments:

I called customer service to sign up over the phone. Wanted 2 lines - 1 voice line @24.99 and a $9.99 fax line. Was promised I could transfer my current telephone number to my fax line. After hanging up, went online and saw the girl didn't even order my fax line although she told me over and over she was. After 1 1/2 hours on the phone, with 3 different people, was told what I wanted was not possible - therefore I was lied to, so I would sign up. Customer service was not helpful in resolving the issue, only saying "That is impossible" when I would explain what I wanted to do. Customer service agents also seemed to be very scripted and did not know how to respond to something that the script did not cover. Waited for my box to arrive in the mail. Prior to receiving it, I decided to NOT port my current number and to change my calling plan to a lower $14.99 one, since they could not provide the service I requested and was promised. They quoted me a $10 charge to change my calling plan, of which I had not even used yet. After dealing with countless customer service people (most of which can barely speak English), all of which were extremely unhelpful, I decided to cancel my service and send everything back. The next day, my box arrived and it was promptly shipped back. We'll see now what happens..

Reviewers Comments:

Customer Service is horrible. When I called to set it up, she didn't know her phone products - there are only 2. You can't understand them, either they don't have a good connection or their headsets went thru the washer (talked to 4 people)!! I called once because I couldn't find the ethernet connection, ended up I had to order one. You have to follow the directions exactly, because the 'installer' told me wrong. You are supposed to 'register' the modem, I asked twice for help, because it was being accepted and both times they said it was taken care of, It wasn't. If you need an additional handset, you have to go to a different company to order. The sound echoes.

Reviewers Comments:

Reviewers Comments: I am a customer with Vonage and was told I could keep my existing phone number; it would take up to 20 days to transfer. After 6 weeks and hours spent on the phone I'm still waiting for my number to get ported over. To top it all off the temporary number they gave me is not a local exchange. I can call anyone without a long distance charge but my friend 2 streets over has to pay a long distance charge to call me. As for customer service they have none, just excuses. Nine times out of ten when you call customer service you get someone that speaks broken english. When that happens I hang up and call back, sometimes you have to call 6 or so times before you get someone you can understand. It's now over my 30 day money back trial period so if I give it up I will be charged for the equipment and $59.00. GOOD LUCK PEOPLE---YOU WILL NEED IT!

Reviewers Comments:

I have had this server for almost 2 years. It had it's problems at first but they have worked out many of the bugs. There customer service needs some work as you can get different answers from each person you talk to. I wish they would expand the options or offer a 2nd line as standard, like many others are doing now.

Reviewers Comments:

customer service lied, people i talked to kept saying they could hear themselves, so I tried calling CS and anyone who has tried calling Vonage CS knows that you have to have plenty of patience. After about 6 month, i decided to cancel service and they asked why and then I finally got someone and they said the defaults on their end were not set and that he would reset them and call me back. he called me back and said that he could not hear himself anymore, so i did not cancel. I then called several people and all of whom said they could still hear themselves, so then I called to cancel and was given attitude and reminded that their was a cancellation fee, (i was one week short of a year) and the phone was disconnected within minutes. If only they could fix problems as quickly. I would stay far away from vonage, they have become full of themselves.

Reviewers Comments:

The worst customer service experience of my life. I tried 6 times to talk to them on the phone and couldn't even get the router in 20 days! If you like to deal with untrained reps overseas who are very hard to understand, then maybe you can make this work. They have great marketing and nothing else!

Reviewers Comments:

Worst customer service ever experienced. Sound quality ranges from okay to completely garbled. I wouldn't recommend this service to anyone...it's an exercise in frustration.

Reviewers Comments: