Reviewers Comments:

If you can get it to work and never need to contact anyone at vonage this might be an option for you. The call quality is poor to mediocre. The customer service and support is terrible. I have spent hours on hold, had my credit card billed for things they said would not, the list goes on and on. Run away now.

Reviewers Comments:

Before signing up for Vonage please check out any website with comments about the trials of cancelling. Case in point: Vonage had its membership to the Better Business Bureau revoked!

Reviewers Comments:

I'm a reasonable person, and it's been so-far-so-good. After giving me someone else's phone number (which I could call out from, but when friends called me, they'd get the other person) which I didn't figure out for about a week, I called my own number from my own phone and talked to the other person. Turns out they were a Vonage customer once and would never go back. I called customer service and they gave me another phone number... for another person again. Another phone call later that was sorted out. Customer service always friendly, but you never get the same person, so if you have a recurrent problem you have to spend some time bringing the new techie up to speed. I could understand everyone I've talked to so far. The phone line has been full a couple times, "sorry, all lines are busy, hang up and try again later", and the odd call there may be a big echo, and the odd call there may be fuzz. Lucky I wasn't trying to get 911 or something. Hospital and neighbours are close, so I don't have to rely on it. Fax line is ok (not as good as the land fax we had). We're saving about $30/month with all the faxing, long distance and regular calls we do. We go over our 500 minutes with the basic plan, but the extra fees never get us over the unlimited price point. We don't mind the minor inconveniences, for us, it's worth the savings. I don't think VOIP lines will ever be as good as land lines, and we knew that going into this. Better than those buggers at Telus, so glad to have another option. Loving all the features. You can hijack your friends cell phone by routing your number to their phone number, so when you're hanging out with your buddies, and their cell rings, it might be for you routed from your home number. Brilliant. Anyhow, hoping all is good until we pass the year mark.

Reviewers Comments:

this is the best company. l have vonage for more 3 years never a problem. sound quality is the best. l have use vonage in dsl 768 down 128up never problems but is better it use in 3000 down 512 up for went they use the computer at the same time and downloading music. thanks.

Reviewers Comments:

I am a former Sunrocket customer, and loved the service and the quality. I have been fighting with Vonage since I installed it. First, although I can hear clearly, people I call have difficulty hearing me. Vonage has tried everything to fix this and with only moderate success. This is so bad with international calls, that sometimes I have to hang up and call a second or third time, and then we just give up. They cannot understand or hear me. This has been referred to a really nice chap in Vonage higher up, who failed to fix it and said that it had to do with their switching in Los Angeles, and then shot it up to the higher level, who have never called me. Occasionally, I cannot even connect to an international line, for hours. Reaching customer service is somewhere in inner India, and the language skills of these people are not that terrific - they have difficulty in understanding MY English. Then, typical for foreign service centers, they must first go down a long, long list of procedures that they have been trained in before they can get to listening to your problem and fixing it. I wish that we had Sunrocket back. I am now trying to get out of the prepaid Vonage service.

Reviewers Comments:

Just tried to cancel my vonage service because 1 the sound quality was not good at all, lots of static and hissing, and 2 I moved. The first person I talked to kept telling me they couldn't cancel my service because the billing address on record didn't match the one I was giving. after 15 min. and two transfers turns out the billing addresses did match. after trying to sell me on staying with them and keeping me on the phone for 15 more min. I can't cancel my account without paying a $79.99 early termination fee. to avoid this fee I have to call them back on my 1 year anniversary. dec 1. don't waste your time or money

Reviewers Comments:

do not even consider vonage.. I was lured in with a promised $240.00 rebate when i bought a pc last christmas. The rebate never HAPPENED.. vonage said the upc number on my modem had already been used for a 40.00 rebate and refused to pay as promised, and if i cancel, it's 40.00 I absolutely BEYOND hate vonage. A few times each week, the phone is dead, and you have to unplug and reset the modem.. vonage sucks a thousand times worse than Lingo.

Reviewers Comments:

yo creo que soy la persona mas dichosa para los viop tengo actualmente tres diferentes companias de viop y no e tenido problemas con ningunas respecto acalidad de sonido llamadas caidas o no conectada todo siempre bien nisiquira con el famoso mal mal servicio al cliente de vonage todo lo contrario solo e tenido problema con el servicio al cliente de via talk cuando leo estos review en verdad creo que soy el mas dichoso

Reviewers Comments:

I have had this service for almost a year now and I have a lot of problems where I'm carrying on a conversation and I hear the person on the other end saying "Hello" over and over I can hear them but they can't hear me, I get a lot of dropped calls the sound is terrible, this service worked great for the first few months, and has slowly gone down hill, when my year is up I plan to drop them and go to a land line, I have not called the tech support to try to clear this up because I know they read from a script and can not help you, my sister calls them to complain about her service a lot, and they can never help her, voice mail never comes through on the phone so I have to go on line everyday to check my voice mail. I also hate it when my internet is down I have no phone. Plus of course when you do call them to try to work on your phone you can't be on the phone at the same time so what good is that?

Reviewers Comments:

By far the worst customer service experience anywhere. The company does not have it together. I was told that I would receive 2 months of free service and that I would be billed as requested and my account would not be automatically charge. Both statements proved to be false. When I called to correct this, I was told that the salesman lied and that there was nothing they could do. When I pressed to speak to a supervisor, I was repeatedly lied to with everything from we don't have supervisors, to they are in a meeting, to I am a supervisor, often by the same person during the same call. I had to call repeatedly to cancel. They refused to cancel my service and were extremely rude. I will gladly pay more for customer service that values the customer.

Reviewers Comments:

recommended not question two million customer why

Reviewers Comments:

Where should I start - it took over 6 hours on the phone with vonage's "English" speaking tech's to get it just working, then there were the 2 trips by vonage's on-site installers, and one trip by my DSL provider to make sure everything was working on the DSL end which it was. I kept telling myself that I was saving a lot of money. But then there was the crappy sound quality - customers could not hear us and visa-versa. Calls never rang through, messages that were left never showed up in our voice mail. Then I spent several more hours with Vonages' techs in India - I particularly liked "Lance" who could not even understand my questions - he kept giving me "script" that in no way addressed the issue I was calling about. If you want to ruin your business - sign up with Vonage. The last straw came with trying to get the fax machine to work with Vonage - why I was stupid enough to transfer this number to Vonage as well I do not know. I spent over 3 hours on the phone with 3 different tech's only be to told that another on-site visit would have to take place, but no one could come for 4 days!!!!! I tried to complain to customer service, but after waiting on hold for over 1/2 and hour as soon as I started my list of complaints - I was hung up on. I tried again - hung up on. Tried account management to see if they would give me a further credit for all of the time I have spent to get Vonage to work - finally got through after almost an hour and was immediately disconnected. So I have now done my research and I am switching companies.

Reviewers Comments:

so far i love vonage setup was easy and works better than landline phone voicemail is great sound is very very good. good value for the money

Reviewers Comments:

Choppy sound, dropped calls, hard to understand about 50%