Reviewers Comments:

I have been a Vonage customer since June 2003. Something happened to them between January 2005 and April 2005. They grew too much for their britches. Their customer service is beyond pathetic. Their hold times for help commonly exceed 30 minutes. Their staff gives Microsoft-esque answers to problems... when you do reach one of them. Their executive response time is NON-responsive.  Their corporate executives are also NON-responsive.  Go to www.vonage-forum.com and read about all the people that are leaving Vonage and note that this is all in the past 90 days.

Reviewers Comments:

Ordering is fairly easy - you jut sign up, and they mail the equipment. Installation was easy for me, but may not be for some people who are not technically proficient - this is particularly true for those that use routers. Features are limited - Vonage needs to offer anonymous caller rejection, an option to default to caller ID off, and a wakeup/reminder feature would also be nice. Sound quality is generally good, although I have experienced breakup of incoming audio occasionally on a very high speed connection, suggesting packet loss. Customer service is the major weakness: hold time is abominable (typically > 30 minutes), and the tech support person you get may or may not have any idea what he is doing. Charges are submitted almost instantly - refunds may take weeks. The strong point is value - this is an excellent service at a very reasonable price.

Reviewers Comments:

Good service, I find it very reliable.

Reviewers Comments:

Bought the adapter at a retail store and saved on the activation fee and postage that would normally would be charged by Vonage. (Plus I got same day hook up)  I ported my line from Qwest Seattle WA and 15 business days later my "Vonage Line" had my "Qwest" number working on it! As with all VOIP companies the quality of service is VERY dependant upon your broadband connection. Besure to run tests on your line if you have any doubts about your broadband connection. My Comcast Cable handles the VOIP very well and I can use my computer and talk on the phone at the same time.  
 

Vonage does not yet have E911 in Seattle (coming soon I hear), but this is not an issue for me. I would recommend Vonage to anyone that wants to save money. My monthly bill went from $55.00 to $17.00! It was a simple change at the TELCO box and I now have Vonage dial tone through out the house telco jacks. I don't think I would ever go back to POTS lines unless Comcast starts blocking VOIP packets in favor of their own VOIP service coming out soon.

Reviewers Comments:

I switched to BroadVoice... 'nuff said.

Reviewers Comments:

Service is mostly reliable but still depends on your local ISP. Outsourced Customer Service is bad.

Reviewers Comments:

Customer service is awful. 30 - 40 minutes to speak with a CSR. They do not answer thier emails. Voice quality ranges from acceptable to excellent (better than POTS sometimes. I am dumping Vonage for WOW Phone this month. WOW Phone is every bit as good as POTS and is an acceptable replacement.

Reviewers Comments:

I've had several VoIP providers in the past, and all of them either had issues at the time and were not performing well. I understand maintenance and things of that nature need to get done, but not at the expense of affecting current users of the service. The technology is out there to update/change and manipulate services without interrupting active users. The previous VoIp provders obviously did not take advantage of this. Anyway, my phone works all the time (you know, like it should) and I haven't had any issues at all with Vonage. I do recommend them.

Reviewers Comments:

I was very excited to sign up with Vonage. I must say that I am disappointed with the service. The customer service is absolutely horrific. I have had to call their customer service 4 times, and each time, I waited at least 35 minutes before I was able to speak to a live person. That is completely unacceptable. The service is very unreliable. We have service outages frequently, and the cable is working just fine. Also, half the time, our caller ID doesn't register the information for our incoming calls.

Reviewers Comments: None.

Reviewers Comments:

I've used Vonage for a couple of years and have one of my employees who works out of her home set up on it as well. There were some sound quality issues when I first got the service. I called tech support and they "moved me to another server" which seemed to cure the problem. It resurfaced several months later for a week or so but then went away by itself. I've also had trouble faxing through the system. I believe there is a workaround, some number prefix, but I couldn't remember what it was and couldn't find it on the website so I ultimately sent my faxes a different way.

I am extremely happy with the sound quality, my mother who lives in Germany always used to ask me to speak louder when I was on a POTS line, when I switched to Vonage, she wondered if I had moved next door.

I would love to see some of the features Vonage's competitors have, such as call filtering (I believe Lingo or Broadvoice has this) and I don't really understand why they haven't been implemented given the competition out there. However it's not important enough to me to switch providers.

I'm saving money vs. my Pots line and since I do make international calls, I save more there as well.. what's not to like. I wish Vonage well and am happy with the service I am receiving.

Reviewers Comments:

Decided to pick what i considered to be the most reputable service available at the time. Ran Vonage in parallel to my POTS line for 2 months before I came comfortable to port my number over. The service itself has worked flawlessly with no interruptions. I use a UPS for modem router and adapter so I have experienced no phone outages even during power outages. I also maintain a virtual number in London for friends and family which is great, rings just like a domestic UK number. Customer service is really really really bad! When I was porting my number over, they 'lost' the transfer forms so the transfer took almost 2 months to complete. That being said they gave me a months service credit to compensate. But it must have taken me at least 3 hours on hold and/or no answer with the customer service center to get it resolved.

Reviewers Comments: None.

Reviewers Comments:

Since I got Vonage, I have never looked back. I do not even notice a difference from my old POTS line (which is now totally gone!). Not one person even knows that I am not on a traditional phone line. I live in NJ so the total monthly unlimited bill comes to 28.74 a month, down from my 67.00 from Verizon!

Reviewers Comments:

I completely switched from SBC to Vonage 9 months ago and will never look back. For $28 per month including all taxes with all of the features (with more added along the way), you cannot beat the value. Number porting and customer service is the main problem that Vonage has, my number port took 60 days and I had to ride them all along the way. Customer service can be difficult to get in contact with, but is generally helpful. VoIP is still not for the faint of heart or the technically inept, VoIP is still taking the most reliable utility you have and making it more prone to failure and needs more involvement by the end customer. But for me, the cost savings are more that worth it.

Reviewers Comments:

I am so sorry I ever tried Vonage. I had to select “over 21 days” for the “Time from ordering to service available” question because “NEVER” was not an option. I selected “1 to 3 months” for the “How long have you had the service” question because that is how many months I paid for service. (Not to imply that I actually received any service.) After more than two months waiting for my phone number to be ported, and Vonage not wanting to do anything to help, I decided to cancel my service with them. I received e-mails from Vonage confirming the cancellation the same day.

A week and a half later my phone number was ported to their service – the one I cancelled. Once you cancel with Vonage you have 2 weeks to return their hardware so I no longer can use the service that now owns my phone number. My traditional phone service is no longer functional (because Vonage provided the service I waited over two months for, but had cancelled a week and a half earlier). I was lured into the trap of low price. Low price is not low enough for no service. I would rather pay someone $50 for service than $25 for nothing.

As a side note, I also received an e-mail from Vonage that the return of their equipment had not occurred with in the required 14 days so I was going to be charged for it. The problem is that the e-mail came the same day I cancelled service.  Do you really want to work with a company that doesn’t know that 2 weeks from now can’t be now?

Reviewers Comments:

This is our second VONAGE line. We use it for some voice but mostly FAXING. Customer Service on the phone is not great, but, by e-mail has been fast. They have addressed the small issues I had for two ATA's to work off the same internet connection. I am saving on this line over $20.00 a month compared to the old POTS line. One draw back is that we do not have a local number. Our local phone company does not PORT to anyone (no agreements in place).

Reviewers Comments:

This is our first line with VONAGE. We have two (See Review 4 below). It replaced a POTS line that was costing over $75.00 a month for less features than I get with VONAGE. We are saving over $50.00 a month with this line. Too bad we can't have a local number. This has not been a problem with our local friends since most have the local phone company's unlimited plan or a cell phone. Those that don't call my business line (not VOIP) and we call them back on the VONAGE line. This has not been an issue, only wish that VONAGE would get into more areas. Time Warner Cable started their service in our area. Their cost is too high. With voice mail (they charge extra) and taxes it would be about $55.00 a month, that's about $30.00 more than VONAGE.

Reviewers Comments:

We've loved Vonage. The service has been great and extremely inexpensive. We use to spend over $100 per month on POTS but are now spending $28 per month. We ran into a few bugs getting our broadband router to communicate with our wireless router but after a 20 minute phone call with Vonage's Customer Service Department we had everything up and running. The service has provided us tremendous freedom in calling our friends throughout the US.

Reviewers Comments: None.