Reviewers Comments:

Have had crystal clear calls through VOIP Your Life for over a year now. Setup and running within 2 days of getting the package in the mail. Customer service was very helpful. Service is feature rich and mostly reliable although there have been 3 or 4 times in the past year where there is no dial tone for half a day or so. Otherwise, the service has been exactly what I was looking for when I made the leap to VOIP.

Reviewers Comments:

A tech company that uses real, live, human beings to answer the phone after a couple rings and no automated system!!! A tech company whose employees are native english speakers so you can understand every single word they say!!!! Heart be still........ Those two elements alone were enough to convince me to use VYL. Add a rich complement of features like their virtual number (so family back home who aren't VOIP customers can dial a local number at their end and avoid ATT/QWEST long distance charges). The ability to track ALL calls online, (landline service requires you to get a subpoena for local calls if you need to prove they had been made) the ability to set up the features you want and disable the ones you don't (I want my answering machine to take the calls, not the computer), and a long list of features I can turn on or off as the need arises. I have no problem with Caller ID.... it shows up on my phone with names, so maybe it's a hardware handshake thing that's preventing people from seeing who is calling. My phone at home is a Uniden CLS 475-3 which is a three handset system that I can expand with a half dozen more. Works fine. I had a little difficulty setting up my system due to Qwest's customer disservice. Dealing with THEIR multi-layer automated system was a nightmare, but that's a whole 'nother story. I've had relatively clear transmissions, and no dropped calls. There has been a noticeable lag time between dialing and connecting, but you get used to it. (only slightly annoying, but I'll try the # trick). For cutting my phone service cost in half, I'm more than content with what I'm getting and what I'm paying for it. No commitments. Who cares what their website looks like as long as everything works.....and it does. This is a good company that understands the most basic concept of the service they provide: CLEAR COMMUNICATION. It starts with the potential customer and the service provider connecting seamlessly for the sale and the setup. It continues after the sale with responsive customer service. Feature rich, understandable service providers, reasonable rates, reliable service.....what's not to love?

Reviewers Comments:

Could never get my other phones to work with the service and wanted me to pay for an electrician to come out to find out why.

Reviewers Comments:

All in all, I feel VYL is really quite excellent. I haven't needed to use their customer service much, but when I did, they were professional, friendly and were proactive about remotely assessing my connection quality and performing some kind of remote tweaks to optimize it. When I first signed up, they didn't support CallerID with name, but it was added a few months ago. My minor gripes with the service: I used to get a lot of fast busy signals when trying to make calls. Until recently, this was happening on perhaps 40% outgoing call attempts. Sometimes I would have to make 6-7 attempts before a call would finally go through. The other issue was that, after dialing a number, I found that it would take a fairly long time (5-10 seconds) from dialing the number to the point when the connection was actually established. However, I seem to have discovered a trick that has all but eliminated both of these issues. The trick: when I dial a number, I append a '#' to the end of the number. For some reason, this causes connections to be established very quickly ... and in some cases, nearly instantaneously ... even faster than with land line service. Additionally, since I've been doing this, I have not had a single fast busy signal. I have no idea why this works. My monthly bill is about $28 per month for their "Premier Unlimited" plan, which compared to other providers seems decent, but not outstanding. All in all, I am quite happy with VYL. For my first VOIP experience, I'm glad to have found a decent provider.

Reviewers Comments:

I am disgusted with both VOIPYOURLIFE and AT&T. I signed up for VYL in July. VYL has still not finished porting my old number from AT&T, only sends form responses, gives me inaccurate instructions, takes its time sending requests over to AT&T so they time out. VYL told me to disconnect "Ringmate" service, which I did, on the grounds that AT&T declined to transfer over my associated number. then AT&T tells me that it has NO PROBLEM transferring what it calls "RingMaster" (its tradename for "RingMate") numbers because it routinely ports them in. But now it can't because I disconnected the RingMaster as VYL told me AT&T was requiring. This was after several months of other excuses why AT&T would not port. So now, I'm paying VYL and AT&T for service, because VYL tells me not to disconnect AT&T until the porting is finished. AT&T points the finger at VYL and VYL points it at AT&T. At this point, it appears that neither really gives a damn about the consumer. So I am contacting the FCC, my legislative representatives and my state consumer protection department. I will most likely now have to drop landline service altogether and rely on wireless, but I will make them both pay counsel to defend a lawsuit in local court - even if they win, it will cost them a chunk of change.

Reviewers Comments:

One we got it up and running it has been fine, except for one thing, caller ID. There is no caller ID. They are aware of the problem and the techy guys say they get calls all the time about it, its their number 1 call problem. They gave me a reason, and I'm sure its legit, however its not excuse. When someone calls in it ALWAYS shows "blocked" and when we call out we have some other guys name showing up to the people we are calling. They say they HOPE to have it corrected by next year. We switched to another VOIP, sadly.

Reviewers Comments:

The tech support is outstanding. They actually answer the phone very quickly, very short hold. And they hang with you to solve any problems. Broadvox was absolutely horrible, but VoipYourLIfe is outstanding. We now have 3 adapters in our family. Just set up the 3rd one today. For some reason, it wouldn't pick up an IP address behind a Linksys RV082 router, so tech support walked me through assigning a static IP in the phone adapter. After that, no problems at all. The other 2 adapters automatically picked up an IP address.

Reviewers Comments:

So Im a fan gizmos and like to try other things out from time to time. I am a Vonage user currently (over a year), but wanted to try something else out there. I was looking for someone who could give me softphone free and save me a couple more bucks a month. Well I tried VYL based on reviews here. I guess I jumped the gun... First, as many have stated, the Admin panel is HORRIBLE. If you are going to sell a technology, it at least needs the appearance that the company is all about technology. I haven't seen a such a dry webpage since 1995. Moving on... Features were lacking in two areas for me. First, they don't support Caller ID with NAME. Just Caller ID. What's the difference? Well Caller ID displays the phone number. Caller ID with NAME displays the phone number AND name of the person or company. To me, Caller ID is useless. I want to know WHO is calling me. I called VYP to see why the name was not displaying (10 minutes on hold waiting) and the agent told me they were having problems with their system and its their top priority. So I replied and said "So when you system is working, I will have caller ID with name and number" He replied again "We are having a problem with our caller ID system and it is our top priority" So its obvious this guy is ducking my question with a general reply. That he knows something I don't know. I go out and google some, and find out that Caller ID with Name is not supported with VYL, nor is a second line or fax capabilities on that line. Well, all the important features I needed, dont exist with this service so I cancelled 2 days later. Guess I shouldn't have jumped the gun by looking at all the 5 star ratings at this website. During the two days I used the service, the audio dropped out often, and people on the other end often said It sounded like I was talking in a tunnel. I can't blame myself or my broadband for this because I have been and continue to be a Vonage subscriber for over a year and never experienced audio problems. I am a fan of companies who have a website that contains documentations, how-to's, faqs, and forums, and VYL didn't have any. A very cut and dry service. I just wanted to try something else, and am sorry I did. I'm still with Vonage and won't bother with any other.

Reviewers Comments:

Service was fantastic for the first month or so... Then every 3-5 days the service would be dead... trying to make outgoing calls would be met with fast busy, people trying to call in would be met with "This number is temporarily out of service" recordings. Tech support constantly blamed Roadrunner. Finally the service went dead and would not come back to life... They tried to access the VoIP adapter and found it was fried... sent a new one overnight... every 3-5 days, you have to power it off then back on to clear up sound quality... Starts cutting in and out, like chopping the conversations Severely. Contacted their support, and AGAIN they blamed roadrunner... ran their speed and jitter tests, Just shy of 14Mb down, and 1.3Mb up, less than 2% jitter... called RR out and had them replace the modem, drop from the pole to the house and the line from their external termination to the modem... Speeds are the same, same issue with VoIPyourlife... They are clueless. If you want a phone, go with a local carrier and forget VOIP... seems no one has it right yet and it's a gamble... When you need 911, you might not be able to get them.. .and that could mean life or death!

Reviewers Comments:

I used to have sunrocket before, thank god for this website. I ordered the viatalk service and waited almost two weeks being very patient to get my service and box. It never came, kept tracking my order, all they did was process my credit card number. I called them up twice, first time was to complain that I paid extra to expedite the order process and after 1 week it had not moved. They put quicker shipping on my order for free. Checked my order about 5 days later, it had still not yet processed. Waited on hold for a long time when I called them back up to cancel, canceling was no problem since my order had never even been prepared for shipment. Read the reviews on this sight about voipyourlife, called up and spoke to customer service to see if they were really based here in the U.S. and see if they were knowledgeable and friendly, short hold time, had a knowledgeable rep, and they are based out of Oklahoma. I ordered the service for the one year which supposedly gives me a 10% discount so I paid after the FCC fee and taxes about 324 and some change for the year. I am a bit skeptical especially after what happened with sunrocket after pre-paying for the year in advance but I feel that it is still waaaayyy cheaper then going with the phone companies or time warners digital phone. After ordering the new service today, ups tracking is showing the box is on its way right now, and will be here in two days. The rep told me it would take 3 days since I ordered late in the day but it will actually be here 1 day before the rep quoted me. I like that. Well the other ratings I gave pretty much was an okay because I have not had the service for very long since I just ordered it today. So far after using there free softphone, service is reliable and very clear. No problems so far. Dont go with viatalk! They take your credit card number, and make you sit there and wait and hope that your order will get to you. I could not stand waiting any longer, I did not want to lose my sunrocket number because once it is shut off, it is gone for good. Thanks voipyourlife.com!

Reviewers Comments:

Quality was horrible. Even though my DSL is high speed, I wasn't able to hold a meanful conversation - it was like a cell call in a low coverage area. As a result I let my service lapse and they turned off my ability to make calls. After 2 months, VOIPYOURLIFE tried to make me pay 2 months of service to reinstate it when their customer service said they could improve my quality. Since I was unable to make calls during this period I refused and they insisted that I return the equipment. I tried this service because of the Customer Service Rating. Seems to me those ratings MUST be over inflated.

Reviewers Comments:

Sunrocket was good to me, never a problem. So I was anxious looking for another provider. Really just wanted basic service with excellent customer support. This is it. Friendly voices that sound like they want to help rather than making you feel like you were bothering them. Activation time was minutes on the phone. The web sites needs some work, it's pretty archaic by most web standards but it gets the job done I suppose. I'm happy for now, We'll see how it goes a few months into it.

Reviewers Comments:

Excellent customer support. Even with the shutdown of Sunrocket and increase in call volume, I never waited more than 3 minutes to speak with a person that spoke english. All the calls to both customer service and tech support were knowledgeable and friendly. I rate this outstanding. After sign up took one day to say the adapter was shipped and up and running in 3 days. A little expensive for compared to other voip rates, but calling to tech support and customer service make up for it. If you don't call over sea's a lot then 23 dollar plan has low long distant rates to most countries. If you call Germany, South Korea or I believe United Kingdom to name a few, then go with the 29 global unlimited, 30 countries with no additional charges. If you have any questions, I called tech support 5 times and they answered every question, even though I was taking up their valuable time, with the increase call volume. The representative made like my call was important to him and have my issues resolved before we hung up. Try getting that service form ATT, Vonage or Verizon.