Reviewers Comments:

No more needs to be said. Always frustrating. Constant dropped calls. And, it's very difficult to get rid of the service once you have it. Kind of like a bad virus.

Reviewers Comments:

This service worked off an on for the 30 day trial period. I was so thrilled with the idea of unlimited calls for so cheap that I did not cancel. That was a big mistake. After the 30 days, the service never worked again. I tried calling their customer service. After waiting on hold for over 2 hours, their only advice was to reboot. That did not work. I filed support tickets through their website explaining that rebooting does not work. They replied by suggesting that I reboot. What a bunch of idiots! I filed several more support tickets and received no response. I contacted the Better Business Bureau. After more than a month, BBB closed my file because voip.com did not respond timely. Then, several months later, BBB sent me a letter with voip.com's late response. They denied that I was even a customer. Although that is how I felt since I received no product and no service from them, the fact that I paid them would suggest that I was a customer. I made this known to BBB, providing them with my exact account number and payment history. Several more months have passed, and you guessed it, no reply from voip.com. Do yourself a favor and stay away from this worthless company. At least don't be stupid like me and pay for a year in advance. That was a big mistake.

Reviewers Comments:

The absolute worst company I have ever dealt with. They claim to be a VOIP company but are a Wanabe. It is an experiment at VOIP they should be paying you and I to beta test. They have serious problems they have no idea how to fix.

Reviewers Comments:

Miss about 1 in 3 incoming calls, cannot always complete outgoing calls, and long connection delay (avg 14 seconds). Speed dial stopped working about 3 months ago. Stuck on a 1 year contract for another 6 months. $40 to cancel, may have to pay $65 for phone adapter which MUST be received within 14 days for credit--and some people have reported trivial reasons for being billed the $65 anyway!. I have found that the call forwarding seems to work ok so have signed up for a pay-per-minute program with CallCentric (no contracts, no cancellation) at 1.5 cents per minute and $1.95 per month... All calls to my VOIP number are transferred to my CallCentric number and none of my friends have reported any problem in contacting me. Before many calls would go to Voice mail, and sometimes, after saying hello four or five times, the connection would go through. I attempt to make outgoing calls on my Voip.com line, but recently bought a MagicJack for $40, which includes one year of unlimited calls and I use that for outgoing calls if I can't get through on Voip,com. The typical answer by Voip.com to all problems is to 'reset' everything, or try bypassing routers by connecting the phone adapter directly to the modem. I am using a Linksys PAP2 unit which will handle two VOIP services, so line 1 is the Voip.com service and line 2 is he CallCentric service. Since both services have identical paths, it is hard for Voip.com the explain why the CallCentric connection is ALWAYS made in less than 4 seconds, while the Voip.com connection will take up to 31 seconds to make a connection if a connection is made! On several occasions, I have redialed after a minute delay, and sometimes I get a 'Call cannot be connected" message!

Reviewers Comments:

Buyer beware this company will not be around long their customer service is non existent and they don't care and don't always tell the truth. I would not advise anyone going with this company have been with them since 07/07 and when my contract is up will find another provider if they last that long.

Reviewers Comments:

I wouldn't comment at all on bad service. But, VOIP.com was the worst service EVER! 90 % of my calls were dropped as if I were on a cell phone. and 100% of my calls were "flaky" as some might say. I was previously with Sunrocket before it went out of business and I signed up for VOIP.com because it was a great price. I have since switched to AT&T. I held onto VOIP.com as long as I did because it was cheap and I had a cell phone for back up. Thank goodness for the cell phone! But, after an emergency... I realized not having a reliable home phone is worth the expense. The customer service at VOIP was worthless. They were no help whatsoever. My caller id showed up as unknown for outgoing calls. VOIP could not fix this. I made numerous unanswered attempts on the internet to contact VOIP for help. My advice is that VOIP is not worth a penny. I would look into either Vonage or AT&T. Or any other large reputable company. They are always running specials and I have not had any problems with AT&T. Easy setup, excellent customer service, no flaky phone service, no dropped calls, and my caller id shows up on outgoing calls. Other family members of mine have Vonage and have not had any issues either. Do yourself a favor, don't use VOIP.com. Save yourself time, money and frustration.

Reviewers Comments:

Works great from 6AM - 9 AM Eastern time. Otherwise, can not be trusted. There are hours during mid day when I can not make a call or can not be heard by party at other end of phone. On a positive note, like their soft phone concept. If only quality was even adequate would be a good deal.

Reviewers Comments:

It was hard to say the Feature Rating was good when you can't get the service to work. It does not mater if you have every feature ever imagined if the service is horrable. They have done away with live tech support and gone to a forum. I guess there is good and bad to that. The bad, it is hard to use, the good, you find out that many many users are having the same problems and VoIP.com is trying to blame it on others. Hard to believe that so many people are having the same problems and VoIP.com is not the problem. I am switching TODAY!

Reviewers Comments:

Where do I start? This company is beyond bad. Their customer support is based on posting your issues in a web forum! I won't even go into all of the issues I had, but I can tell you, they're going in the tank. To top things off, if you cancel after having the service 30 days, they hit you with a $39 cancellation fee. It doesn't matter if you can't get things to work or not. But the real kicker is if you were gullible enough to sign up for the 1 year plan. Think you'll get a pro-rated refund if you cancel??? HA! Uh, no, they don't refund anything. Your stuck, and it's like the rub your face in it. Check it out for yourself...read their forum. You'll be amazed at the comments of the techs there. They get defensive, they're rude, they're insensitive, etc. VoIP technology is not perfect, no matter what company you have. But this company is pathetic.

Reviewers Comments:

I never was able to use caller I.D. After contacting customer service (prepare to be on hold for 40+ minutes) they said they'd look into it. The response I received was that it wasn't their fault and must be ISP problems. I guess that's why my sound quality was so poor too. Ha! I hate this $40 cancellation fee racket. I had Sunrocket - Great VOIP service. I now have Voicepulse - Great VOIP Service so far.

Reviewers Comments:

For the past 2 weeks, Nov 4th to be exact, the Speed Dial Feature is not working. Their technical staff is either not willing, or is incapable of fixing it. I have a household member with poor eyesight, and this is a vital feature to me. The company appears to be totally unresponsive to the many requests in the forums to fix the problem. I am definitely not the only subscriber with this issue. John

Reviewers Comments:

Well, they're really GOOD at taking your order. But they can't handle the growing pains, the softphone is very bare-bones, and the service sucks. I don't think they'll make it. For what it's worth, I hope they do, and I actively support them through the forums (at least they have forums) where I input bug reports and feature requests, but they don't seem to be able to handle the business. I had issues setting up my service, and while the do have support phone lines, the hold times are very, very long, and I actually found out how to solve my problems with two days of reading on the forums. The standard ATA is a one port deal, so if you have a problematic router you can't put the ATA between your cable modem and the router. They do support BYOB (bring your own box), which is nice, but the service sucks. Don't get it until you see that all the newest reviews are more positive than mine. The biggest issue I have now is wading through all the other providers to find one that won't replicate the the Voip.com experience. Too bad SunRocket went belly up. I had good service from them until they died.

Reviewers Comments:

I signed up for service from VOIP.com in July. I am one of the customers who moved from Sunrocket and they shipped my adapter after 2 weeks and finally reached in the third. Even though they gave one month free it is useless. B'cos day start from the day I signed up. As everyone finds...Customer Service sucks (especially technical support). Customer service call always drops.. that is why now they asking the number to call back. They initially told me that monthly plan is 19.99.. beware they will add all different fees.. and make it 24.99. It will be good if we compare with others who are providing service which includes everything and 24.99/month. It always happened to me that ..I not able to make international calls using other service providers for international calls. Not able to connect to 1-800 numbers, Even though call connects, numbers dialed after 1-800 number will be connect wrong phone number. Coming to MIR ($30)..I was told that I will receive an email with details. But I never received any email. I call the customer service reported that I didn't receive the rebate email. They send an email finally on 2nd Nov at 2 PM asking to submit all paper work which should reach no later than 3rd Nov. I called once for technical support that my router is not able to make the VPN pass through.. No solution and asking to ship the adapter back to get a new one...with common sense ...they need to ship one for me which can support VPN pass through and ask the current one to ship back.

Reviewers Comments:

I read the reviews in early July and most of the reviews I read at that time were good. Then they got slammed with a lot of new customers that they weren't ready for, so of course customer service sucked. I didn't know what was going on and almost canceled myself. I signed up for a year and at the time they had a $50 rebate going on. I just called and posted a question in the forums about my rebate and received excellent customer service. Maybe I just got lucky. Anyway, my sound quality has been pretty good and I love the extra features (caller ID, free voicemail, call forwarding...). I paid $199 for the year, so that's only about $16.66 per month and that doesn't even include the $50 rebate that I just received.