The below provides a quick overview of the user submitted reviews for VoIP.com.
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VoIP.com reviews are listed in chronological order.
#10 : JUL 10th, 2011 : Don
Switched from Voipo due to constant service issues and inadequate customer service hours. I pay more, but the VOIP/PhonePower has been flawless. This is what I expeced with a VOIP provider.
#9 : APR 25th, 2011 : Kenny
It works like they say it will is what it boils down to for me. The phone service is clear and doesn't go out so that makes me a happy camper! The nice thing about the 911 service is that my address gets transmitted if I call even if I can't speak, which gives a little peace of mind for those of us getting up there in age. I've also been able to block numbers from annoying salespeople. Great service all around.
#8 : MAR 31st, 2011 : Tarin
Lots of great features like free cloned line. I'm just waiting for the upcoming blackberry app. Cust servce is easy to get a hold of. Our whole household is happy with the service.
#7 : MAR 8th, 2011 : Rony
#6 : MAR 2nd, 2011 : Yury
The quality is clear and you can't beat the savings. I called tech support for some help with set up and they were prompt and polite. I had a wireless router I initally couldn't set up with on my own but they walked me through it with some pretty simple steps. Do reccommend.
#5 : FEB 9th, 2011 : Gilbert
I tried out the service with a new number for while. Pretty smooth ride service wise so I had my number transferred. I?ve had it for 15 years so I wasn?t about to move it to a company I wasn?t sure about. You can transfer them in and out of the service though according to the woman I talked to. They don?t hold onto them. Its been about 7 months now and I haven?t had any problems. The free second line is a neat thing and it comes with a feature that auto forwards your calls if the power or internet goes out.
#4 : JAN 19th, 2011 : Don
Easy and cheap. I?m generally wary of products or services that seem to be both as you tend to ?get what you pay for?, but I guess it actually works out sometimes. The $99.95 for a year price is a great deal and the quality of the phone service has been great. The adapter came pretty quickly too. Seems like a solid deal to me.
#3 : DEC 31st, 2010 : Marcel
So happy for the change with the new management. It was a little hard to get a hold of someone initially since everyone else was calling too with questions after we were notified of the changes, but now I've been pleasantly suprised at the responsivness of the customer service. They were pleasant and knowledable. The service has always worked well and I now have some extra features like another line for free, which is pretty cool. I'll be sticking with this company for a good while if this continues.
#2 : DEC 9th, 2010 : Stephanie
Although I did see some previous negative reviews, my friend had this and loved it actually so I thought it was worth giving it a try anyway since there was a 30 day guarantee. I got the $99.95 for a year deal, which was awesome compared to what I was paying before with the landline. I chose to get a new number since I had moved anyway and the device came in three days. I like that I can send my voicemails to my email. Its been working really well and I'm happy I made the switch.
#1 : DEC 2nd, 2010 : Richard
I've been a Voip.com customer for about 9 months. I decided to place a review after things improved with the new management. I used to be one of the frustrated people like in the previous reviews, but am relieved to see that with the changes seems to have come much better customer service and I don't have to find another company. It used to be just about impossible to get a rep on the phone, but now when I called with a billing question my call was actually answered quickly. Support knows when they are talking about and fixed my long standing occasional call quality issue. This is finally the company I was hoping for.
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