Reviewers Comments:

Smooth sailing all of the way. Customer service is excellent. The FREE softphone support is a big bonus.

Reviewers Comments:

I normally never write reviews but since I referred to this site a lot before ordering our service I feel as though I should tell you how much I LOVE Viatalk. We have not had any "down time" with our service. Their site is so easy to use and I love that I can get emails with the message attached so that I can listen to my messages anywhere. I have never had the echo effect. A friend uses lingo and I actually hate calling her on the phone because of the echo. There has been one time when I heard a weird, annoying, soft sound over the line and I switched from using a cordless to the old fashioned corded phone and it cleared up. I lived in NYC during the east coast blackout and learned from that experience that we should always have a corded phone as a backup...considering I was also in labor at the time. :) Anyhow...I can not say enough good things about Viatalk. I am really pleased with our service.

Reviewers Comments:

I've been looking for VoIP for some time, mainly for the cost savings. Viatalk seemed like a good deal. It was easy to order and setup the sound quality is as good as my landline (which I am just about to get rid of and switch to cable - save the $20 I pay for a line rental that I no longer need). I've never had to call customer services so I gave them a 3. I've read a lot of complaints about people not realizing the charges they would owe, I recommend that you get the month to month plan and upgrade to the yearly plan if you are happy with the service. I now get phone service and cable internet that is much faster than my DSL and still save money - it doesn't get much better than that!

Reviewers Comments:

Don't even bother. I had VOIP through my broadband cable provider which was charging $40 a month so I decided to switch to the lowest I could find which was ViaTalk. Big mistake. I kept my old Voip phone and switched all the phones in my house over to via talk except one for my old line to compare. The ViaTalk line consistently would drop out for 5 to 10 seconds during a call and my original voip phone line for the same call was fine. Also their technical support wasn't that helpful and had long waits to finally speak to them. I cancelled my service 7 days into the 14 day eval period both via phone call to support and as well as a request through their support website. When I didn't get a confirmation email after 2 days I followed up and they mysteriously had no record of it. Finally they say as of tonight that it is done.....my fingers are crossed. WARNING: Read the fine print if you sign up for a year or more, they charge your credit card for the entire period up front.

Reviewers Comments:

I was unsure about converting to a voip service, but decided to give ViaTalk a try as recommended by a friend. So far, I have been impressed. The voice quality is very good, lots of free features, their down-time is minimal, and they really do have good customer service. Their customer service is done through a "ticket system" and the response is generally fast.

Reviewers Comments:

Trouble from the start! Asked that they transfer our previous number, after 2 months still had not been able to accomplish request. Customer Service (if that's what they like to call it) on an trouble ticket was answered on occasion. If you wanted any answers you had to call, and then wait forever. Then when you decide to give up the service, they give minimal information on what is to be returned (which is not told to you when you sign up for the service), and of course change an OUTRAGOUS FEE for non-return. Switched to Vonage, I got my old number in less than 7 days....and not had one problem.

Reviewers Comments:

Had the service for about a month, it goes down every week. Some times could not make in-calls, or out-calls, or both, sometimes voicemail was not working, there was 2 times CS number was down (also VOIP). When it was working the quality of out-going voice is poor, although in-coming voice was good, I guess it was because the cable modem download speed > upload speed. CS did not know what they were doing, always asked you to reset the phone adaptor, or power off/on it. It is Ok for testing a new technology but certainly not for a primary home/office line.

Reviewers Comments:

I'm extremely unhappy with the service. As of now I can't even call your Customer Service. Busy line. I'm tired of adapter resettings, network updates, faded calls and my wife's complainings about poor service. BAD decision on my part, who knew...

Reviewers Comments:

I ordered the viatalk plan based on the fact that I travel internationally and their website claimed that I could travel around with the phone. Installation in the Chicago area was a breeze but the rest was a nightmare. The device does not work internationally. After numerous calls to the help desk which is not truly 24x7 as advertised I was told that all international IP addresses are blocked. Was told that my problem would be taken care of but after 72 hours I and sitting with a piece of useless metal and no service. The calls to the help desk have cost me more than and years worth of viatalk service. I am switching to SunRocket and going to try and get my money back.

Reviewers Comments:

Ordered ViaTalk on 30 Sep 2005. The ATA was shipped that day; USPS took eight days to deliver a Priority Mail Package. Great Job USPS? Setup was simply plugging in the cables, power cord, and I had dial tone. Over all, the phone calls have been great; I have not experienced any outages, or dropped calls. Audio quality has been good to near perfect. I have had one or two error 101’s “All circuits busy, try again later”. On the second try I would get through. While its nice to be able to use 7 digit dialing for My area code, We also have a second newer area code in the Denver area so newer phone numbers are 11 digit dialing even if they are on the same block as Me. I would note that Viatalk has little control over this, it’s a problem that the Phone Companies created for themselves many years ago. My one wish would be that there were a bit more in the install kit. I have created for myself a card of the common calling features.

Just a Soapbox type note; I did a lot of checking of My cable service before I ordered VOIP. Before I order Comcast I rewired My cable from the point were the cable gets to the outside of My house to were the cable modem was to go. I also changed out the way the cable is split each of the TV’s in My house. While this may have been over kill, I know that I have the cleanest signal I can get going to the cable modem. People talk about how fast their broadband service is, when it is not always about “speed” with VOIP it is very often about lost and or dropped packets.

Reviewers Comments:

The entire process has been quite easy. Default adapter is a Sipura unit the size of a mouse. Have not noticed one outage and adapter seems to handle bandwidth issues quite well. Have had service about a month and am very pleased. Have not contacted customer service yet so I gave them a "3".

Reviewers Comments:

This service is a lot better than Nasty Packet8. They are really helpful and they comply with the FCC ruling and offer E-911 to most consumers through Level 3 Communications. They have lots of great features also, you can fax great because they use the G.711U Codec.

Reviewers Comments:

I'm paying about the same prices as Vonage, but ViaTalk is still in beta test, debugging, experimenting. Touch-tone control of various numbers I dial (bank, pharmacy, cell phone voice mail), etc. is very unreliable. ViaTalk claims the problem is unique to me. Baloney. Once a week or so the ATA has to be rebooted due to fast-busy or lack of dial tone. Sometimes, their servers don't accept re-registration without a 10+ minute delay and more reboots. This is the bleeding edge. I think their servers are not "carrier grade". Other than the touch-tone (DTMF) issue, they are probably no better/worse than Vonage.

Reviewers Comments:

Viatalk are UNRELIABLE and certainly not suitable for a primary line, if at all.  Their service seems to go offline every few days.  Customer support does not exist in any meaningful fashion, average waiting time is around an hour.  The cost of their service is misleading, the $10 per month option in reality means $240 up front for an untried service.  (A fact hidden until service was ordered). Save yourself a headache avoid Viatalk!

Reviewers Comments: