The below provides a quick overview of the user submitted reviews for ViaTalk.
|Service Provider||Number of Reviews||Average Rating||Recommended|
ViaTalk reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#227 : JUL 31st, 2013 : VICKIE
SERVICE IS BAD. HAD ONE BOX GO BAD THEN THIS ONE IS USED. GOING BAD SO I AM GOING TO A NEW PHONE SERVICE, BUT WAIT THEY TAKE 50.00 DOLLARS OFF YOU JUST TO SAY GOODBYE. THEY ALSO TAKE 50.00 FROM YOU FOR THERE USED EQUIPMENT WHICH ONLY COST ABOUT 50.00 TO START OFF. THEY RIP YOU OFF COMING OR GOING. FILE WITH THE BBB. THEY HAVE A GRADE OF C. I GIVE THEM A F.
#226 : JUN 6th, 2013 : Michelle
Wanted to note that as a former ViaTalk customer (2 years of service), they recently starting sending billing notices almost 5 years after I stopped service. They appear to have many more people working in billing than they do in customer service.
#225 : MAR 24th, 2013 : Ace
Pros: I have moved from 3 different states, and so far the service not been interrupted. Cons: They do not respond to trouble tickets placed online, you must call for them to take action. When setting up service it involves a lot of paperwork esp if you are porting over another number.
#224 : MAR 3rd, 2013 : Patrick
i would not go to any other company itp and magicjack are garbage kept losing calls and bad customer service,been with viatalk for 6 years strong !!!!
#223 : JUL 29th, 2012 : Mickael
Like many other customers of viatalk I find myself unable to use my phone service at all. I either cannot make a call (unavailability beeping tone) or the phone conversation get dropped (I can hear my correspondent but he/she can no longer hear me after about 10-15 minutes on the call), I cannot hear correspondent when I pick up the phone. Customer support is making apparently changes in my phone adapter every single time I contact them and I aks me to try out the new changes. I was using 8x8 prior to viatalk and the service was 1000 times better (I changed only to have a cheaper plan and it was a terrible error). Besides the fact that it is not working, I end up using my cell phone more which results in me paying for cell phone bill so I'm not saving any money and everyone calling me and using my phone at home is irritated. STAY AWAY FROM VIATALK if you intend to use your phone.
#222 : APR 27th, 2012 : Carmen
Researched a few and tried 2 others. Going on 4th year. Great service with better customization. Not a fancy webpage, but don't care! Setting changes all work, every time I need to change them. Two lines, can block calls over 12 ways! If I'm gonna pay anything, this makes it more than worth it. Hope more can get these benefits.
#221 : APR 4th, 2012 : Sharon
They haven't been able to correct the issues that I have had. I either cannot dial out or it takes two or three times before I can hear the other person (Unfortunately, they've received all of my call attempts). I cannot hear ANY inbound calls and have had to forward the line to my cell phone...which is incredibly irritating. I would not recommend them...the problems are annoying and embarassing when making a business call.
#220 : FEB 9th, 2012 : Eric
#219 : JAN 26th, 2012 : Mian
#218 : JAN 14th, 2012 : Kenneth
had phone power for 2 years with contract. Never had good sound quailty but last few months got where people could not hear me. after hours of talking to support still had problems. Waited till my contract was up then transfered my number to via talk. Via talk emailed me told me it would take up to 20 days for them to port my number but it only took 5 days. The device was really easy to set up. just plug ethernet cord in then phone line that was all there was. Have had no problem with sound . every one can hear me . i'm very happy with via talk.
#217 : DEC 4th, 2011 : Dan
Mostly good service but the value for the money is just not enough. I am currently using them for residential service. Some of the features to did work properly. I submitted tickets and was told that they would consider the issues in a future release of the control panel. Its been a year and they have yet to be fixed. Setup was a little rough at first but after a few days they tweaked enough things in te router to make it work nicely. I do have a call a day that is not the greatest quality. I never has a problem with it going down as soe people have reported. I you are considering using them for business services the price is very high.
#216 : NOV 15th, 2011 : Tim
There's nothing right w/ ViaTalk. Sure, they have lots of features. Problem? They don't work. I signed up for 2 years w/ one year free. I wanted out after 1 year and requested a 50% refund. (gracious on my part, the service hardly worked, and there's NO 9-1-1 support!!!). They told me I already had my one year, and that year 2 would be free. They methodically, and purposely avoid customer support. I reported them to the FCC, local authorities, you name it....if they charge the extra 9-1-1 fee, then heck, they should provide it! Run...run very very fast away from ViaTalk......
#215 : NOV 8th, 2011 : Arr
no dial tone all the time. very disappointed.
#214 : NOV 2nd, 2011 : Gayle
I have used Via Talk since 2004 and have been delighted! The sound quality is great and I like the extra features provided at no extra cost. I admit that it took a few weeks to work out the kinks in the beginning but I found the tech support group to be very helpful. In all the years I have used Via Talk I have found their customer service to be great. I have never had a problem. Best of all...their support and customer service is not outsourced. I get to speak to people who actually work there! I have found them to be a great value for the cost and I don't hesitate to recommend them to family and friends.
#213 : SEP 7th, 2011 : Allen
Have been a ViaTalk customer for years. Have had persistent issues (DTMF, e991, etc). Have used multiple ATAs, routers, and ISP providers yet the problem persist. Last issue I had my phone line was down completely. Called the support number, the tech couldn't find the problem, he then told me he would submit a ticket with the next level of support and someone would be in touch in a few days. Phone line down and it took 3 business days for someone to send me an email telling me to call support during working hours so they would watch my ATA attempt to connect. Really? The ATA is on and attempting to connect every 60 seconds.
#212 : AUG 1st, 2011 : Anand
We had our service for about 4 years now but are considering switching over to another provider.. my limited plan that supposed to be 10 a month is adding up to 16.54 a month due to their stupid taxes.. cant get how can they get away by charging almost 60% tax.. there is non existing customer service that u can speak to or who can help.. on my tax break out i get charged twice though different amounts for e911.. i would rather just port my number over to another provider than deal with their customer service.. Brendon, are you reading.. I am not alone.. I have been loyal to you guys for 5+ years and am getting a rough end of stick.. good luck sustaining your business model..
#211 : JUL 25th, 2011 : Nagendra
Hi All, Request you not to fall in the trap of Via-Talk looking at the initial offerings. Eventually , it is not cheap , if you calculate the one time payment and monthly bills. You will come to know the reality once it's up for renewal after fist two years. It's just rip-off for their quality and service. Please say NOOOOOOOOO!!!!!!!!!! to via-talk.
#210 : JUN 29th, 2011 : Chris
ViaTalk tech support never returns calls, and you cannot reach a live operator using their toll-free number. Left messages 4 times never received a call back. The only time I ever got a response is when the phone adapter quite working, but then they promised to call and did not call. DO NOT USE THEIR SERVICE
#209 : JUN 5th, 2011 : Aaron
I've had viatalk for 3 years and am attempting to cancel service at this time because I don't use it and $199 for 2 years plus another $50 in taxes/fees that would be due in the next few weeks makes it not worth it. I don't recommend them just because of the cancellation process. If I don't send back everything that was in the box I received 3yrs ago, they'll charge me somewhere between 0- $50. There is no easy way to contact them so I figure I'm going to take a hit somewhere between $50 and $100 just to cancel their service. The service while I had it was ok with not a lot of static. The standard delay in the voip kept me from being able to use it for a home alarm, but I think that is standard. Anyway, bottom line, I can't recommend them and regret getting the service just because of the hoops and cost of cancelling.
#208 : MAY 28th, 2011 : Danda
1) Pathetic Customer Service 2) Prompt in taking money from the account, but never provided any support or resolution of issues, though they will pretend as if the support is terrific 3) I went in for the two year unlimited, but for any disconnect they would charge 50$ for equipment, 50$ for early cancellation 4) These people are suckers of money, looking for every opportunity to suck money. 5) They will automatically renew all the lines, features by dropping a one-liner email expecting a reply within two days. Definite no value for your money. Don't ever opt for this career anymore.
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