Reviewers Comments:

SunRocket is simply not reliable. It is silly, it is always, about 20 times a week down for a period of time. It dials then gets a busy signal for no reason, it will do that for up to an hour. They will loose there network for hours and in some cases a whole day or two. It is not (not not not) a primary line if you need reliability. Also, privacy issues I have had a call waiting call enter into my other call. Bad at this stage s6nrocket customers are test rats.

Reviewers Comments:

I just find it funny for everyone who rates this service BAD.  Let me ask these people a question, why did you sign up for SunRocket?  Let me guess...you heard they were reliable.  NO...99% of SunRocket subscribers were looking to save a buck.  Let's be honest, if you're on a budget and looking for a car, you're not exactly going to the Jaguar Dealership. Give the Company it's due.......Its a startup, new, and has a long way to go....but I recommend it for the same reasons I signed up for it.  I knew it had challenges, I recently moved, and I was looking to save $$ on my phone bill.  I am saving $$, have my cell phone as back up, and I much rather be spending $60 a month on my cell phone and $199 for the YEAR...as opposed to donating $60 bucks and close to $1000 to the Verizon rip-off fund.

Reviewers Comments:

Horrible Customer service. One always should pray that it works without any problem. If problem comes you just should live at the mercy of customer service which is the lousiest thing one can ever imagine. They will ask you to reboot modem, router and computer once or twice, obviously without any result. Then will take alternate number telling that their level 2 customer service will get back... God only knows if they really exist as I never got a call back from them....  I have taken connection by transferring number from previous carrier.... once the number changed it took literally 10 days (at least 25 calls to customer service) for it to work....
Now again I have problem... God only knows when it gets resolved.......

Reviewers Comments:

I had this service and it seemed to work fine until I switched to Speakeasy DSL and then it would give a busy signal on all outgoing calls.  Customer service is terrible.  I spent 2 hours on hold to get in the level 2 tech queue.  It's been over 24 hours and the level 2 tech hasn't fixed the problem. They have had 2 major outages in the past month, and if you browse the internet you can find reports of problems all summer with Sunrocket.  If you want to save money and not have service, this is a good plan for you.

Reviewers Comments:

If you don't mind callers regularly not getting through, not getting voice mail, and sometimes getting strange messages saying the number is not available, and also don't mind that a least once a month you probably cannot make calls for a few hours when you need to (who knows how often it really doesn't work), and all you care about it price and great international rates.  Sunrocket is okay. Otherwise maybe you should keep shopping.  I keep thinking if I wait longer it will get better....But it doesn't....

Reviewers Comments:

The first Gizmo was lost. It took nearly a month to come on line after signing up. From the beginning the gizmo went down nearly daily that or their entire network was down. Comcast diagnosed the Gizmo causing latency in the internet connection. SR later bitched because it wasn't the proper 'A' config. A longer story short - the gizmo crashed at least once a day every day from March 'til August. It wasn't until I raised a serious stink I recv'd a replacement Gizmo. After a number of emails to member services (which typically are not responded to.) I emailed and said I might be sending two back unless I got a response. - They disconnected me.
I had to call this morning to have the service turned back on. BTW - There VRU was broke and would only go to memberservices ( thank god ) and their policy is to only discontinue service by a phone call. I rated Features as OK - Many features did not work until May. Ease of set up OK there were issues getting my link up. !Run! - Do Not Walk from this service!

Reviewers Comments:

SunRocket not reliable.  No ability to resolve problems.  Going to change to another provider, probably ViaTalk.

Reviewers Comments:

They can't seem to get a handle on the outages. They are every day now.  Sometime for an hour....Sometimes for over 2 days.  Now, to bug me even more, I can't get the darn voice mail light to stop blinking on my phones.  The service is not worth the savings.

Reviewers Comments:

I made a huge mistake trusting my money to SunRocket.  WIth a new baby on the way, I should have spent a little extra for a "land line"  The service is out OFTEN. If you plan on actually USING your internet connection AND talking on the phone. FORGET ABOUT IT.  If you stream music, play any online games, or download files, the phone service will either not function AT ALL, or will work on a 1 in 50 occurrences.  Calls don't go through, sound like your underwater etc.  Wait for the kinks to get ironed out.  Then invest in the new tech.

Reviewers Comments:

SR has very nice sound quality, decent rates, and helpful customer service. They are also the kings of outages and service interruptions. I'm barely ever home yet lately I can't use my phone half the time. I'm dumping them the moment I find a replacement plan.

Reviewers Comments:

Too many service outages. At least I was not able to use the Phone for 4 days in the last 2 weeks. Major service outage and not able to reach the customer support. The worst thing is, for incoming calls during an outage, the caller gets a automated voice stating "phone is disconnected". Based on these kind of irritating/irresponsible messages I would call their system is totally crazy. Their website shows there is a service outage but why the heck the caller gets "telephone disconnected message".

Reviewers Comments:

Frequency of outages and sound quality have deteriorated significantly in the last couple of months. I wonder if their business model is sustainable.

Reviewers Comments:

When the system works, it is great and the features are super.  I found the current log on MyAccount website invaluable to track calls I lost due to the unreliability of the system.  On average, I would say I have an 80% up time and 20% down time.  The down time during what I judge as normal service is extremely frustrating and completely unacceptable.  I have not had any service today (Sept 9, 05) for 22 hours and counting!  Sunrocket's status comment: "Sunrocket is currently experiencing a service degradation. Our engineers are working diligently to find a resolution as soon as possible. Thank you for your continued patience in this matter. If your Gizmo has no Voice light and/or no dialtone , then please power cycle your Gizmo. Please check back later for updates". Recycling power has done nothing.  I am ready to go back to regular phone service.

Reviewers Comments:

Easy to order.  Set-up says before router, no tech say maybe best to use output from router. Features good.  Sound poor lots and lots of echos.  Reliability terrible, sometimes can't call in, sometimes out, sometimes both.  Customer service not informative.  Its cheap.  I did recommend this early on, I'm sorry I did.