Reviewers Comments:

I dont know why other people are putting sunrocket down but mine works just great. I have mine hooked up different than they or most people do I hook the box to the cable modem then I go out of there box to my wireless router for my computers in my house. they say if you have a router than you plug the box into it. if you dont have a router the little box is a router to you just plug your computer in it. I just know alot about computers thats why I hooked mine up the way i did. oh yeh i use my computers at the same time and I've had NO DROPPED CALLS OR ANY THING SO FAR. SUNROCKET IS THE BEST IN MY BOOK AND IVE HAD OTHER VOIP SERVICE AND IT NEVER DID WORK AND THE COMPANY CLOSED ITS DOORS BEFORE I EVER DID GET IT TO WORK. I'll bet alot of the problems people are having is on there end not sunrockets.

Reviewers Comments:

Started on 4.2.06, set up was a breeze. All incoming & outgoing calls worked w/in 10 mins. I rec'd two Uniden phones & a FREE signature number as part of the promotion. Took SR SIX MONTHS to get my sig. # working....rec'd 6 mos. of credit. Then VoOx (third party vendor) kept stripping away my outbound caller ID. No rhyme or reason, had to change home # EIGHT times in 14 MONTHS!! Time to renew; "Corporate" decided I was given too much credit; $50.00 taken away, NO explanation. I was billed $463.00 for ONE year...WTH? I had to cancel two credit cards just so SR would not be able to bill me. Now, SR charges; $10/ship fee/$30 activation fee/FREE signature # will now cost $3.00 per month as of 7.07. I'm done!!! Cox is coming back to install phone service. BTW: Most level 1 techs are useless. Some level 2 tech are good. All in all SR is stressed to the max & we "customers" are feeling it. Yes, SunRocket SUCKS!!! **Over the past 14 mos.; I have spent well over 100 hrs. w/tech support.

Reviewers Comments:

Do not buy this service unless customer service is of no value. I signed up for sunrocket 5-18-07. After reading reviews I decided to cancel the next day. They said they could not cancel because their system was down. And they said I would have to call them back. I did. I but got the same excuse “the system was down”. On my third try they said I could not cancel yet because the account was not posted. They said to call back again Monday. So far I have waded through their phone tree four times, waited 5 minutes per call and always reach the wrong person. And to cancel I always have to call them back. They can not just make a note and do it once their system is back up!? The customer services reps sound young untrained people. One told me, and I quote, “I can not cancel this now because the billing system is down and I am going home in 20 minutes anyway”. Cheap rates yes, cut rate service yes. If you run a small business, like I do, who needs the pain?

Reviewers Comments:

The no gotcha phone company- that's a joke!! I purchased sunrocket and was told that if I could not get it working I would get a full refund. I spent approx one full weekend on the phone with their tech support. I told them I was canceling the service so they put me up to level 2 tech support. This tech support screwed up my internet but did not get the phone working. I said just cancel the service. I did not get my money back they told me that I could only get 11 months back because they had no record of my phone calls. I still have not seen that money either. I could never use the service because they could not get it working but yet I had to pay for it!!! Save yourself the time and the trouble. Do not order Sun Rocket. Take the money out of your wallet and let the money blow away in the wind.

Reviewers Comments:

As others said-they just blame the ISP. I ran 5 tests from there website and I am having pretty decent download speed of more than 700 Kbps and upload of 320 Kbps. Call quality is choppy and dropped calls. I am going to return it back. Compared to Cablevision (when I was in NJ) - quality is pathetic. Though Cablevision charges 29.95 per month-but the quality is exceptionally good. Cablevision comes 9/10. Lingo comes 4/5 and SunRocket just 4/5

Reviewers Comments:

I've had SR for almost one year now and the service has been horrible from the start. The technical support people seem to just take pot shots at a solution. I have lots of dropped calls, bad sound, echo, the complaints go on. There have been considerable amounts of time where to use the phone I had to be off the internet or the cal would drop. It also frequently happens when I'm not even on the internet. They always blame the ISP for the problems. The ISP says the service I have is working fine. Actually it does, if I get rid of their gizmo. I'm looking for someone else to replace this looser company.

Reviewers Comments:

I just spoke with Dan Garton of SunRocket. He informed me that 20 contacts in the contact log is the limit to the number of contacts that can be entered. Unfortunately, there is no warning about this issue, and the problem is that when you exceed 20 entries, the server locks you out and you can't get at your contacts. Sunrocket should inform their customers and potential customers of this problem. People who have spent a substantial amount of time entering all their personal contacts into the SR contact log will have wasted countless hours, and then will not only loose access to phone numbers, perhaps in an emergency situation, but will have to re-enter the data...to a limit of twenty contacts. This is a server space/programming issue and what makes it particularly frustrating is that the SR servers will store several megabits of .wav file data for voicemail messages, but limit the relatively small text file data in a user's contact entry to a few Kb's. This does not make any sense at all. Add to that, the fact that the user agreement makes no mention of this limit; and neither the contact log page, nor the FAQ's even acknowledge that there is a limit or a problem with access when you exceed the artificial 20 entry limit; and you have a real frustrating time-consuming mess. Please SunRocket, increase my limit to at least 100 contacts...I am an Irish Catholic with six brothers and 22 nieces and nephews...and yes I use "click to call" in my contact log to check and see if my favorite tavern has restocked their supply of Guinness...I have five favorite taverns...come on you guys...a 20 contact limit is absurd!

Reviewers Comments:

Very bad sound quality. Lots of drop calls. Lots of problems with service. I DO NOT recommend Sunrocket to anyone.

Reviewers Comments:

We have experienced a couple of outages of the few months we have had service. But for the price, features and long distance, we cant afford to not use this. The on-line features on their website are great. The setup was easy. I did have to make a call to tech support though. Their tech was knowledgeable and helped me get underway in a matter of minutes. We were also able to transfer our existing number to sunrocket which was great!

Reviewers Comments:

Phone service was good at first and then the reliability and sound quality went down hill. The phone service only worked about 10% of the time. Tech support asked me to move my Gismo-(VOIP Router) to the perimeter to verify that my firewall was not causing the service interruption. So I moved the router and received a slight improvement in quality but reliability was still an issue. With my Gizmo now wide open to the internet Sunrocket pushed an automated firmware update to the gizmo that removed my ability to login and make required NAT changes to the Gismo. Now this would be fine if this device was not also functioning as a NAT Router. All internal network services were disrupted. A router reset does not help. Sunrocket said that they can not give me the new admin password and they are unable to add NAT entries on the unit. After months of unreliable service and ongoing support calls that go nowhere I canceled my service with sunrocket. Now I am having an issue transferring my number away from Sunrocket. Stay away from Sunrocket. David

Reviewers Comments:

Sunrocket will not admit a mistake. Suppose you have a power outage and your cable modem goes down while you are out of town. When someone calls your Sunrocket # - what do you think the recorded announcement should be? Let's also assume there are no features such as call forwarding invoked. It certainly should NOT be "The number has been disconnected or is no longer in service". I've tried to explain this to them but either a) they know it and are too lazy to fix it or b) they are total morons.

Reviewers Comments:

initially my service worked really well, then I'm told , another gizmo was sent out with the same number as my own , suddenly I had the voice of a gentleman in California on my voice mail & I guess he had mine! The situation has gone from bad to worse I have no phone service right now. They promised to overnight me a new gizmo on 4/19/07.I have spoken to at least 10 people at the company so far , the supervisor promised me to arrange to overnight a gizmo on monday , after much complaining on my part so far no gizmo no phone service It is now 4pm on 4/26/07 I couldn't even imagine how dreadful this experience has turned out to be. THIS SUNROCKET COMPANY REALLY , REALLY SUCKS!!! My friends , relatives & neighbours have all been updated to be aware of this company!!!

Reviewers Comments:

The service is ok with the occasional garbled voice, had to unplug the modem once and seem to fixed that. However if you want a number change FORGET ABOUT IT>>> the transfer date for my number was over a month ago and no transfer as of yet. I have called them numerous times, every time of which I am told they will forward my trouble ticket to the provisioning department who handles all those issues and that I will receive a call within 48 hours letting me know whats up.. I have played this game for about 5-6 times now, waiting 2-3 days between calls, and what do you know the same response is given " we will look into it and call you back". SO now I am stuck with my internet phone VOIP and my old fashioned landline phone in which I still pay a monthly bill for, have to hold on to it until the number transfer happens. I almost feel like this is some scam that sun rocket has with other phone companies forcing customers to pay an extra 3-6 months for a phone service, before they decide to transfer my number.. I AM VERY SORRY THAT I WENT WITH THIS COMPANY, PLEASE DO NOT MAKE THE SAME MISTAKE THAT I DID. SUNROCKET HAS SOME SERIOUS CUSTOMER SERVICE ISSUES, ABSOLUTELY HORRIBLE.

Reviewers Comments:

Been using Sunrocket for a year now, just renewed Great service, Great customer support, Great Quality