Reviewers Comments:

Incredible value. Small technical difficulties, the Linksys gizmo wouldn’t work attached as a client behind my Linksys VPN wireless G firewall/AP, even with software and hardware DMZ options. SunRocket documentation recommended the gizmo be installed in front of the FW/AP, so I did so, and enabled the DMZ forwarding features of the gizmo, so I could still access my home network. Worked great. One problem encountered was when people were accessing my web camera, the voice quality of my speech was degraded, with intermittent packets dropped. Setting the QOS settings to TBF on the Linksys gizmo fixed the issue and now the SunRocket VOIP traffic gets priority. Had no trouble with the web site, no outages, apart when the cable service was down for 1 hour for maintenance in the middle of the night. SunRocket is totally recommend.

Reviewers Comments:

I use Sunrocket exclusively for call forwarding purposes and forward to a Verizon land line. My telephone # ends with the digits 1234 and this number is used exclusively for business purposes. The sound quality is awful and I don't even have the gizmo connected. I often have to call my clients back as the sound quality is so poor. I would say the sound quality is poor 20-25% of the time. I don't know if this is a Sunrocket problem or a problem with VOIP in general. Customer service is poor and my impression is that they know it's a chronic problem they can't fix.

Reviewers Comments:

Sunrocket has the worldest slowest website. Sometimes the home page will not even load. To manage your account, you need to log in. Thus, there are times when you cannot login to manage your account. Sunrocket management has known about this since at least September 2006, but have done nothing about it.

Reviewers Comments:

I did a lot of research on different providers. I set up a spreadsheet and analyzed all of the different providers. I settled on Sunrocket for a couple of reasons. No bull pricing. You pay $199 per year. No tax no surcharge. No extra fees. Check others, particularly local cable providers. They all add fees and taxes. I had the usual switching my phone number hassles but they appear to be mostly from ATT. I think it is great. Voice quality is great. No one in my family can tell any difference.

Reviewers Comments:

What a mistake I made!.. I was a long time Vonage customer but when I saw a special for 2 years of service for $199, I took a chance. The setup was easy and porting my old number took almost 30 days. 60% of my calls would drop or not even connect at all and when they did, the sound quality was extremely poor. 3 weeks into service Sunrocket changed my number since they claimed I was in a different service area a new number was required for 911 service. I spoke with customer service 8 times giving them my tax bills, utility bills, and even a letter from the post office verifying my address, but they insisted I was 2 towns away and they could not switch my number back. Had enough... Switched back to Vonage, 9 days later my number was ported over and now have reliable service again.....Do yourself a favor, stay away from SunRocket!

Reviewers Comments:

Things have really improved since I began my service on December 31, 2005, just over 1 year ago. I had trouble setting up the 'gizmo', but two calls to CS solved the problem. I have incurred two outages during 2006 - not bad considering South Central Bell was out more than that during the 3 months I had both services! CS had been poor, but is now up to good. SunRocket is a GREAT value for the money. It is not perfect, but nothing is.

Reviewers Comments:

Have been using SunRocket for about 2 months now and no complaints so far. I switched from Verizon to SunRocket and don't see any noticeable difference in voice quality. The web site is pretty easy to use as well for the various features. I have a 5/2Mbps internet connection through FIOS. Haven't had the need to contact customer service so don't know how good or bad that is.

Reviewers Comments:

I have Motorola Canopy wireless internet. Sunrocket tells you that they do NOT recommend using VOIP with wireless internet. I have a really great ISP who is high-tech with a small town kind of personal service. They assured me that their service would work fine with VOIP. Being a cost-conscious individual, I needed to know all of this before I jumped into both plans as it cost me $500 to set up with their equipment, not to mention the additional $30 a month service just for using their service. They already had several customers who used Vonage as their VOIP service, but I was attracted to the lower price of Sunrocket. So I took the risk and signed up for both. After about 12 hours on the phone between the two, we figured it out and so far, IT ALL WORKS GREAT! My two big problems were 1) that Sunrocket customer service people are not knowledgeable as to all the ins and outs of wireless and so they are scared of it, and 2) the wireless ISP had to make several adjustments to how my radio receives frequencies in accordance with Sunrocket's 'gizmo. Sunrocket's people don't know how to hook up the gizmo when you don't have a modem coming off the cable line and, of course, the instructions don't tell you either. The ISP knew that I had to give them the MAC # off the bottom of the gizmo. (Later, I found a Sunrocket C.S. rep that knew this.) My landline number (Verizon) transferred easily within 14 days. I lost service when my transfer was complete and the ISP had to make one more change. In spite of C.S. people not knowing what to do, they were friendly and seemed to really want to solve my problems. In the long run, most of the issues were not with them, but with the ISP. I am kind of an electronics 'dummy, but sure learned a lot in this experience. If anything, Sunrocket needs to get 'up to speed' with their knowledge of technology. They don't understand that 'wireless' internet is not the same as WiFi. In all, I am very pleased with the quality of sound and service and I hope my experience can save others some of the frustration I had. Wireless internet DOES work with VOIP.

Reviewers Comments:

I did a lot of research prior to ordering Sunrocket. To tell the truth after reading about voip and researching all the plans, not to mention many review sites like this one, I have to say I ordered the service with low expectations. It sounded like there were many poor experiences with Sun Rocket. I figured with their cancellation policy I didn't have much to lose. I must say, I got the equipment fast, plugged it in no problem, and in a matter of minutes had a dial tone. My experience so far has exceeded my expectations. The only minor complaint I have is occasional poor quality sound when speaking to someone on a cell phone that I didn't experience from my regular land line phone. I expect this has less to do with SunRocket than voip in general but it is certainly tolerable for the $17 a month under the annual plan. I have had two experiences with customer service. I set up my second number and had an issue with it activating. The first person I spoke to seemed helpful but was not able to resolve my problem. He said he would escalate my case to the next tier of technical support. One week later it still wasn't resolved. I called again and got a prompt answer and the person worked to resolve my problem. She called me back within 30 minutes and the issue was resolved. I have since recommended the service to a couple friends and they have had a positive experience so far as well. If you are thinking of voip, expect slightly lower quality calls on occasion but well worth the cost savings from your traditional carrier. With Sunrockets cancellation policy you have little to lose in trying their service.

Reviewers Comments:

I just signed on with SunRocket on January 1st. I did so after I was talking with a friend who was using it. I had no idea he was on a VoIP connection and it sounded great. With a $50 a month phone bill with the local incumbent service, AT&T and another $10-$15 a month for long distance with yet another provider, I was looking for a reliable, low cost alternative to the status quo. So far the voice quality (important to me) is great as well as the features set this VOIP provider offers. Most of these features are accessed via the web. You can do so from any computer with web access. I haven't explored what can be done from the home phone, but it seems on the surface that it's limited to voice mail management. The web-based features are easy to use and some of those offered are simply not available from the traditonal copper based telephone companies. I love the ability to be able to have my voice mail accessible from any PC, sent to my cell phone and other delivery methods and options. If you visit the various weblogs, review web sites, etc., you're going to see a wide range of opinions and satisfaction levels accross the board with the available VoIP services. My opinion so far, is the service is as advertised. A customer service call to SunRocket customer service however proved that they have a lot of room for improvement in this area.

Reviewers Comments:

I tried for two months to get SunRocket to transfer my local number. They tried once and the request was rejected due to my having a "distinctive ring" feature. I had that removed and gave them a confirmation number. They didn't try again until I had made several calls over a period of weeks. Then they waited another week to submit the request to their contractor. Well, the request bounced again - for the same reason. I called my POTS provider to verify that there is no distinctive ring feature or any other reason that would restrict porting the local number. Therefore the failure to transfer the number rests with SunRocket. Enough is enough. I called today to cancel the service. They were friendly and courteous up to the point that I requested a refund for the "gizmo." They refused a refund because I had not canceled within 30 days. I trusted they were seriously working on transferring the number. My mistake. No refund. Reason? "Company policy." Bottom line: if everything goes good, it goes great. If it doesn't, you will be S.O.L.

Reviewers Comments:

I had service with SunRocket for approximately 10 months. During this time the service was very bad. Service went down several times and there was no help. The call quality was very bad and I had several tickets open with then and the tech support was not helpful at all. Whenever there was calls for call quality, functionality or service outage problem, the support team would hardly come up is one single solution. One time I was about to cancel the server but because I still has remaining months and since they would not return the unused months of service I had no choice but keep their service until annual plan expires.

Reviewers Comments:

I ordered Sunrocket service in April 2005. I had some trouble getting the "gizmo" lights to come on by following the written directions, so eventually had to contact customer service (that's why it took me more than than a few days to have service activated -- I tried it myself for a week before calling. The gizmo itself arrived within a couple of days.) I used the "monthly" plan at first, while I evaluated the service. My service was fine (I had Comcast cable at the time) once I got the system set up (with the help of Sunrocket customer service). I moved a few months later, and began using the local cable provider at that point (Mediacom). I had no issues setting up the service after the move--once I got cable hooked up in my new place, I simply plugged everything in, and the Sunrocket service worked immediately. In the fall of 2005, having moved and evaluated the Sunrocket service on my new cable provider, I decided to move to the Annual Edition. I contacted customer service via email, and requested the change. I received no response, and my next monthly bill was processed as usual. I figured I hadn't given them enough notice, so I waited another month. Again, my monthly bill processed as usual. At this point, I contacted the "Build it Better" customer service, and they promptly responded with an apology, and declared that I would indeed be switched over to the annual plan. I was changed over to the annual edition at the next billing cycle, and I also received credit for the additional "monthly" bills I'd been charged. My plan came up for renewal recently, and that proceeded without a glitch. While there were a few service outages the first few months I used Sunrocket (only two major ones), any service errors I have encountered in the last year and a half or so have all been the fault of my cable provider. I believe Sunrocket service is extremely reliable at this point. I try to avoid dealing with customer service on the phone, as they were slow to answer, and not terribly knowledgeable the few times I contacted them (I haven't contacted them since the initial six months or so of service, so things may have changed). Overall, the service seems extremely useful and reliable, but the employees are not so much. I would definitely recommend the Sunrocket service to friends or family that are technologically savvy. I would probably try to be on hand for assistance installing it for those that don't have any networking experience, or those with only basic computer skills, though--the setup might be too frustrating for them if they have to contact customer service. Also, I have submitted a feature request to Sunrocket, which was promptly acknowledged (a year or more ago) but while they claimed to be "working on such a feature" I have not seen any new features relating to my request. (At the time, I assumed it was a form response, and at this point, I'm pretty sure it was--but at least they acknowledged the idea quickly.) I no longer maintain a landline, and only have a prepaid cell phone to back up the Sunrocket service in case of emergencies, and have not been inconvenienced by this setup (yet) nor do I regret the $21+ dollars a month I was spending for the "basic" phone line I didn't ever use.