Reviewers Comments:

I signed up for Sunrocket after having problems with Vonage (Just a bad router, but tech support would not do anything about it). Ordering it was no problem, they billed my credit card the same day. The problems started when it took more then half a month to get my "Gizmo". Each time I would call, I would get a different lie about why it was not shipped. I was charged for a month of service that I could not use for more then half the month. When I did get the "Gizmo", it would not work. I spent hours and hours on my cell phone to get the "Gizmo" to work. (I know what I am doing, I know how to configure my router). After getting to 2nd level support, they did get it to work. Sound quality was always bad. Three weeks ago it got so bad that I could not use it. I got tired of telling the problem to 1st level support only to have nothing done. I was told that I would be called back and I am still waiting. I just switched to VOIPYourLife. One thing I can say for Sunrocket, they did not give me a hard time to cancel my service like Vonage did. Price is not everything, if it does not work you don't save anything. I would stay away from Sunrocket. Scott.

Reviewers Comments:

I had no interest in switching to VoIP and had never heard of SunRocket when a friend recommended it to me. After reading all the reviews on this site and others, I decided to move to VoIP, but NOT with SunRocket due to its notoriously bad customer service ratings. I have a specific list of features that I NEED. I am currently paying $550/year with Cavalier on home line and $900/year with Verizon on business line. I needed a feature to combine these two services into one, transfer existing numbers and each number to have its own voice mail boxes with different ring tones so that I do NOT have to buy a 2-line telephone. After talking to non-SunRocket reps, it appeared that SunRocket was the only company providing all the feature that I need at a reasonable price and I decided to gamble with SunRocket. Well, the guy who took my order at SunRocket wasn’t a touchy-feely person like the lady at VoIP Your Life, but he did his job taking the order, and all was set in motion. I placed the order on 10/25 and received the SunRocket gizmo with a free 5.8GHz GE phone on 10/27 and the setup and the installation was a breeze. SOUND QUALITY When I talked to the rep in VoIP Your Life and another company in Florida, there was an underling humming/buzzing noise and they were using their own service. When I talked to the SunRocket rep, it did not have the buzzing noise, but they were NOT using their own service and I wondered why. To prepare for VoIP, my Internet connection was changed from Verizon DSL to FIOS, which increased the speed to 5MB down and 1.7MB up. I don’t know if this is the reason, but my SunRocket does NOT have any buzzing noise – actually it is whole lot clearer than my landline. I just had an hour-long tele-seminar, and I am ecstatic about the sound quality. SO FAR I have no complaints about SunRocket and I hope I will never have to talk to Customer Service. It has been 4 days since I installed VoIP and I have received 2 e-mail messages from SonRocket on the home number transfer status. I wanted to switch my home number first, then my business line to keep my livelihood going. I am so tickled about the quality of sound and long list of features in addition to the HUGE saving on my phone bills – about $1,200 per year. I will post updates on the quality of the phone number transfer service. BTW, it doesn’t seem to have a way to import my Outlook contact to SunRocket Contact List – bummer!

Reviewers Comments:

Small glitch at the time of setup. (no incoming calls) Fixed after 3 calls to Support. Other than that, I have no problem with it.

Reviewers Comments:

This is a follow up to my earlier comment on SR. I went ahead and cancelled my SR subscription. I ordered Vonage and Packet8 to evaluate both of them. I did see some weird issues with Vonage where unknown people were calling me (at office) even if it showed my home number on the caller ID. Also the $29.00 price tag (including taxes) is a wee bit high. With the packet8, I see someone else’s # on the caller ID. Packet 8 too is around $20 (including taxes). I tried my luck with SR again. I reordered SR, got the gizmo yesterday and again went through the same setup routine and found out that my inbound calls were not coming in. This time, on calling tech support, it seems I got a knowledgeable lady. She explained that it's an issue with the local service provider (my area do not have numbers that are pre-activated and SR has to put in a request to a third party service provider to activate the number + E911 which takes 10-16 days). For a workaround, she immediately assigned me a pre-activated signature# (they can do so for signature# as it need not conform to the area that one lives in). This way I now had incoming on my signature# and outgoing on my primary number. She also raised a high priority ticket with their provisioning dept. Today, I found that my primary number has changed and that both incoming and outgoing are working on the primary #. They also resolved the ticket saying that the vendor (service provider) has fixed the issue. Now SR seems to be working perfect with sound quality being excellent. I guess, ultimately it depends on what kind of person you are dealing with on the other side to have your issues resolved. I was just unlucky the first time. I cancelled my Vonage and I shall be evaluating packet8/SR for the next couple of days I guess I could go either ways. Let’s see how both of them work out in terms of sound quality and customer support.

Reviewers Comments:

I continue to be surprised by all the negative comments I've read. Have had the service for over a month and it has been close to flawless. I've had decent experience with one small issue through tech support and the problem was solved. Took a couple of days (caller id issue) but they seemed to work hard at fixing it. Right now I'm very satisfied with the service.

Reviewers Comments:

Crummy service all around. Been getting double and triple billing on overseas calls to Philippines. poor or no connection to Philippines but still billed. I'm going to try Vonage or go back to Verizon for land line. My Cingular cell service is great at home now cuz we have a new tower at the local VFD. My cingular overseas calls are the same per min. at .17-.23 and PERFECT connection, quality, reliability. My wife does business in the PI and needs the reliability..... I dont need the triple billing, way too many calls to cus.serv.. and no response. I'm cheap but I would not recommend this outfit to anyone. Yours, Captain Scott, B767 major carrier int'l.

Reviewers Comments:

Technical support = BAD. Customer support = Very BAD. Couldn't make outbound calls. Called tech support, they couldn't resolved the problem and escalated it to the next level. Got a call back from a technician after 3 (!) days asking me if I still had problem making calls. Since he called me in the middle of the day I was at work and couldn't help him to troubleshoot the problem. I've got email next day stating that my issue was resolved and the ticket closed. I called customer support to complain but the rep hang up on me deliberately. Just like Broadvoice, that I had for a year - everything is good until there is a problem, then it's a nightmare to get help.

Reviewers Comments:

I have had minimal problems the past 9 months, but like many other users, CS is a joke. This is a down side of the company, and it does not look like anyone is going to fix it. CORPORATE ARE YOU LISTENING?? Will I renew in 3 months? Not sure, but after checking reviews on all the other VOIP plans it seems that it is a hit or miss. I guess I have been lucky with the old "Gizmo", call forwarding to my cell phone when traveling works well, remote message retrieval works well, faxing is a no brainer from my computer/all-in-one printer, dialing from address book on the computer, remote access to SR web control panel to change settings. So, maybe I will stay with them for another year.. And by the way, I am hearing disabled and have to use special equipment with the system, and it does not interfere.

Reviewers Comments:

Great value as far as the $199/year unlimited calls. But one has to suffer frequent dropped calls, poor sound quality (echoes and delays). They have English speaking customer service which is great but don't expect your problems to be fixed without having to call over and over and over again until you can reach the second tier technical support! It's been frustrating using their service but it's the lowest cost service provider available for the time being. Just hope they will make some speedy improvements.

Reviewers Comments:

I would not recommend Sunrocket; it’s a terrible VOIP service. Look over VOIP reviews and get a 5 star company Sunrocket will be nothing but a headache for you. There are mutable providers in the same price range with much better service and quality... I would also recommend: if you choose Sunrocket to pay with a VISA gift card if on the monthly plan. Sunrocket has billing issues and if they over bill you or double charge you it’s a long wait for them to give a refund on your credit or debit card, if they do at all.

Reviewers Comments:

I ordered this service online on the 30th of August after my friend recommended it. However to me this did not work out, I could not hook up the system in the first place. so I called for help nothing worked out I was put on hold endlessly, really ridiculous. the customer service was bad the guy did not even introduce his name, voice was very week. he did not give me the impression he was qualified to help. Anyways that was the end, I decided I was not going to continue with request for service with them. (You get for what you pay) So here is my cancellation. thank God I read the info before sending back the product or else the guys can get you (my experience with Vonage helped here). I packed the product and shipped it through UPS with the return shipping slip they sent me ( good Guys they saved me a lot in terms of shipping) . On the 9th of September two days after I shipped the product back I checked if they got my item and called them up. A customer service rep answered the phone this time a little better he introduced his name (must have been trained) and then he said he will help me set it up. I said I already returned the product. he kept saying Sir I will walk you through the process of setting up your Gizmo. I told him ok but now the product is in your company. Then he got what I was saying and said ok let me put you on hold. 20 minutes I was then I hung up and called again and spoke to another rep. who said after a lot of coaxing I have documented that you have returned the product and that as soon as the billed dept is able to process the refund your credit card will be debited. Now this is great simple. Excellent I have solved a potential problem. As he also confirmed what card I was using the last four digits and the billing address etc. The way he spoke I believed they will be prompt and honest. An e-mail was sent with a ticket number which stated that my cancellation has been made and this ticket is valid for 48 hours. If you do not believe us you may contact us again with this ticket number. Now this sounded fishy I told myself I should keep this e-mail and not junk it. It did help after a 10 days I found not debit transactions on my credit card that was the 20th I called them up. I was up on hold after giving the initial information for over 40 minutes. I was furious. I hung up and called them again I had a cautious guy this time I noted his name etc and the he said that their systems were down etc and so they would like to apologies for the delay. Happy, Happy I was , he said he is redoing my ticket and will send me an e-mail to the effect. I received an e-mail Your issue has been resolved and your cancellation has been made, If you do not believe call us, this ticket is valid for 48 hours. now you get the impression that these guys are a big corporate and very prompt. two days later no sign of my money refunded. I call them up spend 30 minutes this time after giving details about my call and wanting to know the status of my refund and exactly when it will be made. the reply I get is it is in the process today is Friday and it will take at least Monday for the refund to be made. I said : I have already made a request and cancelled the service. on the 9th and on the 20th it was processed. "yes Sir but our system was down and we are working the refund based on the priority we have here (. is in line). Anyway I asked to talk to a supervisor. I blue them off. They promised to work on my refund as a priority and also send me an e-mail to that effect. But I did not receive any e-mails. So again that night I called in and talked to a rep and told him in a soft tone and polite manner to read to me what they had on my file he read that on the 9th and the 20th I had two conversations with them. Now this told me that some of my calls they were not documenting and hence this disparity. I called my credit card company and told them the problem they asked me to file a complaint through them for refund with regard to non-fulfillment of service. I did that and called again the next day into SR. spoke to a rep and told him that I have filed a suit against the through my credit card company. he promised that things were fine with their system and everything will be proceed today. I said ok but then I got an e-mail to that effect but no refund. My credit card company gave me conditional refund of the amount. I called my lawyer who asked me document everything e-mails and also go beyond that to have the telephone conversation taped. So I called SR and spoke to rep who affirmed this time after a long wait on hold that I will be paid my money but he could not say how long it would tale this was on the 9th of October. One month after my initial call to cancel the service. I have read a lot of frustrating reviews by customers and hence wanted to help you in this area. I did not disclose to the SR rep that I was taping his conversation with me until the end and what happens he confronts you on the issue of non-disclosure and I told help that I am the customer, " here you are to serve me not me" and he hangs up and then I call in again speak to girl who tries to help but then the end result is that I get an e-mail " as per our conversation you have been refunded your full amount" but it took five days for this to reflect on my credit card statement so in total I have spent over a month in getting my Money back. " Real cheap guys Nice deal you can talk endlessly to your friends etc but watch out their products are not tested, staff are not qualified to deal with issues. Stay away, dont ever go for such cheap deals, unless you are willing to gamble" Reviews by other are horrible to hear but mine end sweet, I was the winner and I learnt we need to record our conversations with people who out to get us innocent customers as Baits" Thanks you reading My Radioshack telephone recorder is a good buy I am going to use it when these telemarketers call. " Good and happy redressal with RS" " be Cool document and also call your lawyer if needed/. Jude

Reviewers Comments:

I agree with Sam 200%. I ordered Sun rocket on 15th Of Sept, 2006. I got the gizmo on time, no issues there. Hooking up the gizmo was a one minute job. I could immediately make outbound call and sound quality is good. However, I realized that there were no inbound calls. On enquiring about it, I came to know that it will take 16 days to get activated. But that was still okay. After 16 days, I still did not have any inbound call, so I called again and they tried to do some things with the gizmo. It didn't get resolved. Then the ticket got moved to their provisioning dept. God knows what it is but to me it seems it's a black hole dept. I have tried to follow up 4 times after that but every time, the reps get stuck at the provisioning dept, saying that someone will call me from that dept within 24-48 hrs, even though no one calls. It has come to this that I called in today to call in my subscription. The rep seemed to be nice and she did find out that I was having issue (by calling from different phones) and promised that someone from their eng dept will contact me within 24 hrs. So as a favor, I am going to wait another 1 day (need to cancel within 30 days) and if I don't get inbound calls by 15th of this month, then then it's bye bye SunRocket forever for me.

Reviewers Comments:

Sun Rocket customer service is rude & joke. I have reported two problem, since I had service from them. Non of them is solved yet (5 month after). They closed the ticket & opened new one for same problem, so they can say it is not 5 month old problem. They are not able to transfer my number from Vonage still after 5 months of service. Now my friends started to use my temporary number as permanent. When I called them for follow up, CS tells me I have to call old service provide to my number transfer to new provider. He is not going to going to do that. He can't help any more.