Reviewers Comments:

Had been a Lingo customer for a few months. After becoming very upset and loosing important calls I did the research and found the winner. So far, I have had no problems with SunRocket. They have done what they said they would do and more. The other day there was an outage for an hour or so. They put a 10 point credit on ALL customer accounts for the mistake they made. I highly suggest switching to SunRocket. It is easy to order, setup and manage. Their customer service reps are easy to understand and give great direction. Don't be afraid...switch now! I'm so happy I do not have to wait in fear of what my next bill will be. I know it is going to be the same great rate every single month...never higher, never lower! Thanks SunRocket!

Reviewers Comments:

A few glitches but overall great service. I paid more in taxes than I do now per month and I love not getting a bill for a year. I use my cell as a backup but so far so good. Once in a while (during peak times 4-5pm, etc.) it sounds like someone is stuttering. The 3-way calling which I use a lot is difficult to work. The online phone log and contacts (you can use the computer to dial) is wonderful. Can't wait till I can upload my outlook.

Reviewers Comments:

I have had 2-7 hour outages on the average of twice a month for the past four months. And usually you don't know that you are not receiving incoming calls until you try to make an outgoing one and discover there is a problem. Typically there is no announcement on their Web site until well into the outage and then the message is generic with no indication of when the outage began, how long it might last, and what number to call (assuming, of course, you have a backup cell or land system). An up-front message on their 800 number confirming an outage might satisfy some callers who simply want verification that there is a problem and can wait it out.  When you finally reach a customer service rep, he/she might be apologetic, but really not much more useful than that.  After enduring a more than 7 hour outage today, I came within a nanosecond of bailing out - - after making other service arrangements.  I have family traveling overseas with whom I was unable to communicate most of the day.  That is not conducive to a warm and fuzzy feeling about SunRocket's performance and reliability.  Sure the price is right, but I'm beginning to get the idea that I'm getting what I paid for.

Reviewers Comments:

Main issues are that SunRocket's customer service Sucks! Sucks! Sucks!  It's one of the worst out there, even worse than Vonage. I requested an LNP from ATT March 17 and as of July 9 still hasn't happened. I've had multiple email chains with multiple people; threatened to drop them twice and they still can't communicate among themselves. I dropped them today and asked for a full refund.  I have reported them to the AZ Atty General's Office for investigation.

Reviewers Comments:

You have got to get SunRocket. At $199 per year you cannot beat the value. So far it's been great and I would recommend it to anyone.

Reviewers Comments:

As far as Sunrocket goes - I had a couple of initial problems that got dealt with and now it's been running problem free for several weeks now. They were having issues with caller ID and that too got resolved. Frankly - I'm loving this service! This has to be the best thing since sliced bread! They ported my number over no problem and save for a slightly slow website when dealing with contacts - I think it's a great service. You just can't beat the price! $200 bucks a year for every feature in the book and 0 long distance charges!  Wow.

Reviewers Comments:

Early on in service, haven't transferred my land line # yet. Easy to set up, no problems with linksys router. I have the phone (gizmo) router between the cable modem and network router. So far so good. THANK YOU Sunrocket for the included Uniden 2.4Ghz dual phone package...with no set up charges...what fantastic incentive!! Just remember to dial the area code for all calls...no problem for me.

Reviewers Comments:

Best VOIP deal. Nobody is close right now. No setup fee, 2 free phones. LOVE IT. Quality of service is exceptional.

Reviewers Comments:

I've had this service for 5 months now. They were fine for the first four months but the wheels suddenly came off and so far they've shown no indication they'll ever be able to fix it. My ratings are affected by the price I paid. If nothing else, Sunrocket is cheap. For $17 a month, I'll accept tinny sounding calls with echoes once in a while. That's why I rated the sound quality good. It's good for the price. If I were paying $50 a month for the same service, my rating would be poor for the same sound quality. I rated the features poor because so few of them work, or at least reliably. The caller id doesn't work, call forwarding doesn't work if their system is down, (it happens quite often) their call waiting signal causes your call to be interrupted and dropped etc. etc. If all of their features worked, it would be great. Customer service is manned by a bunch of clueless drones who respond to your questions with pre-written answers that they read from a manual. If your question is not in their book, you're out of luck. I gave it a bad rating for value not because of the price but because any service is worthless if it doesn't work. Even at $1 a month, Sunrocket is a bad deal.

Reviewers Comments:

I have had Sunrocket for approximately two months now. As much as I love saving the money on phone bills, the trade off is irratic service. Sunrocket is definitely NOT seamless, with many outages frequently. I have spent far too much time calling customer service, unhooking the power, rebooting, reconfiguring, etc. There are glitches, like the woman who comes on after my incoming announcement for callers...don't need her voice too! I have asked that there be more than the 20 message capability on voice mail...which they emailed me and said they would be looking at. Not having the Caller ID name is a pain....again, they emailed me to say that it would be up and running on May 25....we'll see. I can put up with the glitches...it is the outages and "absence of sound" in frequent calls that is so frustrating. I wrote Sunrocket that they should stop taking more customers until they work out the glitches. I agree with a previous post that Sunrocket should email when there are outages...even tho' I have NEVER had an outage with previous phone or my internet provider, when my phone service goes out now, I have to take the time to see if it's the internet provider and, when these outages occur, the internet goes with it! I will see how the next 6 months go to decide whether the cost savings is worth the aggravation!

Reviewers Comments:

Service has gone from very good to dismal. Their entire system goes down for several hours every day. It's so bad they don't even bother to offer an explanation, just empty apologies. Avoid these people like the plague.

Reviewers Comments: None.

Reviewers Comments:

Overall I am pleased with the service. Customer support is quite good, considering the years of torture I experienced and still do with companies many times their size. Coming from the world of telecommunications, I do realize that stuff will happen and if this amounts to a temporary outage, ok. Would be nice if they would always, they do sometimes, advise their users via email of major outages or problems, such as the outage yesterday. The icing on the cake would be for them to ultimately provide an automatic rollover to a second designated number (cell) in the event SR goes down completely. My 911 is and has been fine and the sound quality has been as good as my POTS. I don't use a router but will shortly do some tweaking with the QOS settings on the adapter.
Very shortly I expect to begin the LNP for my main POTS number....

Reviewers Comments:

I subscribed to sunrocket early this month. Like everyone else, I did a lot of online research and read other users' reviews before I decided which VoIP companies I should choose. I was hesitated to switch over to VoIP phone concern on the reliability of the new VoIP technology. I believe I have made a wise choice! I am totally sold out with SunRocket. I got my SunRocket adapter within a week after I ordered it online; plus I got my free Uniden cellphones in the same box. Hooked up to my Linksys router within 5 minutes and that's it. Made some international calls right away ($3 free call/ month) and the quality is definitely much better than that of the cell phone's (Verizon). I did have a minor problem on the 4th day. I was not able to use my Verizon cell phone to call into the VoIP phone. Checked with Verizon and SunRocket. Customer Service from SunRocket is courteous and solve my problem in 3 days.

Right now I am enjoying all the nice features that SunRocket has provided and pratically save more than $500 annually on my home phone. I have DSL line so has to retain my landline with SBC but then changed my service to basic measure rate (only $5.70/ month).