SunRocket Reviews by Residential VoIP Users

Geez! I just renewed at end of May... for annual subscription. Everywhere I go to look for replacement VOIP is like trolls... enticing you to be their PAYING customer. Some offers 3 months free... But geez! Call up your credit card company and request refund. Hopefully AMEX will help those who use them... I am not sure about others... I recall long ago... VISA/MC are not helpful at all. Darn it... I loved SunRocket... zero problem... until this bomb.

these people went out of business & never informed us the customers in advance. they never made any attempt at keeping us informed about the situation & if we will be reimbursed or not. good value & website, but going out of business sucks!!!!!!!! obviously, if i loose my money i will never do business with them again. they made everyone pay up front & now i see that was a bad decision on my part. from now on, i will do business on a month to month bases. i lost over $150 on the 2 year plan!!!!!!!! my friend, who referred me, lost a lot of money to.

My "Yes" ranking is only valid if they're still in business when you are reading this (which is highly doubtful). Another qualifier in my rankings is the 3 for customer service -- as I never called them (no need) I really can't provide a true rating. Fortunately for me, my 1 year anniversary is a couple weeks away, so SR's probable demise will not cost me. As I see it, I received the same phone service as the POTS, but spent only $200 vs. $840, an excellent bargain. SR, you were great when you were alive and I'll probably regret your passing as I attempt to move my number to another VoIP service.

I have service for less than 3 months and was fine. As of 17th July the service is down for me and all the friends I know. Their Customer service is out and not accepting calls. Seems SunRocket is OUT OF BUSINESS. Hope it is still in business as I dont want to lose all that money.

I bought the 1-year plan of Sun Rocket and now they just closed their doors, I don't know what to do... no service, no answer to my emails, no anything!  I dont recommend SunRocket for no one, they don't have any respect for its customers, change to a better provider while you guys still can port your number!

It looks like they just went out of business today. They never informed their customers of this. We probably lost our money and our phone number.

I am at end of 2 Year contract. Every thing is great in Sunrocket. Only disappointed by not getting SIP username and password for my account. Sunrocket does not support any custom device (which is OK) but does not share your SIP information.

I've had this almost 2 months and got this service even though people were putting it down. I've found out that reviews are most of the time people who don't know how to use a computer or anything about computers. I've had the best service you can get NOBODY AND I MEAN NOBODY KNOWS I AM ON VOIP, THE SOUND IS CLEAR NO DROPPED CALLS EVEN WHEN 3 COMPUTERS ARE WATCHING STREAMING MOVIES AT THE SAME TIME, and I only paid 99$ for the first year of service. for some reason this form don't like Sunrocket but there's other forms with people who love it. I hook my phone adaptor they give you to the cable modem then I hook my wireless router in the back of there box, they tell you if you have a router to plug it into the router, well I know a lot about computers and that's why I hooked mine up the way I did. and that's why I run 3 computers at the same time and use the phone and there's no difference at all. THIS IS THE BEST OUT THERE!!!!!!!!!!!!!!!!!!! YOU CAN FIND BAD STUFF ABOUT ALL VOIP COMPANIES, THAT'S BECAUSE PEOPLE BLAME 98% ON THE COMPANY AND MOST OF IT IS THE INTERNET PROVIDER OR THE PEOPLE TRYING TO USE IT.

I signed up for a special promotion of Unlimited Monthly for $19.95/mo with 2 FREE Month Trial. Everything said I would not be charged for anything (no setup fee, no activation, etc.) All during Sing up it said I owed a total of $0. But then a few days later I am charged $212 for the annual plan. I called to get it refunded immediately and was told I would be contacted by email within 3-4 days. I told them that was not good enough and I wanted it taken care of right now on the phone. "That's not the way we do things around here." is what I was told. I was then told I should cancel my service to maybe get it done faster so I said ok and was transferred to someone else. They told me they do refunds all the time and there was no need to cancel. I was also told that it would be forwarded to a manager and taken care of within 24 hours. 3 days later and my ticket is still open with no refund given. I had to borrow money and put into my account so this wouldn't screw up my bills and other charges I have made. IF I ever get my money back then I am going to go after the fees I had to incur of because of the loan I had to get to cover their mistake!

I've been a customer for a little over 1 yr. I signed up on the annual 1 price plan. Had many problems with dropped calls, service unavailable at first, but this gradually got better. I was to the point of thinking maybe this was going to work. I liked many of the features, like receiving an email when I got a voice mail. I had 3 phone numbers, my original account, my old number transferred, and a third number I used for local calls in Colorado. Again these were nice features. Then a couple of weeks ago, just after their scheduled outage/upgrade I lost use of all but my main number. No warnings, nothing, my 2 alternate numbers gone. Voicemail boxes wiped out, everything gone. All but very basic features are gone for my main line. Who knows what's really going on. No response from customer service. I haven't even been able to get into online customer service for over a week. I sent an email to them several days ago with no response. Basically this service is a joke. No professional company would have you down for weeks. I expect them to be out of business in 6 months - if that long. They did manage to bill me for another year, that's money gone forever.

Sunrocket's customer login at their website is often inoperable. Very frustrating if you want to check your account or change settings.

I started with SunRocket in May, 2005. It has been a great two years until now. I can't get them to change my plan! The credit card they have on file is an old one that is not active any longer. But they keep billing it and sending me an e-mail saying that my credit card has been declined. I keep telling them that I will give them a new card when they change my plan, but it hasn't happened yet. I got an e-mail the other day saying that my plan had been changed and now I owe them $38.00. That was $9.95 for the plan and the rest was for "other fees." I almost decided I could live with this, but the next day I got an e-mail saying that I now owed $58.00. I can't afford $20.00 a day! I have tried calling them and everyone I talked to said I needed to talk to someone else. They would put me through to that person, I would have to wait for a while, then that person would say I needed to talk to someone else. This took most of a day. I wish their customer service was as good as it was at the beginning of my dealings with them.

I joined Sunrocket and had 2 lines for 2 different houses. They were great before I joined but afterwards, they refused to honor their rewards system. If you don't care about the rewards, then it doesn't matter but they do not keep their promises after they have you onboard as a customer. Their reliability and features are pretty good but overall, their customer service needs a lot of work. After you sign on, they no longer care whether or not you are satisfied and I have been a customer for almost 3 years. I would not recommend them. There are better companies out their.

Unless you plan to use it for _exactly_ one or two (etc) WHOLE year(s), do not bother trying this VoIP provider. Here is my story: I signed up for one years' plan and decided to renew for another year due to their promise they would refund unused portion should I decide to cancel ANYTIME. After finding that I am not using the VoIP at all for a couple of months, I called to cancel. They DID cancel and send confirmation email saying the refund will be credited to my credit card in 3-5 business days. Two weeks after that, nothing was credited to my credit card account. I called to inquire that and was told unfortunately their billing system had some problem right the day after I cancelled so the credit was recorded as service credit, which is of course of no use for customers who do not have an account with them. And they were working very hard to fix it and asked me to call back in a week. You bet they did not fix the problem in a week and I also got email survey and an invitation from their sales staff offering free for 3 months etc. I called to ask for the credit and was told that I was unfortunately among those who were affected by the billing system. Feeling really frustrated, I put the charge on dispute with my credit card company. I was told by my credit card company that they expected Sunrocket to refund sooner than typical because I have written evidence. Of course, Sunrocket did not. I guess the next step might be BBB, Class lawsuit, etc. Well, if you do not want trouble, steer away from this cheap company! You would not regret it. Do they offer cheaper rate, definitely if you use them for one/two/three/... whole years. Is it worth the trouble, no!

I've had sunrocket for over 6 months now. Other than the minor problem of not being able to key in more than 40 contacts and then getting a run around from customer service, I don't recall having any major issues, but it seems that since April 2007, I've started getting billed for incoming international calls. I actually have the call logs showing Incoming and outgoing for the same call. When I called customer service, the guy at other end laughed and told me that he could not see the incoming call, and was only able to see the outgoing call even though we were looking at the same call logs. After forcing him to let me speak to their supervisor, who was polite and was able to look at the call logs and verify my claims, did say that she will write up a incident report and let the billing department get back to me with resolution. I don't know how quick their turn around is and that will decide whether I will stick with them after my current year plan ends. Hope for the best.

Pathetic customer service. Will keep you waiting for hours on phone. Will give you a ticket # but won't store it so you'll have to repeat the story all over again! Customer care representatives are rude, argumentative and very assuming. Definitely not recommended.

I dont know why other people are putting sunrocket down but mine works just great. I have mine hooked up different than they or most people do I hook the box to the cable modem then I go out of there box to my wireless router for my computers in my house. they say if you have a router than you plug the box into it. if you dont have a router the little box is a router to you just plug your computer in it. I just know alot about computers thats why I hooked mine up the way i did. oh yeh i use my computers at the same time and I've had NO DROPPED CALLS OR ANY THING SO FAR. SUNROCKET IS THE BEST IN MY BOOK AND IVE HAD OTHER VOIP SERVICE AND IT NEVER DID WORK AND THE COMPANY CLOSED ITS DOORS BEFORE I EVER DID GET IT TO WORK. I'll bet alot of the problems people are having is on there end not sunrockets.

Started on 4.2.06, set up was a breeze. All incoming & outgoing calls worked w/in 10 mins. I rec'd two Uniden phones & a FREE signature number as part of the promotion. Took SR SIX MONTHS to get my sig. # working....rec'd 6 mos. of credit. Then VoOx (third party vendor) kept stripping away my outbound caller ID. No rhyme or reason, had to change home # EIGHT times in 14 MONTHS!! Time to renew; "Corporate" decided I was given too much credit; $50.00 taken away, NO explanation. I was billed $463.00 for ONE year...WTH? I had to cancel two credit cards just so SR would not be able to bill me. Now, SR charges; $10/ship fee/$30 activation fee/FREE signature # will now cost $3.00 per month as of 7.07. I'm done!!! Cox is coming back to install phone service. BTW: Most level 1 techs are useless. Some level 2 tech are good. All in all SR is stressed to the max & we "customers" are feeling it. Yes, SunRocket SUCKS!!! **Over the past 14 mos.; I have spent well over 100 hrs. w/tech support.

Do not buy this service unless customer service is of no value. I signed up for sunrocket 5-18-07. After reading reviews I decided to cancel the next day. They said they could not cancel because their system was down. And they said I would have to call them back. I did. I but got the same excuse ?the system was down?. On my third try they said I could not cancel yet because the account was not posted. They said to call back again Monday. So far I have waded through their phone tree four times, waited 5 minutes per call and always reach the wrong person. And to cancel I always have to call them back. They can not just make a note and do it once their system is back up!? The customer services reps sound young untrained people. One told me, and I quote, ?I can not cancel this now because the billing system is down and I am going home in 20 minutes anyway?. Cheap rates yes, cut rate service yes. If you run a small business, like I do, who needs the pain?

The no gotcha phone company- that's a joke!! I purchased sunrocket and was told that if I could not get it working I would get a full refund. I spent approx one full weekend on the phone with their tech support. I told them I was canceling the service so they put me up to level 2 tech support. This tech support screwed up my internet but did not get the phone working. I said just cancel the service. I did not get my money back they told me that I could only get 11 months back because they had no record of my phone calls. I still have not seen that money either. I could never use the service because they could not get it working but yet I had to pay for it!!! Save yourself the time and the trouble. Do not order Sun Rocket. Take the money out of your wallet and let the money blow away in the wind.

As others said-they just blame the ISP. I ran 5 tests from there website and I am having pretty decent download speed of more than 700 Kbps and upload of 320 Kbps. Call quality is choppy and dropped calls. I am going to return it back. Compared to Cablevision (when I was in NJ) - quality is pathetic. Though Cablevision charges 29.95 per month-but the quality is exceptionally good. Cablevision comes 9/10. Lingo comes 4/5 and SunRocket just 4/5

I've had SR for almost one year now and the service has been horrible from the start. The technical support people seem to just take pot shots at a solution. I have lots of dropped calls, bad sound, echo, the complaints go on. There have been considerable amounts of time where to use the phone I had to be off the internet or the cal would drop. It also frequently happens when I'm not even on the internet. They always blame the ISP for the problems. The ISP says the service I have is working fine. Actually it does, if I get rid of their gizmo. I'm looking for someone else to replace this looser company.

I just spoke with Dan Garton of SunRocket. He informed me that 20 contacts in the contact log is the limit to the number of contacts that can be entered. Unfortunately, there is no warning about this issue, and the problem is that when you exceed 20 entries, the server locks you out and you can't get at your contacts. Sunrocket should inform their customers and potential customers of this problem. People who have spent a substantial amount of time entering all their personal contacts into the SR contact log will have wasted countless hours, and then will not only loose access to phone numbers, perhaps in an emergency situation, but will have to re-enter the data...to a limit of twenty contacts. This is a server space/programming issue and what makes it particularly frustrating is that the SR servers will store several megabits of .wav file data for voicemail messages, but limit the relatively small text file data in a user's contact entry to a few Kb's. This does not make any sense at all. Add to that, the fact that the user agreement makes no mention of this limit; and neither the contact log page, nor the FAQ's even acknowledge that there is a limit or a problem with access when you exceed the artificial 20 entry limit; and you have a real frustrating time-consuming mess. Please SunRocket, increase my limit to at least 100 contacts...I am an Irish Catholic with six brothers and 22 nieces and nephews...and yes I use "click to call" in my contact log to check and see if my favorite tavern has restocked their supply of Guinness...I have five favorite taverns...come on you guys...a 20 contact limit is absurd!

Very bad sound quality. Lots of drop calls. Lots of problems with service. I DO NOT recommend Sunrocket to anyone.

We have experienced a couple of outages of the few months we have had service. But for the price, features and long distance, we cant afford to not use this. The on-line features on their website are great. The setup was easy. I did have to make a call to tech support though. Their tech was knowledgeable and helped me get underway in a matter of minutes. We were also able to transfer our existing number to sunrocket which was great!

Phone service was good at first and then the reliability and sound quality went down hill. The phone service only worked about 10% of the time. Tech support asked me to move my Gismo-(VOIP Router) to the perimeter to verify that my firewall was not causing the service interruption. So I moved the router and received a slight improvement in quality but reliability was still an issue. With my Gizmo now wide open to the internet Sunrocket pushed an automated firmware update to the gizmo that removed my ability to login and make required NAT changes to the Gismo. Now this would be fine if this device was not also functioning as a NAT Router. All internal network services were disrupted. A router reset does not help. Sunrocket said that they can not give me the new admin password and they are unable to add NAT entries on the unit. After months of unreliable service and ongoing support calls that go nowhere I canceled my service with sunrocket. Now I am having an issue transferring my number away from Sunrocket. Stay away from Sunrocket. David

Sunrocket will not admit a mistake. Suppose you have a power outage and your cable modem goes down while you are out of town. When someone calls your Sunrocket # - what do you think the recorded announcement should be? Let's also assume there are no features such as call forwarding invoked. It certainly should NOT be "The number has been disconnected or is no longer in service". I've tried to explain this to them but either a) they know it and are too lazy to fix it or b) they are total morons.

initially my service worked really well, then I'm told , another gizmo was sent out with the same number as my own , suddenly I had the voice of a gentleman in California on my voice mail & I guess he had mine! The situation has gone from bad to worse I have no phone service right now. They promised to overnight me a new gizmo on 4/19/07.I have spoken to at least 10 people at the company so far , the supervisor promised me to arrange to overnight a gizmo on monday , after much complaining on my part so far no gizmo no phone service It is now 4pm on 4/26/07 I couldn't even imagine how dreadful this experience has turned out to be. THIS SUNROCKET COMPANY REALLY , REALLY SUCKS!!! My friends , relatives & neighbours have all been updated to be aware of this company!!!

The service is ok with the occasional garbled voice, had to unplug the modem once and seem to fixed that. However if you want a number change FORGET ABOUT IT>>> the transfer date for my number was over a month ago and no transfer as of yet. I have called them numerous times, every time of which I am told they will forward my trouble ticket to the provisioning department who handles all those issues and that I will receive a call within 48 hours letting me know whats up.. I have played this game for about 5-6 times now, waiting 2-3 days between calls, and what do you know the same response is given " we will look into it and call you back". SO now I am stuck with my internet phone VOIP and my old fashioned landline phone in which I still pay a monthly bill for, have to hold on to it until the number transfer happens. I almost feel like this is some scam that sun rocket has with other phone companies forcing customers to pay an extra 3-6 months for a phone service, before they decide to transfer my number.. I AM VERY SORRY THAT I WENT WITH THIS COMPANY, PLEASE DO NOT MAKE THE SAME MISTAKE THAT I DID. SUNROCKET HAS SOME SERIOUS CUSTOMER SERVICE ISSUES, ABSOLUTELY HORRIBLE.

Been using Sunrocket for a year now, just renewed Great service, Great customer support, Great Quality

After researching VOIP service in general and VOIP service providers specifically, I signed up with SunRocket in February of 2006. Ordering was easy, the equipment arrived quickly, setup was simple, and the porting of my home number went smoothly. However, the quality of service was almost always less than desirable with frequent choppiness, echoes, and dropped calls. Repeated calls to technical support produced no solutions or improvements although, to their credit, the customer service reps were friendly and did try to help. Finally, after I increased the speed of my broadband internet connection as recommended by SunRocket and saw absolutely no improvement in call quality, I cancelled my account in November, 2006. I did receive a partial refund for the unused portion of my annual contract and assumed that my relationship with SunRocket had ended quietly and easily. Imagine my surprise, then, when my credit card was billed $209.26 for another year of SunRocket service on what would have been my first anniversary had I not cancelled my account. When I called customer service, I was told that my account was still active despite the partial refund plus the e-mail message that I had received confirming that my account was indeed closed. After three weeks and repeated time-consuming calls to customer service, I finally received a credit for the erroneous billing although I still question that the renewal for another year of service was a simple mistake (after all, the company did have the use of my funds for several weeks). Regardless of whether the unauthorized renewal was the result of a claimed ?computer glitch? or of unscrupulous business practices, I have absolutely no use for SunRocket and cannot recommend the company.

pure dynamite,saving 900 a year since I LEFT Verizon, PURE DYNAMITE, SUNROCKET RULES

I have used Sunrocket for 1 1/2 years. Originally bought it for a home office line. The services has been so reliable that I transferred my home number to the service this year and freed myself from the local telco. Line quality has improved to the point that it there is no difference from a landline. Only issue was an excessive number of wrong numbers ringing ... usually it was 800 numbers dialed in my area code would route to me in error. Sunrocket could not fix but this has gotten better recently. I am very pleased with Sunrocket and would recommend to anyone.

I've had 2 lines with Sunrocket for 3-4 months. With the help of their techs, I had the 2 lines up and working with only a few complaints (occasionally the sound is garbled on one line, there is about a 10 second delay after dialing before it starts to ring, and your fingers must fly over the keys or you will get a busy signal before you've finished dialing.) All in all not too bad for the cost savings, but then the bubble burst! I decided to bring my last number over from ATT. What a mistake! Sunrocket had no real trouble handling two lines, but the third one was over their head. After the usual 3 weeks for ATT to release my number, I received my 3rd gizmo and that was the end of my service! They had me set up with 6 numbers instead of 3 and the lines were so crossed I couldn't receive any calls. After spending an entire day with 3 different tech's, they finally said they'd figured everything out and things would be corrected WITHIN 1-2 WEEKS!! Now they had me between a rock and a hard place. I can not go 1-2 weeks without phone service but if I go back to ATT I'll have that 25 days for Sunrocket to release my numbers back. How can they be so unprofessional as to screw things up this bad? Help! does anyone know who the president of Sunrocket is? (And does even he have the authority/know how to straighten this mess out?) In conclusion, they seem to be able to handle up to 2 lines, BUT BEWARE OF ADDING A THIRD!

I am thoroughly impressed with this service. I have Sunrocket for over one year. Today ordered one more for my parents. Generally speaking, I never have any issue with quality. I enjoy free $3 of calling every month. Also, free secondary number is helpful for dating. :) just change number after while. Viatalk offer more online features but Sunrocket has sufficient features. It is from any standard much better than POTS.

The price was right and my connection appeared to have enough speed. Pretty easy to install. But right from the get go the frequency of dropped calls was terrible. I talked with tech and we tried installing in a different configuration. No improvement. I talked with my ISP provider (Adelphia cable) and of course they said everything was fine at their end. Did some testing with myspeed.com and found QoS varied from 0%- to 92%. In the end I cancelled the service and that part was easy. I'm now going to try the other end of the spectrum - AT&T. We'll see. I still think the problem is adelphia and not the VoIP.

We?re almost at the end of our second year with SunRocket. This service is absolutely perfect!

While Sunrocket offers an inexpensive VOIP service, their sound quality is quite poor. It often degrades to the point where I have to call using a land line or cell phone to complete a conversation. There is often an echo or a slight delay in conversations being transmitted. Sunrocket's technical support is quite mediocre as well. Apart from the customary "It must be your equipment" excuse that all technology companies employ when they don't know how to fix things, Sunrocket has never fixed any technical issue very quickly... typically days pass before anything is resolved. Once, several months ago, I couldn't call any toll free number.. the phone simply wouldn't ring. After initially denying that there was a problem, they then admitted that something was wrong and two days later, everything was fine again. What is worse, however, is that they are unethical. I signed up a year ago for a year contract with three free months. Now, 12 months later, they are claiming that I didn't qualify for the 3 free months. There's no way to prove that I am, so I'm stuck. Adios, Sunrocket.

I have had SR for over a year and have had a mixed experience. Signed up 11/05 and the first gizmo was doa. The second had problems but a better tech support was able to reset. Net result about 3 wks from order to actual working phone. When it works the sound quality is better than the land line. When it doesn't it takes a fair amount of time a patience to try to resolve. Problems I have had were: 1 - when people call they would get a message that the line was not connected 2 - phone wouldn't ring 3 - when talking to someone without warning they couldn't hear me but I could hear them. 4 - occasionally a poor connection 5 - Tech support sends me email stating that they tried to reach me in a series of calls with the times. I know I was home some of those times but the phone never rang. I email mail them back as they only give a general tech # that screens the calls. 6- Faxing unreliable. 7- doesn't work with Medicare PCace bbs. I have run a broadband speed test SR recommended. It was useful the first time because I used it to get the cable company to test my line. they service guy was great. He ended up replacing all the connectors in the house and out to the street. My speed tripled to 5-6Mbps. However, that didn't fully resolve connection problems. More recently, the phone seems to be working very well except for problem #5. #6 I having reexamined since I had to get a landline to get a reliable fax and connect to a bbs. I don't know if this is any better or worse than other VOIPs. SR is worth a try but be prepared to invest time when problems are encountered. They are immature businesses compared to landline phone companies. I moved and may try ViaTalk now.

I ordered my Sunrocket back in July 2006. I did port my home phone number, and it took less than a week for them to complete the port from start to finish. They give you a free signature number. I live in NC and wanted a VA number. They were able to switch that over for me (from a default NC number) in a few days. As far as the sound quality, I hear a very rare echo every now and then and sometimes it is tough for the remote party to hear me on speakerphone (could be the phone, could be the service). There is breaking up when I use the phone and internet at the same time, but only because I switched to a lower speed (256k). When I had a higher speed, it worked flawlessly. The sound quality is still very good, as good as my former landline. I love the online portal, missed calls, voicemail, unlimited minutes (thank God because we sit on the phones all the time, which were free from Sunrocket, by the way). All in all, Sunrocket is a great deal for the money. We pay a little bit more now ($44), for highspeed internet and phone service, than we did for dialup and limited landline phone service, before ($40); so you can see that it is a great deal.

I got my first SunRocket line about 14 months ago. The beginning was fairly rough. But they seemed to have ironed out their issues. I had several service outages in the first few months, none in the last year that can be attributed to SunRocket. I recently got a second SunRocket line. Here's what I like. First, I make a few, not a lot of foreign calls, mostly to the UK, France, Germany. Verizon had amazingly horrible rates, over $1 per minute to these. I also had a VOIP line with Optimum (my broadband provider). Their service was good, but foreign calls require a subscription of about $17 per month. SunRocket has 2 or 3 cent per minute service to these locations with no subscription required. My typical usage is less than $5 per month. The features are also good. You can set up multiple forwarding, you get two phone numbers, and they transfer your old number. I have also had good luck with my FAX machine, something that is often troublesome with VOIP services. The latest VOIP adaptor is a LinkSys which works well. It's much more reliable than their early hardware and easy to setup, and they include a wireless phone with the subscription. In short, if you don't mind laying out the $199 per year you get a very good service. The reliability is now as good as my broadband, the problems I have now all relate to either service issues with my broadband, or with my own gateway router.

Sunrocket charged me the $199 for my yearly contract, then charged me the same amount $199 the next month. I opened a ticket with them and it has now been over a month without any refund. they know there is a problem and just keep telling me they are working on it. I finally told them to take a hike. Its amazing how they can refund my first $199 in only a couple days but the 2nd $199 is "still working on it" Avoid this company at all costs, I'm now going to Viatalk.

Customer service sucks big time when there is a problem.

If you have been thinking about switching to VOIP and saving a ton of cash Sunrocket is your best choice. I researched for a year and after a professional IT person recommended Sunrocket I took a chance. It is awesome!!! Equal if not better than regular phone. You can hook it to all your jacks (get a pro if your not sure) and it is feature rich and with a money back guarantee you have nothing to lose. 13.95 per month with the 3 months free why would you not switch. I am the most critical person and now that I have it the question I keep asking is why didn't I do it sooner. Sunrocket's customer service is awesome and you will be pleasantly surprised. This company is the best kept secret in the industry. Just do it and keep the extra cash for your family.

I am on my second year with Sunrocket, so I/they must be doing something right. Had one problem in midterm with dialing local hospital number, and this took three days to resolve. This delay was strictly a Customer Service non-response problem, not an equipment problem on my end. Calls are clear, set up was a snap, followed instructions as received in the box. My only complaint, if you can call it that, is when you renew they do not give you anything extra! Not even a thank you or a kiss. ha ha Do I recommend this service, all I can say is it works very well for me. As noted in many other reviews, customer service is bad, but have you really found any company with great CS lately? Luck of the draw on who answer the phone.........

I signed up for Sunrocket service in January 2006, and today it is February 2007. I only hooked up my Gismo last month. I have been waiting for Sunrocket to transfer my number for a year. I know, I know, I am an idiot. For my defense I have retained the emails sent to them asking for help. Anyway, as of today Sunrocket has told me that they do not give credits of any kind and that I am out of luck. A supervisor, who refused to give me her name, hung up on me. I really think people should pause before signing up with them if you need to retain your number. Alas, you live and learn. I wish I visited this site and read the other comments detailing my exact situation.

I signed up under a special. SunRocket was to transfer my number. They kept making some mistake in transferring the number and this process was an ongoing process for 4 months since I signed up. Every time I called up to find the status, I would be assigned a ticket and the ticket would die the next day. I call up again, a new ticket...and so on so forth. I was frustrated and I called to cancel in Jan and returned Gizmo. I called up again in Feb. Behold...my account was active, invoiced, et al. I cancelled again...and they charged me $30 for cancellation. So the bottom line.....I never used Sunrocket, yet I lost 30 bucks. I would NEVER RECOMMEND this service provider. Try SunRocket at your own risk.

I have had Sunrocket since October of 2006 and no problems! the only problem is when I try to download files that are about 1 GB and play online games thru the playstation 2 and talk on the phone it does tend to break up, but thats due to the bandwidth of verizon DSL. As of this date and time no problems. Two hundred and eight dollars a year is a steal compared to Verizon Vios/Bios. Sunrocket Outstanding!!!*******

I was happy with Sunrocket for the first few months, but then my service went out for 7 days with very little help from CS. They ole' "Were working on it," was the best I could get after working with tier 3 tech support. This happened 2 more times. The last time my service was out for 10 days! I finally cancelled and paid the higher rate from AT&T. It's worth it to have reliable phone service and pay a bit more. Don't know if I would every try something like this again with another company.

I was skeptical before ordering the service, but decided to give a try because of their money back guarantee. So far the service exceeded my expectations. There are occasional echoes with domestic calls, but mostly is clear and works like my land line. I found more sound quality problems when dialing overseas cell numbers. There was no problem in receiving the equipment or connecting it. It took just 30 seconds to connect and get the phone line working! No dropped calls or line busy issues so far.

Had Packet8, didn't have much issue. Switched to Sunrocket for a promotional offer. Haven't go through a week without issue (always blame on cable company except in 1 case). The tech support is absolutely mediocre. Make you send in all kinds of test report. Go through a script with no common sense. You can forget about getting to advanced tech support. To proof to my self the issue is not with my cable provided. I borrowed a packet8 phone from and friend and test both. No issue with packet8. Will switch as soon as my terms are up. It is not worth the frustration.

This is my second VOIP service. The first was the Cable TV company, their service and quality was excellent, but the price was high so I decided to economize and go with SunRocket. I have had nothing but problems since. The problems include dropped calls, dial tone outages, and the worst is frequent chopped up audio. When I complain, Sun Rocket tech support asks to submit VOIP speed quality tests. The tests show variable internet speed and connection quality results. The results depend on the time of day they are taken. Obviously, Sun Rocket blames my IP connection for the problems. My reaction to that is this, if the IP connection was the problem why was my first VOIP service so good ? SunRocket offers no answer. Anyway, I don't recommend SunRocket, and from other VOIP company reviews I have read, it looks like they all have similar problems. I think the ISP company's control the quality of VOIP service. Again, as with "Ma Bell", the consumer i being controlled by some big arrogant corporation, there is just no getting around it.

Had an issue where I did their online number transfer, kept calling them about the status, got the typical, blah blah, wait 40 days...60 days later I called again, and FINALLY, someone said. OOPS, never went through, please try again. So...another 45 days later I get my number transferred over. They said they would credit my account for the extra month in waiting due to THEIR mistake. Never got it, last time I called, sent ticket, they refuse to get me my credit. I'm outta there. Lies! All Lies! Plus, about 5 days out of the year they were down all day.

SunRocket used to be excellent! However, recently as of beginning of 2007, they have removed your options in signing up with your number which you were able to select on your own. Now, what they do is grab all your personal information upon sign-up, and only then THEY ASSIGN THE PHONE PHONE NUMBER THAT THEY WANT, NOT WHAT YOU WANT! You no longer have the option to choose the number you want that used to be in their pool of available numbers. Look to some other VOIP if you want to have a nice number or select to have a number from a different area than you live in. We also use SunRocket from overseas, but we are going to change the VOIP carrier once the end of its plan approaches. SunRocket used to also have a "special" deal of $200.00 for two years of service, which is a bargain, but recently they have not given that "promotion" or "sale". If you want a great deal now, go with ViaTalk. They even let you have your own voip adapter, and don't have to buy from them either. ViaTalk has been a better choice over a long of period of time, since they don't have the gimmick words like "sale" that you have to wait until it becomes available like from SunRocket's "once-in-a-bloom-sale" offers. You could even port your present numbers from other VOIP providers to ViaTalk service. As for reliability of ViaTalk, they even have a back-up system in case their equipment has a failure or problems. SunRocket does not mention that they have a back-up system. So if you want a better deal, go with ViaTalk and let SunRocket "shape-up" to get new customers again.

DO NOT RECOMMEND SUNROCKET AT ALL Lots of drop calls. Three-way calls causes line to disconnect. Problem with echo on most calls. Sometimes call goes directly to voice mail without phone ringing. Terrible fax connection with lots of drop calls. Very long wait for customer service who don't know how to solve problems.

I love it! I own a business and having the 2 free lines really saves money. I have had no quality issues and customer service has been prompt and courteous. I would definitely recommend this service to anyone who wants to save on their landline bill.

Incredible value. Small technical difficulties, the Linksys gizmo wouldn?t work attached as a client behind my Linksys VPN wireless G firewall/AP, even with software and hardware DMZ options. SunRocket documentation recommended the gizmo be installed in front of the FW/AP, so I did so, and enabled the DMZ forwarding features of the gizmo, so I could still access my home network. Worked great. One problem encountered was when people were accessing my web camera, the voice quality of my speech was degraded, with intermittent packets dropped. Setting the QOS settings to TBF on the Linksys gizmo fixed the issue and now the SunRocket VOIP traffic gets priority. Had no trouble with the web site, no outages, apart when the cable service was down for 1 hour for maintenance in the middle of the night. SunRocket is totally recommend.

I use Sunrocket exclusively for call forwarding purposes and forward to a Verizon land line. My telephone # ends with the digits 1234 and this number is used exclusively for business purposes. The sound quality is awful and I don't even have the gizmo connected. I often have to call my clients back as the sound quality is so poor. I would say the sound quality is poor 20-25% of the time. I don't know if this is a Sunrocket problem or a problem with VOIP in general. Customer service is poor and my impression is that they know it's a chronic problem they can't fix.

Sunrocket has the worldest slowest website. Sometimes the home page will not even load. To manage your account, you need to log in. Thus, there are times when you cannot login to manage your account. Sunrocket management has known about this since at least September 2006, but have done nothing about it.

I did a lot of research on different providers. I set up a spreadsheet and analyzed all of the different providers. I settled on Sunrocket for a couple of reasons. No bull pricing. You pay $199 per year. No tax no surcharge. No extra fees. Check others, particularly local cable providers. They all add fees and taxes. I had the usual switching my phone number hassles but they appear to be mostly from ATT. I think it is great. Voice quality is great. No one in my family can tell any difference.

What a mistake I made!.. I was a long time Vonage customer but when I saw a special for 2 years of service for $199, I took a chance. The setup was easy and porting my old number took almost 30 days. 60% of my calls would drop or not even connect at all and when they did, the sound quality was extremely poor. 3 weeks into service Sunrocket changed my number since they claimed I was in a different service area a new number was required for 911 service. I spoke with customer service 8 times giving them my tax bills, utility bills, and even a letter from the post office verifying my address, but they insisted I was 2 towns away and they could not switch my number back. Had enough... Switched back to Vonage, 9 days later my number was ported over and now have reliable service again.....Do yourself a favor, stay away from SunRocket!

Things have really improved since I began my service on December 31, 2005, just over 1 year ago. I had trouble setting up the 'gizmo', but two calls to CS solved the problem. I have incurred two outages during 2006 - not bad considering South Central Bell was out more than that during the 3 months I had both services! CS had been poor, but is now up to good. SunRocket is a GREAT value for the money. It is not perfect, but nothing is.

Have been using SunRocket for about 2 months now and no complaints so far. I switched from Verizon to SunRocket and don't see any noticeable difference in voice quality. The web site is pretty easy to use as well for the various features. I have a 5/2Mbps internet connection through FIOS. Haven't had the need to contact customer service so don't know how good or bad that is.

I have Motorola Canopy wireless internet. Sunrocket tells you that they do NOT recommend using VOIP with wireless internet. I have a really great ISP who is high-tech with a small town kind of personal service. They assured me that their service would work fine with VOIP. Being a cost-conscious individual, I needed to know all of this before I jumped into both plans as it cost me $500 to set up with their equipment, not to mention the additional $30 a month service just for using their service. They already had several customers who used Vonage as their VOIP service, but I was attracted to the lower price of Sunrocket. So I took the risk and signed up for both. After about 12 hours on the phone between the two, we figured it out and so far, IT ALL WORKS GREAT! My two big problems were 1) that Sunrocket customer service people are not knowledgeable as to all the ins and outs of wireless and so they are scared of it, and 2) the wireless ISP had to make several adjustments to how my radio receives frequencies in accordance with Sunrocket's 'gizmo. Sunrocket's people don't know how to hook up the gizmo when you don't have a modem coming off the cable line and, of course, the instructions don't tell you either. The ISP knew that I had to give them the MAC # off the bottom of the gizmo. (Later, I found a Sunrocket C.S. rep that knew this.) My landline number (Verizon) transferred easily within 14 days. I lost service when my transfer was complete and the ISP had to make one more change. In spite of C.S. people not knowing what to do, they were friendly and seemed to really want to solve my problems. In the long run, most of the issues were not with them, but with the ISP. I am kind of an electronics 'dummy, but sure learned a lot in this experience. If anything, Sunrocket needs to get 'up to speed' with their knowledge of technology. They don't understand that 'wireless' internet is not the same as WiFi. In all, I am very pleased with the quality of sound and service and I hope my experience can save others some of the frustration I had. Wireless internet DOES work with VOIP.

I did a lot of research prior to ordering Sunrocket. To tell the truth after reading about voip and researching all the plans, not to mention many review sites like this one, I have to say I ordered the service with low expectations. It sounded like there were many poor experiences with Sun Rocket. I figured with their cancellation policy I didn't have much to lose. I must say, I got the equipment fast, plugged it in no problem, and in a matter of minutes had a dial tone. My experience so far has exceeded my expectations. The only minor complaint I have is occasional poor quality sound when speaking to someone on a cell phone that I didn't experience from my regular land line phone. I expect this has less to do with SunRocket than voip in general but it is certainly tolerable for the $17 a month under the annual plan. I have had two experiences with customer service. I set up my second number and had an issue with it activating. The first person I spoke to seemed helpful but was not able to resolve my problem. He said he would escalate my case to the next tier of technical support. One week later it still wasn't resolved. I called again and got a prompt answer and the person worked to resolve my problem. She called me back within 30 minutes and the issue was resolved. I have since recommended the service to a couple friends and they have had a positive experience so far as well. If you are thinking of voip, expect slightly lower quality calls on occasion but well worth the cost savings from your traditional carrier. With Sunrockets cancellation policy you have little to lose in trying their service.

I just signed on with SunRocket on January 1st. I did so after I was talking with a friend who was using it. I had no idea he was on a VoIP connection and it sounded great. With a $50 a month phone bill with the local incumbent service, AT&T and another $10-$15 a month for long distance with yet another provider, I was looking for a reliable, low cost alternative to the status quo. So far the voice quality (important to me) is great as well as the features set this VOIP provider offers. Most of these features are accessed via the web. You can do so from any computer with web access. I haven't explored what can be done from the home phone, but it seems on the surface that it's limited to voice mail management. The web-based features are easy to use and some of those offered are simply not available from the traditonal copper based telephone companies. I love the ability to be able to have my voice mail accessible from any PC, sent to my cell phone and other delivery methods and options. If you visit the various weblogs, review web sites, etc., you're going to see a wide range of opinions and satisfaction levels accross the board with the available VoIP services. My opinion so far, is the service is as advertised. A customer service call to SunRocket customer service however proved that they have a lot of room for improvement in this area.

I tried for two months to get SunRocket to transfer my local number. They tried once and the request was rejected due to my having a "distinctive ring" feature. I had that removed and gave them a confirmation number. They didn't try again until I had made several calls over a period of weeks. Then they waited another week to submit the request to their contractor. Well, the request bounced again - for the same reason. I called my POTS provider to verify that there is no distinctive ring feature or any other reason that would restrict porting the local number. Therefore the failure to transfer the number rests with SunRocket. Enough is enough. I called today to cancel the service. They were friendly and courteous up to the point that I requested a refund for the "gizmo." They refused a refund because I had not canceled within 30 days. I trusted they were seriously working on transferring the number. My mistake. No refund. Reason? "Company policy." Bottom line: if everything goes good, it goes great. If it doesn't, you will be S.O.L.

I had service with SunRocket for approximately 10 months. During this time the service was very bad. Service went down several times and there was no help. The call quality was very bad and I had several tickets open with then and the tech support was not helpful at all. Whenever there was calls for call quality, functionality or service outage problem, the support team would hardly come up is one single solution. One time I was about to cancel the server but because I still has remaining months and since they would not return the unused months of service I had no choice but keep their service until annual plan expires.

I ordered Sunrocket service in April 2005. I had some trouble getting the "gizmo" lights to come on by following the written directions, so eventually had to contact customer service (that's why it took me more than than a few days to have service activated -- I tried it myself for a week before calling. The gizmo itself arrived within a couple of days.) I used the "monthly" plan at first, while I evaluated the service. My service was fine (I had Comcast cable at the time) once I got the system set up (with the help of Sunrocket customer service). I moved a few months later, and began using the local cable provider at that point (Mediacom). I had no issues setting up the service after the move--once I got cable hooked up in my new place, I simply plugged everything in, and the Sunrocket service worked immediately. In the fall of 2005, having moved and evaluated the Sunrocket service on my new cable provider, I decided to move to the Annual Edition. I contacted customer service via email, and requested the change. I received no response, and my next monthly bill was processed as usual. I figured I hadn't given them enough notice, so I waited another month. Again, my monthly bill processed as usual. At this point, I contacted the "Build it Better" customer service, and they promptly responded with an apology, and declared that I would indeed be switched over to the annual plan. I was changed over to the annual edition at the next billing cycle, and I also received credit for the additional "monthly" bills I'd been charged. My plan came up for renewal recently, and that proceeded without a glitch. While there were a few service outages the first few months I used Sunrocket (only two major ones), any service errors I have encountered in the last year and a half or so have all been the fault of my cable provider. I believe Sunrocket service is extremely reliable at this point. I try to avoid dealing with customer service on the phone, as they were slow to answer, and not terribly knowledgeable the few times I contacted them (I haven't contacted them since the initial six months or so of service, so things may have changed). Overall, the service seems extremely useful and reliable, but the employees are not so much. I would definitely recommend the Sunrocket service to friends or family that are technologically savvy. I would probably try to be on hand for assistance installing it for those that don't have any networking experience, or those with only basic computer skills, though--the setup might be too frustrating for them if they have to contact customer service. Also, I have submitted a feature request to Sunrocket, which was promptly acknowledged (a year or more ago) but while they claimed to be "working on such a feature" I have not seen any new features relating to my request. (At the time, I assumed it was a form response, and at this point, I'm pretty sure it was--but at least they acknowledged the idea quickly.) I

I just had SunRocket for a couple of days. Overall, it is the best! I used Skype, VoipCheap/VoipBuster (same company), but this one is the best. I do not need to turn my computer on to talk on the phone. Since the day I signed up and received the Gizmo, only took about a week. The customer service is very helpful and friendly. On the brochure I received with the Gizmo, I was informed it took me 10 days to receive incoming calls but it only took me a couple of days actually. The sound is so perfect. (My friend uses Vonage but I always heard the clicking sound every few seconds but SunRocket, the sound is so perfect. I have never had any drop calls.) I got the best deal. The reason I signed up because $199 for 2 years!!! I paid more on my Verizon local service. Now I can get rid of my Verizon caller ID and call forwarding. The only reason I keep the very basic Verizon is because the DSL which is currently is the cheapest one. By getting rid of my Verizon caller ID and call forwarding, I pay actually less now but getting more features with SunRocket without paying extra caller ID and call waiting. The PLUS things with SunRocket is I can make long distance phone call for free and I get 3 dollars credit for international calls. Also, I can have my SunRocket calls to be forwarded to my cell phone without anymore additional fee. So, my SunRocket phone number can follow me anywhere I go. The website is easy to navigate. It takes only seconds to get the feature turns on/off. SunRocket is the best. I have recommended it to everyone I know. I am sure that SunRocket is going to be bigger (probably is already now) than any VOIP service provider out there. I used to think Vonage was number one but with the higher cost plus additional fee, cancellation fee, I think SunRocket is the best. SunRocket does not charge any cancellation fee because they know you will keep it anyway. :-) SunRocket is the best!!! I am very happy with the service and quality.

Switched from Lingo because they could not beat the good promotion that SunRocket had going for $199/yr with an additional year free. Sound quality is better than Lingo as well.

The price is the best thing about this service. Most calls sound like the person I am talking to is under water - at times the line just dies - no calls can come in. Other times, even when I have no dial tone - I can make a call but not receive it. I use my cell phone a lot more now - just need to convince my husband that when our year is up - we need to look elsewhere. I would not recommend this company. Fax machines do not work with Sunrocket - at least mine doesn't. To me, the financial savings is not worth the hassle of not having a reliable phone service.

I have been having issues since day one with QoS, Sometimes when the network is busy, all calls in and out are busy signals. The Voicemail boxes have had problems too, I had to deselect and re activate them, a real pain in the rear. My biggest problem to date is when some one calls they can not hear me. I have been on the phone with Tech support 4 times and they have you chasing your tail. They ask that you do something and if the problem does not go away, call them back. Their tech support IS A JOKE. SR wants to blame the ISP but don?t go there. It is my understanding after I called my ISP provider that I found out how all this third party VOIP all works. To get quality VOIP you need to be on a dedicated network where packets can be controlled. There are no laws governing this so it is up to the ISP provider to either do this or not. Now if you understand what I just said then you will know why ISP providers provide no support for outside VOIP providers. If you want great VOIP you have to jump on your provider?s private network at a higher premium than the third party providers. Bottom line you get what you pay for. If you are a cheapskate like me, then deal with the issues otherwise fork out more money and go with your own ISP providers plan.

Sunrocket is the greatest. The voice quality is as good as POTS. I have had no issues whatsoever with the service. All the features work flawlessly. I have the NAT and the Linksys voip adapter on UPS in case of an power outage. My Internet service is 20mbps both upstream and down and comes here via 5.8GHz microwave, so it's on UPS too. I suspect those who have poor quality SunRocket service are using DSL or cable with low upstream bandwidth.

I'm still trying to resolve a number transfer from SunRocket. It's almost three weeks now and no one can call our house through our transferred number. They already have my number but their "Provisioning team"? what ever they do can't seem to fix the problem. THREE DAMN WEEKS! COM'ON! The problem with the company is their inability to take control and ownership of problems. Every time you call for status, you'll always get a different person and you'll have to explain yourself over. Some of them don't bother to read previous entries or comments unless you ask them. One representative told me he's the Billing person, Technical Support, Number Transfer, and Troubleshooting person. So if you call and select from the phone menu to talk to a Technical support person, for example, you're actually getting all of the above. No wonder nothing gets done...they're jack-of-all trades experts at nothing. True SunRocket may have easy install and configuration, that's the EASY part. Once you started having problem and call for help, that will be your worse nightmare. I have nothing against SunRocket. They're just lousy in "true" customer care and "true" technical support...I guess they have lots of growing to do...they've been in business for two years now? for example, see the following excerpt from their so-called Technical Support...it just cracks me up: This conversation started with asking for the ports to open in my firewall and this "tech" person replied with the following: .. The problem is that the router is not designed for voice to go though it, and it gets lost in there sometimes, also, your router cuts the bandwidth that your gizmo receives down so much that is the main reason for having quality of service issues. All of your servers should be going through your router, the only way your servers would be effected by changing the gizmo configuration is if your modem contained your servers, which is unlikely since you had your gizmo hooked up to your modem before. hahahaa! how's that for a technical explanation! I had the voip working after the ports were opened. Now, if they could only fix my number transfer! PLEASE DO NOT GO THROUGH THE SAME PROBLEM I'M GOING THROUGH NOW. IT'S BEEN A REAL NIGHTMARE. SELECT ANOTHER VOIP, NOT SUNROCKET. YOU'VE BEEN WARNED.

Sound q. is good. costumer service is the worst. other than that it works great and is a great value for the money.

I got my SunRocket Gizmo in a few days and was up and running in minutes. I also transferred my phone # which only took 2 weeks. After a couple of weeks, I noticed a problem, I called support and they were helpful. I replaced my old cable modem and the problem was solved. Be careful to make sure your broadband provider is supplying you with adequate quality (not just speed). Go to this link to test your ISP's network. You need to run the test at least 5 times over a 90 minute window and make sure that every test shows QoS of at least 70% and Max Pause of

Sunrocket was ok for the first 6 months. Occasional sound issues, but I would just do the call again and it would be great. Then I started having problems receiving calls on one of my two numbers. Spent a lot of time redoing voicemail when they (Sunrocket) decided it was a problem with my ISP (even though only one number was affected). Sunrocket basically washed their hands and said there was nothing more they could do. (even though all the line tests gave me a score of 4 or more for VOIP) Customer service tried, but just don't have the knowledge to do much.

Sunrocket doest have any sense of Moral responsibility against the service provided. They just charge the credit card with Random Numbers. Unless you send a really harsh worded threatening email cc builtitbetter dont expect any response from them. After 38 email exchanges my bill for 22 days finally I got a Math (big algebraic expression) showing the breakdown of the charge they made on my credit card. This is the way they work. Dont even trust what ever the offers the sales person promises while you are ordering the service over phone, you may see a completely different credit card charge amount, and the explanation you get get we have any notes on your order, and was charged as per the standard rates. Don't even think of the plan change, As the explanation I got their systems cannot handle that. Once you change your plan your Voice mail inbox will be Out-of Sync (you have to delete and reconfigure to make it work again), don't change the service address, you don't even realize the service number got changed because of that, and on .. and ..on .. Voice Quality goes really bad between 6pm and 9pm EST .. consistent for the last 2 months .. Bottom line Sunrocket cannot compete in this technology market ..they are mature enough to handle VOIP services. Again this is the customers option, to choose a really cheap service, and should nothowever expect the Quality, what you pay for is what you get, is true with Sunrocket.

I wonder how this company exists...? How much longer is it going to exist; the phone service is just horrible. My line was dropped few times a day (often during the conversation) on regular basis. DO NOT USE IT!!! Price is tempting but you are just paying for your misery...

Service for the first several months was ok, sound quality was mixed. However starting about three weeks ago about 1/2 of my calls started going into voicemail after only 2 rings (its is set for 6). Sunrocket has not been able to resolve this problem. It has turned into an expensive voicemail service. Customer support tried, but they just don't know that much. Its really aggravating having to go through the same description every time, they don't appear to have a good system for keeping track of problems

READ THIS. Sunrocket is the worst company on the planet. I worked in telecommunications for 23 years and can say with absolute confidence that Sunrocket failed their brand promise in every regard. They never delivered my preexisting number so I canceled the service after 90 days of waiting. Then they ported my number after I cancelled. The customer service department is a complete nightmare. I was on hold for more total time than I was in conversation with a rep. I was transferred more times than a roman coin. Sunrocket never met a single promise made by a customer service representative. The people working for the company seem sincere and well intended but the company can NOT function. The primary problem is that the sales, provisioning and finance IT systems are not integrated and (apparently) run by separate organizations. I ordered my original service in May of "06, they stole my number in August '06, I got it back by month end and am still receiving invoices and dun notices. The price may be interesting but the pain and suffering inflicted and the time required to TRY and work with this totally inept company could never justify a decision to order ANYTHING from Sunrocket. Tell everyone you know.

I've had this service for several months now and it has been fantastic. Received equipment in about 3 days and was up and running right away. Any small issues that came up (like a billing error) were handled quickly. Customer service has been wonderful. I am saving a ton of money of my phone bill. The extra features are fabulous. I can't see why anyone would not use this service. The money savings alone is sufficient to at least look into it. But add to that the superior service and the many features and you are getting a huge bargain.

I do not recommend SunRocket due to echoes, poor sound quality, numerous outages with little to no acknowledgement or apology, 3 week response times to emails, and overall poor customer care.

Worst experience with a tele company I have ever had. Going on 2 weeks with no dial tone. Hours on the phone with member services. Unsound technical advice, language barriers, hang ups, excessive hold. Yes..I've done it all with scumrocket. Run..as fast as you can. I've had the same phone # for 20 years and now am considering dropping service due recent experiences. Don't make the mistake (like I did) and pay a year in advance.

I've had the service for almost 2 months. I've never lost service or had bad sound quality. The price at $199 for the year is hard to beat and a free cordless phone too. I am exceptionally happy I went for the service and have even convinced my mum to sign up. I'd recommend Sunrocket to anyone.

Since last January there have been a few hurdles with Sunrocket, but for the most part I've been happy with the call quality and service. The FREE cordless phones Sunrocket provided interfered with my wireless network so I dumped those phones for a 5.8 GHz cordless phone from Radio Shack. The most reliable/optimal way I have found to connect everything is use a router between the cable modem and Sunrocket's Gizmo and my wireless router. That way if the wireless router needs to be rebooted (happens regularly) it doesn't affect the phone. Since installing the router, I haven't had to reboot the Gizmo even once. Other than that, I wish the clarity was better. At times there is an audible hiss while talking on the phone.

Do the research. SunRocket beats every plan and vendor out there. Note that customer service sucks no matter what vendor you go with....just check the blogs. This plan is 200 minutes for $10.00. You pay $40 to get started with the equipment. Extra minutes are at 3cents a minute. You just can't beat that. You get two phone numbers, call waiting, caller id, call forwarding, E911, all included. As for hookups ALWAYS remember to hook the internet modem to the phone switch first. Then hook your network switch to the phone switch network port. That allows the phone switch to control the bandwidth and insure voice quality. Most of the people with voice quality issues have not known to do this, they just hook the box to their house switch, or worse, to their RF network.

Aside from the occasional glitch, the system is a great value. Obviously it is not a landline service and has the occasional burble in the sound quality but I think you'll get that with any VoIP system. We have to reboot now and then when there is a hiccup in the power or the cable service but it is otherwise reliable. I put an UPS on the system to include the cable router and gizmo and that helps if the power is out for less than 2 hours. Saving about $600 a year makes the minor issues okay. We love the second number with distinctive ring! Customer service is outsourced but isn't it all these days? We've gotten what we've needed even if we did require an "English to English" translator.

I was stupid when I bought this service, I may have a big IQ and I have great street smarts but I should have read what everyone else are saying about this company. One big thing, they take your money and they do it fast, I ordered the 9.95 a month plan I got the box in the mail about 5 days later, I setup my account and I check my billing just to make sure everything was okay. My plan according to them was 199.99 a year which is not what I wanted. Well, I email them and I email them 4 emails and no response and I did this with a day or two apart from each other. Okay I call, I ask for a refund seem to be easy and worked out okay they said it would take 24 to 48 hours. 72 hours later I call back this time I am angry and I told them how long will it take for your company to fix what you screwed up? they told me till my next billing cycle then I told them this is unacceptable and I cannot deal with a BS company like this. I canceled my account then they said it will take 7 to 10 days for a refund if I do not see a refund I am filing a lawsuit as all my phone calls and emails have been recorded and are now filed. Do not give this company a chance.

I ordered the Halloween special 2 years for $199. I was using Bell South and calling cards. Spent about $60 per month or more (so I am saving about $600 per year!).....The setup was simple I just plugged the gizmo into a port of my router and adjusted the QoS for that router and I was set in 5 minutes. Quality is surprisingly good...very impressed. I transferred my number from Bell South in 10 days! Sweet....Sunrocket. Go for it!!!!!!!!!!!!

SunRocket was quick to take my money but when the service DID NOT work like the sign up rep told me it would I cancelled. This was on a 30 day money back plan. Now 4 months later I still have not seem a full refund. I've sat on hold for over 30 minutes at a time, sent many e-mails to SunRocket and copied their corporate office. I have had no response. I recommend everyone RUN from SunRocket.

I have been having the VOIP service since a week. No major hassles till now ! I had placed an order on a Sunday and I got the equipment on Wednesday. The initial set up was a bit troublesome though. I tried to connect my cable modem to the gizmo, but my wireless router started freezing and I could not get an internet connection. This had never happened to my wireless router before. I then tried to connect the gizmo to my wireless router and then at least got an internet connection, but still did not get a ring tone. I called up customer service and they were not of much help and they said they would escalate to another level and that someone would contact me. The next day I was growing impatient and decided to cancel the service, and SunRocket CS agent immediately got an escalation engineer on line. In a minute he helped solve the issue and its been a great experience since then. The telephone cable plugged into the gizmo was the culprit. The pin position in the gizmo suggests that the cable be connected to the gizmo with the pin facing downwards, but the CS agent said that it needs to be plugged in upwards in the gizmo. He said that it was a design flaw and apologized for it, but thank God ! I did not get disappointed. The other issue I think was not of much importance to me was, I negotiated with the CS agent about waiving the one time set up fee for the launch kit, since I singed up for the monthly plan. The first one said she will not be able to do it. I called up again the next day and another person said that he will waive the fee, provided I agree for 2 GE phones to be sent to me. He was not asking me for to subscribe for a second number also. This was sounding weird to me and I asked him why he would want to do this and the CS agent replied "Why would you not want to get another phone for free". I found this suspicious and dropped the call. Finally when I decided to subscribe, I was put to a different CS agent and when I told about the offer made by the previous guy, he thought I was weird :) .. anyway, I did not care for the 40$ fee .... Hope my experience continues to be good throughout my service, but problems like echo/ noise/ etc are related to the internet service provider and SunRocket cannot be blamed for that. Also I did not have to port numbers and this worked fine for me.

Sunrocket is the horrible gotcha phone service. I am going back to Vonage. Sunrocket service is great if you don't care when you can make a phone call, because they are always down, also if you don't care about the quality of the phone call and are use to repeating yourself over and over again because of the static and the person on the other end saying you keep cutting in and out. Terrible terrible service from Sunrocket. I never had these problems from Vonage. I switched to try to save a penny or two but I guess it is true what they say you get what you paid for.

I have Sunrocket. It is awesome. If you have it and don't like it than you are not a good person. If you don't like Sunrocket than you are clearly wrong. Or you are lying. Yes, you are lying. Upon further review Sunrocket is the greatest thing ever invented. If you don't like Sunrocket, then I hope your Vonage analog telephone adapter attacks you in your sleep. Then it will marry your wife.

SunRocket sucks big time. After have cancelled my service due to people not being able to call me and other reasons, I still haven't received my refund from them after one month and four calls to customer service. This company is a joke will not recommend it to anybody. Take my advise, spend the extra $7 a month and go with Vonage.

I signed up for Sunrocket after having problems with Vonage (Just a bad router, but tech support would not do anything about it). Ordering it was no problem, they billed my credit card the same day. The problems started when it took more then half a month to get my "Gizmo". Each time I would call, I would get a different lie about why it was not shipped. I was charged for a month of service that I could not use for more then half the month. When I did get the "Gizmo", it would not work. I spent hours and hours on my cell phone to get the "Gizmo" to work. (I know what I am doing, I know how to configure my router). After getting to 2nd level support, they did get it to work. Sound quality was always bad. Three weeks ago it got so bad that I could not use it. I got tired of telling the problem to 1st level support only to have nothing done. I was told that I would be called back and I am still waiting. I just switched to VOIPYourLife. One thing I can say for Sunrocket, they did not give me a hard time to cancel my service like Vonage did. Price is not everything, if it does not work you don't save anything. I would stay away from Sunrocket. Scott.

I had no interest in switching to VoIP and had never heard of SunRocket when a friend recommended it to me. After reading all the reviews on this site and others, I decided to move to VoIP, but NOT with SunRocket due to its notoriously bad customer service ratings. I have a specific list of features that I NEED. I am currently paying $550/year with Cavalier on home line and $900/year with Verizon on business line. I needed a feature to combine these two services into one, transfer existing numbers and each number to have its own voice mail boxes with different ring tones so that I do NOT have to buy a 2-line telephone. After talking to non-SunRocket reps, it appeared that SunRocket was the only company providing all the feature that I need at a reasonable price and I decided to gamble with SunRocket. Well, the guy who took my order at SunRocket wasn?t a touchy-feely person like the lady at VoIP Your Life, but he did his job taking the order, and all was set in motion. I placed the order on 10/25 and received the SunRocket gizmo with a free 5.8GHz GE phone on 10/27 and the setup and the installation was a breeze. SOUND QUALITY When I talked to the rep in VoIP Your Life and another company in Florida, there was an underling humming/buzzing noise and they were using their own service. When I talked to the SunRocket rep, it did not have the buzzing noise, but they were NOT using their own service and I wondered why. To prepare for VoIP, my Internet connection was changed from Verizon DSL to FIOS, which increased the speed to 5MB down and 1.7MB up. I don?t know if this is the reason, but my SunRocket does NOT have any buzzing noise ? actually it is whole lot clearer than my landline. I just had an hour-long tele-seminar, and I am ecstatic about the sound quality. SO FAR I have no complaints about SunRocket and I hope I will never have to talk to Customer Service. It has been 4 days since I installed VoIP and I have received 2 e-mail messages from SonRocket on the home number transfer status. I wanted to switch my home number first, then my business line to keep my livelihood going. I am so tickled about the quality of sound and long list of features in addition to the HUGE saving on my phone bills ? about $1,200 per year. I will post updates on the quality of the phone number transfer service. BTW, it doesn?t seem to have a way to import my Outlook contact to SunRocket Contact List ? bummer!

Small glitch at the time of setup. (no incoming calls) Fixed after 3 calls to Support. Other than that, I have no problem with it.

This is a follow up to my earlier comment on SR. I went ahead and cancelled my SR subscription. I ordered Vonage and Packet8 to evaluate both of them. I did see some weird issues with Vonage where unknown people were calling me (at office) even if it showed my home number on the caller ID. Also the $29.00 price tag (including taxes) is a wee bit high. With the packet8, I see someone else?s # on the caller ID. Packet 8 too is around $20 (including taxes). I tried my luck with SR again. I reordered SR, got the gizmo yesterday and again went through the same setup routine and found out that my inbound calls were not coming in. This time, on calling tech support, it seems I got a knowledgeable lady. She explained that it's an issue with the local service provider (my area do not have numbers that are pre-activated and SR has to put in a request to a third party service provider to activate the number + E911 which takes 10-16 days). For a workaround, she immediately assigned me a pre-activated signature# (they can do so for signature# as it need not conform to the area that one lives in). This way I now had incoming on my signature# and outgoing on my primary number. She also raised a high priority ticket with their provisioning dept. Today, I found that my primary number has changed and that both incoming and outgoing are working on the primary #. They also resolved the ticket saying that the vendor (service provider) has fixed the issue. Now SR seems to be working perfect with sound quality being excellent. I guess, ultimately it depends on what kind of person you are dealing with on the other side to have your issues resolved. I was just unlucky the first time. I cancelled my Vonage and I shall be evaluating packet8/SR for the next couple of days I guess I could go either ways. Let?s see how both of them work out in terms of sound quality and customer support.

I continue to be surprised by all the negative comments I've read. Have had the service for over a month and it has been close to flawless. I've had decent experience with one small issue through tech support and the problem was solved. Took a couple of days (caller id issue) but they seemed to work hard at fixing it. Right now I'm very satisfied with the service.

Crummy service all around. Been getting double and triple billing on overseas calls to Philippines. poor or no connection to Philippines but still billed. I'm going to try Vonage or go back to Verizon for land line. My Cingular cell service is great at home now cuz we have a new tower at the local VFD. My cingular overseas calls are the same per min. at .17-.23 and PERFECT connection, quality, reliability. My wife does business in the PI and needs the reliability..... I dont need the triple billing, way too many calls to cus.serv.. and no response. I'm cheap but I would not recommend this outfit to anyone. Yours, Captain Scott, B767 major carrier int'l.

Technical support = BAD. Customer support = Very BAD. Couldn't make outbound calls. Called tech support, they couldn't resolved the problem and escalated it to the next level. Got a call back from a technician after 3 (!) days asking me if I still had problem making calls. Since he called me in the middle of the day I was at work and couldn't help him to troubleshoot the problem. I've got email next day stating that my issue was resolved and the ticket closed. I called customer support to complain but the rep hang up on me deliberately. Just like Broadvoice, that I had for a year - everything is good until there is a problem, then it's a nightmare to get help.

I have had minimal problems the past 9 months, but like many other users, CS is a joke. This is a down side of the company, and it does not look like anyone is going to fix it. CORPORATE ARE YOU LISTENING?? Will I renew in 3 months? Not sure, but after checking reviews on all the other VOIP plans it seems that it is a hit or miss. I guess I have been lucky with the old "Gizmo", call forwarding to my cell phone when traveling works well, remote message retrieval works well, faxing is a no brainer from my computer/all-in-one printer, dialing from address book on the computer, remote access to SR web control panel to change settings. So, maybe I will stay with them for another year.. And by the way, I am hearing disabled and have to use special equipment with the system, and it does not interfere.

Great value as far as the $199/year unlimited calls. But one has to suffer frequent dropped calls, poor sound quality (echoes and delays). They have English speaking customer service which is great but don't expect your problems to be fixed without having to call over and over and over again until you can reach the second tier technical support! It's been frustrating using their service but it's the lowest cost service provider available for the time being. Just hope they will make some speedy improvements.

I would not recommend Sunrocket; it?s a terrible VOIP service. Look over VOIP reviews and get a 5 star company Sunrocket will be nothing but a headache for you. There are mutable providers in the same price range with much better service and quality... I would also recommend: if you choose Sunrocket to pay with a VISA gift card if on the monthly plan. Sunrocket has billing issues and if they over bill you or double charge you it?s a long wait for them to give a refund on your credit or debit card, if they do at all.

I ordered this service online on the 30th of August after my friend recommended it. However to me this did not work out, I could not hook up the system in the first place. so I called for help nothing worked out I was put on hold endlessly, really ridiculous. the customer service was bad the guy did not even introduce his name, voice was very week. he did not give me the impression he was qualified to help. Anyways that was the end, I decided I was not going to continue with request for service with them. (You get for what you pay) So here is my cancellation. thank God I read the info before sending back the product or else the guys can get you (my experience with Vonage helped here). I packed the product and shipped it through UPS with the return shipping slip they sent me ( good Guys they saved me a lot in terms of shipping) . On the 9th of September two days after I shipped the product back I checked if they got my item and called them up. A customer service rep answered the phone this time a little better he introduced his name (must have been trained) and then he said he will help me set it up. I said I already returned the product. he kept saying Sir I will walk you through the process of setting up your Gizmo. I told him ok but now the product is in your company. Then he got what I was saying and said ok let me put you on hold. 20 minutes I was then I hung up and called again and spoke to another rep. who said after a lot of coaxing I have documented that you have returned the product and that as soon as the billed dept is able to process the refund your credit card will be debited. Now this is great simple. Excellent I have solved a potential problem. As he also confirmed what card I was using the last four digits and the billing address etc. The way he spoke I believed they will be prompt and honest. An e-mail was sent with a ticket number which stated that my cancellation has been made and this ticket is valid for 48 hours. If you do not believe us you may contact us again with this ticket number. Now this sounded fishy I told myself I should keep this e-mail and not junk it. It did help after a 10 days I found not debit transactions on my credit card that was the 20th I called them up. I was up on hold after giving the initial information for over 40 minutes. I was furious. I hung up and called them again I had a cautious guy this time I noted his name etc and the he said that their systems were down etc and so they would like to apologies for the delay. Happy, Happy I was , he said he is redoing my ticket and will send me an e-mail to the effect. I received an e-mail Your issue has been resolved and your cancellation has been made, If you do not believe call us, this ticket is valid for 48 hours. now you get the impression that these guys are a big corporate and very prompt. two days later no sign of my money refunded. I call them up spend 30 minutes this time after giving details about my call

I agree with Sam 200%. I ordered Sun rocket on 15th Of Sept, 2006. I got the gizmo on time, no issues there. Hooking up the gizmo was a one minute job. I could immediately make outbound call and sound quality is good. However, I realized that there were no inbound calls. On enquiring about it, I came to know that it will take 16 days to get activated. But that was still okay. After 16 days, I still did not have any inbound call, so I called again and they tried to do some things with the gizmo. It didn't get resolved. Then the ticket got moved to their provisioning dept. God knows what it is but to me it seems it's a black hole dept. I have tried to follow up 4 times after that but every time, the reps get stuck at the provisioning dept, saying that someone will call me from that dept within 24-48 hrs, even though no one calls. It has come to this that I called in today to call in my subscription. The rep seemed to be nice and she did find out that I was having issue (by calling from different phones) and promised that someone from their eng dept will contact me within 24 hrs. So as a favor, I am going to wait another 1 day (need to cancel within 30 days) and if I don't get inbound calls by 15th of this month, then then it's bye bye SunRocket forever for me.

Sun Rocket customer service is rude & joke. I have reported two problem, since I had service from them. Non of them is solved yet (5 month after). They closed the ticket & opened new one for same problem, so they can say it is not 5 month old problem. They are not able to transfer my number from Vonage still after 5 months of service. Now my friends started to use my temporary number as permanent. When I called them for follow up, CS tells me I have to call old service provide to my number transfer to new provider. He is not going to going to do that. He can't help any more.

I ordered Sunrocket in Dec 2005 and was initially pleased with the setup and price for the service. I had minor glitches that were resolved after a few long calls and online chats to CS. Earlier this year, however, I started to see small and large outages, some lasting a full day. I get dropped calls a few times a day, and frequently I make a call and get silence, only to find out that the other party answered and we couldn't hear each other. My outgoing Caller ID stopped working last month and now I am a blocked number. No no can fix it. My incoming Caller ID does not work often, and the last time I called a company that finds your account based on your incoming phone number, they had my number as something really bizarre and very wrong. I get complaints when I use this line, and the echo is annoying to both sides. The delay has gotten so bad that it makes conversations very awkward. I get better quality on a bad cell phone connection. I have called, emailed and opened tickets, but the only response I get is a long email that tells me to do tons of line and speed tests over time and email the results to SR. I don't think that it should be my job to spend hours testing my line to their satisfaction. esp. since they don't act on the results anyway. Sunrocket offers cheap calling, which is very attractive. However, I have reached a point where I never know if I will have a dial tone when I pick up the phone. Free long distance isn't worth much if you can't use it. So, to sum up: 1) poor call quality; 2) poor customer service; 3) dropped calls and calls that never connect each day; 4) no caller id in either direction; 5) call logs are incomplete and useless most of the time; 6) emails go unanswered. I wouldn't pay any price for a service this bad. AND IF THAT ISN"T BAD ENOUGH, today I tried to port my SR number to Verizon so I could keep it and go back to a landline. And I can't port my number. It shows as belonging to Cingular Wireless and it is somehow looking like a mobile number so I can't have it or something. (This was after hours on the phone with Verizon.) And now it looks like SR is adding extra charges to their "No gotchas" pricing scheme - equipment charges, conversion charges, etc. I cannot get anyone at SR to confirm what my cost would be to renew for one year in December. They really don't seem to want my business, so I am canceling. I gave it 10 months, and I really tried to make it work. I was hopeful about this service, but I have tried everything (different broadband providers, equipment set ups and plenty of calls) to no avail. I give up. VOIP is an interesting technology, and the price is right if you need long distance but have a limited budget, but you have to be prepared for a lot of headaches and NEVER cancel your POTS line.

I have to say that this must be one of the worst service providers about. Granted they are a start up service, but their level of service is atrocious. Every time you call tech support they have you reboot the router/gizmo a few time before you do anything else. I am not sure it is a good use of their time since it never fixes anything (in my case anyways). The service is very spotty and has constant outages. And no my service provider may not be great but their service is always up. Sunrocket tried to blame them and had me run a bunch of test to find out they were at fault. Again just plain old poor service. You get what you pay for...

STAY AWAY! STAY VERY, VERY FAR AWAY! I ordered this thinking it was a great deal for the money. I signed up for the 1-year of service for $199. I ported my number over, which they said could take up to 30 days. It actually took 2 months - and that's not an exaggeration! So I kept my old land line during the porting session, in effective paying 2x for my phone service. Once my number was ported, I connected everything up. First off, the sound quality was mediocre. I could hear ok on my end, but everyone I talked to said the sound quality was awful. Then there was the delay in sound. Not a lot, but enough so that I would end up talking over the other person, or vice versa because of the time delay. Basically, it sounded like really bad cell phone service. But THEN, the real problem was the fact that it kept killing my internet service. We'd be in the middle of a call, and the phone service and internet service would spontaneously die. I've never had my internet die like that prior to Sunrocket, so I called their tech support and they admitted that it was their problem - something about the addressing of their modem with our cable modem. They did some reprogramming, and promised it would fix it. Problem is, it never did. So I called again, and this tech guy said it was something else. He instructed me to go to some third part web site, and perform a series of 6 tests over a one hour time period. Then call him back with the data. I did that, and they did some more reprogramming, and then, yet again....the problem was not fixed. The dang thing would cut out so frequently now, it was pretty much unusable. Finally, after getting nowhere, I decided to cut my losses. I called our local phone service provider and had them hook me back up again. So now I'm out $200 (which is not refundable because I'm past the 30-policy - which I was past EVEN BEFORE MY NUMBER PORTED!). Oh, and a final note: Each time I called tech support, I was greeted by somebody with a very THICK Indian accent. I asked one guy what country he was in, and he claimed to be in Canada. I think Sunrocket has their call center located in India just like Dell computers.

The modem they sent (they call it a "Gizmo") got so hot that it actually melted. I am glad it didn't catch fire. The first two weeks of phone service had been good up to this point. Then I had to endure 20+ days of continuous phone calls and emails to straighten the account out and request a new modem. I finally cancelled because I was unable to get anywhere with them. Absolutely mind-numbing "customer service." After all that, it took EIGHT emails and two phone calls to get a refund that was lower than the amount that I paid. Still waiting for them to get back to me about why the refund is lower than what I paid. That was several days ago. Yesterday, they emailed me to let me know that they had cancelled my account because (AFTER AN ENTIRE MONTH), they realized that they do not provide E911 service to my phone. Pretty scary. I had assumed that when they promised me upfront that they provided this important service, that it would work correctly. Thank goodness I had no emergency during this time. If you do decide to get this service, I would strongly recommend that you verify that the E911 works correctly. I'm not sure how you would do this - each time I spoke to any rep, they always had a different view of how things worked at Sunrocket. Beware.

I have been very happy with the SunRocket Service. It did take about 45 days to port my number, but I think the problem was lingo releasing the number to Sun Rocket. I have found the customer service and Tech support to be ok, not great, but if you call Dell, HP or any other tech support you get the same thing. Sometimes you get someone good and sometimes you get someone who knows nothing. I did run into some problems in about month two and tech support advised that I restart the modem, router and gizmo and see if it resolves the problem. This solved the problem and I know restart all of the equipment once a week (sometimes every other week). According to the tech person, Comcast and other Internet providers constantly make changes to improve quality, but these changes are not imported into the modem unless it is re-powered. I have not had any other problems with the service and I will be renewing this service without hesitation. In reading the other reviews I am unsure if maybe there is an expectation problem or if maybe there is a problem with service in different areas of the US. There are more options on the SunRocket than I had previously (ie call forwarding, three way, call waiting, voicemail sent to email and more). The gizmo box is nothing special and a few people have complained that the message light on the box doesn't tell them they have a message. When I pick up my handset if I have a stutter tone I have a message and if there is a regular tone then no message. I don't have a problem with this and I even set the system to forward the voicemails to my email and SunRocket calls my cell phone to let me know I have a message. With the range of opinions, good luck with your decision and I hope that you are as fortunate as I have been with SunRocket.

Sunrocket blows!! I spent 3 months opening tickets and going through the same procedures every time I got a new service tech. The sent me 3 Gizmo's (the unit that converts the telephone signal to internet signal, for the technically challenged) none of which fixed my problem. I was told that the power cords were too close to the network cables, so I rearranged my office to remedy that - no help. Then I was told my Gizmo didn't work with my Motorola cable modem, they'll send a different brand. The new one arrived and it was the same crappy one I'd originally received. I called them back and was told they weren't giving the new ones out to existing customers, that we were stuck with the crap they sent us originally. Only NEW customers could get the new updated ones. I called back a few days later to cancel my service and all of a sudden "Hey, we can give you the new fandangled Gizmo now!!" HUH?? Now that I want to cancel you can take care of me as a customer? I got the new Gizmo in the mail, hook it up and... it's worse!! With the original unit I'd have choppy, echo-y calls that dropped frequently. I also call internationally quite often to talk to family. Forget it, not with Sunrocket! They don't give your call enough bandwidth to be able to make a decent international call! (at least not to Australia). You have to put the Gizmo between your router (if you have one) and the modem for it to work right, which noticeably slowed my internet access down by about 75%. The service sucks, the equipment sucks and the techs give you a different answer every time you call them. They are nice, you don't have to wait very long to talk to one, and they all speak English (no offense, but I HATE companies who farm customer care out to third world countries, and you can't understand the tech...), but it's little consolation when your wife needs to make a phone call and can't, and you have to reboot your modem, gizmo and computer several times daily to be able to call the pizza joint down the road!

BEWARE When I signed for Sun Rocket Service I was told that they had 911 service. Due to poor service I went with Bell South yesterday. What a relief to know that I now have reliable phone service. I called Sun Rocket today at 11:45AM to cancel my service. I was told that I would receive a credit of $149 out of the $199 that I had paid up front. I then checked my emails and found one from Sun Rocket that was sent at 11:38 AM today stating that they were canceling my service because they were unable to provide 911 to our area and that they would refund any charges that were incurred. I called them back and ask for a full refund. I had their service for four months and had no idea that I didn't have 911. They agreed to send a full refund. I asked them if they would have just cancelled my service leaving me without phone service and she said she didn't know because she just worked in the cancellation dept.? Finally she asked another rep and they said yes they would have had to cancel my service due to the federal government and that I would have had to call the government about the problem. Can you believe this company. I'm now very happy with my Bell South (thank goodness I got it yesterday) Just wanted to make everyone aware of the 911 problem so you can check to see that you have this important service. Also better check your emails as you might receive a notice of cancellation.

Where should I start? Sunrocket sucks. If you enjoy handing out $17 a month to a company who won't guarantee service, then this is the plan for you. It took more than 45 days to have our phone number transferred. The phone unit they mailed us did NOT show us when we had messages waiting. When calling to check for phone messages you have to listen to a slow-talking automated voice that lists the date, the time, the phone number that called, AND how long the message is before it will actually play the freaking message. The modem unit gets insanely hot. I hear my own echo when I use the phone. There is a delay of maybe 1.5 seconds from the time that I speak until my listener hears me...that is not good when they are expecting a quick response. I've had most of my listeners think that I'm not responding at all and they will in turn continue talking (interrupting me without realizing it) and in the process I hear my echo, their interruption and myself saying something current all at the same time. Very annoying. Despite several calls to tech support our internet and phone cut out ALL THE TIME. If I use my phone while the computer is on, I am guaranteed to lose the connection to both within 10 minutes max. When that happens I can hear the person on the other end of the phone just fine, but they can't hear me. Tech support has given us all sorts of different reasons for the cut outs and different means to fix it (to no avail)...but even if I'm not using the phone the internet and phone will still randomly go out daily for no apparent reason. I have to fix the problem by unplugging out Comcast Modem, then unplugging the Sunrocket Modem. Wait 10 seconds to plug Comcast back in. Wait another minute, then plug Sunrocket back in. Then wait a minute and my service comes back. For how long, is always unknown. Sometimes it goes out 2 minutes later. Sometimes 30 min. later. Sunrocket says that the internet and phone modems use 2 different bandwidths and they need configured so they stop shutting each other down...but really, they should have fixed that problem before bringing the product to market. OR they should at least have a "how to" manual on what to do when the product arrives. As it is, we are left trying to perform 6 tests that take 10 minutes each while using a phone and internet that keep dying every few minutes. That just doesn't work. It becomes a total embarrassment when I'm always having to reboot my modems to call people back to apologize for my phone hanging up on them. In 1 45 min phone call I might have to do that 4 times. Qwest may charge a lot, but at least we'll have a phone and internet that works without dying and losing all the online date that was entered.

Sunrocket Rocks!! I switched to sunrocket purely for the savings - $199 a year and 3 free months. I've used several providers and they have all been good in terms of features and voice quality, I put most of that down to having a good ISP and following the install instructions in terms of where to place the router and what and where to connect it to. I see lots of complaints about people being charged for a disconnect fee - the only advice I can say is read the terms and conditions it's all in there. I recommend VoIP to all my friend and not just sunrocket, the savings can be huge and you get a lot of good/cool/useful features.

Don't get Sunrocket it SUCKS! Well, I got a free Uniden hand set with this service and I give a 5 for Ordering Rate but, Seriously the Customer Care is horrible it takes 20~30 minutes to connect to a operator. The VOIP device keeps disconnecting when I try to fax it comes with a error even though it's compatible. I have transferred my 949 phone number but, it's not transferred yet and I have been waiting like over 3 months. The voice quality is the worse ever! I have never had a worst VOIP service ever. I tried all kinds like Broadvoice and Vonage but seriously I never encountered anything worse then Sunrocket. The main problem is when you have Anonymous Call Rejection it becomes a busy signal which actually bothers me since other VOIP providers tell you to press *82 or *65 or something to fix your caller ID but, Sunrocket makes it a busy signal so my friend could not call me. So I would recommend you pay a little bit more and get some other VOIP provider seriously.

Gizmo is very sensitive to upstream bandwidth. I have 5M/2Mbps cable connection. However, once I start uploading even 2Kb using Torrent, phone quality becomes very bad. Conversation break up even you still have 1.2Mbps upstream. Customer support is useless. Put you on hold for 10 minutes and still could not talk to a technician. Email responded very fast, but, technician never called like says in the email. The first few weeks after I signed up with Sun Rocket, everything went pretty well. The problem started almost 30 days after the Free Trial period ended. Since then, problem stays. I really wish to go back to Vonage. I had Vonage for almost 2 years and seldom had any problem. The only reason I switched over to Sun Rocket was because of cheaper price. I guess I learned now. Cheaper does not mean better. I would not recommend SR to anyone.

I AM REALLY DISPPOINTED WITH THEIR CUSTOMER SERVICE. THEY JUST GIVE ME TICKET NUMBERS AND MOST OF THE TIMES THE PROBLEMS REMAIN UNTIL I EXPLODE. THESE GUYS ARE CHARGING MY CREDIT CARD FOR EVERY ATTEMPT TO COMMUNICATE WITH CUBA (.75C) VERY HARD TO GET, I KNOW, BUT IF YOU CHECK THE LOG, IT SHOWS SECONDS AND ARE BILLED FOR ONE MINUTE EACH. LAST TICKET FROM THEM TOLD ME ABOUT A SYSTEM DOWN IMPEDING A REFUND ON MY ACCOUNT BUT ANYWAYS THE CREDIT CARD STATEMENT IS SHOWING ACCURACY IN THEIR HIGH WRONG BILLS. LATEST FEATURE I AM GETTING IS A DISCONNECTED PHONE MESSAGE WHEN I TRY TO DIAL HOME FROM ANOTHER NUMBER. I AM SO UPSET WITH THEM I WONT EVEN CALL ABOUT IT SINCE IT DOESN'T HAPPEN ALWAYS... GOT MY PEOPLE IN CUBA, AND SUNROCKET BEATS THE REST IN THEIR RATES, BUT I GUESS THAT'S THE PRICE YOU PAY FOR YOUR MISTAKES!

I have had 2 other VOIP providers and they all have issues in the Customer Service area. I did have a minor issue with getting my number ported but when I contacted the correct people my transfer was compleded in exactly 30 calendar days. I have my VOIP adapter "Gizmo" wired into my house and powering 3 other phone jacks without an issue I am very happy with the product and it's reliability. My days of copper phone lines are definitely behind me. Customer Service / Tech Support could be better but I have experienced worse elsewhere. My opinion is they all have these issues because their subscriber base is growing so quickly.

Happy with the service from Sunrocket. Cheap yearly plan and no real problems. I've been recommending it to my friends.

First two months it worked Ok just few times a day we seen call dropped. After that fun part started we are having one way voice or total silence during almost each call .This silence or one way sound stays for few seconds. This is very frequent even impossible to make a single call a day without this problem. Called customer service and they advised some bandwidth test. Results were perfect then they changed some settings in the modem (they call it Gizmo). But problem is still there . I called customer service several times during last three weeks but every time I get answer that we have escalated this issue to higher level and some one will call you within next 24 hours but nobody called. I am going to cancel this service and try any other service.

TERRIBLE CUSTOMER SERVICE. I DO NOT RECOMMEND THIS PROVIDER. This company lies to their customers. They do not provide what they promise. They will not return phone calls, faxes or emails.

Have had Sunrocket for 2 months...very easy to install and the savings on my phone bill have already paid for the service in full. Today I came home...no dial tone. Did all the troubleshooting suggested on line and still nothing. It appears my Gizmo has died. Tried calling customer service...have been disconnected 5 times when dialing from my daytime cellphone minutes. I hope this gets resolved soon, and I will post here to let you know how it goes. I am a big fan of VOIP and up until today Sunrocket has been ok...now this is my first venture with their customer service and I am already upset...more to follow. Check back soon!

NO enhanced 911 service as promised - make sure you call your local police station and test this. I was so fed up with not being able to receive phone calls that I wondered what else was wrong with the service. Found out that the E911 doesn't work and they don't have an answer for that either. Like other users, no one can call my home number that I selected. It's been 2 months now. I'm moving on!

I got SR about 3 months ago. SR tech-support is WORTHLESS. When you call, tech-support level one can never solve the problem. They give you a stupid ticket number and wait for tech-support level three to call you back in 72 hours (72 hrs for SR is 5 day later). For the past 3 months my experience with this company had been a horrible, problems after problems. 1. Problem transferring my number.2. Voice mail problem. 3. Retrieving voicemail problem. 4. Private and anonymous call blocking problem which was created when SR was fixing problem No. 3 which can not be solve until today 8/28/06. 5. Outbound caller ID that not one can solve until today 8/28/06. Before SR fixed the voice mail problem the standard message (private calls are not accepted by this number) will play to people with private number. After that day everyone is getting different signals and messages, some people get a busy signal, other error message, other nothing for other the line keep ringing. I called the super tech-support, again and I received a call after 5 day (again is suppose to be in 72 hours), tech-support told me that when the Block Anonymous Calls feature is ON, every call with a private number will get a busy signal, this is the standard for SR. I told the tech-support that was not true because this is happening since they fixed my voice mail and if what he said was true how come everyone is getting different signal & message. The tech-support answering me by saying that is not SR, is the caller company, they have they own message. I told him, you just said that the busy signal is SR feature. I called my SR number from my cellular phone and I got an error message. I called Verizon and I explained the situation, the tech-support from verizon called my SR number and he did not get a error message or a busy signal from his end the phone just keep ringing but from my end the SR line was not ringing. Verizon said, is your carrier. I called back SR and until today they have not fixed the problem? SR is also blaming verizon for the outbound caller ID. I disable my outbound caller ID, this mean that my number and name will not show up, guess what, it is true my number and name do not show up but a different number show up in the other party caller ID 212-2920147. I called SR this past Friday 8/18/06 and I told them that I was going to cancel my service if these two problem are not solve. The CS promised two months credit which I do not think I will get and promised to escalated the problem to a different level. I will not recommend this company to nobody, customer service, tech-supper level one and three, supervisor and managers are all worthless. Since my first call until the last one I think I spoke to more than six supervisors and managers and more than 15 tech-support without any solution to the problems. I would like to know if anyone is having problem with the Block Anonymous Calls feature and the outbound caller ID. Remember cheap is not always good, because in the l

I am very disappointed going with SunRocket. They offered me 1year+1 year free on July 31st. I didn't even receive the installation package and I got billed $199 for 1 year service within few days. There was no indication of 1 free year in the invoice. I called 'em to inquire about their offer of free 1 year. They agreed that I may have been offered that on July 31st and they will investigate it. It's been close to three weeks now and their investigation hasn't ended yet. When they admit that they did offer me 1year+1 free year plan, what are they still investigating? Please remember that they are charging you $199 as soon as you subscribe the service. What's the guarantee that they will provide you the service for full year that you paid for well in advance.

I have had Sunrocket service for about a month now. In the first place it took about 15 days for the phone and gizmo to be sent across. From the time the connection was set, I do not have any incoming calls. Initially the customer service said that it would take about 15 working days for the incoming calls to come through. That would be 3 actual weeks. I have been calling them repeatedly and have not found any solution to the issue. I still do not have incoming calls. They keep putting the blame on a 3rd Party carrier, with whom they dont seem to have any contact other than by email. They say that they dont have any escalation mechanism. They dont know what the issue is, when it will be resolved or whether anybody is actually looking into it at all. They do not have any expected time when the issue will be resolved. It is really pathetic the way the company is run. They dont seem to have any relevant information other than what is already there on the web. Dont go for this service.

I was surprised to see the comment below say 'Where else would you get unlimited for under $17 with SunRocket' Yes I tried them out, then again I tried others out as well. Not to plug a competitor, but I did find Zingotel offer unlimited for under $15. Voip is voip, it really doesn't matter when you get it all set up (which is too simple), but in most cases it's your router or ISP.

I had two issues with SunRocket: The first was the porting of my phone number. It was successfully disconnected from Southern Bell by SunRocket, but was never "hooked up" on their end. My callers heard "This number is out of service." This issue was never fixed in the 3-1/2 weeks I was with SunRocket. Many "tickets" were opened regarding this issue, but none were ever addressed. SunRocket is great at opening tickets, but as I saw they are horrible at actually addressing the issues. The second issue was the gizmo (device that provides the connection). My gizmo got so hot, that it literally started melting. There was a scent of burnt plastic in my office, so I began to investigate. Sure enough the gizmo's plastic case was soft and mushy due to excessive heat. I unplugged it immediately. Before the heat issue, my gizmo only worked for 3 days. After the 3 days, it would never sync up with the SunRocket server, so I could not make any calls and people calling me were sent straight to voicemail. The idea and pricing are AWESOME, but if you actually want to be able to make and receive calls, I suggest you look elsewhere.

I've had Sunrocket for well over a year and generally been pleased, although they experience continuing "growing pains" that take out service for a few hours at a time on a regular basis (every couple of weeks). Unfortunately I have found their customer service to be abominable. Recently I was without service for almost two weeks, during which time I was repeatedly told by supervisors that they couldn't do anything except refer me back to their service department, who ran me through the same set of tests four times. Turned out the gizmo was defective, but it took several 45-minute phone calls using day-time cell minutes (and being hung up on twice by their phone system) to get a new one sent. Their supervisors were entirely unhelpful and advised me that my only recourse if I was unhappy was to email their "builditbetter@sunrocket" address, which was a joke - never did hear back on that. It took their Member Services almost a week to respond to my requests for help (and then it was a form letter), and I was never contacted by Sunrocket without having to harangue them myself for follow up. I would no longer recommend Sunrocket to anyone; treating customers that shabbily is inexcusable, growing pains or not.

This is my third VOIP provider. The first one was Lingo. I switched to Vonage after 6 months because of the bad quality. I had issues with their Customer Service as well. Vonage did not work well either. Quality was not so good and it was more expensive than any other. Their hardware failed 2 times. One time they sent me bad hardware. It took 15 days to get my service back. I paid extra cell phone bill during that time. Even though, they gave me $25 credit for inconvenience, I was still not happy. I switched to SunRocket. I had this for over a year now. I had two big failures. One took a full week to fix. Again I had hardware problems. But here is why I am still with SunRocket. 1. All VoIP have voice quality issues depending on different hardware and quality of your line. It works for some time and then something happens. One day, you loose your phone tone. I would say once every 3 or 4 months. 2. VoIP technology is new and all these companies are still trying to figure out issues. Because of the competition, they spend least amount of money on their hardware (routers). 3. Customer Service is very slow because they hire fewer people to support more customers. Once you reach the representative, most are fine. My experience has been that all these companies are trying their best in the customer service area but with very low budget. Based on the above points, I decided to stay with SunRocket, because their per month cost is the lowest. When I am going to get pretty much same quality every where, why not pay less. All of them have issues. If you are looking for a VoIP solution, please beware that there will be times when you won't have service at all or the quality will be bad. If you are looking for the dependability of the regular phone line, it is not there. No matter which provider you choose. Your only reason to go VoIP should be to lower your phone bill, not to make your life easier. As most of us have cell phones, it is not essential to have home phone working 24/7 for 365 days. If that is acceptable, then enjoy the savings as long as you can. Uncle Sam is also waiting to make some buck here soon. Where else would you get unlimited long distance and a phone line for about $17 a month with no taxes and fees.