Quantum Voice VoIP Review and Ratings
Consumer Quantum Voice Reviews at WhichVoIP.com

Reviewers Comments:

I recently decided to do away with the normal Verizon copper line and go with VoIP completely. After playing with VoIP for a while now, testing it out and feeling comfortable with it, I was now ready to switch the whole house over. Because of this, I already had my own hardware so I wanted some place which would let me bring it with me and was reliable. After spending a whole day researching providers, I came up with Quantum Voice. I liked the reviews I read, and I have to agree with everyone who says it's very reliable, good quality, but poor portal website. I also liked how they have a bunch of different spiffy features, but don't force you to use them. If you want someone which will just provide you an outgoing and incoming SIP channel reliably, these people are it. Plus they've been in business for a while now, which you can't say that with a lot of other companies. I originally was going to port my existing number, but decided to just get a new one, and it was up and running in about a day. The only weird thing is you need to currently call them to order new service, I guess to cut down on fraud, which I liked to see them doing that. They just get preliminary information on the phone, like your name, email address, and check to make sure your number can be ported if you want that. They then email you the order forms, which you can then call back with your credit card information. Setup was easy also. They provide sample configurations on their website. Right after I got my account info, i was able to make outgoing calls in about 5 minutes. Incoming didn't want to come through at all, and it seemed at first to be on their end since I wasn't getting any data from them what-so-ever when a call came in. Called them up and answered within maybe 15 seconds. They tested everything while I was on the phone, can came back and said it was me. Funny I thought, but after that I discovered my router was being flaky, and now everything is working well.

Reviewers Comments:

I had gone with QuantumVoice back in 2005 as well, but when I moved I decided to try Charter's new telephone service. Mistake - they were plagued with problems and seemed to be suffering from the multi-headed-beast syndrome. Finally I got frustrated enough and went back to QuantumVoice, and have again been very pleased. LNP still takes a couple of weeks or so if you care about that, but it's more a function of where the number is coming from. QuantumVoice was also very helpful (great Customer Service - they will call you back if you wind up having to leave message) with a slamming incident - slamming is where rogue phone companies call you and phish for you to say the word "Yes" by asking a bunch of questions. If you say it - bam! they've got you recorded and will use that to switch you in hostile manner over to their crummy phone company. Be very careful what you say to people at numbers you don't recognize. Anyway, after talking to a guy for a couple of minutes, my wife figured out the call was bogus, most likely a slammer, and hung up. We immediately called QV to let them know what was up and not to switch us no matter what. The CS rep was very helpful, and highly informed on the slamming problem. He was thankful that we had called, he hoped they might be able to nail the &*#@s using the number we had. It is good to see a company in the field that is trying to help eradicate this heinous practice. Kudos to QV! I am proud to call them my VOIP provider.

Reviewers Comments:

QuantumVoice's service is very good for sound quality and reliability. Customer service is also a plus. They will usually handle issues within 12 to 24 hours. They need a better web site though. If your not a "features" nut, this service is for you. I wish they had a few more features available, especially caller-ID-w/-name. They do have the plain caller-ID, but I don't know all telephone numbers my family uses, it would be nice to know "who" is calling. It did take an exceptionally long time to port a virtual number for me. Almost 2 months after starting service. Other than some inconveniences, and a very rare reboot of the ata, a pretty good company.

Reviewers Comments:

Great service and features. I think a little high compared to other providers. they offer true E911. No service problems. Calls are very clear. OV allows for whole house wiring. No adapter is involved since the phone is built into the modem. No effect on internet service.