Phone.com is monitoring their reviews on their own website, so I wanted to voice my opinion with an objective site. I posted my review September 2011, on their site, after giving Phone.com an honest opportunity. Phone.com is an unreliable company with the same type of service. We purchased all high end computer hardware, modem, router and system. We started out with the fastest DSL available and our lag time was horrible! Phone.com told me it was our IPO. We cancelled the DSL and had cable (the fastest available) installed. It still didn?t make any difference. As suggested by Z Beeri, we did reboot our hardware several times. It didn?t make a bit of difference. When I called Phone.com, they actually told me to take my Phone.come system to a neighbors or relative house and try it! Unbelievable! I knew then I wasn?t dealing with a reputable company. I honestly don?t understand the ?few? positive reviews. The service Phone.com provides is beyond horrible and how they stay in business is also beyond me! I would strongly suggest to say far, far away from this company. You may also want to check out the reviews on their website.

Customer support is very bad. If you have any problem with this provider you will be better to switch to another provider than to wait for phone.com to address your problem. These people are to be avoided at all cost!

I've been using phone.com for almost 2 months. So far, so good. I had AT&T before and I was not happy paying $40+ a month. I got more 877/866/800 solicitation calls than actual friends and families calling, since they either call, text, or email me on my cell. Set up was a breeze, but the Linksys adapter they provided was doa. They promptly sent me a replacement overnight and it worked like a charm. The only bad thing is my cable modem gateway goes out every so often, which makes the phone inoperable, until I reboot. The good thing is you can get voicemails texted to your cell or you can log on to phone.com and check messages. I'm not worried about missing calls, since most of them are solicitations and family members who I dont like very much. Overall it's a great buy. Especially at $9.88 + taxes, a month. Roughly comes out to about $11 and change.

The BASE packages are GREAT deals, so for HOME servie I highly recomend. Bbut add-ons for other numbers and extensions (aka actual phones) on the Virtual Office product really add up. When we were done confiruing for our small business we were over $100 per month. The voice quality varies by time of day, Off-peak it is FANTASTIC, during busy hours it is chopy. I assume they are having growing pains and I would bet this will be fixed very shortly. Customer service also varies greatly. Sometimes the person taking the call can do ANYTHING you need while you are on the phone. But we called with very basic requests (like add an extension) and had someone "take the information for 2nd level support." again, I assume growing pains. Overall, I say this is very much like Vonage 6 years ago for service and quality but the features blow Vonage away and the prices are great if you have very few numbers and extentions (like home service). For business, it is not a good fit for us. We are moving the an in-houseTRIXBOX and sip trunk services.

After paying $80.00 monthly for a Verizon landline I decided to dump it and go with VOIP. Ran across Phone.com while browsing and decided to give it a shot after chatting online with their CSR (Juan). Ordered on Monday, received ATA via FedEx ground on Wednesday. ATA Install was purely Plug & Play and done in minutes. Call quality is excellent and very close to my landline (a very pleasant surprise), both on long distance and local calls. I have the 200 minute plan at $10.00 a month. I have Verizon DSL at the slower 768/128 speed. Great set of features and a very useful web based control panel. I selected a new phone number from them rather than porting my home number which I plan on doing later after I officially disconnect my Verizon landline. Great communication from Phone.com prior to me receiving the ATA such as user id, password, instructions, etc. Very impressed with the entire process and would certainly recommend Phone.com to anyone.