Reviewers Comments:

I'm one of the SunRocket losers who switched to Packet8. I wasn't satisfied with SunRocket, but I'm even less satisfied with Packet8. I would not choose them if I had it to do over. Their tech support is lousy. It takes 3 or 4 days for them to get to you. The only work 8-5 PST. Some of their Features don't work and they won't fix it. Look someplace else and don't sign up for an annual plan.

Reviewers Comments:

Packet8 has been fabulous from the first day over a year ago. Excellent features and it works well. Their website however is not easy to navigate. Almost never have voice/audio dropouts. Once in a while there is an echo or a long propagation delay, but that happens with almost any system -- even cell phones. Sustained traffic during voice conversations is ~ 20kbps each direction, so its pretty low overhead.

Reviewers Comments:

Packet8, on the surface, appears to be a good choice for VoIP. WRONG! When I actually experienced their "service" I found first impressions can be deceiving. At first it was OK, but after a few months the voice quality became consistently unusable - voices were badly distorted and difficult to understand. Calls were intermittently dropped. Calls to technical support resulted in immediate and repeated blame placed on everything outside themselves. I received hours worth of instructions telling me to change all the cords, change my router configuration, change my phone, change my network configuration, run network tests and on and on. They blamed available bandwidth on my cable line without testing it, told me that having another VoIP service provider on the same network connection would cause a problem because the IP addresses would be "confused." The one thing they did seem good at was finding someone else to blame. They were NOT good at resolving a problem that was clearly their own. I've moved to another provider and have had no problems with the new provider, but I found that Packet8 continued to cause problems because I was forwarding calls from Packet8 to the new provider. Packet8 simply drops all forwarded calls after 16 minutes, something they don't disclose anywhere I can find. This company makes it very easy to sign up, but never mentions a cancellation fee if you sign up over the phone and buries notice of the fee in a multi-page service agreement online. Discussions with their management made it clear that they didn't care if their service worked or not, they were going to charge their customers to cancel. Stay away from this one.

Reviewers Comments:

huge waste of time!!!!!!!!!!!!!!! Going back to land line!!!!!!!!!!!

Reviewers Comments:

I recently moved to Arizona, and ordered Packet 8 because I found good reviews online. (I used Optimum Voice back east, and had a great experience). I went through the sign up process online. I found the emails that told you about the service very confusing. They seemed to come from all over the place (different email addresses) and it was hard to figure out what was going to happen when. I got the service turned on. During the first 30 days, the service was at an acceptable rate. However, starting in December, I started to have a lot of problems. First, dropped calls, then calls not going through, then a busy signal anytime I tried to make a call. It was absolutely ridiculous. So I decided to go with another service. When I called to cancel, it turns out that there is a $59.99 cancellation fee. Funny, I don't remember agreeing to this. The rep on the phone pointed out to me that it is listed in the terms and conditions on the Web site. I find this to be very deceptive. When you sign up, you have to check a box agreeing to the e911 stuff, but nothing that says you agree to enter a contract. I will fight the charge with my credit card company, but I don't know if I will have any luck. Buyer beware, this company pretty much rips you off.

Reviewers Comments:

Ordering was a breeze and all the stuff got here on time. Their Technical Support is horrible, they do not know much about the service they support. They couldn't help me with my firewall (on my 3Com router) heck they couldn't even tell me which ports to open. Had to figure that on my own. The service was down a few times throughout the year, no emails, no sign from them. After a year the service stopped working. I called them and we did some troubleshooting. First they said there were some parameters on my account that were wrong, so they fixed it, but the service still doesn't work. Nothing on my router changed. What I found is when I power cycle the Packet8 box (BPG 510) it will work for 1 or 2 calls and than nothing. I requested them to send me a new box, but that has to probably be approved by the CEO since they made such a big deal out of it. So I'm without a service for a week now, waiting for the box. For their sake, the box better be here by Thursday or it's bye bye Packet8. Their customer support reps are alright, some are worst than others, their tone of voice is like: "I can care less about your problem". Bottom line: go with a different provider.

Reviewers Comments:

I've had Packet8 for almost 2 yrs now. I'm very very happy with the service (besides saving $$$). Only 1 outage in two yrs. I've never had any other provider, so I can't compare, but I like this company so far. Once they screw up, I'll move to another company...but so far so good.

Reviewers Comments:

I will make it short, Great service voice is clear, BEST prices among VoIP providers.

Reviewers Comments:

Initially I had problem to set up the equipment, but after that I never had a problem with the service.

Reviewers Comments:

Packet 8 was the first and last VOIP service I will ever get. The sound was terrible. The problems I had such as my phone cutting off at least twice a week during conversations, and not being able to be reached because the phone didn't ring while I was sitting right there. I used many minutes on my cell phone due to people trying to call my house. The service is inconsistent. I tried several times to have people help me and each time I got a different answer. Trying to cancel was a horror in itself. Packet 8 continued to tell me my service was disconnected from the line when it wasn't and I've been out of phone service due to this porting issue of my old number. No one tells you the same thing and everyone thinks their the manager. I am waiting for the class action to take place because there's no doubt it's coming.

Reviewers Comments:

RUN AWAY FROM JUNKET8: Human interface is INHUMAN... Viable technology perverted by a moronic customer service and management. PACKET8 IS ONLY INTERESTED IN TURNING AND BURNING THE NUMBERS CHECK OUT THEIR STOCK. IT TELLS THE TRUE STORY, SINKING SINKING... ALMOST JUNK STATUS!!! Ease of setup? Packet8 knows so little about the technology they sell. If you make the mistake of giving Packet8 your credit card number, get ready for a crap storm should you be smart enough to actually attempt to use the technology to any level of what VOIP is capable of doing. Unfortunately Packet8 only wants your credit card number. YES you will BE SCREWED again and again... Just try to ask to speak with Actual Management at Packet8 and see what happens!!! Hope you can tell, over the phone, the difference between someone who is really in charge at Packet8 verses another lackey who has been told that he/she is this weeks newest "Manager" LOL PACKET8 invests at least 5 times the energy, (thus expense) in trying to not resolve problems, verses just doing what they originally promised. GET READY for the " I AM SORRY" express.... because you are going to hear it uttered to adnausium from PACKET8....

Reviewers Comments:

I've tried a few of the VoIP provider services and a lot of them offer you some great benefits. However, the best benefits come with Packet8 and knowing that they have the BEST e911 system available on the market today, I know my family will always be safe.

Reviewers Comments:

I had Vonage for 1 year and loved their service. I might have had to reset the converter 2 or 3 times in the year I had them. I moved and decided to try Packet 8. The voice quality was fine but is seamed like I have to reset the phone system every other week. I had to keep them for a year due to the contract. I wanted to keep my number and if I put in for a number transfer it would have exceeded the trial period. So I dealt with having to reset the phones quite often. The Packet 8 web interface it terrible. Vonage has a much more user friendly webpage. I decided I was not going to go back to Vonage yet. I changed over to a company called VoiceEclipse. There was not a year contract with them. When I set up the converter box they sent me The cordless phones did not ring. Only my 1 corded phone rang in the house. When I would place a call or receive a call the voice was very choppy on both side of the call. I called technical support and they said the needed to boost the signal and proceeded to do so. The phone now rang a little better but the voice was just a choppy. I also now would hear in the background while on the phone a few small beeps every 30 seconds or so. It was not the call waiting. With this I decided to try another company. I am currently using VoicePulse and have been doing so for the last month and a half with no problems. Sound quality is excellent, caller ID displays the name & phone number of the caller along with all of the usual features. If I do not reply to this post then you know I am still a happy customer.

Reviewers Comments:

After lots of research on VOIP providers I chose Packet8. Due to problems with my ISP provider, I have had very extensive dealings with their tech support--four or five HOURS; Hands down they are the best I've EVER dealt with in any field. (I'm 50.) They did everything thing they could to make this successful for us, and taught me a lot about broadband technology at the same time. The bottom line was that, despite our 3 MG broadband, our ISP provider would not give us more than 256 K upload unless we agreed to pay an extra forty dollars a month. For VOIP to be successful you need a steady 1 MG upload. Packet8, though, is the best!

Reviewers Comments:

I have been doing voice over IP since 1999. I had accounts with about 8 different companies,