Reviewers Comments:

A little slow answering the customer service phone... LNP sort of slow... But overall Great quality of service.

Reviewers Comments:

I purchased this service for many reasons. The most important to me was the lower cost of placing and receiving calls. In addition, reliability and customer service are important factors as well. I co-own and operate a computer business with an associate and we both use Packet8. I can see where some people have voice quality problems with VOIP. However, there are routers available for around $50.00 that provide QOS (Quality of Service) which is almost needed 100% of the time regardless of what you are doing when using VOIP with your Internet connection and talking on the phone. QOS (Quality of Service) allows you to assign a higher priority rating to your VOIP calls and still allows you to work online while talking with very little loss if any of quality. I have tested this multiple times and while transferring data to someone (Upload) and receiving data from someone (Download) at high transfer rates and talking over my VOIP phone, there was no noticeable quality difference. Quality of Service capable routers will eliminate 95% of all issues you are having with poor call quality. Unless your ISP is the cause and you have poor service in your area. I am so happy with the service (911 Now Available) on Packet8 by the way, that I also became a reseller. I recommend it to all of my friends and business associates. I am a firm believer that in order to recommend a product you have to be 100% satisfied with it personally. Customer service is near the top of my list in quality of service on their end. I have only called them maybe 2 times in over 18 months. The 2 times I called it was not related to service but general questions that were not answered specifically on their website. Packet8 is the way to go for your VOIP solutions (business or residential). Thanks.

Reviewers Comments:

With regard to these reviews, keep in mind that none of the negative reviewers take into account their own incompetence. Don't blame the service for what may seem like sound quality or connection problems when your computer is infected with 19 spyware programs, three trojans, two key loggers and a mail worm or two. And, what idiot (ggw98) does automatic payment with a debit card?!! Good grief, Man. Two wrongs don't make a right, but that was stupid, plain and simple. Debit cards don't offer the consumer protections that credit cards do. Get a clue.

The review section isn't about venting your frustrations. Do that at 'speakout.org.' Reviews are about giving a credible and practical evaluation of the service so that others can make an informed decision about what they can expect and whether or not the service meets their needs. Of course, digruntled customes are far mor likely to leave negative reviews than a happy customer is to leave positive reviews. Happy customers just go about the business of enjoying their service, while unhappy users look for a sympathetic ear. Only natural, but should be considered when reading the reviews.

Reviewers Comments:

Great service for the money.

Reviewers Comments:

I have been fighting with Packet8 since I started my services. From the beginning I had one way audio problems. Cable co. has no ports blocked in the port range Packet8 uses. I'll call someone, they'll answer, I don't hear a thing. Someone calls me, I don't hear anything but they do. Constant echo, lag. Customer service seems to have no idea why I have these problems, they just say that they are sorry. They are usually quick to answer on the phone and in e-mails, I have to give them that. Already lost my phone number to one voip company, being careful about switching without going back to Ma Bell.

Reviewers Comments:

After initial startup of service, I received the new phone number, it was not in the area I live, as they described it would be. After calling them, I had canceled service because they could not service my area. After a very long battle about returning the adapter, I am now out $17.00 because of their mistake and they could care less if they helped me. This has been some of the worst customer service I have ever seen. I got conflicting stories, transferred around constantly and ultimately in the end "there is nothing we can do". Very bad situation for me. If someone wants Voip service, go with Vonage, very happy.

Reviewers Comments:

Reviewers Comments:

1. it took forever to get equipment.
2.  when I finally got it I decided that I'd prefer another provider and even though they say they have a 30 day guarantee THEY DO NOT HONOR THEIR GUARANTEE.
3.  when customer service sends emails they send DUPLICATES, something wrong with their system as well as their customer service.
4.  Although I requested a return authorization they refused to send me one even though I never used their service
CONCLUSION -- if you don't like their service you will have a very hard time returning their unit or getting credit.

Reviewers Comments:

I signed up for packet8 last November. The price was good, and, initially, quality was, well, acceptable for the price. However, I did not have E911 service although they promised that I could get it. Quality began to degrade in the Feb-Mar timeframe. Significant echoes, conversation crashes (worse than a cell phone), and significant reliability issues began to surface. Additionally, I found that E911 had been available, but that they wouldn't respond to my requests to hook it up for me. Finally, in May, I'd had enough. I asked them to disconnect, and, even though poor quality and service caused me to disconnect, and even after them saying that they wouldn't charge a  disconnect fee, we've gotten 2 "monthly" bills, plus the disconnect fee in less than 2 weeks. Let's see, billing issues, unresponsive to customers, and poor quality. I can't recommend them.

Lesson Learned: I had PACKET8 set up as an automatic payment from my debit card.  So far, in June, they debited my account for the $59 cancellation fee, and 2 separate monthly charges.  I'm
disputing them, but we're evaluating other recurring payments that we have set up. Once they take it out of your account, they have your money, and they don't like to give it back.

Reviewers Comments:

Quality and reliability have been great. There are three features which I dislike about this service: 1) Name is not transmitted with caller ID. 2) 911 service is not available in my area, and 3) Local calls require 10 digits.

Reviewers Comments:

You get what you pay for. So far the service has been reliable. My ISP is fairly stable, that might have something to do with it.

Reviewers Comments:

I have had Packet 8 for one year now, and now that my 1-year contract is up I am cancelling and switching to another VOIP company. When we first ordered Packet 8 we decided to go with them because they were the cheapest out there. However within a few weeks of getting setup, we noticed extremely poor call quality and a lot of packet loss. Our neighbors also ordered Packet 8 around the same time that we did and they had the exact same problems w/ poor call quality and dropped calls. I have dealt with Packet 8 customer service many times over the last year. They never took responsibility for the problems and always blamed it on my cable provider (Comcast) or my networking equipment. Since I first started w/ Packet 8 I have upgraded my cable modem to a brand new D-Link modem, and I also have a D-Link wireless router. Packet 8 advised me that would solve the problem. Well it did not fix the issues I was having, so they suggested having the cable company come out and run new lines. Did that too - didn't fix the problems. Some days Packet 8 is very stable and calls are crystal clear. At other times the quality is terrible and sometimes we'll even lose a call.

As I said before my neighbors experienced the same issues and they had a Motorola cable modem, and a Linksys router. The problem w/ Packet 8 is that the equipment they provide (DTA-310) is a low-budget piece of crap. I have spoken w/ people that have Lingo and Vonage and they seem much happier w/ their service. The reason I recommend people to go with these 2 companies is that Lingo partnered with D-Link, who makes an amazing product. And Vonage partnered with Linksys (owned by Cisco) who is the largest manufacturer of networking products in the world. To sum this all up, do NOT go with Packet 8. Their customer service is terrible and their digital-analog conversion box is junk.

Reviewers Comments:

Lately the call quality is going down for me.

Reviewers Comments:

I love this service and its better than all my friends that use Vonage. Packet8 also was founded in 1987 compared to Vonage in 2001.