Optimum Voice Reviews and Ratings

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Optimum Voice (4.3)
4 Reviews
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Optimum Voice Review by WhichVoIP

Optimum Voice is a home VoIP service offered by Cablevision. Founded in 1973 as a cable television operator with just 1,500 Long Island customers, Cablevision now offers television, phone, and Internet services to millions of households and businesses in the New York metropolitan area. Cablevision also delivers news and information created specifically for the tri-state-area. Their VoIP phone service is offered alongside the TV and Online services.

The Good

Over 20 calling features are offered, including standard services such as caller ID, call forwarding, call waiting, E911 support, free usage of 411, and three-way calling.

Every account includes the option to register for a unique homepage, which is essentially a user account manager that enables access to all supported calling features. Voicemail messages can be checked and sorted through the homepage. Users can also choose to receive push notifications regarding new messages via text and email.

Mobile use for iOS devices is supported through their App.

Call quality is considered stable and clear and on par or better than what is to be expected from landlines.

New accounts may keep existing phone numbers or register new ones.

A tutorial website is available with videos and documents pertaining to common questions about their services. 24 hour a day, 7 days a week live customer support is available through live chat via their website and a toll free line.

There are no activation or cancellation charges.

Technicians are available to install and wire the service at time of order and can even connect the service to existing home security systems.

The Bad

Service is only available as a packaged offering to Optimum Online customers. Both the Online and Voice services utilize a single router to access the internet.

The calling features offered are limited in scope and not particularly cost effective when compared to other VoIP providers. Plans also include a lower number of minutes for the price point than what may be found elsewhere.

Payment is required up front. If a user decides to cancel mid cycle, they will not necessarily receive a refund for the remainder of the month or for any unused, but previously paid for, service.

Calls to satellite phones are not supported.

The Bottom Line

Optimum Voice is rather expensive compared to other VoIP providers. The catch being that if purchased within the "Triple Play" package that includes Online and TV, each service will be offered at reduced price. This is typical of cable providers, however, this stipulation can significantly increase the monthly rate a customer may expect to pay when compared to standalone VoIP services.

  • World Call: ($19.95 per month) - Includes 250 minutes per month, which includes up to 30 minutes of calling to Cuba. Customers exceeding those limits will be automatically charged an additional $19.95 and receive a further 250 minutes and 30 minutes to Cuba. Customers who still exceed the second charge will have their international calling billed a per-minute rate that caps at $150 per month. After this $150 limit has been reached service will disconnect until the next billing cycle begins.
  • International Calling: (2 cents per minute) - This calling plan covers local, long distance, and international calls to 50 countries. Users can set personal monthly service limits to monitor call time and be notified when limits are being reached. Expect the price per minute to fluctuate depending on country.
  • International calling service is available to all Optimum Voice residential customers and can be activated via the web portal. Additional access number dialing is required for remote calling. Up to 5 access numbers can be supported.
  • Additional phone lines can be added for $14.95 more per month.
  • Expect to pay standard taxes, hardware rental, and administrative fees.

Overall Thoughts

For what is offered, Optimum Voice is quite expensive. It would be beneficial to browse similar services and compare features, prices, and international rates if looking to place calls beyond long distance. The biggest draw to this service resides in the ability for a single customer to bundle television, Internet, and phone service into a single package, allowing for discounts across all three services. For those who live in supported areas and simply looking for a VoIP service, other providers may be more cost effective.

Though Optimum Voice has limited user reviews, it's important to note that users have welcomed the service for its simplicity and clarity. For some customers the reliability and support inherently provided by a large cable operator may help offset the higher price point.

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Author: Michael


Optimum Voice Overview

There is only a small selection of user reviews for Optimum Voice below. It is difficult to make decision-making conclusions from a small sample size but in general the reviews have been positive, with an overall "Good" average rating. The reviews are spread over a large date range also. We would love to get your review of your experience with Optimum Voice, just complete our quick and simple review form.

...Only drawback-it's available in tri-state (NJ, NY and CT) area...

All User Reviews

Total Number 4 5 Stars 3
Thumbs Up 3 4 Stars 0
Thumbs Down 1 3 Stars 1
Average Rating 4.3 2 Stars 0
More Providers 1 Star 0

Optimum Voice reviews are listed in chronological order.

Optimum Voice Review

Overall rating (3)

#4 : MAR 25th, 2012 :

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We make international calls and made this very clear to the sales rep who took our order. He made it sound matter of fact and routine. I have now spent over an hour on the phone w/ technicians and been unable to place international calls most of the time we've had this service. Unacceptable and would not recommend using Optimum to anyone who needs to make any international calls. They cannot handle the international requirements and it has now become my problem. NOT HAPPY!!!! NOR IS MY FAMILY IN ITALY!!!

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Optimum Voice Review

Overall rating (4.6)

#3 : MAY 11th, 2007 :

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Only drawback-it's available in tri-state (NJ, NY and CT) area. Call quality is as good as copper line phone. I have used Lingo, sunRocket and Optimum Online-believe me-this is the best VOIP phone service. They provide their own adapter free of cost. Service is available only to those customers who has cablevision but it's really excellent.

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Optimum Voice Review

Overall rating (4.9)

#2 : MAR 17th, 2006 :

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I have 2 VOIP lines, 1 with Optimum Online, 1 with Sunrocket. I've had Optimum Online for about a year and in almost every respect it's as good as a wire line, but cheaper. The Sunrocket line is cheaper yet, but with more compromises. If you live in Cablevision territory I recommend you stop throwing away money with Verizon, Cablevision is half the price and just as good. The only real downside is that they wouldn't sell me a second line without me paying for a second cable modem, hence I added Sunrocket for the second line. I now have 3 phone lines (I work at home), 1 Verizon copper line, 1 Optimum line, and 1 Sunrocket line. The Verizon hardware works much better than Sunrocket, and the voice quality is excellent. I use the Optimum line for FAX and to make calls, works without a hitch for both. Voice quality is equal to my copper line. The Sunrocket adaptor has problems with my phones and wiring, I've got a lot of work to do there. All in all, if I could get a second Optimum line I'd do it rather than Sunrocket, although the Sunrocket line is cheaper. Verizon has good service, but international calling is extremely expensive on their standard plans (read I got nailed for 1.35 per minute!) and the overall bill is more than twice Optimum. Sunrocket is 2/3 of Cablevision with really good international rates to boot. Recommended, but only if you are willing to deal with wireless phones. If you live where your can get Optimum Online, it's a bit more expensive, but higher quality. Either is a better deal than Verizon (I can put in a PBX to deal with the line issues and the payoff is short, the Sunrocket line is about $50 per month cheaper than Verizon).

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Optimum Voice Review

Overall rating (4.7)

#1 : APR 17th, 2005 :

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No problems since day one. Excellent sound quality. I like that it has E911. I dont like that it doesnt include calls to American terrorities (puerto rico, guam, etc.). I would recommend this service to everyone. Service is only for cablevision customers.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 4 5 Stars 3
Thumbs Up 3 4 Stars 0
Thumbs Down 1 3 Stars 1
Average Rating 4.3 2 Stars 0
More Providers 1 Star 0

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