Opex VoIP Review and Ratings
Consumer Opex Reviews at WhichVoIP.com

Reviewers Comments:

I have been with this provider for over 3 years. Their service was never bad enough to cancel but never good enough for me to be happy about. Anything I would request thru customer service was always messed up. For example, I had 2 lines and wanted to have it go to voicemail after a different number of rings. I was told they could not do that, so I asked if I could have voicemail turned off of line 1. They said they could but the next day, voicemail was was turned off of line 2 instead. when i tried to call to fix it, they never could figure out how to get the voicemail back on again. service has been going out lately and I keep getting dropped calls. I called customer service to report and it was the last straw. They wanted 3 examples of the exact times when I tried to use the phone and could not get it to work and they wanted these examples for both phones! Its complete idiocy. They will drive you to drink.

Reviewers Comments:

Do not order from this company. I tried them because of their low prices, but was incredibly disappointed. They billed my credit card and then one month later, I still had not received my phone. My first phone call to them, they said it was on it's way. When I called again, they said there were no phone numbers in my area code. They had never contacted me to let me know this and had no idea when numbers would be available. After I cancelled service, I received a bill for shipping and handling (when no product ever shipped) and FCC service charges (when I had never had a phone number). This company is just out to scam money.

Reviewers Comments:

The customer service rating for Opex should be in the negatives. I have never been treated so rudely by such incompetent customer service representatives. Even worse, their mistake in the ordering process cost me $20 (they took the order for a 2-port "phone adapter" (don't call it a modem - they will bite your head off) when, actually, we ordered the 1-port "phone adapter" - we didn't order two phone lines, why would we need a 2-port "phone adapter"?). They basically told us they weren't going to do anything about it: they were unwilling to split the difference and wouldn't credit our account for the downtime (we would have to send the incorrect modem back, they would have to recieve it "in excellent condition," then send out the correct one). So we would be paying them for half a month's service that was unavailable. When I asked them to explain this policy, they became _VERY_ rude and tried to convince me that this situation was actually my fault "because I didn't confirm the order." I can't think of many things that have frustrated me more than dealing with Opex's customer support representatives and therefore would recommend against ordering their service.