The below provides a quick overview of the user submitted reviews for Ooma.
|Service Provider||Average User Rating||Total Reviews||Users Who Recommend|
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Ooma voip phone service enables free phone calls over the Internet to anywhere in the U.S and low cost International calling. Telo is the name given to the hardware used to transfer your voice from your analog phone across the Internet using VoIP (Voice Over Internet Protocol). You will hear other VoIP service providers refer to this hardware as an Analog Telephone Adapter (ATA). Free calls I hear you say - well kind of, we'll cover this later.
Ooma is a privately held Telecommunications company based in California, and targets the residential space only. The company was founded by Andrew Frame in 2004 and the first product was released in 2007. Ashton Kutcher, yes the actor, was actually part of the executive team during the early days.
Ooma pricing is a very interesting subject. Users must purchase the Ooma Telo in order to make free calls, this currently retails for just under $200. There are also adapters available for sale to connect to your cell phone via Bluetooth so you can make free calls with Ooma from your cell phone. A USB WiFi adapter can also be purchased so you can run without any Ethernet cables. Ooma also sells the Telo handset which is a DECT 6.0 high definition cordless phone. However it is not required, you can plug your regular analog telephone or cordless phone base into the Telo. Obviously an Internet connection is a hard requirement since calls travel over the Internet rather than the Plain Old Telephone System (POTS). Unlike the original magicJack service, no computer is required to make phone calls, thankfully.
At the base level, the features are quite basic for a VoIP service provider: Voicemail, 911, Caller ID, Call waiting. To get additional features such as enhanced voicemail (e.g. voicemail to email), 3-way conferencing and the likes you must subscribe to the premium service. The premium service pricing ends up being similar to the VoIP provider pricing you see on the comparison table on this page.
Not really! You have to pay an up-front cost for the hardware which often equates to 2 years of phone service with the providers you can see on our comparison table and for this you do not get premium features. Also you still have to pay taxes on your phone calls - this will equate to around $4 per month. Also do you need to port your phone number? Ooma prices are such that this has a one-time fee associated with it although if you can take a new phone number then it is free.
Ooma VoIP phone service has had reasonable ratings at WhichVoIP.com. Our users have loved the price savings with Ooma and it seems the customer service department really does try to help its customers. Problems that have been experienced seem to be primarily related to dropped calls. By all accounts the clarity of the calls is decent. Just keep in mind that when you weigh up Ooma prices against other residential VoIP providers there really is not much in it. Most residential VoIP service providers give away the ATA for free and then charge you an up-front fee for 2 years of phone service. Ooma markets their service as free calls but you have to pay handsomely for the hardware - it's an interesting business model.
Click on the user reviews tab above to read what real users have to say about Ooma.
Ooma started its operations back in 2004 and is focused on providing affordable home phone service. Originally targeting United States residents Ooma has recently expanded its market by offering its services to Canadian residents. It's technology is based on Voice over IP service which transfers the phone call over a high speed Internet connection (required to use it's services) instead of your standard telephone wiring. The user is required to buy a box about the size of an old answering machine, at a cost of around $140, which then allows unlimited calling in the USA for the user (note there is a reasonable usage limitation of 5,000 minutes currently). Calls are essentially free following purchase of the Ooma device, but the user is required to pay a small monthly fee made up of taxes and regulatory fee's (you can use a calculator tool on the Ooma site to calculate this, but expect it to be in the $3 to $5 range). International calls are charged on a per minute basis but rates are typically low, or you can sign up for 1000 minutes to 61 countries for just under $10.
For home user's, a basic or premium service is available. The basic service is the "free" service and the premium service requires an additional monthly fee of $9.99. The basic plan includes the basic calling features like caller-id, call-waiting and voicemail, whereas the premium plan includes many more bells and whistles, such as caller name, call forwarding, call screening, do not disturb, 3-way conferencing, instant second line, multi-ring, and voicemail to email, plus free calling to Canada. Customer service (CS) are available 7am to 7pm Monday through Friday and 8am to 5pm on Saturdays (PST) via phone. More information on CS can be found by clicking on the tab above.
Ooma home phone service has received a very positive response from user reviews at WhichVoIP.com, with an overall rating of "very good" and a very respectable recommended score. You can filter reviews based on the options opposite and also view ratings versus time using our rating graph tool to see trends. Have you used Ooma phone service? We would love to get your feedback, simply complete our easy review form using the buttons on this page, takes less than 2 minutes.
...Their voice quality is really better than any of the land lines I have used due to their HD Voice technology....
Ooma reviews are listed in chronological order.
#19 : FEB 24th, 2014 : Guy
I'm still using Ooma since August 2009 back when they had the Hub & Scout, and those devices are still working great. I use a business class wireless point to point internet connection, and the only time there are issues, is when the internet goes down, and that may be once a year for a short period of time. Definitely would recommend Ooma.
#18 : JAN 26th, 2014 : Sophie
Excellent audio. Like the adapter for wireless connection. I have found no cons at this time. Ooma phone service has many features that my land line company charges extra for that are all included.
#17 : MAY 31st, 2013 : Jenny
I've had Ooma for a month and a half and I had problems from day one. I was ready to drop the service. Phone service was spotty...it was like being on a cell phone that was too far from the nearest cell phone tower. Every couple of minutes, the person on the other end would hear dead silence like the call had dropped, but we were still connected. I could hear them saying "hello..hello", but they couldn't hear me talking back. It didn't matter if was an inbound or outbound call. Interestingly, I never experienced the "dead" sound on my end as other reviewers did. I have cable internet service, so speed wasn?t an issue. (Normal upload speeds are at least 20 mps; downloads at least 8 mps.) Ooma tried everything, changed the settings on the Ooma to allow the widest transfer signal possible, switched the order of my connections, attaching the Ooma directly to my modem and the router to the Ooma so the Ooma would be the first unit connected to the internet signal. Nothing worked. Fortunately, (or not, depending on your point of view) my cable company started charging me for my modem, so I bought my own. I got a Cisco DPC3010. Imagine my surprise when I hooked up the new modem and I had perfect Ooma phone service!! My old Cisco modem was a combo unit with jacks for both internet and phone service from when I had phone service with Cox. The light on the phone jack was always blinking...like it was trying to find the phone. The DPC3010 doesn't have phone jacks. I don't know if the Cox modem was dying or if the perpetual search for the phone was interfering with the Ooma unit. Either way, once I hooked up the new modem, my Ooma worked perfectly.
#16 : MAR 21st, 2013 : Clark
Pros: Problems are usually corrected on first call. Cons: No night or weekend service completed but but will accept trouble calls.
#15 : MAR 21st, 2013 : Jerry
I was able to get Ooma up and running with very little trouble. I have a cordless telephone. Even though I use DSL, after some very basic wiring I was also able to feed my Ooma dialtone to the rest of my house wall jacks to use my old reliable wired telephones and fax machine. (DSL comes in on the red/green pair, and dial tone goes out through the yellow/black pair.)
#14 : FEB 23rd, 2013 : George
Better sound quality than AT&T. More features. More options. Saved $50/No. With basic service or $40/Mo with premier service.
#13 : FEB 19th, 2013 : Stuart
I dumped Comcast when they said that I would have to bundle my phone with their internet services or it would triple my cost. This in 2007 and I found Ooma. I was skeptical at first because of the initial cost, but I am glad that I made the choice. I have never paid another fee for my home phone since. I am not sure why others are paying fees on their usage, but I don't have any costs now. The phone service is excellent and have never had any dropped calls. I highly recommend to all of my friends that they choose Ooma.
#12 : JAN 25th, 2013 : Rod
Ooma has greatly improved their service since I first used it which was more than a year ago. Their voice quality is really better than any of the land lines I have used due to their HD Voice technology. The main thing I should point out is the fact that you have to activate your Ooma Telo unit BEFORE you plug it in or power it up. The reason is you call Ooma, provide them with your information, they activate the unit so when it powers up it syncs up and is able to communicate while booting up and coming online to provide the voip service. They provide a premium service free which gives you a couple of months to play with all of their services of which there are many. If you decide to keep their premium service, it's about 10 bucks a month. If you don't, all you pay is 4 dollars for the costs associated with 911. I have used Primus and VYLMedia which was quite good when it came to getting technical support in a short time period. They both use similar gateways whereas Ooma Telo is a separate unit sold at a fairly high cost but it pays off in voice quality, service options and lower fees which are enough to pay for the unit over a 2 year time frame. Best Voip phone service I've ever used although your internet provider can and does provide problems whenever it goes down.
#11 : DEC 23rd, 2012 : Val
This service requires proper setup, that may be not easy to do without some help from their customer service. After adjustments all poor quality issues dissapeared. Great features are black lists and call forwarding to cell phone. Disappointing is a doubled amount of taxes after only one year.
Tom (10/15/2013) : Did you have many problems using Comcast??
#10 : OCT 14th, 2012 : Shankar
I purchased Ooma after referral by my colleage, when I was looking for trouble free, excellent voice quality, VoIP service. Ooma fulfilled all my needs. The service is superb.
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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
Ooma offers a number of options to customers when it comes to customer service. These include self help tutorials, live chat, customer forums and phone support. There does not currently appear to be a way to send Ooma customer service an email requesting support. The table below provides a summary of the methods in which you can easily contact Ooma.
Please contact us if there is any information in the table below that you believe should be updated.
|Customer Service Feature||Availability||Details|
|Live Chat||24 hours Mon-Fri via Ooma site|
|24x7 Phone Support||1-888-711-6662
Mon-Fri 7am to 7pm PST
Sat -Sun 8am to 5pm PST
|Talk to a real person||Press 1 at the prompt|
|USA based phone support||No details available|
|Online form / Email Support||No details available|
|Self Help Articles / Tutorials||Ooma Articles|
|Self Help Videos||Ooma Videos|
|Support Forums||Ooma Forum|
|Twitter Support||Ooma Support Feed|
|Contact number for Cancelation||1-888-711-6662
Press 1 for Customer Care
|Request a call back||Not Available|
|Money back guarantee||Within 30 days|
#21 : Posted by Bill on February 5th, 2014:
I have had Ooma for over two years now and it sucks just as bad as it started doing about a year ago. After the dial tone, it can take up to over a minute for it to start ringing. Also, when we answer the incoming call, it can take up to 10-15 secs to get a response. I have talked with Ooma many times and they have tried helping me, but to no avail. They finally said that it was my broadband, but upon talking with them, they said it was Ooma. They checked and my speed was over 10 Mbps. So I guess it boils down to me going back to Majic Jack, as much as I hate to.
#20 : Posted by Ed on January 27th, 2014:
I have had Ooma for a little over a week and find that it meets my requirements in all but one area. Ooma has NO DIRECTORY ASSISTANCE! NO OPPERATOR! Can you imagine that? No 411.
#19 : Posted by John In Oakville on December 1st, 2013:
I'm puzzled with all the negative comments. I've had Ooma now for over 2 years. We give it a good workout daily with calls to the UK and US and have had zero drop-outs or bad voice quality. Initially I had my phone number ported from BELL. BELL was the problem at this time but eventually worked out the issues with them. They really had things messed up for a while. This is the only time I had anything to do with the Ooma service desk. They handled the situation and that is the first and last time I had anything to do with Ooma customer service. The only issue I can think of is that there is a slight delay in transmission/reception. If one listens closely while on a cell phone there is a slight delay there also. Not a big deal. I would recommend Ooma Telo to anyone who wants to reduce their telephone costs, get tons of features with the premium account, get good sound quality and reliability.
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