Reviewers Comments:

The basic idea behind Nuvio is great, but their execution is miserable. The phones work consistently about 90% of the time....which sounds good, but a ~10% failure rate mean a lot of dropped calls. Not exactly stellar for business phones. Frankly, we're willing to deal with that trade off for the value, features, etc., except that their SERVICE IS THE WORST I have ever encountered. Their tech support (with rare exception) barely even understands the underlying technology (I'm a technology consultant and I often have to explain things to them), but most importantly, they are non-responsive and apathetic. They must have a ton of subscribers of have made their money someplace else, because they really don't seem to care about me. The latest thing is that I have an employee who left and so I therefore no longer need his extension. I called billing to cancel the line. They took down all of the information and I got an email confirmation that a 'ticket' had been created. After 2 days, I replied via email to get a confirmation that the line had been cancelled and was told that, oops, we only accept cancellations via mail and that it had to be certified! I AM ONLY CANCELLING ONE LINE OFF MY ACCOUNT! Even if that's the case - why couldn't the first person I spoke with tell me...or why didn't someone respond to the open ticket? Their customer service basically sucks. Spotty service that you cannot get support on makes for a very bad situation - these guys are definitely not ready for prime time. If you're a real business, I would stay as far as away as possible from these guys. I'll be cancelling my account as soon as I can get my numbers ported.

Reviewers Comments:

Was a little hesitant to switch from a normal phone line to a voip system, but figured I would give it a try. Now I love all the new features that I couldn't get with normal phone lines. I selected Nuvio after speaking with several companies on the phone and Nuvio seemed to be the most polite and quickest to respond to any questions or concerns. So I choose them. So far everything has been perfect and Nuvio has continued to answer questions and concerns and a timely matter. I would recommend them to whoever is researching.

Reviewers Comments:

This thing has never worked right and when I called to cancel it after over 2 years they want to charge $19.99 for canceling and still bill me for the next month even though the damn thing doesn't work at all, and hasn't for over a month. I called to try to get it to work and after changing some settings it still doesn't work, and now their line is busy and won't let you call in. NEVER DO BUSINESS WITH NUVIO, UNLESS YOU WANT TO PAY FOR SERVICE THAT DOESN'T WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND PAY TO CANCEL IT, NO MATTER HOW LONG YOU'VE HAD IT

Reviewers Comments:

On 26 Nov 2007 Nuvio sent out email stating that I needed to change the DNS server in the Motorola ATA. My first question was "Is this a legit request". I called support, and the first level support new nothing about this. I ended up emailing in a trouble ticket to get some sort of answer to this question. Yes, this was legit. I changed the DNS server address as instructed. Ever since then the phone goes out, and comes back on. I have pinged the DNS server address from my home computer, from my work computer, and from my wife's work computer when the phone was out. The new DNS server address could not be reached from any place. Nuvio did not run tests on the new DNS server to make sure it was up and running, and would not fail. I ended up finding another VOIP company. However, Nuvio says they can't shut off the phone until the end of the month, and there is a disconnect fee of almost $20. I have to have a phone, and not being able to use a service I have paid for during the entire month is unacceptable. If you look up Nuvio on the BBB website, you find they have an unsat rating. I would run far, far away from Nuvio!

Reviewers Comments:

Nuvio's nPBX is a great product. I ordered it for my office, I have 5 lines and the ease of install was amazing. Sound quality is perfect and the ability to make changes myself on the web portal is quick and simple. I would recommend this to any SMB that wants to have an affordable phone system they can control.

Reviewers Comments:

Not compatible with TWC. Horrible customer service, spent approximately 8 hours on the phone with them in a 2 day period and still do not have service. Said it was something TWC was doing, but my internet and everything else works fine. I call Time Warner and they disagreed with what Nuvio suggested they were doing wrong. There is a 19.99 cancellation fee for a non-contract service?????

Reviewers Comments:

I would recommend Nuvio for all your VOIP needs Nuvio’s phone quality is excellent and technical & customer support is the best. Nuvio did everything they said they would – I have nothing but praises for their service and call quality. They made my transfer from SunRocket a smooth transition – thank you Nuvio for how you supported me in this transition. I was able to transfer my SunRocket LINKSYS SPA2102 to Nuvio following their directions. I was able to make calls on my Nuvio temporary number within an hour. My SunRocket phone number was ported in less than five days – the fastest port ever for me. As I side not I had Packet8 for 1 ½ years – both Nuvio’s and SunRocket’s phone quality is much better than I ever had with Packet8. I believe the reason they are better is because Nuvio & SunRocket utilize the G711 Codex whereas Packet8 does not. The only thing I do not like about Nuvio is the have no incoming caller ID blocking at all - hopefully they will added this soon.

Reviewers Comments:

Great nPBX system. Great sound quality and features. Great value for my business. I would recommend this system to everyone and I have. It is great!

Reviewers Comments:

Nuvio is a crock of stinky. Sketchy service, never sends updated equipment, worthless phone support, non-listening sales people, generally pissed me off. They were a new Local company, thought i'd give them a shot, after nearly 2 years, nothing good to say. Only recommendation is STAY FAR FAR AWAY!

Reviewers Comments:

This has to be the biggest fly by the seat of your pants Company I have ever seen. Customer service is non-existent. I held for about 3 hours today alone. They cancelled my service, but billed me for it as they typically do to all customers. Would not let me port my number and they are paid until 11-03-06 and this is 10-24-06. Over all they suck, run for the hills, do not do business with these crooks. I reported them to the FCC and will never say anything good about them. I was also a PLP and they are still billing me 300.00 a month for phones we sent back to them from our business in July 2006 (yes we have signature confirmation from UPS). We had to cancel the Credit Card and have now retained Legal Counsel. Do not do business with these crooks...

Reviewers Comments:

Nuvio will charge you $50 for canceling service and does require you to sign a contract. They will charge you $50 regardless if you use Nuvio for 1 month or 4 years. Customer service is horrible...long wait on the phone and bad attitudes made me pay the $50.

Reviewers Comments:

Long hold times getting to get a support tech. Once the answer they do no not have a straight answer for your problem. Over all very poor customer service. I will not recommend it to any one. Even sales people do not call back when you want to purchase more phones.

Reviewers Comments:

We were a PLP with Nuvio. Cannot stress how thinly spread and apathetic the support staff was. Horrible technical problems about 2-3 months into the service. Dropped calls. Blank pauses during calls. Unable to get outside lines. Etc. The problems were happening with all our customers all which were on different networks. Support would deny problems. When I called in once to reported problems, they were unable to resolve the problem because the logs were turned off on that particular server. Do not use Nuvio. Period.

Reviewers Comments:

We have had extremely poor service with this company. Not only have we experienced several technical problems that have taken months to correct, we experience a complete run around when trying to speak with anyone other than technical support. Our latest problems is their 911 service. We've been billed for the past few months for this service and Nuvio (through their own message) doesn't support it for our area. When we called to address this issue and receive a credit, we were told that we couldn't receive a credit, because everyone gets billed for it. When I asked to speak with a manager or "customer care supervisor", I was repeatedly told that they were unavailable. This happens ALL THE TIME! Additionally, "tech support" can not find any logical reason we are currently having this problem

Reviewers Comments:

No problems whatsoever. Wide selection of area codes and numbers.

Reviewers Comments:

After paying for 3 months of service they still could not tell me when my phone number could be transferred. Their paperwork says allow at least 15 to 20 business days, well it seems months may go by and you may end up paying 2 phone bills. Keep in mind this was with 1Touchtone A.K.A. Nuvio. I called 3 THREE times but received same response- none. Buyer beware on these services.