Nuvio VoIP Review and Ratings
Consumer Nuvio Reviews at WhichVoIP.com

Reviewers Comments:

This is what a Rep sent in an email because we did not received our statements and need to balance out the account. This email is in response to the many requests and phone calls that you have made to my staff over the last couple of weeks. As you know, you are requesting financial documents regarding your account. As my staff has explained to you on multiple occasions, this was on a legacy system that is no longer in operation. Our finance department is going to have to manually search for and retrieve invoices. This will take longer than we initially thought. Unfortunately, I cannot have them stop everything to focus on this request from you. It simply does not work that way. We will attempt to have this research completed for you by February 1, 2010. In the meantime, you are welcome to look back through your past statements that you have received from your banking institution to derive the amounts due. On a more personal note, calling into our support staff to check the status each day on multiple occasions does not move your request up. Indeed, it does quite the opposite. Given that we have tried to explain this situation to you on many times, to no avail, I feel I must lay it out like I do for my 3 year old son. If you or your company call again to follow up on this request prior to February 1, 2010, I will ask my staff to stop work on this matter.

Reviewers Comments:

Completely incompetent customer service. They never tell you the answer to your problem, but they type up a trouble ticket and tell you they have no idea when someone will get back with you. The control panel is complicated (and I have a degree in digital electronics). Also, the web interface for the account, where the auto-attendant setup is managed is routinely unresponsive. The tech support guys practically never understand as much as the customer about how their stuff works. This company's people and setup are way overpriced. If you plan to use this company to provide for business needs, or for any other application where reliability and/or responsiveness is important - - STAY AWAY FROM THIS COMPANY. BTW: Adding insult to injury, this company charges you for an extra month of service PLUS a $20 fee when you leave them. WHAT DOES THAT TELL YOU??? I paid on-time, approximately $90 per month for four years, and they treat me this way when I'm leaving them - - because of their incompetence! Good riddance - - I'd raise and train carrier pigeons before I'd return to this company for phone service.

Reviewers Comments:

I switched to a hosted voip with Nuvio and have been extremely pleased. I no longer have to have someone come out and make changes to my phone system, i can do it myself. the cost savings this year have been great in these harder economical times.

Reviewers Comments:

Nuvio charges you a $49.99 administrative fee to cancel plus if it is within 10 days of the next month you have to pay for service the next month as well. It cost me 85 bucks to cancel their service today. In my opinion it is outrageous. I had their service for over 3 years so their device was more than paid for and now I am expected to pay for a month of service that I will not even get a chance to use.

Reviewers Comments:

I have 8 business lines. It took Nuvio two months to get my system up and running right. Phones were not delivered my rep blamed Nuvio, Nuvio blamed rep. When ever there is a problem, support instantly blames your internet connection and sends you off on a wild tangent keeping u busy for hours on crap they know has nothing to do with the problem you are experiencing. There have been time when techs knew of problem, acted like they didn't and sent me off checking my internet company, when they were full aware of problems in my area or at my location. Customer service is non and I do mean NON existent. Lots of echos, time down. Right now our phones have not worked correctly for a week. I have tried to call Nuvio 1-866-go nuvio and they are also down, this was the case yesterday also. There phone system will not allow you to reach anyone at the company, it just keeps repeating itself (this happens frequently). I had a contact names John and I had his extension too but now they have all changed their extensions numbers. But it doesn't really matter you can't ever reach them anyway. The employees will not give you extension numbers for any managers they say they will have them call you. They never do. STAY AWAY! There has got to be better out there! I am dedicating today to finding a good VOIP phone company.