Nuvio works well when it works. We had major problems with conference call lines especially with Goto Meeting and Free Conference which we use all the time. Nuvio could not resolve these issues. We also had dropped call issues and fast busy tones. Nuvio could not resolve these issues either. After asking to cancel we were hit with a mandatory certified mail letter within 30 before the end of the month or else another month's charges would be made. I felt like I was being kick in the rear on the way out.

the answer to my phone problems. Nuvio is great. all you would ever need, low price, reliable features, high sound quality, good-free customer service. highly recommended.

I have been a Nuvio customer for a little over a year now. I recently had a friend come to me and show me this website because he was considering going with Nuvio. He was put off by some of the negative comments, so I felt I had to submit an honest review of the company and their service - not some competitors b/s. The first thing I will say about Nuvio is that you should not go with them IF you want a typical phone provider. Nuvio is everything but typical, its stands alone in the world of VOIP. When a Nuvio sales rep first came to my office, she said, "all you have to provide is a stable internet connection", and we handle the rest. I took her word and I have had a sufficient connection since going with Nuvio. In my first month of service, I saved $248 on my monthly phone bill. I also invested a total of $1400 in new IP phones. You do the math! The phones were paid off in less than 7 months. In my 14 months of being a Nuvio customer, I have called technical support 3 times. On each occasion the problem was caused by my own computer incompetence. I didn't have to pay them a cent for their help and I didn't get put on hold like I did with my last provider. don't believe the things you read, pick up the phones and inquire yourself. I have spoken with a few IT guys who say that in the world of VOIP, everyone is chasing Nuvio. I can't recommend their service enough.

This is what a Rep sent in an email because we did not received our statements and need to balance out the account. This email is in response to the many requests and phone calls that you have made to my staff over the last couple of weeks. As you know, you are requesting financial documents regarding your account. As my staff has explained to you on multiple occasions, this was on a legacy system that is no longer in operation. Our finance department is going to have to manually search for and retrieve invoices. This will take longer than we initially thought. Unfortunately, I cannot have them stop everything to focus on this request from you. It simply does not work that way. We will attempt to have this research completed for you by February 1, 2010. In the meantime, you are welcome to look back through your past statements that you have received from your banking institution to derive the amounts due. On a more personal note, calling into our support staff to check the status each day on multiple occasions does not move your request up. Indeed, it does quite the opposite. Given that we have tried to explain this situation to you on many times, to no avail, I feel I must lay it out like I do for my 3 year old son. If you or your company call again to follow up on this request prior to February 1, 2010, I will ask my staff to stop work on this matter.

Completely incompetent customer service. They never tell you the answer to your problem, but they type up a trouble ticket and tell you they have no idea when someone will get back with you. The control panel is complicated (and I have a degree in digital electronics). Also, the web interface for the account, where the auto-attendant setup is managed is routinely unresponsive. The tech support guys practically never understand as much as the customer about how their stuff works. This company's people and setup are way overpriced. If you plan to use this company to provide for business needs, or for any other application where reliability and/or responsiveness is important - - STAY AWAY FROM THIS COMPANY. BTW: Adding insult to injury, this company charges you for an extra month of service PLUS a $20 fee when you leave them. WHAT DOES THAT TELL YOU??? I paid on-time, approximately $90 per month for four years, and they treat me this way when I'm leaving them - - because of their incompetence! Good riddance - - I'd raise and train carrier pigeons before I'd return to this company for phone service.