| |
| 27 |
13 |
14 |
(3.4) |
Please NOTE that the VoIP reviews are in ORDER, starting with the MOST RECENT VoIP review.
| NUVIO VOIP REVIEW 27 | Review Date: JAN 24th, 2008 |
(2.9) | Charles Araujo |
| NPBX | No |
| Yes |  |
| 5 to 10 days | More than 6 months |
 |  |
 |  |
 |  |
| DSL | Verizon/Ultimate Internet |
Reviewers Comments: The basic idea behind Nuvio is great, but their execution is miserable. The phones work
consistently about 90% of the time....which sounds good, but a ~10% failure rate mean a lot
of dropped calls. Not exactly stellar for business phones. Frankly, we're willing to deal with
that trade off for the value, features, etc., except that their SERVICE IS THE WORST I have
ever encountered. Their tech support (with rare exception) barely even understands the
underlying technology (I'm a technology consultant and I often have to explain things to
them), but most importantly, they are non-responsive and apathetic. They must have a ton of
subscribers of have made their money someplace else, because they really don't seem to
care about me.
The latest thing is that I have an employee who left and so I therefore no longer need his
extension. I called billing to cancel the line. They took down all of the information and I got
an email confirmation that a 'ticket' had been created. After 2 days, I replied via email to get
a confirmation that the line had been cancelled and was told that, oops, we only accept
cancellations via mail and that it had to be certified! I AM ONLY CANCELLING ONE LINE
OFF MY ACCOUNT! Even if that's the case - why couldn't the first person I spoke with tell
me...or why didn't someone respond to the open ticket? Their customer service basically
sucks. Spotty service that you cannot get support on makes for a very bad situation - these
guys are definitely not ready for prime time. If you're a real business, I would stay as far as
away as possible from these guys. I'll be cancelling my account as soon as I can get my
numbers ported. |
| NUVIO VOIP REVIEW 24 | Review Date: DEC 4th, 2007 |
(1.7) | Roland |
| Residental | No |
| Yes |  |
| Less than 5 days | More than 6 months |
 |  |
 |  |
 |  |
| Wireless | Digis.net |
Reviewers Comments: On 26 Nov 2007 Nuvio sent out email stating that I needed to change the DNS server in the
Motorola ATA. My first question was "Is this a legit request". I called support, and the
first level support new nothing about this. I ended up emailing in a trouble ticket to get
some sort of answer to this question. Yes, this was legit.
I changed the DNS server address as instructed. Ever since then the phone goes out, and
comes back on. I have pinged the DNS server address from my home computer, from my work
computer, and from my wife's work computer when the phone was out. The new DNS server
address could not be reached from any place. Nuvio did not run tests on the new DNS server
to make sure it was up and running, and would not fail.
I ended up finding another VOIP company. However, Nuvio says they can't shut off the phone
until the end of the month, and there is a disconnect fee of almost $20. I have to have a
phone, and not being able to use a service I have paid for during the entire month is
unacceptable.
If you look up Nuvio on the BBB website, you find they have an unsat rating. I would run
far, far away from Nuvio! |
| NUVIO REVIEW 11 | Review Date: FEB 21st, 2006 |
(3.0) | N/A |
| Basic | No |
| Yes | |