netTALK Reviews and Ratings

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netTALK (2.9)
22 Reviews
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netTALK Review by WhichVoIP

Headquartered in Miami, FL, the sunny south of the USA hosts the main office for the publically traded VoIP Company, netTALK (NTLK). After initially incorporating in 2006, the company began operations in 2008 with a focus on eliminating outdated technology, that is, the landline telephone.

The Good

The company netTALK provides three main VoIP service products: the DUO, DUO II and DUO WiFi. Each product is a small ATA (analog telephone adapter) that connects a regular phone to your Internet. The DUO and DUO II both require Ethernet cables to connect to a router or Internet modem while the DUO WiFi can wirelessly interface with a network.

The least expensive package can be purchased for $29.95 and one month of service is included along with DUO WiFi hardware. The DUO II (no WiFi) package currently costs $34.95, but only includes 3 months of service while the DUO WiFi tops the list at $64.95 and includes one year of service. The service included with each product is their Basic Call Plan that allows unlimited calling to other DUO users as well as calling to the USA or Canada, a unique phone number and 911 service.

Each additional year of phone service for the Basic Call Plan only costs $39.95 (plus applicable taxes and fees), making netTALK incredibly competitive with other similar providers. The basic calling plan includes free calling to USA and Canada, free calling in-network (DUO to DUO), and a handful of features such as call waiting, call forwarding, call blocking, caller ID, conferencing calling, voicemail to email, and e911 service. An online account manager allows you to manage your phone service easily and support is via live chat or customer call back.

It is possible to upgrade your Basic plan to their North America Add-On plan for $80 a year (or roughly $6.67 per month), allowing unlimited calling to any number in Puerto Rico and Mexican landlines. For $130 per year, or about $10.83 per month, the International Add-On Plan provides unlimited calling to 60 countries or international calling can be billed as it is used (pay as you go). To upgrade to these enhanced plans you need an active Basic Call Plan to start with. One neat way to get cheap international calls to a friend or family member who lives abroad is to buy two DUOs and send one to them (both activated with USA numbers). It is free to call DUO to DUO no matter where in the world they are located.

There are two mobile applications provided by netTALK - the "Free Calls+Cheap International App" and the "Text Using Your DUO App". The calling app is simply a softphone that allows you to use your smartphone instead of a phone paired with a DUO device. This App includes free App-to-App calling and you can buy "TALK credits" to call anywhere in the world at low rates. With the texting app, you can purchase a SMS text plan from netTALK for $29.95 per year and you can send and receive SMS text to and from USA or Canada using mobile data or WiFi, even when abroad. Supported devices are iPhone, iPod touch, iPad, Android phones and tablets, and Kindle Fire.

The service includes a 30-day money back guarantee and is backed by live technical support (available Monday through Friday). A netTALK support application is available to download that allows support to customize your device.

The Bad

Between the DUO and DUO II, there is virtually no difference in operation. While not necessarily terrible, it is a little confusing to those who may rack their brains trying to figure out the difference between the products. The only differentiating factor is initial term of service and the lettering design on the devices. Also, none of the DUO products support batteries, much less are they equipped with a rechargeable lithium-ion battery. This means connection to an AC outlet will be necessary, which is not ideal for everyone's living space, unless the DUO is connected via USB to your computer.

The DUO WiFi does have a wired connection, which is convenient for some situations and essential in others. As there is no way to remote into a management system on a DUO device, you must have access to a router to pair the device. This means using the wireless capabilities in places like a hotel not possible unless the device is connected to a computer that has Internet access. It is also worth mentioning that netTALK makes no claims of using any encryption.

There does not appear to be any extra fees hidden in fine print. However, with any service, taxes will amass every month for federal, state and emergency fees. These fees are generally small - most areas in the USA have fees below $5 a month - but this will make the yearly payment increase so worth noting here.

Compared with other service plans available from other providers the list of features is minimal and mainly focused on call management functions. This may not be a big deal for many home users and may be offset by the low cost.

The pricing structure is higher for Canadian users.

The Bottom Line

  • New Users: You need to purchase one of the DUO devices to use their service. The first version of the DUO is no longer available. The DUO II is $34.95 for USA users and $44.95 for Canadian users, and includes 3 months of phone service. The DUO WiFI device is $64.95 for USA users and $74.95 for Canadian users, and includes 1 full year of phone service. All pricing is in US dollars.
  • Basic Call Plan: For a year of unlimited calling to USA and Canada, you only pay $39.95 plus taxes in the USA and $49.95 plus taxes if you are in Canada.
  • Enhanced Plans: For an additional $80 per year you can upgrade your service to include unlimited calling to Puerto Rico (landlines and mobile) and Mexico (landlines only). For $130 per year you can upgrade to the International Plan, which includes unlimited calling to 60 countries.
  • International calling is very inexpensive or can further be "duped" by setting up local numbers with a DUO and sending a unit overseas. All DUO to DUO calls are free (or included in basic plan).
  • Additional Fees: If replacing a landline, the number porting fee is only $19.95. The mobile applications are free and allow the same terms as the contract selected. A year of unlimited SMS texting to the USA and Canada is only $29.95.

Overall Thoughts

Unfortunately, the feature set of the netTALK products is extremely limited so this is not a great solution for anyone seeking a robust VoIP solution. It is also worth noting the DUO WiFi is not as portable as most would like, though it can interface via USB with a computer connected to the internet.

With that said, as a replacement for a home landline, netTALK is one of the better deals on the market. The DUO products are great for the less talkative crowd or as a cheaper solution to call a friend or family member living overseas. The simplicity of the DUO products makes their very low price tag all the more attractive for just about anyone who just needs a simple home phone service.

Use the link below to browse the user submitted reviews for netTALK to see what others are saying about their service.

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Author: Michael


netTALK Overview

NetTALK is relatively new here on WhichVoIP and as such only a few user reviews are available. So far the submitted reviews have been negative but with a small sample size it is difficult to get a good "feel". If you have used this service please add your review of the netTALK service based on your experience.

...2nd interface unit has broken down within 7 months....

All User Reviews (Page 1 of 3)

Total Number 22 5 Stars 2
Thumbs Up 7 4 Stars 6
Thumbs Down 15 3 Stars 4
Average Rating 2.9 2 Stars 6
More Providers 1 Star 4

netTALK reviews are listed in chronological order.

Terrible Service

Overall rating (3.7)

#22 : DEC 5th, 2016 :

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Customer service stinks. They have a Customer Service telephone number but it doesn't work. Their chat room doesn't function. Very, very frustrating with such terrible customer service. It's non-existent!

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Poor customer service

Overall rating (2.9)

#21 : OCT 19th, 2016 :

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Customer Service is poor, I submitted a simple question- "Why do I get a recording saying I don't have enough credits to make this call". I am calling 907 area (Alaska). I have the basic plan which includes calls to Canada and Alaska. I have been trying to get an answer and corrective action for the last three days. No one from their Technical Department has contacted me. The chat room rep's all have canned responses, like "We have forwarded your problem to the correct department and they will contact you shortly. Does the word STONEWALL sound familiar.

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Keep looking

Overall rating (2.4)

#20 : OCT 13th, 2016 :

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Customer Service is poor. Hard to contact, slow email, non-existent personal contact. Issues with calling certain area codes, small local phone companies, and at times cell numbers. Can't rely on their dependability. When it works, its fine.

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Worst service ever!

Overall rating (1)

#19 : OCT 5th, 2016 :

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Do not waste your time with this company. I have been on hold three different times for a total of probably 4 hours. Nothing has been fixed. They are foreign, you can't understand them. They told me yesterday they would call back today. No call. They told us 4 days ago it would be fixed in three days. Still doesn't work. If you call and are lucky enough to get someone to answer it won't be a tech or someone that can help you. Run from this company! Worst customer service ever!

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Very Good Service

Overall rating (5)

#18 : SEP 21st, 2016 :

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My first netTalk was September 7th 2001. I had two (2) lines until one of the DUO's failed. I received a full refund for the unit but did not replace the DUO due to a FAX problem. I returned to using AT&T land line for the FAX. Just recently I replaced the HP fax unit with a Brother one and the netTalk works just fine now. I will now order from netTalk a new DUO and retire AT&T and their $62.75 monthly fee for good. I have been looking at other VoIP unit's and after extensive reading and the experience I have had with netTalk I will stay with them.

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Never again. Poor customer service

Overall rating (2.3)

#17 : MAY 26th, 2016 :

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I just bought my third Nettalk Duo. It will be my last. They wouldn't activate it with my current account without a receipt? My friend ordered it for me on Amazon and they said it would take 4-5 days to activate. I called back and said I could have my friend email me the receipt. It didn't matter. Phone support and believe it or not technical support were rude. After this one gets activated and then breaks - no more Nettalk Duo. They lost a customer.

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Never Again

Overall rating (2.4)

#16 : JAN 18th, 2016 :

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Spent an hour on phone waiting on support and another 30 minutes waiting on live chat. No answers. Couldn't log into my account. Finally gave up and moved my service to OOMA.

VISITOR/PROVIDER FEEDBACK:

Alex (February 1st 2016) : I've been a NetTalk customer for over 3 years. At one point I was fairly happy with the service. Recently however, all that has changed. Service has gone down the tube. It continually goes down, and I have to spend literally HOURS on the phone (mostly waiting for them to answer) with tech support to fix it. The last year has been EXTREMELY FRUSTRATING and exhausting. Recommendation: save yourself the hassle and look elsewhere.

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The worst

Overall rating (1)

#15 : NOV 9th, 2015 :

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Hands down the worst product that I have ever purchased in any product or service line. The quality is horrible, big time delays in making calls and receiving calls, the voice cuts out frequently to people you are speaking with, their online customer service is a joke, you need to provide all kinds of information, twice, before they can even help you. Do not waste your time and money, the cheapest option is usually the worst option and no one proves this better than Nettalk

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Been using 5+ years

Overall rating (4)

#14 : OCT 31st, 2015 :

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I have had this service more than five years, and of course with anything like this you can have a problem or two. It is supposed to be unlimited and I never have had a problem using my time up! Didn't know I had a limit until they cut me off (twice). So I called support and they said I used my 1500 minutes up. I asked when they started that, but no answer just that I would have to wait until my next starting date to use the service again. I had about two months before the paid for 2 years are up, then they stated this. Has anyone had this problem or is it just me?

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Customer service is very bad and also phone service

Overall rating (2.4)

#13 : OCT 13th, 2015 :

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You can never get a live person on the phone. Also, I always had to wait over an hour for someone on live chat. Phone service is not that great. Phone cuts in and out all the time.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 22 5 Stars 2
Thumbs Up 7 4 Stars 6
Thumbs Down 15 3 Stars 4
Average Rating 2.9 2 Stars 6
More Providers 1 Star 4

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