I just found out from a customer that has been trying to call me that the message "As of 5/31/11 Myphonecompany is no longer providing service, please find a new long distance provider" is playing when people try to call me. Nice heads up. Nice to know that people are no longer being burdened by having to deal with MPC. I'm giving Vonage a try.

Better off getting two cans and some string. HORRIBLE customer service. You can be number one in line for service for 2 hours and never get anyone. They don't care at all. Worst company I have ever dealt with!!!

Horrible company, absolutely no customer service. It was cheap, so I 'experimented' with using them as a second line for international calls for almost 3 years. Voice quality was OK, but there was ALWAYS severe delay - regardless of domestic or international calls. They kept billing my credit card reliably, but did not flag a problem when the expiration date rolled around. I happened to log in to cancel my service and saw 3 months of service not paid for - without nary so much as an email. As a matter of fact, they stopped emailing me invoices after about 6 months? Zero customer service - and their live chat feature actually routes you to another company's customer service... Funnier yet, all the customer service reps over there indicate that they get all sorts of myphonecompany customers asking for help, and all they can do is ask that you email MPC and fix the glitch that is misrouting the customer service calls. Hilarious, if it wasn't so damn frustrating... This is a worthless company - stay a long ways away. In the end, I ended up going with Vonage, which has plenty of faults, but good call quality and lots of people in India to answer your customer service phone calls. oh well...

Customer service? What customer service? For over a year now they still publish a monthly bill in one amount, then charge another (they have never added the taxes to the printable internet bill, they keep saying, "oh, we will have to do that". Right. No human beings are involved in this company, it appears, as customer service is done only by email, and you are lucky if you get anything other than the automated response. I also use the SoftPhone service, the software has been updated over 40 times by the provider yet MyPhoneCompany has never offered a single update or upgrade. Very rudimentary, but it does work.....most of the time.

I was relying on MyPhoneCompany for a second line for work (I work from home), and this was a huge mistake. Call/ sound quality for everyone I talked to was consistently poor - I only wish colleagues and customers had not waited several calls to tell me that they could never seem to hear me on their end. On my end, it was consistently inconsistent. Call forwarding was equally inconsistent. I'd set this in the online administration web page, and it was 50/50 whether or not the call would actually forward. For anything complicated, like forward after 10 seconds or 3 rings, it simply never worked. If my internet went down, calls would not go to voicemail. I was told by several people that unknown to me, they had been trying to call for several days and encountered either a busy signal or "this number is not in service" message. Setup was painful, and shipment of the equipment was slow. Complaints about non-functioning features were ignored, and customer service could not help (they consistently suggested I unplug the box and plug it back in after every feature change - yes, every time I want to forward my calls they wanted me to unplug my VoIP box from my router, turn it off, turn it back on, and plug it back in). Overall, I wish I had switched away from these guys sooner. Poor service, poor customer service, really nothing good to say.