myPhoneCompany VoIP Review and Ratings
Consumer myPhoneCompany Reviews at WhichVoIP.com

Reviewers Comments:

Horrible company, absolutely no customer service. It was cheap, so I 'experimented' with using them as a second line for international calls for almost 3 years. Voice quality was OK, but there was ALWAYS severe delay - regardless of domestic or international calls. They kept billing my credit card reliably, but did not flag a problem when the expiration date rolled around. I happened to log in to cancel my service and saw 3 months of service not paid for - without nary so much as an email. As a matter of fact, they stopped emailing me invoices after about 6 months? Zero customer service - and their live chat feature actually routes you to another company's customer service... Funnier yet, all the customer service reps over there indicate that they get all sorts of myphonecompany customers asking for help, and all they can do is ask that you email MPC and fix the glitch that is misrouting the customer service calls. Hilarious, if it wasn't so damn frustrating... This is a worthless company - stay a long ways away. In the end, I ended up going with Vonage, which has plenty of faults, but good call quality and lots of people in India to answer your customer service phone calls. oh well...

Reviewers Comments:

Customer service? What customer service? For over a year now they still publish a monthly bill in one amount, then charge another (they have never added the taxes to the printable internet bill, they keep saying, "oh, we will have to do that". Right. No human beings are involved in this company, it appears, as customer service is done only by email, and you are lucky if you get anything other than the automated response. I also use the SoftPhone service, the software has been updated over 40 times by the provider yet MyPhoneCompany has never offered a single update or upgrade. Very rudimentary, but it does work.....most of the time.

Reviewers Comments:

I was relying on MyPhoneCompany for a second line for work (I work from home), and this was a huge mistake. Call/ sound quality for everyone I talked to was consistently poor - I only wish colleagues and customers had not waited several calls to tell me that they could never seem to hear me on their end. On my end, it was consistently inconsistent. Call forwarding was equally inconsistent. I'd set this in the online administration web page, and it was 50/50 whether or not the call would actually forward. For anything complicated, like forward after 10 seconds or 3 rings, it simply never worked. If my internet went down, calls would not go to voicemail. I was told by several people that unknown to me, they had been trying to call for several days and encountered either a busy signal or "this number is not in service" message. Setup was painful, and shipment of the equipment was slow. Complaints about non-functioning features were ignored, and customer service could not help (they consistently suggested I unplug the box and plug it back in after every feature change - yes, every time I want to forward my calls they wanted me to unplug my VoIP box from my router, turn it off, turn it back on, and plug it back in). Overall, I wish I had switched away from these guys sooner. Poor service, poor customer service, really nothing good to say.

Reviewers Comments:

I have had myphonecompany for several years now and they have been very reliable. I can only remember one time that they were off. Unfortunately they did not email or try to contact us about the outage. I had to make several calls to finally find out that it was there problem. And after they got us us up and running a few days later, they then sent out an email about the outage. :( They should have done that a lot sooner. I wish they offered some other rate plans. I also moved and changed from cable to DSL with out much problem.

Reviewers Comments:

OMG!!, I wish I had read these reviews before signing up. I get a dial tone, but get a busy signal when trying to dial out. Can't get a hold of anyone to help me. multiple e-mails, online forms. NO EVENING OR WEEKEND SUPPORT. Tried calling on my second line (which does work) and they just refer you to their website and just hang up. You have to call from a number not with them to get through (priority to new/non customers). When you do get through, they are helpful and polite, but I want 24/7 support so because of the support issue, I'm going to switch to Vonage.