I was with Joiphone for about 3 years. I ordered their special deal back in 2010 for 24 months at $10/month (paid in advance). I recently started having problems. Dropped calls, no dial tone, going to voice mail when phone was not forwarded, etc. When I called them to cancel my service, I started getting threatening emails. Even though I'm paid through May 2012, they want money for a "past due" amount and non-use. They also claim to have been the ones who canceled the account, not me. They're threatening to take it to collections if I don't pay.

Right after I signed up for two more years, both my phone numbers went dead. Callers get a busy signal. This has gone on for THREE WEEKS and Joiphone appears to be doing nothing about it. I am cut off, my business is dead and I am losing thousands of dollars. They have no business being in the phone business if they can't solve a problem for three weeks. There service wouldnt be worth it if it was free.

Terrible customer service and attempts to double bill recently. Poor response and frustrating to try and get any resolutions.

I ordered JoiPhone Jan 2008. It took three months to receive the service after paying for it. I needed to transfer telephone lines and called JoiPhone who helped me write the email to port a AT&T telephone number on July 5, 2008. As of today, September 23, 2008, JoiPhone has still not ported my phone number. I have over 50 correspondences with them and their customer service is horrible and very unprofessional. Managers will not return phone calls, the corporate office will not call after you send them an email, nor is their any way to talk to the porting department. JoiPhone waited for a month before they contacted me on an additional $20.00 fee. They waited another 15 days on sending them a authorization. However, AT&T, ported my number from JoiPhone in less than ten days and JoiPhone had no idea they did not even possess my number any more. They are without a doubt the worst of the worst. I do not recommend them for service. They have no money to pay for their reps for training or phone lines to talk with their customers. The reps are hilarious when they say, we are not a large company and I said, well not and you never will be with the way you treat customers. Sure they are cheap, but their service is not worth it. I plan to file a credit card dispute to receive my money back from July 5, 2008 to the end of my contract. They are that bad.

JoiPhone has an F rating with the Florida Better Business Bureau. Their Slogan when you call their phone # is We Bring Joy to your life. NOT!!!!!!! We called JoiPhone they would not do anything over the phone as far as billing. They told us we had to email them. We did 4 times no response over a 1 month time frame. They owe us 6-8 months credit which they said we would get for all of the down time and service failures. They also said they would exchange out our router with the new VoIP router to fix the problems we were having but now they are saying we have to pay for 2 more years upfront to get the router or buy it outright which is not what they told us and amounts to blackmail. They also give this new router away free to new customers, yet do not care about supporting existing paying customers or keeping their word. Furthermore their service is misleading and false advertising as the router we currently have is supposed to be a router and support multiple computers, 2 phone lines over a broadband connection. After 8 months we find out that that is not the case. Then they confirm this with us because of all of the headaches. Then we were told again we would be getting 6-8 months of credit to our account and the new router which is a real router and supports what we signed up for in the first place. We signed up for a 2 year plan with them which provided a free router. This router has been exchanged 3 times in about 1 year time. Yet they now refuse to send us their new router for some reason even when they told us they would, along with crediting us with 6-8 months due to downtime.