JoiPhone VoIP Review and Ratings
Consumer JoiPhone Reviews at WhichVoIP.com

Reviewers Comments:

I ordered JoiPhone Jan 2008. It took three months to receive the service after paying for it. I needed to transfer telephone lines and called JoiPhone who helped me write the email to port a AT&T telephone number on July 5, 2008. As of today, September 23, 2008, JoiPhone has still not ported my phone number. I have over 50 correspondences with them and their customer service is horrible and very unprofessional. Managers will not return phone calls, the corporate office will not call after you send them an email, nor is their any way to talk to the porting department. JoiPhone waited for a month before they contacted me on an additional $20.00 fee. They waited another 15 days on sending them a authorization. However, AT&T, ported my number from JoiPhone in less than ten days and JoiPhone had no idea they did not even possess my number any more. They are without a doubt the worst of the worst. I do not recommend them for service. They have no money to pay for their reps for training or phone lines to talk with their customers. The reps are hilarious when they say, we are not a large company and I said, well not and you never will be with the way you treat customers. Sure they are cheap, but their service is not worth it. I plan to file a credit card dispute to receive my money back from July 5, 2008 to the end of my contract. They are that bad.

Reviewers Comments:

JoiPhone has an F rating with the Florida Better Business Bureau. Their Slogan when you call their phone # is We Bring Joy to your life. NOT!!!!!!! We called JoiPhone they would not do anything over the phone as far as billing. They told us we had to email them. We did 4 times no response over a 1 month time frame. They owe us 6-8 months credit which they said we would get for all of the down time and service failures. They also said they would exchange out our router with the new VoIP router to fix the problems we were having but now they are saying we have to pay for 2 more years upfront to get the router or buy it outright which is not what they told us and amounts to blackmail. They also give this new router away free to new customers, yet do not care about supporting existing paying customers or keeping their word. Furthermore their service is misleading and false advertising as the router we currently have is supposed to be a router and support multiple computers, 2 phone lines over a broadband connection. After 8 months we find out that that is not the case. Then they confirm this with us because of all of the headaches. Then we were told again we would be getting 6-8 months of credit to our account and the new router which is a real router and supports what we signed up for in the first place. We signed up for a 2 year plan with them which provided a free router. This router has been exchanged 3 times in about 1 year time. Yet they now refuse to send us their new router for some reason even when they told us they would, along with crediting us with 6-8 months due to downtime.

Reviewers Comments:

If you get lucky and don't have any problems with the service, you might consider them OK. But I had a lot of problems and horrible experience with Joiphone. They could not port my number for 2 month and my inbound service was down for over a week - they could not find a problem. After I cancelled the service, they did not refund all the money. Customer service was just terrible.

Reviewers Comments:

Hawk Communications LLC dba JoiPhone is a corrupt VOIP company who has committed the following illegal acts against me: Breach of Contract: I never received the equipment or my money back as provided under the TOS, even after receiving confirmation that my account was canceled. Unjust Enrichment: In addition to taking the money I paid for their service, which I never received, they have repetitively charged my credit card 4 times so far in the amount of $200.00 each time with no explanation. All requests for explanation of these charges have been ignored. I have received nothing of value from this company, yet they have stolen over $1,200 of my money. Fraud: They have engaged in false advertisement and misleading sales pitches, including the use of the word "Unlimited" when referring to their VOIP phone service, which, in reality, is severely limited. There is very vague verbiage in their Terms of Service that says using the phone more than 5 times the "average" residential line is considered "abuse of the system." Basically, if you use the phone more than they want you to, despite the lines being advertised as UNLIMITED, they can charge you fees, and/or discontinue your service, while keeping all of the money you prepaid. There are reports of very limited amounts of usage resulting in this type of activity. For example, one customer received a threat of cancellation after using the phone for 500 minutes over the course of 15 days - does that sound like UNLIMITED to you? There are also reports that any call longer than 60 minutes is viewed as "abuse" and can result in your line being blocked. They also advertise a 30 day no risk guarantee, yet they do not even deliver the equipment required to initiate the service within 30 days, thereby ensuring that if you wait for the equipment, you have no recourse under the 30 day guarantee. Also, if you do cancel, as I did, within the 30 day period without ever having received equipment or using the service, they do not return your money. Embezzlement: I entrusted them with access to my credit card account and after they confirmed my account cancellation, they charged my credit card four additional times so far with absolutely no justification. I do not have a service with them, so any justification based on a "Terms of Service" policy is unjust. This company fails to meet their obligations, outright lies to its prospective customers, and engages in fraudulent activity. It is also worth noting that Hawk Communications dba JoiInternet was found guilty of many of these practices in Atlanta, GA, including false advertising, breach of contract, and limited access. There was a settlement involved, and the company suddenly folded, leaving many customers without service that they prepaid for. Several companies that were subsidiaries of Hawk Communications have folded unexpectedly. The reason this matters is because almost all of the deals JoiPhone offers involve prepayment