I was paying for a service that was constantly not available. My phone is most of the time down with no dial phone. I spent most of my time with customer service (avg wait time 30- 1hr) trying to resolve my phone connectivity. The phone would work for few hours and then stop working for another 2-3days. It's been like that ever since I signed up with them and now I'm feed up, and I just signed up with another voip company. Hopefully this one will work better.

I've had no problems with HyperDog since I signed up! I'm pretty new at the whole VoIP thing and wasn't sure how well things would work, but I've been rather surprised. Call quality is the same or better than my landline was, and I haven't had any call drops like I thought I would. I had assumed I couldn't use my computer at the smae time but that was apparently incorrect, even when downloading big files and such. I'm glad I took the leap!

The sound quality of Hyperdog Digital was terrible. Additionally, customer service consisted of one person answering the phones or returning calls a few hours later. The frequent issues with the phone line took considerable time to resolve.

HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included 1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad. 2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me. 3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router. 4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me. 5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages. These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers. Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit. This company is a very small Canadian company with a very small staff. The company?s name in Canada is Digital Voice. I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they

My phone never works. I would not recommend this service to anybody!! I cannot call out, when I can I cannot be heard, I have no service at all... the problems are never ending!!!! I am finally going to switch after six months of a huge headache!!