I set up Galaxy Voice about a month ago. So far I am pretty pleased. I have the free package (yes, free! other than the initial charge for an adapter) for residents of certain New England states. Also, there's a small monthly charge to cover federal fees, but only around a buck or two. Setup was a snap. It was literally just plug and go. The voice quality is pretty good, but frankly this is a minimal backup line for me. Its just there for people to reach me or in case my cell phone ever breaks or service goes down. Also, I needed it to support my DirecTV box call-ins (more on that in a minute). I had a small issue at first where I could not access my voicemail. One of their techs solved it for me, although it did take two calls (I have a hunch the first person I got was new). I have also had another small issue when I try to forward the line to my cell phone. It ends up at the voicemail of my VoIP line instead of my cell phone voicemail. Which isn't actually a problem, but its just odd. Finally, I was having problems with the data calls that my DirecTV receiver needs to do just once per month. I have a good conversation with some smart techs and eventually they pointed out that my DSL line had significant packet loss, which I confirmed via an online test. When my box did its regular monthly call at 3:30 am, however, the traffic was apparently much less, so my DSL was more reliable, and it worked! (as confirmed by DirecTV) So the problem is definitely with my DSL during afternoon/evening hours. I continue to work with them on that. Overall, the variety of small issues (voicemail, forwarding... oh, and an occasional echo) makes me rate the reliability at '3'. However, if this is an occasional line for you, or you're not incredibly picky about these things, the price can't be beat! Also, the customer service has been excellent. Most of the techs I've spoken with have really known their stuff. They put big companies to shame. And they'll even look into it and call back. I had to give them a '5' on that. Last comment of a technical nature, the website is pretty basic, but the call log is updated near instantaneously and the features section lets you turn things on and off. It works for what it needs to do, but if you see something that doesn't look right (like your bill billing you for certain calls), chances are its only because the website doesn't know what its talking about. Overall, distinctly recommended if you need something to replace that ridiculously expensive landline. Its a great value for the money (even if you can't get the free plan) as they offer a ton of features. I gave the price a '4' because I know the free option is limited in availability. Oh, one last thing. Incoming calls, toll free calls, and even call forward doesn't count against your minutes. Thats not the case for most VoIP providers, and may be very important to some people.

This phone works great. We're non-technical, and the support was top shelf. Would recommend highly.

I use the One time Setup Fee and no monthly fee plan for incoming calls and it works great. So far so good.