Earthlink VoIP Review and Ratings
Consumer Earthlink Reviews at WhichVoIP.com

Reviewers Comments:

I figured I'd give EarthLink TrueVoice a try as a bundled subscription. Biggest mistake I could make. I can dial out, but cannot receive incoming calls. I tried patiently to communicate the problem with their customer service, but got nowhere. I don't have a problem with overseas call centers, but my God, train the people properly! At any rate, I ended up hacking around the problem. I forward all calls to a POTS landline (a nagging voice inside my head told me to keep an active landline; glad I did!), and set up a cheap answering machine to catch my calls. I understand technology breaks, but on principle I hate the fact that these companies treat the American consumer like garbage. If you are going to advertise "24 hr. Tech Support", you should use real technicians, not script monkeys telling you how sorry they are for your inconvenience while offering no real solutions. I work in IT so I have always been able to handle any DSL problems myself, and perhaps that's how I avoided dealing with EarthLink's poor tech support until now. Overall, there are better, more reliable vendors out there. Avoid EarthLink VoIP services.

Reviewers Comments:

It is no surprise that trueVoice is losing customers. The phone service was always OK at best. It had constant echo, voice mail delays and I would feel really bad if I did not receive 25,000 Delta SkyMiles for switching from Vonage. Luckily my contract period is over and I can switch without paying back the SkyMiles. There is one problem, Vonage cannot port my #. I had to switch to Lingo to port my #. My # was ported before the Lingo adapter arrived to my house and I had no phone service for a couple days. Of course EarthLink is charging me for the 22 days that I do not have the service with no prorated refund. Customer service is very bad and must be working on their own EarthLink truevoice equipment, because their call quality sucks, even when I called them from my work phone. Most other services are better than EarthLink. Vonage had much better call quality and voicemail quality. With EarthLink, people could leave voice mails, but I would not receive them for 3-5 days. I am glad to be done with the overseas call centers (maybe not, I have Lingo now) and mediocre phone service. Without changes, EarthLink VoIP service will go under and things will take care of themselves. Thank goodness for a free market. I have one regret, I perpetuated and supported this company and its horrible customer service and shady business practices. Don?t let them get you! Stay away.

Reviewers Comments:

Their cust svc is outsourced and very difficult, they employ every delaying tactic known and then will either disconnect you in mid call-has happened on three occasions, or tell you the matter has been escalated and you need to wait 24 hours. EarthLink makes a very concerted effort at customer satisfaction but their VoIP partner is the other side of the spectrum-stay away from TrueVoice.

Reviewers Comments:

EarthLink is unable to provide reliable service to me. I began service Sept 28, 2007. I have had 10 customer service "ticket" complaints. Problems, frequent outage. When working, unacceptable quality with echo. Customer service department should be on a TV comedy show. They are very nice and 100% inept, and have no difficulty making promises and no difficulty ignoring the promises. I want my money back and am battling with them at this point. The BBB EarthLink phone number connects to the Philippines. Tomorrow I will try a BBB complaint. In Georgia, it appears EarthLink has had almost 4000 complaints, and 1700 have been settled. I believe I have my numbers correct. I have been a satisfied EarthLink/mindspring customer with dialup and then DSL since 1995. They treat me like I am already dead.

Reviewers Comments:

almost a month into it and still no service - cancelled and they are dragging their feet getting my # back to at&t (who I am no fan of either). Welcome kit with modem arrived AFTER they had transferred my phone service over. Too many problems to mention - customer service reps are worse than useless - they are smug and inept. Switching to earthlink was the worst mistake I've made with my money in a long time. They charged me $75 for the first month of service - service I never rec'd! I don't understand how they can treat customers this way and I am amazed by the posts here that rate them highly. Furious!