After 7 years, I just cancelled my Broadvoice service. I really, really wanted to keep it, but they have implemented a new policy. If you update the expiration date on your credit card, then they require you to either email or fax them your driver's license or passport, and the front of your credit card. If you don't, then they'll charge you $1.99 a month more for fraud. There rates weren't as low as competitors, but I really liked their online account management tools and I try to stay with what works. Unfortunately, I won't stay with plain-and-simple BAD BUSINESS PRACTICES. I changed to Vonage, I keep my number, and I save $14 a month.

After being with Broadvoice for almost a year, they changed my calling plan because I started making calls more frequent than usual. So the "unlimited" plans are not really unlimited. I sent them two emails asking why they changed my calling plan, and received no answer. I do not recommend this company.

I have been a Broadvoice customer for around 3 years. I have had very few problems with my service. On long distance calls, I would get disconnected after 15 minutes. It was no big deal to me because I only call my sister long distance so I would just call her back and talk some more. I thought, for $15 a month I can't complain, right? Well recently I had to update my credit card information. I received an email from Broadvoice saying that unless I send them a copy of my credit card, front and back and a copy of my drivers license they are going to charge me $1.99/month for fraud protection. I thought this was a scam email so I called them. I was told it is a real email and that I need to send those documents. I told them I do not need fraud protection, that my bank provides it. They told me unless I send the documents I will be charged $1.99/month. The customer service person was sort of huffy. I wonder if he has been receiving a lot of calls from angry customers. Anyway, I am changing my service. Bye bye Broadvoice. Too bad. I have been reasonably happy with you but I will not be bullied into purchasing services I do not need. There are enough fees on my bill already. I sent Broadvoice a scathing email but after reading other peoples reviews, I do not think they will care. It is obvious they do not care about their customers. I only hope I do not have a difficult time cancelling my account like some of the other reviewers did.

Broadvoice is such a joke of a company. Sends you a product that does not work and then if you try and cancel the contract they send you a cancelation fee that is twice the price of paying all of the bills left on your contract. BEWARE BEWARE BEWARE!!!!!!!!! Their 30 day money back is a load of bull!!!!!!