Reviewers Comments:

I have used them for about 2 years and love it.

Reviewers Comments:

Broadvoice customer support is the worst. They say 24/7 support? I called on a Sunday morning at 8am. Its 10:39am and I still haven't spoken to anyone. This is by far the worst customer support I have ever seen. Buyer beware.

Reviewers Comments:

I didn't get past ordering the service. They don't provide you with the area code of your number until after you pay them. If your in an area where there are multiple area codes to choose from you will have to call them and hope that they have something you want. Customer service is poor. After calling to get an area code they didn't have what they had listed on there web page so I canceled the service. Mind you I had already payed them at this point. I was told the service was canceled to find 2 days later getting an e-mail showing they were shipping equipment and I needed to call them to get a phone number. I was contacted by 2 different people in the process and still have not been canceled 4 day's later. Now they have already shipped equipment and they will not do anything until they get there equipment back. As I can appreciate that from a business stand point it should not have even been shipped. With just the customer service experience alone I advise to stay away from this company.

Reviewers Comments:

Here it is: 1) Poor voice quality 2) Poor reliability (constantly needed to reset - even using Asterisk) 3) Callers would get the disconnect tones or congestion busy signal when calling in (but service was available) 4) TERRIBLE customer support (clueless and rude) 5) For some odd reason they switched me to a business plan and started billing me more - no notice, no reason provided 6) They "limit" service when your credit card comes near expiring, despite the fact that you are billed in advance for the month of service! And notification is not timely. 7) TERRIBLE contract - it is very one side to their benefit. If you cancel service you will loose money from the time of cancellation to the end of your monthly cycle. They will not prorate despite one section of their contacts say they will (another section says they won't). Cancellation of service is immediate. 8) They have over 100 complaints filed with the BBB in the last 3 years. Many of which BroadVoice has ignored (See the BBB site (www.bbb.org) for more details). There are complaints on file with the State Attorney Generals office regarding their business practices as well. Not recommended...

Reviewers Comments:

very bad for your business not reliable no good relationship and very good at charging extra for anything, NOT recommended. Never hook up with them or you will put your business in danger.

Reviewers Comments:

About 1 year ago we signed up with Broadvoice - before doing so, we called them, explained our needs now and what they would be in the future - told them we'd test 1 line and if it worked we would sign up for others. After the first line we found out that if you want to add more than 1 account, you must go through the whole sign-up process again - they won't let you add additional lines from your primary account. Well, ok, so we did that.. and in our case, we setup 5 more lines for a total of 6. After setting up 6 lines I was given a warning that I was in violation of TOS and needed to setup a master account because as they won't let you bill more than 4 lines on a credit card. They won't do ACH from bank accounts and I'm out of the country most of the time, so sending a monthly check does not work. The customer service rep told me to just put them on different credit cards and all should be fine. I split the existing lines up on two credit cards, later added more for a total of 12 lines on different credit cards. Yesterday morning at 2:30am my service was suspended - after they had charged all lines on my credit cards, they terminated 7 lines, suspended 4 lines and kept 1 line active - all without a phone call to me. The email received simply was account cancellation - WHY? Account Number: 1xxxxxxxxxx Cancellation Date: 6/26/2007 Dear xxxxx xxxxx, We are sorry to lose your business. Account Closure Summary: ---------------------------------------------------------- Balance as of Last Cycle $0.00 Current Cycle Charge $0.00 Current Cycle Credit $0.00 Current Cycle Out-of-Plan Calls $0.00 Current Cycle Out-of-Plan Tax $0.00 Current Cycle Paid $0.00 In-Plan Overage Surcharge $0.00 Reverse - Plan Change $0.00 Reverse - Unqualified Credit $0.00 Other Non-Refundable Charges $0.00 ---------------------------------------------------------- Expected Charge $0.00 Disconnect Fee $0.00 Final Charge $0.00 ---------------------------------------------------------- You can contact us if you have any inquiries about your billing or service by: Email: support@broadvoice.com Phone: 212-202-0300, 213-634-1400 or 312-625-1400 We hope you will consider BroadVoice as your VoIP provider. We would be happy to have the opportunity to earn your business in the future. Thank you. BroadVoice Customer Care 24 hours a day, 7 days a week On the terminated lines I now find out from my credit card company that they charged me $39.95 for each line that they terminated because service was less than a year (hello, I'm not the one that cancelled the account) and this termination and credit card charges were done within 24 hours of canceling my service without an email. It's impossible to talk to their business services department by phone, their email response bv@broadvoice.com is answered very slowly. They crippled our business by shutting down lines at 2:30am and didn't get back to us until after 5:30pm that day. We spent hundreds of dollars a month with them. After reading other reviews about broadvoice company, thank GOD we didn't send in a check for 2.5x the monthly fees (well over $1,000). This is, by far, the most unprofessional VoIP company I have dealt with in their handling of a business relationship.

Reviewers Comments:

My first VOIP experience was with Vonage, which at the time (2 years ago) provided abysmal customer service & horrible connection quality. I converted to Broadvoice and have used their service for well over one year. Initially the quality and service were good, but in the past few months everything has gone rapidly downhill. I now experience unacceptable audio quality, frequent dropped calls, caller ID doesn't work most of the time, and I cannot get any response whatsoever from whoever is left in "Customer Support" at Broadvoice (that they even call it "support" is just a sick joke). I have also found that Broadvoice's web-based control panel is down / unavailable at least 20% of the time. I am in the process of converting to another provider. I cannot recommend Broadvoice. Sad really, they started out as a good company.

Reviewers Comments:

be careful, they not only charge a connection fee but also a $40 disconnect fee, even if you have your own equipment.

Reviewers Comments:

My mom calls Australia and France all the time and Broadvoice is the only that offers that in a package. Most providers you have to pay the minutes for it. The monthly price is cheaper than their competetors. I had Lingo before and wasn't really happy with it. Caller ID shows no name just numbers. If you're making alot of calls oversea this is the best bang for the bucks. I even got one for myself. I go with the cheaper plan. In state only and that's all I need. I just use my Cell phone if I need to call out of state. Call quality varies. Since it's a nested service so you can't really blame Broadvoice if the quality fluctuate from day to day. If you're uploading and downloading and use the phone at the same time you're not gonna get a good call quality from it. So far the service has been no down service so I guess it's pretty reliable and they just start offering E911. Make sure to have your cell phone with lots of free minutes ready when call for tech support. They don't have toll free numbers and the wait is quite long. If you're making lots of oversea calls, broadvoice is the way to go. My roomate has Vonage and I think it's overpriced. Call quality is not that much difference than mine. He has one of those 500 minutes plan for 14.99 dollars something like that and I have the 9.99 dollars unlimited in state. Well, you do the math.

Reviewers Comments:

I have had this service with the WIFI VOIP phone, what a joke. Do not get the WIFI phone, its just a piece of crap. I dealt with it for about 6 months, and I just through it in the drawer, and forgot about it, since it was 15 bucks a month, I wasn't really concerned. I just forwarded the BV number to my cell phone. Then I sent the device back and got a full credit for it, and they sent me the adapter, I have had a lot of luck with it, call quality is good, no dropped calls, everyone here uses it without a hitch. BUT, this company will nickel and dime you to death, since they have a cheap monthly fee, they will get you for EVERY little thing. When I had packet8 there was no charge for changing my number, they did it for free. Broadvoice charges you 10 dollars, and they charge you a 50 dollar disconnect fee, and then credit it back once they get the device. The way around this is to mail it back, with a note telling them to disconnect service, and then you wont get charged their crap. They also constantly have problems charging my card, I keep having to hit reprocess almost monthly. I probably wouldn't recommend this company to anyone, they are a bunch of used car salesman.

Reviewers Comments:

I bought a Sipura SPA-2002 and ordered the BV BYOD plan. It was easy to set up; no support necessary. I recently ported my landline number to BV. Although BV (correctly) warns you it could take 30 days (or more), it took only a week. The couple of times I've called support, they've answered almost immediately and been very helpful and responsive.

Reviewers Comments:

I took the Broadvoice package as a new user. Easy to order etc. However it did not work. I spent 40 minutes on the phone with a very uninterested Customer Service representative and was sent a new box which did not work either. I called again and this time spoke to a helpful chap called Peter Mendlinger who is their Director of Customer Care. He did what he could and sent me another box. Long and short of it is that their system would not work on my Roadrunner. Fair enough so I asked for a refund. As the three boxes had taken me over the 30 day termination window it was refused. So I paid $160.47, spent over 2 hours on the telephone and received nothing. On top of this their customer service was truly appalling with their Billing Manager failing to reply to me and a very rude CSR who sighed down the telephone in a bored fashion and refused to help me before hanging up on me. Very bad experience and apparently, I’m not alone…….

Reviewers Comments:

I have been using broadvoice for a few months mainly to call over-seas but I have decided to stop using them. At first I was happy and even recommended it my family and friends. But now I regret doing so. Most of the times my calls don't go through. I hear phone ringing on the other side but their phone doesn't ring. It used to be a bit better but now it just makes you wanna kill yourself. I noticed that this company doesn't care much for their customer (probably because their rate is lower than others) when I ordered the service. My monthly period started immediately even though the device I had ordered through them took more than a week to be delivered. I never figured out why would they expect me to pay for that period even though I had not activated any device. I learned my lesson for the 100th times ;-). There is always a reason something is cheap.

Reviewers Comments:

My experience with Broadvoice has been really good!! I have dumped my phone line and rely on BV.... and it has passed the wife test!!!! I am running the BV line into an Asterisk Server of mine and handle all features (vm, call-waiting, 3way...etc) myself... Customer/Tech support does not exist..... well if they do... you will never get it out of them :-) Other than 2 days of one way calls in 6 mo. ....(and a few dropped calls) it just works!!! I use the inState $9/mo. acct. avg. about 800mins/mo on outbound calls (forgot my inbound call times) and with tax, fcc, garbage charge ...it always run $12.00/mo. A LOT LESS THAN MA' BELL!!!! I know there are plenty of bad reviews for BV & most of them are back with bad experiences!!! It seems to me BV is like two completely different companies...sales/support is one ....the network/actual VOIP service is another. And, these two companies do not communicate to each other very well ...??? All I can report is... it works for me!!!

Reviewers Comments:

I have put up with Broadvoice's poor service for over 6 months and had to finally drop them because there was no hope of ever having anywhere near a normal telephone service with them. I had echoes, many many calls where the conversation would quit in one direction or the other, they could hear me or I could hear them but we couldn't hear each other. The service was sparatic at best going in and out throughout the day. Almost half the phone calls made to me got a fast busy signal to the point I had to leave my cell phone on 24 hrs a day in case someone had to get ahold of me. finally the last three days everyone got the fast busy signal. I had had enough and cancelled them. To their credit they disconnected my 2 lines in about 6 hours, that made my day. I'm now with Vonage, so far so good as far as quality anyway. 20 days so far on number porting ??