Broadvoice VoIP Review and VoIP Ratings
Consumer Broadvoice Reviews at WhichVoIP.com

Reviewers Comments:

Broadvoice customer service doesn't just suck. They are at the very bottom of the list. They always sound like you interrupted them in their mom's basement playing video games when you call. They have no answers, they don't support fax. There is no escalation because a manager (their mom) won't ever get on the phone. On top of all of that, they illegally hold your phone number and won't let you transfer it. You have to complain through the FCC before they'll release it to your new "professional" VOIP phone company.

Reviewers Comments:

Do not sign up with these guys. I had been a customer of theirs for over four years. In the beginning it was good but as time progressed it got worse. I had two accounts with them that used one credit card for billing. One account was okay but the other was constantly up and down because the system could not process the credit card, again, same credit card for both accounts. On average it was down two weeks a month because of their billing issue. I canceled the account and asked for a refund as it was their issue. I never heard back from them. I just had my second account automatically canceled because of a credit card authorization form not being completed. No emails, no warning, they just canceled my account. I never get any apologies, credits, etc from the down time even since it is their issue. What makes matters worse is that they sent me an email offer to sign up with them for a one year contract with a cancellation fee. They canceled my account and charged me the cancellation fee. All of this is without any issues from my end and without notice. I will never use Broadvoice again and I recommend that others do not as well. I have officially closed my last account with them and will never use them again.

Reviewers Comments:

Don't waste your money!!!

Reviewers Comments:

When my phone adapter (Grandstream HT 502) arrived it did not work! I spent over four hours with three different tech support guys over two days just to prove that it Really didn't work - I was speaking to them over another phone line in the house, and it's a good thing I have free long-distance on that line since they do not provide a toll- free number. Today it took just short of an hour to get an RMA processed. The people I spoke with were friendly and Anton one of the tech support persons was very knowledgeable about VOIP and computer networking but the process must be screwed up somehow. I would be placed on hold for 15 minutes or longer - more than once, and the bottom line here is: It should never have taken this long to get an RMA for something that arrived DOA. I cannot evaluate the voice quality or feature set of their service yet, but I'll get back here to do that once they send me a working phone adapter.

Reviewers Comments:

I have used them for about 2 years and love it.