Broadvoice VoIP Review and Ratings
Consumer Broadvoice Reviews at WhichVoIP.com

Reviewers Comments:

Broad Voice is a scam company. Beware of its fraudulant billing. It makes to signup agreement and will change and charge unilaterally. Its a pure scam.

Reviewers Comments:

Lots of whiners here. I've been a customer for 3 years. I have had a couple of issues that were either cleared up by rebooting the adapter and one time I was down hard for a couple hours. Almost all of the time though, it was Fios that was down. This service is not bomb-proof, BUT NONE OF THEM ARE. I especially like the guy who reviewed before me. He says "hit or miss" regarding E911 service. How many times do you call 911 dude? Do you work in a nursing home or something?

Reviewers Comments:

In 2007, I read a good review on CNET about Broadvoice and noted that Broadvoice charged $5 less per month compared with Vonage, so I switched to Broadvoice from Vonage. However, my nightmare began. The even though I had 10mg down, 1 mg up on my cable broadband service from Comcast, Broadvoice continued to deliver poor service, ranging from lots of dropped calls to unclear calling signal, problems Vonage did not have. After 2 weeks of repeated calling to Broadvoice service center to find solutions, the problems were never fixed. I was forced to disconnect my service which began my second phase of nightmare. The company now claimed that I am only allowed 250 minutes per month calling and since I exceeded my minutes, they have to charge me additional minutes. (such policy was never disclosed to me when i purchased their plan, also, during 2007, it was rare to have VOIP provider to charge minutes limit plan as almost all plans have unlimited minutes plan. Broadvoice was definitely retroactively trying to charge me fees knowing that they could not deliver quality service to me). Furthermore, even though I returned my entire Voip adapter and power cords/device, they charged me $11 for missing equipment fees plus $14.95 for shipping cost. As such, Broadvoice delivered poor quality calls, poor agents' service (long wait time to get to agents and most agents were not able to follow up on my file which cost more time to re-explain the problem) and when I disconnected the service, lots of additional fees you have to pay before you are let go.

Reviewers Comments:

Broadvoice is a scam, they stole money from me. Poor voice quality, poor tech support, no billing department, complete hassle to deal with when anything goes wrong on their end. Uptime is an issue, so is the lack of an 800 number for support. E911 is hit or miss, Broadvoice doesn't support faxing. Broadvoice may be going out of business soon. Buyer beware!

Reviewers Comments:

It works great!!!