Reviewers Comments: In 2007, I read a good review on CNET about Broadvoice and noted that Broadvoice charged $5
less per month compared with Vonage, so I switched to Broadvoice from Vonage. However, my
nightmare began. The even though I had 10mg down, 1 mg up on my cable broadband service
from Comcast, Broadvoice continued to deliver poor service, ranging from lots of dropped
calls to unclear calling signal, problems Vonage did not have. After 2 weeks of repeated
calling to Broadvoice service center to find solutions, the problems were never fixed. I
was forced to disconnect my service which began my second phase of nightmare. The company
now claimed that I am only allowed 250 minutes per month calling and since I exceeded my
minutes, they have to charge me additional minutes. (such policy was never disclosed to me
when i purchased their plan, also, during 2007, it was rare to have VOIP provider to charge
minutes limit plan as almost all plans have unlimited minutes plan. Broadvoice was
definitely retroactively trying to charge me fees knowing that they could not deliver
quality service to me). Furthermore, even though I returned my entire Voip adapter and
power cords/device, they charged me $11 for missing equipment fees plus $14.95 for shipping
cost.
As such, Broadvoice delivered poor quality calls, poor agents' service (long wait time to
get to agents and most agents were not able to follow up on my file which cost more time to
re-explain the problem) and when I disconnected the service, lots of additional fees you
have to pay before you are let go. |