Broadvoice Reviews by Residential VoIP Users

I had the Unlimited plan for over 2 years and never had a problem until my mother-in-law came to visit and had to make lots of international calls. Broadvoice without giving any notice just blocked my international calls and sent me an e-mail afterwards saying what they had done. Call customer service and they were very rude saying that I used to many minutes. Just a reminder, I had the UNLIMITED plan!!! After arguing with the person, he said I had 3 options, either pay for an extra amount to call Brazil, be without International calls or cancel.

I was a costumer for over 5 years, the service was ok during the first 2 years or so, but the last year had been so bad: dropped calls, bad connection, unable to receive a call, no dial tone, phone calls that I would make from my own cell phone, leave a message, and would receive only days later, or not at all. The list of problems went on, and on... I had to contact costumer service at least once a week with one or more issues. They kept on blaming the connection, the modem, the service at Comcast, my phone, etc... I finally had enough of it, when during one of the 'weekly" calls to costumer service, trying to figure out why I had no service, and the box would not re-set and they told me I had to purchase a new one for a whopping $150. That was it for me. I would NOT recomend this service.

For last 7 years I've NEVER had any issues with the BroadVoice service. In all this years I called customer service maybe 2 times, just to setup my VOIP Phone Adapter. No complaints and full recomendation.

Stay away and far away from this company!!!. I've been with them for over seven years and its now time for me to depart, I've been so patient and forgiving to put up with this. There's been no growth and no innovation over the years since i signed up in 2005, no new calling features, no new incentives, same old poor service. They are still using .wav files to store voicemails which i cannot open on my phone, who even knows what a wav file is, is this 1997?, even then theyhad mp2 files at least. But aside from the antiquated systems, I've had nothing but issues with call quality, outages, and dealing with their non existent support services. I called one time to complain about a duplicate multipresence activation charge, i was instructed to send an email to billing, so i waited and waited and waited so i finally i received a response after 2 weeks stating there's no way to refund me the money! Another time a call got "stuck" within in the callmanager website and i was unable to make any calls for days. I was never offered a refund, service credit nothing... I am so happy this is my second line and not my main phone line because this is service is worthless. The best part is i called in one time for help setting up a softphone, and i waited an hour to get on the line, and the rep answered, there was a lot of noise, people talking, tv going, so unprofessional!!!, i explained my issues to the rep and he put me on hold for 15 minutes, came back and i heard laughing in the background and someone saying "are you coming with us?", i heard the rep speaking in spanish and then "click" i was disconnected, i guess it was 8 o clock and he didn't want to put in OT to help me with the issues and didn't even have the decency to transfer me to someone else!!! I sent several complaints about this and no one ever responded or even seemed to care. The last straw which pushed me when i had my service disconnected because they couldn?t authorize my card, i've been using the card for the past couple of years and has been in good standing, no declines, expirations etc, so i dont know how ?magically? it can become unauthorized.. Couldn't find out what was going on, apparently i had to update my cc info that had never changed with the exact same info as before and it went through.... what is up with their systems? I went 2 days without phone service, after that i said forget it and switched to phone power. Anyone loooking to swtich PLEASE PLEASE DO YOURSELF A FAVOR DONT DO IT, THE CHEAP PRICE LOOKS LIKE BUT THE SERVICE AND SUPPORT ARE TOTAL GARBAGE!!!! THIS IS NOT AN EXAGGERATION

After 7 years, I just cancelled my Broadvoice service. I really, really wanted to keep it, but they have implemented a new policy. If you update the expiration date on your credit card, then they require you to either email or fax them your driver's license or passport, and the front of your credit card. If you don't, then they'll charge you $1.99 a month more for fraud. There rates weren't as low as competitors, but I really liked their online account management tools and I try to stay with what works. Unfortunately, I won't stay with plain-and-simple BAD BUSINESS PRACTICES. I changed to Vonage, I keep my number, and I save $14 a month.

After being with Broadvoice for almost a year, they changed my calling plan because I started making calls more frequent than usual. So the "unlimited" plans are not really unlimited. I sent them two emails asking why they changed my calling plan, and received no answer. I do not recommend this company.

I have been a Broadvoice customer for around 3 years. I have had very few problems with my service. On long distance calls, I would get disconnected after 15 minutes. It was no big deal to me because I only call my sister long distance so I would just call her back and talk some more. I thought, for $15 a month I can't complain, right? Well recently I had to update my credit card information. I received an email from Broadvoice saying that unless I send them a copy of my credit card, front and back and a copy of my drivers license they are going to charge me $1.99/month for fraud protection. I thought this was a scam email so I called them. I was told it is a real email and that I need to send those documents. I told them I do not need fraud protection, that my bank provides it. They told me unless I send the documents I will be charged $1.99/month. The customer service person was sort of huffy. I wonder if he has been receiving a lot of calls from angry customers. Anyway, I am changing my service. Bye bye Broadvoice. Too bad. I have been reasonably happy with you but I will not be bullied into purchasing services I do not need. There are enough fees on my bill already. I sent Broadvoice a scathing email but after reading other peoples reviews, I do not think they will care. It is obvious they do not care about their customers. I only hope I do not have a difficult time cancelling my account like some of the other reviewers did.

Broadvoice is such a joke of a company. Sends you a product that does not work and then if you try and cancel the contract they send you a cancelation fee that is twice the price of paying all of the bills left on your contract. BEWARE BEWARE BEWARE!!!!!!!!! Their 30 day money back is a load of bull!!!!!!

I was a long time customer of Broadvoice. I noticed that they kept adding fees, jacking up prices, etc. I tolerated it and reduced my service level. At some point they provided "free" voice adapters to replace the bring-my-own device I've been using (Sipura). That adapter never worked and it just wasn't worth the time so I stuck with my original device. Fast forward a few years... now I want to cancel my service... but they INSIST that you cannot do so via email, cannot do so via their online portal. You must call them during THEIR business hours. I provided all the account information in a email. I was told "call us". Do they not think about REAL people with REAL schedules? Their support line, of course, will not help with this matter. Oh, and their website is extremely slow. Extremely.

I was a Broadvoice customer for about five years. It started out looking like a good deal: I could bring my own device and pay what I thought was a reasonable fee for monthly service, and everything looked good. BUT..... that quickly changed. Broadvoice began charging a number of fees that raised the price well above the base price they quoted originally. So my actual cost every month ended up being noticeably higher than they said. On top of that, there were a lot of voice quality and reliability issues, and when I called into customer support I always had a bad experience. Despite all of this, I had too much else going on in my life to deal with changing phone companies so I just kept them. One day, though, I changed the credit card we use for paying our phone bills to another card. Broadvoice did not tell me in advance that they would then begin charging a fee every month for "fraud prevention" unless I fill out several forms and give them a whole bunch of my personal information, including an actual copy of my driver's license and a copy of the front of my credit card. I am obviously NOT going to do that, and they REFUSED to remove the fee (which they did NOT tell me about in advance) unless I provided all of this. So every month, they were going to charge this extra fee, just because they could, since I won't give them my personal information. I just don't understand why they need to charge me an "anti-fraud fee" every month. I've been a customer for five years now. When I tried to explain this, their customer service was just awful to me. So I am not a Broadvoice customer any more, because I found another provider and switched. I strongly suggest finding another phone company instead of using Broadvoice!

Beware of fraud! One day, my Broadvoice account was suddenly charged several thousands of dollars for calls to international numbers, all of which supposedly took place within less than two hours. I received a fraud alert email notification the following morning from Broadvoice and naively thought that Broadvoice would support me, considering the fact that even Broadvoice considered the charges to be fraudulent. Not only did Broadvoice aggressively pursue charging me, Broadvoice used its Terms of Agreement contract to support its claim that I was responsible for the fraudulent charges. Broadvoice aggressively pursued charging me for the calls, and I spent many hours writing several letters to my credit card company contesting the charges. If you actually read through the Broadvoice Terms of Agreement, which is several dozen pages (and which Broadvoice was happy to send to my credit card company to support its case), it states that you are responsible for any theft of your Broadvoice account information. That may seem reasonable, except that at least in my case there was absolutely no evidence that the ?theft? of my Broadvoice account information was my fault. In fact, my VOIP server had been offline for over one year (I was using Broadvoice only for incoming calls to a voicemail account), so it would have been impossible for my VOIP server to have been hacked, as Broadvoice claimed. Broadvoice customer service would not speak to me about this matter, and it seemed obvious to me that the company had made a decision that it would try to use its Terms of Agreement to charge me thousands of dollars for what Broadvoice admitted were fraudulent phone calls made with stolen account information. Fortunately for me, I was eventually able to persuade the credit card company that Broadvoice had no evidence that the ?theft? of my account information was due to my negligence. Unfortunately, I spent many hours on the phone and writing letters in order to avoid being charged thousands of dollars. This is not a company that you want to do business with. There are many other very good VOIP providers.

I've had the Unlimited World Plus Plan for almost 2 years. Received an email indicating "possible abuse" from them and that they had changed my plan due to ?more than normal activity?. I explained that my wife makes international calls her family regularly (as she's done for almost 2 years) and was recently out of the country visiting them for about 6 weeks. I asked them to compare current activity to activity prior to March. They did and agreed to restore my plan on the phone, but later sent another email saying I'd have to agree to some terms before they restore my service. I agreed to continue to pay for the service I've had since Oct '08, but didn't agree to their new plan. So, they charged my credit card about $70 (in addition to the $42 monthly payment already charged 2 weeks ago). I've had no response from them for at least 3 days.

I have had them for almost 2 years. I've been with Vonage, some small local providers, etc. Broadvoice has been the best all-around. The local providers had better call quality, but Broadvoice was cheaper and provided more features for only a small drop in phone quality.

BROAD VOICE IS A SCAM!!!!! BEWARE OF THIS COMPANY, they stole 350.00 from my credit card, I had to cancel it so they would not rip me off any longer. They will LIE to you left and right, RUN AWAY from BROADVOICE, these people are criminals who sould be in jail. Also wanted to say that all this happens because in this country no one regulates these criminals you are on your own. I hope the guy who owns this company ends up in JAIL, I saw on the internet that he is being sued by many people. I hope he burns in hell!!!!

EXTORTIONIST! Yes, this is the word that comes to mind when I think or hear the name BROADVOICE!!! These people need to go out of business. They are criminal in how they charge for their BOGUS services. They tried to EXTORT U$1,000.00 plus when I made a mistake to sign up for a one (1) year contract and canceled less than 24 hours after realizing how TREACHEROUS the company is in overcharging and bordering on criminal EXTORTION! In order to FREE myself from them, I literally had to close my credit card down... yes, I had to go to that EXTREME to STOP those vultures over at BROADVOICE from stealing all my money off my credit card. You decide if yo wish to have this time of company with access to your credit card? This experience has taught me an INVALUABLE lesson... do NOT use your main credit card to do business int he VoIP space. Go out buy a Debit card with U$200.00... and use that. Any VoIP service Provider who is NOT happy with you using a Debit Card with limits, do NOT do any business with them and simply move onto another company. There are COUNTLESS of companies in the VoIP space. We as consumers can choose any company and get GREAT service. A wonderful company I just discovered is InPhoneX. FANTASTIC people. Oh my goodness, they are truly classy. They do NOT EXTORT as BroadVoice does.

Broad Voice is a scam company. Beware of its fraudulant billing. It makes to signup agreement and will change and charge unilaterally. Its a pure scam.

Lots of whiners here. I've been a customer for 3 years. I have had a couple of issues that were either cleared up by rebooting the adapter and one time I was down hard for a couple hours. Almost all of the time though, it was Fios that was down. This service is not bomb-proof, BUT NONE OF THEM ARE. I especially like the guy who reviewed before me. He says "hit or miss" regarding E911 service. How many times do you call 911 dude? Do you work in a nursing home or something?

In 2007, I read a good review on CNET about Broadvoice and noted that Broadvoice charged $5 less per month compared with Vonage, so I switched to Broadvoice from Vonage. However, my nightmare began. The even though I had 10mg down, 1 mg up on my cable broadband service from Comcast, Broadvoice continued to deliver poor service, ranging from lots of dropped calls to unclear calling signal, problems Vonage did not have. After 2 weeks of repeated calling to Broadvoice service center to find solutions, the problems were never fixed. I was forced to disconnect my service which began my second phase of nightmare. The company now claimed that I am only allowed 250 minutes per month calling and since I exceeded my minutes, they have to charge me additional minutes. (such policy was never disclosed to me when i purchased their plan, also, during 2007, it was rare to have VOIP provider to charge minutes limit plan as almost all plans have unlimited minutes plan. Broadvoice was definitely retroactively trying to charge me fees knowing that they could not deliver quality service to me). Furthermore, even though I returned my entire Voip adapter and power cords/device, they charged me $11 for missing equipment fees plus $14.95 for shipping cost. As such, Broadvoice delivered poor quality calls, poor agents' service (long wait time to get to agents and most agents were not able to follow up on my file which cost more time to re-explain the problem) and when I disconnected the service, lots of additional fees you have to pay before you are let go.

Broadvoice is a scam, they stole money from me. Poor voice quality, poor tech support, no billing department, complete hassle to deal with when anything goes wrong on their end. Uptime is an issue, so is the lack of an 800 number for support. E911 is hit or miss, Broadvoice doesn't support faxing. Broadvoice may be going out of business soon. Buyer beware!

It works great!!!

Broadvoice customer service doesn't just suck. They are at the very bottom of the list. They always sound like you interrupted them in their mom's basement playing video games when you call. They have no answers, they don't support fax. There is no escalation because a manager (their mom) won't ever get on the phone. On top of all of that, they illegally hold your phone number and won't let you transfer it. You have to complain through the FCC before they'll release it to your new "professional" VOIP phone company.

Do not sign up with these guys. I had been a customer of theirs for over four years. In the beginning it was good but as time progressed it got worse. I had two accounts with them that used one credit card for billing. One account was okay but the other was constantly up and down because the system could not process the credit card, again, same credit card for both accounts. On average it was down two weeks a month because of their billing issue. I canceled the account and asked for a refund as it was their issue. I never heard back from them. I just had my second account automatically canceled because of a credit card authorization form not being completed. No emails, no warning, they just canceled my account. I never get any apologies, credits, etc from the down time even since it is their issue. What makes matters worse is that they sent me an email offer to sign up with them for a one year contract with a cancellation fee. They canceled my account and charged me the cancellation fee. All of this is without any issues from my end and without notice. I will never use Broadvoice again and I recommend that others do not as well. I have officially closed my last account with them and will never use them again.

Don't waste your money!!!

When my phone adapter (Grandstream HT 502) arrived it did not work! I spent over four hours with three different tech support guys over two days just to prove that it Really didn't work - I was speaking to them over another phone line in the house, and it's a good thing I have free long-distance on that line since they do not provide a toll- free number. Today it took just short of an hour to get an RMA processed. The people I spoke with were friendly and Anton one of the tech support persons was very knowledgeable about VOIP and computer networking but the process must be screwed up somehow. I would be placed on hold for 15 minutes or longer - more than once, and the bottom line here is: It should never have taken this long to get an RMA for something that arrived DOA. I cannot evaluate the voice quality or feature set of their service yet, but I'll get back here to do that once they send me a working phone adapter.

I have used them for about 2 years and love it.

Broadvoice customer support is the worst. They say 24/7 support? I called on a Sunday morning at 8am. Its 10:39am and I still haven't spoken to anyone. This is by far the worst customer support I have ever seen. Buyer beware.

I didn't get past ordering the service. They don't provide you with the area code of your number until after you pay them. If your in an area where there are multiple area codes to choose from you will have to call them and hope that they have something you want. Customer service is poor. After calling to get an area code they didn't have what they had listed on there web page so I canceled the service. Mind you I had already payed them at this point. I was told the service was canceled to find 2 days later getting an e-mail showing they were shipping equipment and I needed to call them to get a phone number. I was contacted by 2 different people in the process and still have not been canceled 4 day's later. Now they have already shipped equipment and they will not do anything until they get there equipment back. As I can appreciate that from a business stand point it should not have even been shipped. With just the customer service experience alone I advise to stay away from this company.

Here it is: 1) Poor voice quality 2) Poor reliability (constantly needed to reset - even using Asterisk) 3) Callers would get the disconnect tones or congestion busy signal when calling in (but service was available) 4) TERRIBLE customer support (clueless and rude) 5) For some odd reason they switched me to a business plan and started billing me more - no notice, no reason provided 6) They "limit" service when your credit card comes near expiring, despite the fact that you are billed in advance for the month of service! And notification is not timely. 7) TERRIBLE contract - it is very one side to their benefit. If you cancel service you will loose money from the time of cancellation to the end of your monthly cycle. They will not prorate despite one section of their contacts say they will (another section says they won't). Cancellation of service is immediate. 8) They have over 100 complaints filed with the BBB in the last 3 years. Many of which BroadVoice has ignored (See the BBB site (www.bbb.org) for more details). There are complaints on file with the State Attorney Generals office regarding their business practices as well. Not recommended...

very bad for your business not reliable no good relationship and very good at charging extra for anything, NOT recommended. Never hook up with them or you will put your business in danger.

About 1 year ago we signed up with Broadvoice - before doing so, we called them, explained our needs now and what they would be in the future - told them we'd test 1 line and if it worked we would sign up for others. After the first line we found out that if you want to add more than 1 account, you must go through the whole sign-up process again - they won't let you add additional lines from your primary account. Well, ok, so we did that.. and in our case, we setup 5 more lines for a total of 6. After setting up 6 lines I was given a warning that I was in violation of TOS and needed to setup a master account because as they won't let you bill more than 4 lines on a credit card. They won't do ACH from bank accounts and I'm out of the country most of the time, so sending a monthly check does not work. The customer service rep told me to just put them on different credit cards and all should be fine. I split the existing lines up on two credit cards, later added more for a total of 12 lines on different credit cards. Yesterday morning at 2:30am my service was suspended - after they had charged all lines on my credit cards, they terminated 7 lines, suspended 4 lines and kept 1 line active - all without a phone call to me. The email received simply was account cancellation - WHY? Account Number: 1xxxxxxxxxx Cancellation Date: 6/26/2007 Dear xxxxx xxxxx, We are sorry to lose your business. Account Closure Summary: ---------------------------------------------------------- Balance as of Last Cycle $0.00 Current Cycle Charge $0.00 Current Cycle Credit $0.00 Current Cycle Out-of-Plan Calls $0.00 Current Cycle Out-of-Plan Tax $0.00 Current Cycle Paid $0.00 In-Plan Overage Surcharge $0.00 Reverse - Plan Change $0.00 Reverse - Unqualified Credit $0.00 Other Non-Refundable Charges $0.00 ---------------------------------------------------------- Expected Charge $0.00 Disconnect Fee $0.00 Final Charge $0.00 ---------------------------------------------------------- You can contact us if you have any inquiries about your billing or service by: Email: support@broadvoice.com Phone: 212-202-0300, 213-634-1400 or 312-625-1400 We hope you will consider BroadVoice as your VoIP provider. We would be happy to have the opportunity to earn your business in the future. Thank you. BroadVoice Customer Care 24 hours a day, 7 days a week On the terminated lines I now find out from my credit card company that they charged me $39.95 for each line that they terminated because service was less than a year (hello, I'm not the one that cancelled the account) and this termination and credit card

My first VOIP experience was with Vonage, which at the time (2 years ago) provided abysmal customer service & horrible connection quality. I converted to Broadvoice and have used their service for well over one year. Initially the quality and service were good, but in the past few months everything has gone rapidly downhill. I now experience unacceptable audio quality, frequent dropped calls, caller ID doesn't work most of the time, and I cannot get any response whatsoever from whoever is left in "Customer Support" at Broadvoice (that they even call it "support" is just a sick joke). I have also found that Broadvoice's web-based control panel is down / unavailable at least 20% of the time. I am in the process of converting to another provider. I cannot recommend Broadvoice. Sad really, they started out as a good company.

be careful, they not only charge a connection fee but also a $40 disconnect fee, even if you have your own equipment.

My mom calls Australia and France all the time and Broadvoice is the only that offers that in a package. Most providers you have to pay the minutes for it. The monthly price is cheaper than their competetors. I had Lingo before and wasn't really happy with it. Caller ID shows no name just numbers. If you're making alot of calls oversea this is the best bang for the bucks. I even got one for myself. I go with the cheaper plan. In state only and that's all I need. I just use my Cell phone if I need to call out of state. Call quality varies. Since it's a nested service so you can't really blame Broadvoice if the quality fluctuate from day to day. If you're uploading and downloading and use the phone at the same time you're not gonna get a good call quality from it. So far the service has been no down service so I guess it's pretty reliable and they just start offering E911. Make sure to have your cell phone with lots of free minutes ready when call for tech support. They don't have toll free numbers and the wait is quite long. If you're making lots of oversea calls, broadvoice is the way to go. My roomate has Vonage and I think it's overpriced. Call quality is not that much difference than mine. He has one of those 500 minutes plan for 14.99 dollars something like that and I have the 9.99 dollars unlimited in state. Well, you do the math.

I have had this service with the WIFI VOIP phone, what a joke. Do not get the WIFI phone, its just a piece of crap. I dealt with it for about 6 months, and I just through it in the drawer, and forgot about it, since it was 15 bucks a month, I wasn't really concerned. I just forwarded the BV number to my cell phone. Then I sent the device back and got a full credit for it, and they sent me the adapter, I have had a lot of luck with it, call quality is good, no dropped calls, everyone here uses it without a hitch. BUT, this company will nickel and dime you to death, since they have a cheap monthly fee, they will get you for EVERY little thing. When I had packet8 there was no charge for changing my number, they did it for free. Broadvoice charges you 10 dollars, and they charge you a 50 dollar disconnect fee, and then credit it back once they get the device. The way around this is to mail it back, with a note telling them to disconnect service, and then you wont get charged their crap. They also constantly have problems charging my card, I keep having to hit reprocess almost monthly. I probably wouldn't recommend this company to anyone, they are a bunch of used car salesman.

I bought a Sipura SPA-2002 and ordered the BV BYOD plan. It was easy to set up; no support necessary. I recently ported my landline number to BV. Although BV (correctly) warns you it could take 30 days (or more), it took only a week. The couple of times I've called support, they've answered almost immediately and been very helpful and responsive.

I took the Broadvoice package as a new user. Easy to order etc. However it did not work. I spent 40 minutes on the phone with a very uninterested Customer Service representative and was sent a new box which did not work either. I called again and this time spoke to a helpful chap called Peter Mendlinger who is their Director of Customer Care. He did what he could and sent me another box. Long and short of it is that their system would not work on my Roadrunner. Fair enough so I asked for a refund. As the three boxes had taken me over the 30 day termination window it was refused. So I paid $160.47, spent over 2 hours on the telephone and received nothing. On top of this their customer service was truly appalling with their Billing Manager failing to reply to me and a very rude CSR who sighed down the telephone in a bored fashion and refused to help me before hanging up on me. Very bad experience and apparently, I?m not alone??.

I have been using broadvoice for a few months mainly to call over-seas but I have decided to stop using them. At first I was happy and even recommended it my family and friends. But now I regret doing so. Most of the times my calls don't go through. I hear phone ringing on the other side but their phone doesn't ring. It used to be a bit better but now it just makes you wanna kill yourself. I noticed that this company doesn't care much for their customer (probably because their rate is lower than others) when I ordered the service. My monthly period started immediately even though the device I had ordered through them took more than a week to be delivered. I never figured out why would they expect me to pay for that period even though I had not activated any device. I learned my lesson for the 100th times ;-). There is always a reason something is cheap.

My experience with Broadvoice has been really good!! I have dumped my phone line and rely on BV.... and it has passed the wife test!!!! I am running the BV line into an Asterisk Server of mine and handle all features (vm, call-waiting, 3way...etc) myself... Customer/Tech support does not exist..... well if they do... you will never get it out of them :-) Other than 2 days of one way calls in 6 mo. ....(and a few dropped calls) it just works!!! I use the inState $9/mo. acct. avg. about 800mins/mo on outbound calls (forgot my inbound call times) and with tax, fcc, garbage charge ...it always run $12.00/mo. A LOT LESS THAN MA' BELL!!!! I know there are plenty of bad reviews for BV & most of them are back with bad experiences!!! It seems to me BV is like two completely different companies...sales/support is one ....the network/actual VOIP service is another. And, these two companies do not communicate to each other very well ...??? All I can report is... it works for me!!!

I have put up with Broadvoice's poor service for over 6 months and had to finally drop them because there was no hope of ever having anywhere near a normal telephone service with them. I had echoes, many many calls where the conversation would quit in one direction or the other, they could hear me or I could hear them but we couldn't hear each other. The service was sparatic at best going in and out throughout the day. Almost half the phone calls made to me got a fast busy signal to the point I had to leave my cell phone on 24 hrs a day in case someone had to get ahold of me. finally the last three days everyone got the fast busy signal. I had had enough and cancelled them. To their credit they disconnected my 2 lines in about 6 hours, that made my day. I'm now with Vonage, so far so good as far as quality anyway. 20 days so far on number porting ??

Poor sound quality, dropped calls, some calls can't get in, caller ID info messed up, toll free # gets 8 calls a day for old company. Support wants to do same troubleshooting steps with each call. told 2nd level tech will call within 24 hours, NEVER got call back. The last straw was when they said replacement adapter will be there in 3 - 4 days. I called on day 5 and asked where new adapter was, they told me I had to speak to second level tech before replacement could go out and they will call me within 24 hours. I had Lingo and loved them but they do not have a good business plan.

Broadvoice looks like a company falling apart to me. What began as excellent service in every aspect last fall, has turned into a nightmare in the past two months. Every week some another part of the service becomes unusable. Beginning at the end of February, calls would randomly disconnect or experience one way audio, next, our voice mail decided it could not be accessed from anywhere but our Broadvoice line, next random 800 numbers could not be called from broadvoice, next friends and business associates would randomly be greeted with a message announcing our number does not exist, next all calls made to numbers within our area code would receive next echoes. Tickets were opened for all the issues, but so far only the echoes were resolved, but they returned in a week and another ticket was opened. We and our provider have conducted a battery of tests on our DSL line and conclude that it's not the issue. Even more proof is that we also have a Vonage line that has never had a problem. At this time, there is no way I would recommend Broadvoice to anyone. Overall, Broadvoice has a great feature set, great rates, but unless Broadvoice gets their act together it will crash.

BROADVOICE IS A BIG BIG SCAM !! EVERYTHING YOU READ IN THE REVIEWS IT'S TRUE, IT HAPPENED TO ME. I ONLY USED THE SERVICE FOR 2 DAYS AND IT HARDLY EVER WORKED AND GOOD LUCK IF YOU WANNA REACH CUSTOMER SUPPORT, AND IF YOU DO YOU CAN'T TALK TO THEM BECAUSE OF ALL KINDS OF VOIP PROBLEMS. AND FORGET ABOUT GETTING A REFUND EVEN IF YOU ARE IN YOUR 30 DAYS TRIAL PERIOD. BROAD VOICE WILL CHANGE YOUR AND WILL CHARGE YOUR CREDIT CARD WITH OUT YOUR PERMISSION DON'T, I REPEAT DON'T SIGN UP WITH BROAD VOICE THERE ARE MANY HONEST VOIP COMPANIES. ONE OF THEM IS LINGO

This company will rip you off..as they can suspend your account, which mean you can't use your phone any more. Also they will charge your credit card with out any reason.

Had this service for a week, I have a linksys PAP2-NA I bought from voipsupply and was using it for prepaid service with cliconnect.com. Had a billing problem with them, and seeing Broadvoice was my choice for a monthly service plan, I went with it. I was setup within the hour of getting my adapter provisioned with the help of customer service, no wait to contact. I got myself locked out of the adapter, but they gave me the password to get back in. Awesome service and sound quality @ $13/month. Highly recommended. I dont call out of state much, but when I do, I use line 2 with cliconnect's 2.5cents/min. That keeps my monthly bill low, and my options open.

In customer support queue for 20 minutes, when I tried to get tech to help, he hung up on me. Called back, in queue again for 20 minutes, got a different tech. Told him what was wrong and that I was un happy being hung up on the last time, so he hung up on me. These guys really suck. The tech support is horrible.

I have only had a few calls dropped. Sound Quality is good. I had to reboot my adapter twice for no dial tone issues. For me I am very happy with there service. under $13.00 for a phone is great

BROADVOICE I HAD THIS SERVICE FOR 4 DAYS OF LOUD CLICKING ON MANY CALLS ALSO CUTS OUT IN THE MIDDLE OF CALLS IN THE END YOU DONT EVEN GET YOUR MONEY BACK BECAUSE THEY CHARGE YOU OVER $50 TO SHUT IT OFF I HAD IT SHUT OFF 4 DAYS LATER THEY ARE PROMPT ON EMAILING YOU BACK AND I HAVE MAYBE WAITED 6 MINS WHEN I CALLED BV I HAVE P8 AND I HATE THEM TO BUT AT LEAST THEY DONT HAVE THESE CONTINUED PROBLEMS I AM GOING TO TRY VOICE PULSE THIS WEEK!!

ok i also have p8 and they pulled a fast one on my bill jacked it up from 19.99 to 24.99 and at least 2 calls a day are so full of echos i have to call back i am not new to voip service so its not on my end here and its not my cable. i just hooked up bv and so far its 100% clear and the options work better than p8 i will keep this matter open and if bv craps out i will write more but as of now great deal REMEMBER VOIP PROVIDERS NEED SOME TIME TO GET ALL THE BUGS OUT.. if after a month without any problems i would suggest all to try bv mg

When I first signed up with BV in late 2004 I was very pleased with the service; however, BV began having major problems with certain carriers (Global Crossing) around May of 2005 which basically left most customers without service for a few months. Like many, I too, switched to another service but was greatly disappointed on all levels. Around September I decided to give BV another try, and to my delight, Broadvoice is back better than ever...even customer service has improved greatly! I have read other reviews here, and most of the negative ones seem to be during the "rough patch" but I would encourage everyone to give BV another look. Also, I read a post that said BV claims unlimited calling but will charge you above $25 up to several hundred...this is simply NOT TRUE! My wife and I talk approximately 3000 minutes/month calling Brazil and I have NEVER been charged one penny more than the advertised rate for any call. Bottom line: if you want a great service for the lowest cost on the market with the most features then give BV a look.

BROADVOICE is the sneakiest company I have ever dealt with. They bravely advertise UNLMITED CALLS TO 35 COUNTRIES and it is so untrue. If you exceed their hidden threshold of $25.00 worth in calls they will arbitrarily charge your credit card an exorbitant amount and send you a letter after, which totally contradicts their advertising. They charged me $162.00 for a single month bill and they did the same to several of my friends. Some were charged in excess of $300.00. I understand that I, and many of my friends, did make an excessive amount of international calls, but if you cant deliver what you promise then dont offer it at all. SIMPLY A RIP OFF and a SCANDALOUS CASE OF MISREPRESENTATION!!!!!

I cannot imagine a worse experience. After trying for almost a week to get my service running it still isn't. The problem? I need the SIP username and password that was supposed to have been provided at the time I signed up. Multiple attempts at sending email to the customer service address have gone unanswered. Their 24/7 phone support is laughable. I've waited on hold for several hours at a time without ever getting an answer. The last straw is tonight when I'm once again trying to call their customer support. I was absolutely determined to stay on hold as long as it took to get a human being to answer the phone. However, after waiting on hold for about 5 minutes I simply get hung up on. I'm now on about my 15th try. As soon as I do manage to get somebody, I'm going to ask for my service to be canceled with a full refund. I'd not recommend BroadVoice until they get their customer service issues worked out. Oh, some of the "star" ratings are obviously just guesses since I've never actually been able to use their service. My recommendation would be ViaTalk. I've been using them for a different purpose (residential instead of business), and I can't say enough good things about them. They're obviously new to the game and you can tell by how unpolished their Web site is. But, they've got the basics down, customer service is fantastic, call quality is excellent and I've never had an outage or dropped call. Oh, and they've got E911 working properly too which is a must for residential service.

BroadVoice offers several more service options and a larger free calling area--35 countries--at the same price as Vonage. The "straw" for Vonage was the absence of ACR. I am very well pleased with this service and highly recommend it.

I use to have packet8 (Horrible service. It was like dealing with corporate thugs). I decided to switch to Broadvoice since they seemed to offer tons of features that other providers didn't, for a good price. So far it's been really great. Call quality is superb. The only downside is if you need to speak with customer support, you will have a wait time of about 15 minutes. Otherwise, they are very skilled technicians and know what they're doing at least. It's faster to email support any how, if you can. Overall, I would highly recommend this VoIP provider.

I haven't much experience with customer service, but that's definitely their weakest aspect. However, I haven't had much experience, because the service mostly just works. I'm happy with it.

Started out with a Business plan & switched to a local plan when it wasn't quite good enough for business. The billing was a headache. Then I started having problems with lots of people getting "system busy" signals when calling me. E-mailed some questions and response was spotty.

BV is a joke. Go to Voxilla.com for daily updates on service outages. Look elsewhere.

THIS IS A COMPLETE RIP-OFF, THEIR SERVICE WAS AWFUL.  PHONE CALLS SOUNDED TINNY & WOULD CUT OFF HALF WAY THROUGH.  THE CUSTOMER SERVICE WAS A JOKE. WHEN I SENT BACK MY EQUIPMENT - THEY HAD THE NERVE TO CHARGE ME $5 FOR NOT SENDING THE STUFF BACK IN ITS ORIGINAL CARDBOARD BOX (WHICH MUST HAVE COST ALL OF 20 cents).  I CANNOT PROTEST STRONGLY ENOUGH - STEER CLEAR OF THIS COMPANY - COMPLETE AND UTTER GARBAGE AS FAR AS SERVICE AND CUSTOMER SUPPORT GOES......... HIDE YOUR WALLET, THEY WILL RIP YOU OFF.

I'm not sure if Broadvoice was our sole problem. Our internet provider blocked the port to use it without paying once they developed there own VOIP plan. You could pay extra to open the port, but once that was done, our phone quality really deteriorated. Also, at the same time, Broadvoice was having a lot of issues like no outbound service for several days. The worst part is customer service. They basically don't answer your emails unless you email everyday for a few days and the wait on hold is usually half an hour or more. To make matters worse, after the wait, you may get disconnected. When customer service improves, this could be a great service.

Everything is good until things break. Customer service is a joke, tech support is not much better. Every time I called I was on hold for 30-40 minutes. Took me 2 weeks to get them to ship replacement for my faulty adapter. Spent hours on my cell phone with tech support troubleshooting the new one, which wasn't exactly new. Tech guy said that it's bad also, but they wouldn't sent me a new device because they wanted to troubleshoot some more. I didn't think it was worth it and cancelled their service.