The below provides a quick overview of the user submitted reviews for Broadvoice.
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Broadvoice is a privately held company formed in December of 2003 in California. Broadvoice have one of the largest selection of phone service plans of any provider, Customer support 7 days a week and International calling to hundreds of countries around the world. They have five plans available ranging from $9.95 a month to $49.95 per month. The cheapest plan, Unlimited In-State offers unlimited calling within the state of your choice and calls outside that state are charged on a per minute basis. The most expensive plan, Unlimited World Premium has unlimited calling within the US and to 87 other countries, even some mobile numbers are free. There are a number of plans sandwiched between these that offer calls to just the US, Canada and Puerto Rico or to a select number of international countries. All broadvoice plans come with unlimited minutes.
Broadvoice have over 60 reviews on Whichvoip which gives a very good sample size to make an informed decision. Most users seem to have been with the company for a number of years and many of the recent complaints are regarding changes made to existing plans. Customer service also seems to be a major pain point. On the plus side features and ease of setup seem to be a huge positive. If you have experience with this provider then please complete our simple review form to add your ratings and comments using the links on this page.
...For last 7 years I've NEVER had any issues with the BroadVoice service. In all this years I called customer service maybe 2 times, just to setup my VOIP Phone Adapter....
Broadvoice reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#61 : APR 29th, 2013 : Ex-Broadvoice User
I had the Unlimited plan for over 2 years and never had a problem until my mother-in-law came to visit and had to make lots of international calls. Broadvoice without giving any notice just blocked my international calls and sent me an e-mail afterwards saying what they had done. Call customer service and they were very rude saying that I used to many minutes. Just a reminder, I had the UNLIMITED plan!!! After arguing with the person, he said I had 3 options, either pay for an extra amount to call Brazil, be without International calls or cancel.
#60 : DEC 11th, 2012 : Tina
I was a costumer for over 5 years, the service was ok during the first 2 years or so, but the last year had been so bad: dropped calls, bad connection, unable to receive a call, no dial tone, phone calls that I would make from my own cell phone, leave a message, and would receive only days later, or not at all. The list of problems went on, and on... I had to contact costumer service at least once a week with one or more issues. They kept on blaming the connection, the modem, the service at Comcast, my phone, etc... I finally had enough of it, when during one of the 'weekly" calls to costumer service, trying to figure out why I had no service, and the box would not re-set and they told me I had to purchase a new one for a whopping $150. That was it for me. I would NOT recomend this service.
#59 : AUG 1st, 2012 : Jerzy
For last 7 years I've NEVER had any issues with the BroadVoice service. In all this years I called customer service maybe 2 times, just to setup my VOIP Phone Adapter. No complaints and full recomendation.
#58 : JUL 26th, 2012 : Lexington
Stay away and far away from this company!!!. I've been with them for over seven years and its now time for me to depart, I've been so patient and forgiving to put up with this. There's been no growth and no innovation over the years since i signed up in 2005, no new calling features, no new incentives, same old poor service. They are still using .wav files to store voicemails which i cannot open on my phone, who even knows what a wav file is, is this 1997?, even then theyhad mp2 files at least. But aside from the antiquated systems, I've had nothing but issues with call quality, outages, and dealing with their non existent support services. I called one time to complain about a duplicate multipresence activation charge, i was instructed to send an email to billing, so i waited and waited and waited so i finally i received a response after 2 weeks stating there's no way to refund me the money! Another time a call got "stuck" within in the callmanager website and i was unable to make any calls for days. I was never offered a refund, service credit nothing... I am so happy this is my second line and not my main phone line because this is service is worthless. The best part is i called in one time for help setting up a softphone, and i waited an hour to get on the line, and the rep answered, there was a lot of noise, people talking, tv going, so unprofessional!!!, i explained my issues to the rep and he put me on hold for 15 minutes, came back and i heard laughing in the background and someone saying "are you coming with us?", i heard the rep speaking in spanish and then "click" i was disconnected, i guess it was 8 o clock and he didn't want to put in OT to help me with the issues and didn't even have the decency to transfer me to someone else!!! I sent several complaints about this and no one ever responded or even seemed to care. The last straw which pushed me when i had my service disconnected because they couldn?t authorize my card, i've been using the card for the past couple of years and has been in good standing, no declines, expirations etc, so i dont know how ?magically? it can become unauthorized.. Couldn't find out what was going on, apparently i had to update my cc info that had never changed with the exact same info as before and it went through.... what is up with their systems? I went 2 days without phone service, after that i said forget it and switched to phone power. Anyone loooking to swtich PLEASE PLEASE DO YOURSELF A FAVOR DONT DO IT, THE CHEAP PRICE LOOKS LIKE BUT THE SERVICE AND SUPPORT ARE TOTAL GARBAGE!!!! THIS IS NOT AN EXAGGERATION
#57 : MAR 2nd, 2012 : Nicholas
#56 : JAN 25th, 2012 : Paul
After 7 years, I just cancelled my Broadvoice service. I really, really wanted to keep it, but they have implemented a new policy. If you update the expiration date on your credit card, then they require you to either email or fax them your driver's license or passport, and the front of your credit card. If you don't, then they'll charge you $1.99 a month more for fraud. There rates weren't as low as competitors, but I really liked their online account management tools and I try to stay with what works. Unfortunately, I won't stay with plain-and-simple BAD BUSINESS PRACTICES. I changed to Vonage, I keep my number, and I save $14 a month.
#55 : OCT 9th, 2011 : Fred
#54 : OCT 6th, 2011 : Jose
After being with Broadvoice for almost a year, they changed my calling plan because I started making calls more frequent than usual. So the "unlimited" plans are not really unlimited. I sent them two emails asking why they changed my calling plan, and received no answer. I do not recommend this company.
#53 : AUG 8th, 2011 : Margaret
I have been a Broadvoice customer for around 3 years. I have had very few problems with my service. On long distance calls, I would get disconnected after 15 minutes. It was no big deal to me because I only call my sister long distance so I would just call her back and talk some more. I thought, for $15 a month I can't complain, right? Well recently I had to update my credit card information. I received an email from Broadvoice saying that unless I send them a copy of my credit card, front and back and a copy of my drivers license they are going to charge me $1.99/month for fraud protection. I thought this was a scam email so I called them. I was told it is a real email and that I need to send those documents. I told them I do not need fraud protection, that my bank provides it. They told me unless I send the documents I will be charged $1.99/month. The customer service person was sort of huffy. I wonder if he has been receiving a lot of calls from angry customers. Anyway, I am changing my service. Bye bye Broadvoice. Too bad. I have been reasonably happy with you but I will not be bullied into purchasing services I do not need. There are enough fees on my bill already. I sent Broadvoice a scathing email but after reading other peoples reviews, I do not think they will care. It is obvious they do not care about their customers. I only hope I do not have a difficult time cancelling my account like some of the other reviewers did.
#52 : JUL 13th, 2011 : Todd
Broadvoice is such a joke of a company. Sends you a product that does not work and then if you try and cancel the contract they send you a cancelation fee that is twice the price of paying all of the bills left on your contract. BEWARE BEWARE BEWARE!!!!!!!!! Their 30 day money back is a load of bull!!!!!!
#51 : MAY 23rd, 2011 : Steven
I was a long time customer of Broadvoice. I noticed that they kept adding fees, jacking up prices, etc. I tolerated it and reduced my service level. At some point they provided "free" voice adapters to replace the bring-my-own device I've been using (Sipura). That adapter never worked and it just wasn't worth the time so I stuck with my original device. Fast forward a few years... now I want to cancel my service... but they INSIST that you cannot do so via email, cannot do so via their online portal. You must call them during THEIR business hours. I provided all the account information in a email. I was told "call us". Do they not think about REAL people with REAL schedules? Their support line, of course, will not help with this matter. Oh, and their website is extremely slow. Extremely.
#50 : MAR 13th, 2011 : Brian
I was a Broadvoice customer for about five years. It started out looking like a good deal: I could bring my own device and pay what I thought was a reasonable fee for monthly service, and everything looked good. BUT..... that quickly changed. Broadvoice began charging a number of fees that raised the price well above the base price they quoted originally. So my actual cost every month ended up being noticeably higher than they said. On top of that, there were a lot of voice quality and reliability issues, and when I called into customer support I always had a bad experience. Despite all of this, I had too much else going on in my life to deal with changing phone companies so I just kept them. One day, though, I changed the credit card we use for paying our phone bills to another card. Broadvoice did not tell me in advance that they would then begin charging a fee every month for "fraud prevention" unless I fill out several forms and give them a whole bunch of my personal information, including an actual copy of my driver's license and a copy of the front of my credit card. I am obviously NOT going to do that, and they REFUSED to remove the fee (which they did NOT tell me about in advance) unless I provided all of this. So every month, they were going to charge this extra fee, just because they could, since I won't give them my personal information. I just don't understand why they need to charge me an "anti-fraud fee" every month. I've been a customer for five years now. When I tried to explain this, their customer service was just awful to me. So I am not a Broadvoice customer any more, because I found another provider and switched. I strongly suggest finding another phone company instead of using Broadvoice!
#49 : JUN 6th, 2010 : Chris
I have had them for almost 2 years. I've been with Vonage, some small local providers, etc. Broadvoice has been the best all-around. The local providers had better call quality, but Broadvoice was cheaper and provided more features for only a small drop in phone quality.
#48 : MAY 8th, 2010 : Marcelo
BROAD VOICE IS A SCAM!!!!! BEWARE OF THIS COMPANY, they stole 350.00 from my credit card, I had to cancel it so they would not rip me off any longer. They will LIE to you left and right, RUN AWAY from BROADVOICE, these people are criminals who sould be in jail. Also wanted to say that all this happens because in this country no one regulates these criminals you are on your own. I hope the guy who owns this company ends up in JAIL, I saw on the internet that he is being sued by many people. I hope he burns in hell!!!!
#47 : MAR 20th, 2010 : Adrian Kasey
EXTORTIONIST! Yes, this is the word that comes to mind when I think or hear the name BROADVOICE!!! These people need to go out of business. They are criminal in how they charge for their BOGUS services. They tried to EXTORT U$1,000.00 plus when I made a mistake to sign up for a one (1) year contract and canceled less than 24 hours after realizing how TREACHEROUS the company is in overcharging and bordering on criminal EXTORTION! In order to FREE myself from them, I literally had to close my credit card down... yes, I had to go to that EXTREME to STOP those vultures over at BROADVOICE from stealing all my money off my credit card. You decide if yo wish to have this time of company with access to your credit card? This experience has taught me an INVALUABLE lesson... do NOT use your main credit card to do business int he VoIP space. Go out buy a Debit card with U$200.00... and use that. Any VoIP service Provider who is NOT happy with you using a Debit Card with limits, do NOT do any business with them and simply move onto another company. There are COUNTLESS of companies in the VoIP space. We as consumers can choose any company and get GREAT service. A wonderful company I just discovered is InPhoneX. FANTASTIC people. Oh my goodness, they are truly classy. They do NOT EXTORT as BroadVoice does.
#46 : MAR 3rd, 2010 : Dan
Broad Voice is a scam company. Beware of its fraudulant billing. It makes to signup agreement and will change and charge unilaterally. Its a pure scam.
#45 : JAN 19th, 2010 : Mike
Lots of whiners here. I've been a customer for 3 years. I have had a couple of issues that were either cleared up by rebooting the adapter and one time I was down hard for a couple hours. Almost all of the time though, it was Fios that was down. This service is not bomb-proof, BUT NONE OF THEM ARE. I especially like the guy who reviewed before me. He says "hit or miss" regarding E911 service. How many times do you call 911 dude? Do you work in a nursing home or something?
#44 : JAN 9th, 2010 : Jason
In 2007, I read a good review on CNET about Broadvoice and noted that Broadvoice charged $5 less per month compared with Vonage, so I switched to Broadvoice from Vonage. However, my nightmare began. The even though I had 10mg down, 1 mg up on my cable broadband service from Comcast, Broadvoice continued to deliver poor service, ranging from lots of dropped calls to unclear calling signal, problems Vonage did not have. After 2 weeks of repeated calling to Broadvoice service center to find solutions, the problems were never fixed. I was forced to disconnect my service which began my second phase of nightmare. The company now claimed that I am only allowed 250 minutes per month calling and since I exceeded my minutes, they have to charge me additional minutes. (such policy was never disclosed to me when i purchased their plan, also, during 2007, it was rare to have VOIP provider to charge minutes limit plan as almost all plans have unlimited minutes plan. Broadvoice was definitely retroactively trying to charge me fees knowing that they could not deliver quality service to me). Furthermore, even though I returned my entire Voip adapter and power cords/device, they charged me $11 for missing equipment fees plus $14.95 for shipping cost. As such, Broadvoice delivered poor quality calls, poor agents' service (long wait time to get to agents and most agents were not able to follow up on my file which cost more time to re-explain the problem) and when I disconnected the service, lots of additional fees you have to pay before you are let go.
#43 : JAN 4th, 2010 : Thomas
Broadvoice is a scam, they stole money from me. Poor voice quality, poor tech support, no billing department, complete hassle to deal with when anything goes wrong on their end. Uptime is an issue, so is the lack of an 800 number for support. E911 is hit or miss, Broadvoice doesn't support faxing. Broadvoice may be going out of business soon. Buyer beware!
#42 : AUG 17th, 2009 : L
It works great!!!
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