I have been using this provider since April 2011 and love the sound quality as well as the features; althought I don;'t use them all and probably never will. Anyway, I live out in the countryside so I do not have access to highspeed through my land line. I have satellite and there are few other companies that offer complete VOiP service like these guys. With vonage and distributel, you are still using the land line from Bell and will be paying double. With Bramatele, I pay less than $20 a month and have long distance anywhere in Canada and the US. It is like a local call to me. Also with BramaTele, I can use my cellphone to make calls anywhere in the world that has 3G or 4G or wireless access. They have downloadable apps for your smartphone to make your smartphone work on their system. The only complaint I have with them is their long distance rates for overseas calls. I bit more expensive then if you dialled 10-10-925 or whatever; but I still pay less than half of what I used to pay when I was with Bell. Bell is a dinosour; they are of no use to a lot of people now a days. For true VOIP; get rid of that landline; get satellite or cable internet and you are on your way to true VOIP service. Best thing I have done was get rid of Bell.

Support hours is poor, altitude of support is bad. They have an issue with their service. I proved it and they still refuse to admit.

Sign up was easy. I did it all online. That was the only good experience I had with this company. Their service is terrible. It's constantly going out and the only way to contact Brama is by web forms on their website, which no one ever responds to. So if you can't call, you don't get customer service. There is an unacceptable delay between when you dial the number and it actually starts ringing. When cancelling they gave me the run-around for a month, resulting in an extra 2 months being billed to me. Not happy with the service or the customer service. I would not recommend to anyone who actually plans on using their home phone.

As I write this review, I am currently on ifinite hold with this 'company'. I have been trying to get this service for over 25 days and still not working. Went to their office on 2 seperate occasions, was told the adapter would be waiting for me, but much to my surprise, I was waiting for the adapter. I signed up for their service ( 4 lines) and they still NO service. They were very efficent charging my credit card, but after that, can't get any answers from them. I would strongly suggest onother provider.

We have been using Brama Telecom for three months now. I don't have any major complaints. Quality is usually good, although not always equal to a standard twisted pair land line connection. Customer service is at least adequate. There's nothing fancy about the service or features, but it seems like a reasonable value for the money, especially considering the relatively high cost of phone service in Canada. We were able to reduce our total telephone charges (local and long distance service) by more than half by switching from Bell Canada and a third party long distance provider to Brama Telecom.