The below provides a quick overview of the user submitted reviews for BasicTalk.
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BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. BasicTalk is geared primarily to those who desire a simple, straightforward residential service or cheaper alternative to a landline.
If looking for a simple, straightforward service, BasicTalk is just that. Basic. Features include Voicemail, Caller ID, Call Waiting, and 911. Call quality is generally on par with what is expected from landlines.
It should be noted that BasicTalk is mainly for residential users who simply want to replace their landline or setup a new phone line. New accounts have the option of getting a new number or sticking with one already owned.
Installation tutorials and troubleshooting guides in the "Technical Support" section are available on the Basic Talk website. This is great, as Live chat through the website is available only between 9am and 9pm EST on weekdays. Users may also email customer service.
If unhappy with the service, a refund may be issued within 7 days of activation. There is also no Early Termination or Cancellation fee. If you decide to cancel your plan between the current and the next billing cycle, only charges for that month are accrued and billed. This is a nice policy for customers as other VoIP providers have been criticized for excessive hidden fees related to service cancellation.
Owned and backed by Vonage Holdings Corp.
Much lower cost than the regular Vonage phone service offerings.
Uses the popular Grandstream HT701F telephone adaptor.
Like most other VoIP providers, there are regular use limit of 3000 minutes a month and charges 3.9 cents a minute after that. International calling outside of the U.S., Canada or Puerto Rico is not available with this service.
An activation fee of up to $29.99 should be expected. Other fees to note include reactivation fees of closed accounts, standard taxes, and shipping and handling costs.
Only the most standard features are offered with the service and no premium features. The lack of call forwarding can also be quite inconvenient for those frequently away from home. Phone number transfers can also take a few days up to a few weeks to become active. Though it's rare for it to take more than a few days to transfer, it's certainly possible and worth considering. Typical VoIP services include over 40 features so when BasicTalk is compared with this, it pales in comparison.
There is no mobile service available through a plan option or mobile application.
There is no for support fax machines. A fax machine may be plugged into the BasicTalk Box, and some fax machines may work, but troubleshooting for individual devices is not supported.
Technical support is only available through the website. A telephone number is available only for sales inquiries. Technical support is lacking compared to other services.
Although the cost of Basic Talk is competitive, it is still higher than its competition, such as the providers listed in our residential phone service review section.
The Bottom Line
BasicTalk is a cheaper alternative to the plethora of other VoIP services available. This affordability is its main appeal to consumers. However, this cheaper cost comes at the expense of premium options and features, and higher levels of customer support. If international calling isn't a necessity for you and your family, and you are simply looking for a cheaper equivalent to landline service, BasicTalk may be all that you need.
BasicTalk is a new service introduced in 2013. Currently 50% of customers recommend the service on WhichVoIP user reviews. Primary complaints include mentions of choppy audio and dropped calls. Those with the least trouble with the service seem to be placing calls only within the USA. Read our collection of user reviews for yourself to see what existing customers have had to say after subscribing and be sure to stay tuned for more updates from WhichVoIP as the BasicTalk service continues to expand.
We would like to hear from people that have already signed up for this service, so please contribute to our collection of user reviews and help others decide if the service is a good choice for their home phone. Select the green button the right to get started.
Author: Tony Campbell
BasicTalk reviews are listed in chronological order.
#41 : AUG 12th, 2015 : Jeff
We've had Basic Talk for a couple of years and are getting ready to dump it. The problem we have is that several times a month, the service goes down with the message "check telephone line". We've done all of the things they recommend in troubleshooting - plug the phone directly into the box, restart internet modem, etc. - but none of these solve the problem. We rely on BasicTalk as our land line and it was down for over six hours yesterday when I was waiting for important calls. Their tech support has gone way downhill, so I don't get help until this morning, when, of course, it's working normally again. I wouldn't use BasicTalk, knowing what I do now.
#40 : AUG 7th, 2015 : Laurie
The only upside to this is how cheap it is. The service is out every single day, I have to keep checking that there is dial tone, if there is no dial tone I have to disconnect the box, reconnect, and wait until it resets. Service is restored until the next day. I have complained several times, nothing gets fixed. There aren't many other options at this time, but the next time I find a service that I can use, I will not hesitate to drop these people.
#39 : JUL 31st, 2015 : EDUARDO
I never got this service to work. I had initial problem's getting a dial tone. I then got dial tone after an hour on the phone. Then I noticed we had no ring tone. The Tech would tell me to do this and that, a monumental task. It seems that the equipment is to sensitive and very problematic. Customer service is a little better than MagicJack, but still terrible. Seems to break down very easy.
#38 : JUL 27th, 2015 : Bob
Works great with Cable provided high speed broadband. I have not tried it with lower speed DSL that I am looking to do in a summer home. Never had any billing, customer service or other problems. Actually much better quality than I expected. I use this service for domestic long distance only.
#37 : JUL 10th, 2015 : Steven. S
I love BasicTalk. It's affordable and easy to set up. Only thing that sucks about it is that unless you have your own phone number to take with you they don't provide you with a local number. Luckily I did have one to take with me. That's the only downfall I can see with it! I'd still recommend it though!
#36 : JUL 4th, 2015 : Steve
I have had this service for over a year, and I am very pleased with it. There are issues with hands-free usage, but I believe it is my phone system, not BasicTalk. Voice quality is excellent, features are limited, but I have everything I need. I recommended this system highly, especially if you want to keep your number. There is no extra charge. You won't be sorry.
#35 : JUN 11th, 2015 : Roger
Dropped phone calls dont bother me as this phone service is cheap. If the connection is not good then hang up and call back. I think this is a great deal and minor inconveniences dont bother me for 12 bucks a month. If you call over 3,000 minutes in a month you deserve to be charged more! AT&T look out. Customer service is better than AT&T. Every month AT&T got my bill wrong and I would spend 1 hour each month fixing it. I've never been overcharged by BasicTalk. Amen, LOL!
#34 : MAR 10th, 2015 : Ken
The BEST bargain telephone service in the world, with beautiful sound quality and consistent quality compared to everyone else. I have had the service for three months, my wife uses about 1000 minutes a month with NO problems on our end. Most problems originate with cheap DSL or slow cable. I have never had a problem that I needed customer service and most problems can be solved with their online problem solving advice. Bet BasicTalk and you will like it!
#33 : JAN 19th, 2015 : Dale
This is my 3rd provider of voip phone service. The first was with a 2 year up front fee and was terrible. The "friendly" service department was friendly but useless. It quit working after 5 months. The second was good with Time Warner but expensive. I have had Basictalk for a couple of months now and it is great. I bought the box at Walmart instead of taking the free one on line, thinking I would take it back if I didn't like the service. The $10 could have been saved, lesson learned.
#32 : DEC 20th, 2014 : John
No complaints with the phone service itself, but they promised to move over my old number. They didn't transfer it and they kept sending me emails saying they couldn't do this after all because my old service was disconnected. So I'm calling my old number and the phone is still ringing at my house and I can answer it and hear fine, and I tell them this but they keep insisting that my old number is disconnected and they can't transfer it! Clueless. They use offshore chat only, no phone number to call for help so you can't speak to a live person. Can't get issues resolved. Probably the worst customer service I've received in a long time.
Duane (March 20th 2015) : I didn't even follow instructions. Just plug in and go, easy as 1-2-3. Better clarity and sound quality than Verizon. If you have a problem with this service then you have other problems!
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#8 : Posted by Mary L Henderson on April 11th, 2015:
Just purchased the Basic Talk at Walmart. Noticed in reading up this website that I could expect a connecting charge! No mention of this on the box. Please let me know about this.
-> Response: At times they waive this fee so maybe you were lucky with your timing.
#7 : Posted by Joanne Brannan on January 2nd, 2015:
I do not have WFI. After Wallmart pointed to and sold me what was supposed to be a WIFI router and it was not, I had to go back and return the incorrect item and the two phones. Since then I have been trying and trying to cancel my account. On-line just seemed to have NO way of cancelling! When I would click that I wanted to cancel, it would take me to more adds instead of cancelling my account. By phone I had two holidays to contend with plus a death in the family on Dec. 20th. I finally accepted that I would have to pay the charges for 1 month. The phone number for cancellations would never ring but hang up! Today it would say, "Thank you, good bye" without even finding out who I was! Jan. 5 you will charge me for another month and I REFUSE to accept that since I have never connected at all! Please, please, cancel without charging me again! I am so busy with funeral plans, and end-of-year stress and I cannot reach anyone!!
-> Response: First of all I am sorry to hear about your troubles with BasicTalk, Joanne.
However, unfortunately you will need to contact BasicTalk directly to ensure cancellation. WhichVoIP.com is a free VoIP information website is not partnered with BasicTalk.
Here is what I would do, this is taken from their Terms and Conditions:
SEVEN DAY REFUND POLICY.
...you may cancel your service within seven (7) days of your Order Date. There are no penalties for cancellation in this timeframe....To cancel your account 24 hours a day, 7 days a week, call 1-866-382-3770. This number is for cancellation purpose only.
If this is the same number you have been using, try their live chat on their website (goto their site and then click on activate my service and you will see a live chat button on the right hand side).
Hope this helps and sorry to hear about your troubles on a personal level.
#6 : Posted by Tony Alvarado on November 17th, 2014:
The phone is breaking up and noise on the other end of the line.
-> Response: Sorry to hear you are having issues with your BasicTalk service Tony. If this is your first experience with VoIP you may want to check out our VoIP test tool (go to the tab labeled Graphs/Tools above) and our troubleshooting guide (linked from the Residential tab in the main navigation at top of page). Hope this helps.
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