The below provides a quick overview of the user submitted reviews for BasicTalk.
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BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. BasicTalk is geared primarily to those who desire a simple, straightforward residential service or cheaper alternative to a landline.
If looking for a simple, straightforward service, BasicTalk is just that. Basic. Features include Voicemail, Caller ID, Call Waiting, and 911. Call quality is generally on par with what is expected from landlines.
It should be noted that BasicTalk is mainly for residential users who simply want to replace their landline or setup a new phone line. New accounts have the option of getting a new number or sticking with one already owned.
Installation tutorials and troubleshooting guides in the "Technical Support" section are available on the Basic Talk website. This is great, as Live chat through the website is available only between 9am and 9pm EST on weekdays. Users may also email customer service.
If unhappy with the service, a refund may be issued within 7 days of activation. There is also no Early Termination or Cancellation fee. If you decide to cancel your plan between the current and the next billing cycle, only charges for that month are accrued and billed. This is a nice policy for customers as other VoIP providers have been criticized for excessive hidden fees related to service cancellation.
Owned and backed by Vonage Holdings Corp.
Much lower cost than the regular Vonage phone service offerings.
Uses the popular Grandstream HT701F telephone adaptor.
Like most other VoIP providers, there are regular use limit of 3000 minutes a month and charges 3.9 cents a minute after that. International calling outside of the U.S., Canada or Puerto Rico is not available with this service.
An activation fee of up to $29.99 should be expected. Other fees to note include reactivation fees of closed accounts, standard taxes, and shipping and handling costs.
Only the most standard features are offered with the service and no premium features. The lack of call forwarding can also be quite inconvenient for those frequently away from home. Phone number transfers can also take a few days up to a few weeks to become active. Though it's rare for it to take more than a few days to transfer, it's certainly possible and worth considering. Typical VoIP services include over 40 features so when BasicTalk is compared with this, it pales in comparison.
There is no mobile service available through a plan option or mobile application.
There is no for support fax machines. A fax machine may be plugged into the BasicTalk Box, and some fax machines may work, but troubleshooting for individual devices is not supported.
Technical support is only available through the website. A telephone number is available only for sales inquiries. Technical support is lacking compared to other services.
Although the cost of Basic Talk is competitive, it is still higher than its competition, such as the providers listed in our residential phone service review section.
The Bottom Line
BasicTalk is a cheaper alternative to the plethora of other VoIP services available. This affordability is its main appeal to consumers. However, this cheaper cost comes at the expense of premium options and features, and higher levels of customer support. If international calling isn't a necessity for you and your family, and you are simply looking for a cheaper equivalent to landline service, BasicTalk may be all that you need.
BasicTalk is a new service introduced in 2013. Currently 50% of customers recommend the service on WhichVoIP user reviews. Primary complaints include mentions of choppy audio and dropped calls. Those with the least trouble with the service seem to be placing calls only within the USA. Read our collection of user reviews for yourself to see what existing customers have had to say after subscribing and be sure to stay tuned for more updates from WhichVoIP as the BasicTalk service continues to expand.
We would like to hear from people that have already signed up for this service, so please contribute to our collection of user reviews and help others decide if the service is a good choice for their home phone. Select the green button the right to get started.
Author: Tony Campbell
BasicTalk reviews are listed in chronological order.
#48 : NOV 12th, 2015 : Cookie
I have had this service for about 3 years. Their phone service is OK but my voice mail doesn't work. Oh and it isn't $9.99 a month if you pay late.
#47 : OCT 17th, 2015 : Brad
$12.98 vs $48.89 - need I say more! OK the quality and reliability are the same. I received my original number before the converter arrived. The directions for installation were clear and simple.
#46 : OCT 11th, 2015 : Don
No problems (I didn't complete the scroll-down information, which was my fault). It really covers a lot of details which impressed me, but really, BasicTalk deserves SIX-STARS for ease of setup. I used phone-call and Tech-help was outstanding.
#45 : SEP 18th, 2015 : Mark
After two months, BasicTalk either could not or would not have Teleblend release my old # for porting. About 8 or 10 times, BasicTalk told me I needed to edit my address and name but did not tell me what to change. All the info Teleblend had was 100% correct so I could never get back my old #. Do not be fooled into thinking you can keep your old number. BasicTalk is supposed to be the experts in this area and they fall WAY short. I finally gave up and will use only cell phones.
#44 : SEP 16th, 2015 : Jill
We have used this for 5 1/2 months and it has been nothing but a headache. We have had numerous problems from the get go - poor audio on even local calls, mistakes on getting billing straight, inability to contact Area Manager for help with problems, and now this. I have been without service for two days and can not get in contact with ANYONE who can help me. Service on the website can take 24-48 hours to even get back to you the first time. Our next call is to the BBB.
#43 : SEP 15th, 2015 : Mari
If you need your phone for work or have a family member with health issues I do not recommend this phone as it goes dead all the time. When you call for service you do not get a clear answer.
#42 : SEP 4th, 2015 : Tony
Pro: cheap service Con: bad sound, bad connections, bad customer service, limited access, limited time calling, horrible customer service. It is really a waste of time unless you use the phone for emergency reason.
#41 : AUG 12th, 2015 : Jeff
We've had Basic Talk for a couple of years and are getting ready to dump it. The problem we have is that several times a month, the service goes down with the message "check telephone line". We've done all of the things they recommend in troubleshooting - plug the phone directly into the box, restart internet modem, etc. - but none of these solve the problem. We rely on BasicTalk as our land line and it was down for over six hours yesterday when I was waiting for important calls. Their tech support has gone way downhill, so I don't get help until this morning, when, of course, it's working normally again. I wouldn't use BasicTalk, knowing what I do now.
#40 : AUG 7th, 2015 : Laurie
The only upside to this is how cheap it is. The service is out every single day, I have to keep checking that there is dial tone, if there is no dial tone I have to disconnect the box, reconnect, and wait until it resets. Service is restored until the next day. I have complained several times, nothing gets fixed. There aren't many other options at this time, but the next time I find a service that I can use, I will not hesitate to drop these people.
#39 : JUL 31st, 2015 : EDUARDO
I never got this service to work. I had initial problem's getting a dial tone. I then got dial tone after an hour on the phone. Then I noticed we had no ring tone. The Tech would tell me to do this and that, a monumental task. It seems that the equipment is to sensitive and very problematic. Customer service is a little better than MagicJack, but still terrible. Seems to break down very easy.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#10 : Posted by Mike on September 9th, 2015:
Does basic talk block 900 numbers from being called?
-> Response: According to their terms of service, at this point in time, Basictalk does NOT allow calls to premium numbers such as 900 numbers.
#9 : Posted by Bob on September 2nd, 2015:
Will BasicTalk support my 5 landline phones I have in various parts of my house?
-> Response: Are the landlines phones cordless? That tends to be the best way to handle multiple phones in a house using VoIP. There are other ways though, this article on using multiple phones will hopefully help.
#8 : Posted by Mary L Henderson on April 11th, 2015:
Just purchased the Basic Talk at Walmart. Noticed in reading up this website that I could expect a connecting charge! No mention of this on the box. Please let me know about this.
-> Response: At times they waive this fee so maybe you were lucky with your timing.
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