The below provides a quick overview of the user submitted reviews for BasicTalk.
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BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. BasicTalk is geared primarily to those who desire a simple, straightforward residential service or cheaper alternative to a landline.
If looking for a simple, straightforward service, BasicTalk is just that. Basic. Features include Voicemail, Caller ID, Call Waiting, and 911. Call quality is generally on par with what is expected from landlines.
It should be noted that BasicTalk is mainly for residential users who simply want to replace their landline or setup a new phone line. New accounts have the option of getting a new number or sticking with one already owned.
Installation tutorials and troubleshooting guides in the "Technical Support" section are available on the Basic Talk website. This is great, as Live chat through the website is available only between 9am and 9pm EST on weekdays. Users may also email customer service.
If unhappy with the service, a refund may be issued within 7 days of activation. There is also no Early Termination or Cancellation fee. If you decide to cancel your plan between the current and the next billing cycle, only charges for that month are accrued and billed. This is a nice policy for customers as other VoIP providers have been criticized for excessive hidden fees related to service cancellation.
Owned and backed by Vonage Holdings Corp.
Much lower cost than the regular Vonage phone service offerings.
Uses the popular Grandstream HT701F telephone adaptor.
Like most other VoIP providers, there are regular use limit of 3000 minutes a month and charges 3.9 cents a minute after that. International calling outside of the U.S., Canada or Puerto Rico is not available with this service.
An activation fee of up to $29.99 should be expected. Other fees to note include reactivation fees of closed accounts, standard taxes, and shipping and handling costs.
Only the most standard features are offered with the service and no premium features. The lack of call forwarding can also be quite inconvenient for those frequently away from home. Phone number transfers can also take a few days up to a few weeks to become active. Though it's rare for it to take more than a few days to transfer, it's certainly possible and worth considering. Typical VoIP services include over 40 features so when BasicTalk is compared with this, it pales in comparison.
There is no mobile service available through a plan option or mobile application.
There is no for support fax machines. A fax machine may be plugged into the BasicTalk Box, and some fax machines may work, but troubleshooting for individual devices is not supported.
Technical support is only available through the website. A telephone number is available only for sales inquiries. Technical support is lacking compared to other services.
Although the cost of Basic Talk is competitive, it is still higher than its competition, such as the providers listed in our residential phone service review section.
The Bottom Line
BasicTalk is a cheaper alternative to the plethora of other VoIP services available. This affordability is its main appeal to consumers. However, this cheaper cost comes at the expense of premium options and features, and higher levels of customer support. If international calling isn't a necessity for you and your family, and you are simply looking for a cheaper equivalent to landline service, BasicTalk may be all that you need.
BasicTalk is a new service introduced in 2013. Currently 50% of customers recommend the service on WhichVoIP user reviews. Primary complaints include mentions of choppy audio and dropped calls. Those with the least trouble with the service seem to be placing calls only within the USA. Read our collection of user reviews for yourself to see what existing customers have had to say after subscribing and be sure to stay tuned for more updates from WhichVoIP as the BasicTalk service continues to expand.
We would like to hear from people that have already signed up for this service, so please contribute to our collection of user reviews and help others decide if the service is a good choice for their home phone. Select the green button the right to get started.
Author: Tony Campbell
BasicTalk reviews are listed in chronological order.
#33 : JAN 19th, 2015 : Dale
This is my 3rd provider of voip phone service. The first was with a 2 year up front fee and was terrible. The "friendly" service department was friendly but useless. It quit working after 5 months. The second was good with Time Warner but expensive. I have had Basictalk for a couple of months now and it is great. I bought the box at Walmart instead of taking the free one on line, thinking I would take it back if I didn't like the service. The $10 could have been saved, lesson learned.
#32 : DEC 20th, 2014 : John
No complaints with the phone service itself, but they promised to move over my old number. They didn't transfer it and they kept sending me emails saying they couldn't do this after all because my old service was disconnected. So I'm calling my old number and the phone is still ringing at my house and I can answer it and hear fine, and I tell them this but they keep insisting that my old number is disconnected and they can't transfer it! Clueless. They use offshore chat only, no phone number to call for help so you can't speak to a live person. Can't get issues resolved. Probably the worst customer service I've received in a long time.
#31 : DEC 10th, 2014 : Aaron
Really good value for $9.99 a month. Enough features to make it interesting and very easy to set up.
#30 : NOV 30th, 2014 : Cindy
Customer Service does not exist. If you call the phone number listed, you go through the basic, press 1, press 2 press 3 etc. It does not matter which number you press, each one says the same thing. Please go to the website for further assistance...goodbye. If your question cannot be answered by their FAQ, then you are out of luck. They have NO CUSTOMER SUPPORT. I am returning mine tomorrow. I tried it for 24 hours, and no customer support. Not worth it.
#29 : NOV 18th, 2014 : Sarah
Great service. I bought this at Walmart. I was tired of paying AT&T 45-75 bucks a month, for what? I got cordless phones (2) with one base. I connected the base to my internet modem and have the others around the house. The monthly bill with tax is $12.99. You get caller ID, voicemail(which you can also check and listen to online) and you can switch you phone number. I do not like customer service as it is mainly through email, IM, or you can call them during a certain time. I have only had to contact CS the 1 time. I have had the service for over a year now.
Ethel (February 24th 2015) : I was glad to read your review as I have been wanting to leave AT&T and try BasicTalk but my computer is in the one end of the house and the main phone on the other end. So all I have to do is move the main phone where the computer is and use the extra phone elsewhere? Please reply.
WhichVoIP (February 24th 2015) : Thanks for leaving a comment Ethel. To answer your question, your main phone would simply plug into the BasicTalk box which in turn plugs into your Internet modem (the box that you connect your computer to for Internet connection). If you have a phone system with cordless extension phones (like most these days) you can place these around the house as required.
#28 : NOV 7th, 2014 : Margaret
No local phone number, cannot access your account easily but the worst is I called my daughter not even 3 miles away and she couldn't hear me although I could hear her. I would not under any circumstances recommend this phone service. Get a cheap land line. I sent them an email and asked for a bill with the mailing address on it and to date have not gotten one. Just emails.
#27 : OCT 9th, 2014 : Larry
Just got the service recently. You can't talk to a person on the phone. Their web site is the worst I have ever used. The phone number sends you to the lousy web site with nothing but generic questions. You can't ask the question you need the answer too. You can't even talk to anyone to cancel.
#26 : SEP 30th, 2014 : Dave
I would not highly recommend BasicTalk only because you cannot talk to anyone live by phone if you have issues. You can only go on line and there are only a few problem menu choices available. I have had this service for one year and overall had very few problems, but when I do, such as now, it's very hard to get a fix from their menu choices which don't fit my problem which is the phone always states that I have 1 missed call and I can't clear it out.
#25 : SEP 29th, 2014 : Lee
The black box (adaptor) keeps dying and Customer Service keeps telling me to unplug it and re-plug it in. Doesn't work though and BasicTalk tries to blame everyone except their crappy equipment. This would be the 3rd box if I were to continue service but I will be cancelling soon.
#24 : SEP 15th, 2014 : Valerie
I attempted to transfer our phone number to BasicTalk for over a month. You cannot speak to a human being on the phone after your initial set up. They will only communicate via email and CHAT. They kept cancelling our transfer request stating that the name and/or address did not match our previous provider. It matched exactly and the previous provider was contacted to verify. We would receive an email from the Support team stating that they were going to fix everything and make sure it all went through. Meanwhile, the next day, we would receive an email from them saying that there was another problem. The left hand did not seem to know what the right hand was doing. We finally cancelled today - I hope - although I don't have confidence that will go well either. I would NEVER recommend this company to anyone.
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#7 : Posted by Joanne Brannan on January 2nd, 2015:
I do not have WFI. After Wallmart pointed to and sold me what was supposed to be a WIFI router and it was not, I had to go back and return the incorrect item and the two phones. Since then I have been trying and trying to cancel my account. On-line just seemed to have NO way of cancelling! When I would click that I wanted to cancel, it would take me to more adds instead of cancelling my account. By phone I had two holidays to contend with plus a death in the family on Dec. 20th. I finally accepted that I would have to pay the charges for 1 month. The phone number for cancellations would never ring but hang up! Today it would say, "Thank you, good bye" without even finding out who I was! Jan. 5 you will charge me for another month and I REFUSE to accept that since I have never connected at all! Please, please, cancel without charging me again! I am so busy with funeral plans, and end-of-year stress and I cannot reach anyone!!
-> Response: First of all I am sorry to hear about your troubles with BasicTalk, Joanne.
However, unfortunately you will need to contact BasicTalk directly to ensure cancellation. WhichVoIP.com is a free VoIP information website is not partnered with BasicTalk.
Here is what I would do, this is taken from their Terms and Conditions:
SEVEN DAY REFUND POLICY.
...you may cancel your service within seven (7) days of your Order Date. There are no penalties for cancellation in this timeframe....To cancel your account 24 hours a day, 7 days a week, call 1-866-382-3770. This number is for cancellation purpose only.
If this is the same number you have been using, try their live chat on their website (goto their site and then click on activate my service and you will see a live chat button on the right hand side).
Hope this helps and sorry to hear about your troubles on a personal level.
#6 : Posted by Tony Alvarado on November 17th, 2014:
The phone is breaking up and noise on the other end of the line.
-> Response: Sorry to hear you are having issues with your BasicTalk service Tony. If this is your first experience with VoIP you may want to check out our VoIP test tool (go to the tab labeled Graphs/Tools above) and our troubleshooting guide (linked from the Residential tab in the main navigation at top of page). Hope this helps.
#5 : Posted by Isabel on September 17th, 2014:
I got the adapter from basic talk today and I'm trying to activate the box but when I enter the MAC number it keeps telling me it is invalid.
-> Response: My assumption is you bought it from a retail store. Make sure you only enter numbers and letters in the activation area on the BasicTalk website (12 characters). e.g. 000F12AB3CDE
If this still fails you will need to contact Basic Talk directly.
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