BasicTalk Reviews and Ratings

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BasicTalk (3.4)
58 Reviews
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The WhichVoIP.com BasicTalk Review

BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. BasicTalk is geared primarily to those who desire a simple, straightforward residential service or cheaper alternative to a landline.

The Good

If looking for a simple, straightforward service, BasicTalk is just that. Basic. Features include Voicemail, Caller ID, Call Waiting, and 911. Call quality is generally on par with what is expected from landlines.

It should be noted that BasicTalk is mainly for residential users who simply want to replace their landline or setup a new phone line. New accounts have the option of getting a new number or sticking with one already owned.

Installation tutorials and troubleshooting guides in the "Technical Support" section are available on the Basic Talk website. This is great, as Live chat through the website is available only between 9am and 9pm EST on weekdays. Users may also email customer service.

If unhappy with the service, a refund may be issued within 7 days of activation. There is also no Early Termination or Cancellation fee. If you decide to cancel your plan between the current and the next billing cycle, only charges for that month are accrued and billed. This is a nice policy for customers as other VoIP providers have been criticized for excessive hidden fees related to service cancellation.

Owned and backed by Vonage Holdings Corp.

Much lower cost than the regular Vonage phone service offerings.

Uses the popular Grandstream HT701F telephone adaptor.

The Bad

Like most other VoIP providers, there are regular use limit of 3000 minutes a month and charges 3.9 cents a minute after that. International calling outside of the U.S., Canada or Puerto Rico is not available with this service.

An activation fee of up to $29.99 should be expected. Other fees to note include reactivation fees of closed accounts, standard taxes, and shipping and handling costs.

Only the most standard features are offered with the service and no premium features. The lack of call forwarding can also be quite inconvenient for those frequently away from home. Phone number transfers can also take a few days up to a few weeks to become active. Though it's rare for it to take more than a few days to transfer, it's certainly possible and worth considering. Typical VoIP services include over 40 features so when BasicTalk is compared with this, it pales in comparison.

There is no mobile service available through a plan option or mobile application.

There is no for support fax machines. A fax machine may be plugged into the BasicTalk Box, and some fax machines may work, but troubleshooting for individual devices is not supported.

Technical support is only available through the website. A telephone number is available only for sales inquiries. Technical support is lacking compared to other services.

Although the cost of Basic Talk is competitive, it is still higher than its competition, such as the providers listed in our residential phone service review section.

The Bottom Line

  • The only plan offered is the standard $9.99 a month plan consisting of 3000 minutes within the U.S., Canada and Puerto Rico. Voicemail, Caller ID, Call Waiting, and 911 are the only features offered with the plan.
  • The phone adapter is available for purchase at Walmart stores for $9.88 and includes the first month of service free. If purchased through the website when setting up an account, the ATA box is free aside from shipping and handling fees. Going to a nearby Walmart that stocks the BasicTalk Box ends up being a slightly more cost effective solution.

Overall Thoughts

BasicTalk is a cheaper alternative to the plethora of other VoIP services available. This affordability is its main appeal to consumers. However, this cheaper cost comes at the expense of premium options and features, and higher levels of customer support. If international calling isn't a necessity for you and your family, and you are simply looking for a cheaper equivalent to landline service, BasicTalk may be all that you need.

BasicTalk is a new service introduced in 2013. Currently 50% of customers recommend the service on WhichVoIP user reviews. Primary complaints include mentions of choppy audio and dropped calls. Those with the least trouble with the service seem to be placing calls only within the USA. Read our collection of user reviews for yourself to see what existing customers have had to say after subscribing and be sure to stay tuned for more updates from WhichVoIP as the BasicTalk service continues to expand.

We would like to hear from people that have already signed up for this service, so please contribute to our collection of user reviews and help others decide if the service is a good choice for their home phone. Select the green button the right to get started.

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Author: Anthony


BasicTalk Overview

All User Reviews (Page 1 of 6)

Total Number 58 5 Stars 17
Thumbs Up 32 4 Stars 12
Thumbs Down 26 3 Stars 12
Average Rating 3.4 2 Stars 13
More Providers 1 Star 4

BasicTalk reviews are listed in chronological order.

Excellent Service

Overall rating (4.7)

#58 : JUL 18th, 2016 :

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I have been using BasicTalk for over 2 years now with very few problems. Voice Quality is excellent and the Voicemail works as expected. I have not experienced a single billing issue. Many of the posted reviews comment on the fact that the service goes down frequently, their information is not accurate. The service does not go down, however it is highly dependent on the firewall settings in your cable modem or router. I have learned that the service disconnects each time Comcast changes my cable modem settings (i.e. updates the firmware, changes my service level, reboots my cable modem, etc.). In order to reconnect to Vonage I have to turn off the Network Level Firewall in the Cable Modem and allow 5 minutes for the Grand Stream 701 interface box to reconnect. After service is restored I enable the firewall in the Cable Modem and all is well. The loss of service is caused by your Internet Service Provider, it is not caused by BasicTalk (i.e. Vonage). If your Internet Service causes too many service interruptions the solution is finding another Internet Service provider or turning off the Fire Wall in your cable modem or router. The one issue I have is the fact that the Support folks steadfastly refuse to furnish me with the required information to enable port tunneling through the firewall in order to avoid turning off the fire wall to reconnect my phone service each time Comcast has a service interruption. If all you need is basic phone service then BasicTalk is the preferred choice.

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BasicTalk, great service

Overall rating (4.8)

#57 : JUN 15th, 2016 :

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Highly recommended. We use extra recorder, with voice mail, for ease of play back. We use a Y jack, plug into the house telephone outlet to activate all house outlets.

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Unfair business practices

Overall rating (3.6)

#56 : JUN 14th, 2016 :

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When my husband had a stroke and was unable to speak, I called in February to cancel the service. In June, the service is still being billed to my credit card and I am told that despite them having the record of my earlier call, "BasicTalk does not give refunds". Stay away from this company!

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Excellent basic service

Overall rating (5)

#55 : MAY 16th, 2016 :

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Excellent basic phone service on a par with basic landline service. If you are looking to replace landline phone or setting up a "home" phone service, BasicTalk is for you. It is as reliable as your Internet connection. I have never had a problem with connection or voice quality. I love it. And the price is unbeatable.

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Service great, website not so great!

Overall rating (2.4)

#54 : APR 19th, 2016 :

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Online website is impossible if you want to change or update anything. No live representative to speak to. Doesn't surprise me its owned by Walmart. Walmart is a lousy company, become too big. Very unhappy customer.

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I like it!

Overall rating (5)

#53 : APR 3rd, 2016 :

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I had no problem in setting up, including transferring my old phone number. My only wish is that it had the ability to block numbers. And it cannot, at least at this time, be used with Nomorobo software. And I had no activation charge...It's just the monthly charge plus taxes ($12.16). It's set up for automatic payments so never a possibility of a late charge.

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Number Transfer

Overall rating (2.6)

#52 : MAR 24th, 2016 :

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Technical support isn't all that good, phone number transfer seems impossible, now going on 2 weeks and can't use our original number yet. They set up 911 service and gave us a temporary new number and then told us we had to use that one. We can call out but without changing our number we can't receive calls yet. Have changed and resubmitted information several times and still not hooked up.

VISITOR/PROVIDER FEEDBACK:

WhichVoIP Team (March 25th 2016) : Here is an article we wrote on number porting if you would like to learn more about this subject.

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The Best

Overall rating (4.7)

#51 : FEB 5th, 2016 :

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Cheap cost for excellent VoIP service. No problems with system. Only issue is need to reset the line after using system to release intercom door to apartment building or cannot be heard on call (can hear other party). Makes no difference if incoming or outgoing call. No BasicTalk resolution.

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Great service, low price

Overall rating (4.4)

#50 : FEB 5th, 2016 :

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Pro's: BasicTalk is Vonage minus many features. Most of those features, I don't miss. Service is excellent, reliability is excellent. Use a "Y" splitter on the phone cord to plug into the phone wiring system of your home to activate all phone outlets throughout your home.

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Not a problem here...

Overall rating (4.9)

#49 : JAN 6th, 2016 :

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I've had Basic Talk over a year. Not one problem, so I've never had to call customer Service. I've recommended them to my friends, and I appreciate the recommendation from a family member to get it in the first place.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 58 5 Stars 17
Thumbs Up 32 4 Stars 12
Thumbs Down 26 3 Stars 12
Average Rating 3.4 2 Stars 13
More Providers 1 Star 4

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