The below provides a quick overview of the user submitted reviews for BasicTalk.
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BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. So then why even consider this service for your home calling needs:
So are you ready to sign up? First let's look at how the service compares to other VoIP companies that offer services to residential customers.
As we mentioned earlier, this service was just launched in May of 2013. We would like to hear from people that have already signed up for this service, so please be one of the first to contribute to our reviews of BasicTalk and help others decide if the service is a good choice for their home phone. There is a good chance that this product will be heavily promoted to drive its popularity, so your opinion could really make a difference.
BasicTalk reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#11 : DEC 4th, 2013 : Denny
Purchased the BasicTalk "black box" from local store for about $10. Set up online with no difficulties. Probably took 15 minutes to set up service, set up 911 and instructions to port my old home phone number to BasicTalk service. Within about 3 business days my old number became active on BasicTalk. Sound quality is fine as are the features. So far its a win-win with price and reliability. No complaints.
#10 : DEC 3rd, 2013 : Chip
Easy setup and works mostly, but on almost every call the other side keeps complaining that I am dropping out. It also constantly misses touch tones. It has become such a bother that I must switch soon.
#9 : NOV 25th, 2013 : Lyn
I set up my BasicTalk 11/12/13. I had some initial issues and finding the
customer service Chat was not user friendly. Once I had it set up the sound
is crackly and people I call tell me my voice keeps cutting out. This I can
live with for the low price of $11.62 a month compared to Comcast of approx
30.00 a month without long distance. But after using the service for less
than 2 weeks it no longer lets me call the number I use the most. At first
I just thought my mom wasn't answering her phone and had turned off her
ringer. It turns out when I call from the BasicTalk it doesn't ring on her
end at all. The last couple of days when I try to call her from the
BasicTalk I get a message that says the number can not be reached at this
time. It also gave me a 1-800 number to call but upon calling it
Time Warner Telecom said they have never heard of BasicTalk and that my
phone number is not serviced by TWT and to call my phone provider.
BasicTalk says it is unlimited use in the US but there is also some small print called Reasonable Useage Policy: A customer's total usage is unusual if (a) two or more of the following occur in consecutive months, or (b) it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, excessive:
- unique numbers called
- call lengths
- call forwarding/transferring
- conference calling
- short duration calls
- number of calls made during a month
- number of calls made to a conference calling service during a month
- number of calls made during business hours
- number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
- other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy.
If a combination of these factors occurs, BasicTalk may determine that abnormal, unreasonable or usage that is not allowed is occurring, and may take action, including, but not limited to, immediate suspension of your BasicTalk service.
So apparently me calling my Mom a few times a day is not Reasonable Useage and I have been suspended from calling her number. I have an email into BasicTalk but still have not received a response.
#8 : NOV 23rd, 2013 : Steve
Found BasicTalk at Walmart. Didn't buy it there, I wanted to check the comments online. Decided that a $55/month Verizon service (I had to keep my DSL to get my service that cheaply,) was worth a try for $9.99/month. Did everything on the Internet. My number was transferred very fast, the set up was easy and the quality is excellent. I had BasicTalk estimate my total cost (including taxes) and it's $12.05/month. No hidden charges, everything up front. Yesterday I sent a fax over the line - no problem. Can even call Canada and Puerto Rico. Needless to say I am delighted with BasicTalk; everything I need, nothing I don't need.
#7 : NOV 18th, 2013 : Ivanna
I hate to say I wouldn't recommend it since I haven't experienced full use of the service. I've cancelled my Verizon telephone service and I haven't been able to make an outgoing call today. I've chatted with Tech support and printed 3 help pages, and to no avail I still cannot make calls and have to wait 24 to 48 hrs before the escalation team hopefully resolves the issue. HAVING SECOND THOUGHTS... I here my mother saying "Get what you pay for" !!!
#6 : NOV 11th, 2013 : Esther
This company tells you that your price is one price and then they enter your bank account at will. Be Careful! Basic talk / Basic Lie...$10.00 per month?
#5 : NOV 5th, 2013 : Mike
I replaced my phone service from UVerse (and changed ISP to Comcast a few days later). My old phone number was ported in a few days. Initially I used Basic Talk with Uverse and now with Comcast. Call quality is always good. The single call I made to tech support, asking about anything I needed to do when switching providers, was answered promptly. I have restarted the Basic Talk box once since 6/13 (5 months) when I installed it--I got an error message when picking up the phone. But that has been the only glitch. Pros: Good voice quality, reliable. Less than $12/month with taxes and fees. Works fine with my 2 station wireless phone setup and 2 wired lines. Con: No advanced call features like "follow me" or "Call blocking".
#4 : OCT 30th, 2013 : Chuck
Unable to get old number ported over. Worked with Basic Talk Tech support but they did nothing. I even gave them my cell # to contact me if they needed my help on anything. Tech support ignored me. I THEN CANCELLED SERVICE.
#3 : OCT 20th, 2013 : Mark Knauf
Do not really use it all that much, however I do like having a "home phone". Previously I had vonage and it seemed a bit "pricey" considering how little I used it. When I saw the price point for the "basictalk" service I decided it was definitely worth trying. I never used all the features that my previous company included so for my application it has been perfect. Basic service at a basic price. Seems like a good deal to me.
Janice (10/26/2013) : Have been using Basic Talk for 2 to 3 months now. Have had no problems so far. I love having all the features like caller ID, voice mail, call waiting. I did not have those services with my prior service, Fairpoint, and saving more than half the cost for the phone service. I am a senior citizen so saving money is a priority. I recommend Basic Talk to anyone who will listen. Very happy with Basic Talk.
#2 : SEP 11th, 2013 : Steve
BasicTalk cannot be relied upon for "Touch Tone Teller" or credit card activations using Touch Tones (DTMF) or for IVR applications that require touch tone input. The degradation of DTMF for this low bit rate voip service is enough to cause these type calls to not work
#1 : AUG 14th, 2013 : Erik
I decided to try VoIP for the first time and saw some Ads about basic talk and how low cost it was - I was fed up with my pricey phone bills! Already have Comcast and I know my Internet connection is decent so had some confidence that VoIP would work for me (also the test on this site and others helped as I had a good MOS score for my Internet connection). I am quite tech savvy so felt I'd be able to troubleshoot any issues. Anyway got the adaptor in the mail (free shipping and free lease) and set it up in about 10 minutes. Made some calls and it sounded okay. There was a little background noise so I changed my setup slightly so everything flowed through my adaptor and that seemed to help. Still some occasional noise on the line but pretty good. My wife loves the savings.
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