1-VoIP Reviews and Ratings

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1-VoIP
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(4.6)
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1-VoIP Review by WhichVoIP

In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.

The Good

1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.

Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.

The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.

All residential plans include unlimited incoming minutes, all features, hardware adaptor, free activation and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.

Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.

Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.

If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.

1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.

The Bad

One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.

Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.

Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.

The Bottom Line

  • Residential Value Plan: This entry level plan costs $8.97/month and includes 500 minutes to North America and unlimited incoming minutes.
  • Residential US & Canada Unlimited Plan: This is their most popular plan and includes unlimited calling to North America for $17.97/month.
  • Residential World Unlimited Plan: For those that need International calling on a regular basis should consider this plan at $23.97 per month with unlimited calling to North America and 30 International countries (including Australia, France, Germany, UK, Mexcio, China, Hong Kong, Israel and more).
  • All residential plans include unlimited incoming minutes, premium features, hardware, free activation and no term commitment.
  • Business Lite Plan: This plan is for businesses with 1 to 5 users and the cost is $24.97 per month per extension.
  • Business Professional Plan: Having 6 to 19 users reduces the cost to $22.97 per month per extension.
  • Business Enterprise Plan: For the medium sized business with 20 to 99 users the cost is $20.97 per month per extension.
  • All business plans include the same feature set, unlimited calling, and a free trial is available. They have a "Match any competitor quote" promise also. Businesses with 100+ users will need to contact them directly for custom pricing.
  • SIP trunking plans start at $29.97 per month.
  • All rates exclude any applicable taxes, regulatory fees and surcharges.

Overall Thoughts

Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.

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Author: Michael


1-VoIP Overview

1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.

All User Reviews (Page 1 of 20)

Total Number 200 5 Stars 158
Thumbs Up 175 4 Stars 24
Thumbs Down 23 3 Stars 13
Average Rating 4.6 2 Stars 4
More Providers 1 Star 1

1-VoIP reviews are listed in chronological order.

Best of the 3 voIP's I used for total of 14 years

Overall rating (5)

#200 : AUG 3rd, 2016 :

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I used Vonage for years until they increased their rates and refused to give me the same deal they would a new customer. I then went to AXvoice for the next 2 years. I had multiple problems with them especially in the 2nd year. I paid for each year in advance and was therefore stuck when the problems grew in the second year. I know it is hard to believe but they have no phone help, all problems are dealt with through email. That is a nightmare. It takes days to solve problems and the frustration level is high. I've been with 1-VoIP for the past two years and they have been incredible. I've never had to leave a voice mail and they solve what ever problem I have in minutes while they stay on the line with me. They are knowledgeable, polite and truly care about their customers. And best of all I've had minimum problems to begin with. They are a refreshing company and I would highly recommend them.

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Excellent Service

Overall rating (5)

#199 : JUL 29th, 2016 :

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Last year I ditched my Canadian landline of 25 years and switched to 1-VoIP. There were some wrinkles in porting my Canadian number and billing. But 1-VoIP Customer Service is always there to answer questions and resolve issues to my satisfaction. I have just renewed my 1 year pre-pay service with them today.

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Excellent call quality! Great customer service.

Overall rating (5)

#198 : JUN 18th, 2016 :

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I have been using 1-VoIP for a couple months now, and I think the service is excellent! I had BasicTalk (Vonage) for about three years prior to switching to 1-VoIP. I spent hours researching VoIP providers because I wanted more features like, voicemail to email and virtual fax, but most importantly I wanted better voice quality. It's important to me to have voice quality on par with a traditional land line for the vast majority of the calls. The good news: I could not be more pleased with the voice quality! The calls have been crystal clear with good volume. I have been enjoying their Nomorobo service. I checked my call logs and Nomorobo has been effectively blocking the robo calls. My phone does not even ring when it's a robo call, and all it takes is a click of the mouse to turn it off or on. Lastly, 1-VoIP has exceptionally good customer service. They are very friendly and knowledgeable.

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5 star service!

Overall rating (5)

#197 : MAY 24th, 2016 :

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Excellent 5 star service! 1-Voip found a nice workaround for any 1-800 number issues I was having. I know they really worked at getting things setup correctly, as I live in rural Quebec. The only other provider was Telebec, a division of Bell. It is good but very expensive. The switch to 1-Voip is running very well. I am now with them at least eight months or so. I forget exactly! Always very nice people on the phone and through e-mail. I don't even use all the features, I just want to pick up and dial! The messaging works well, as well as an anonymous setup if you wish. My issue was 1-800 Quebec numbers. The trick is to have them setup to dial without the toll free part, as it does not cost me anything. Only Quebec government numbers failed me, but 1-Voip has fixed the ones I needed. My local 819- 648 would not work, and that is resolved as well. All in all, price, features, service, this is 5 Star stuff! I do not rate products much, I either hate them or love them! P.S. Also, being on a disability, these 800 Quebec numbers are essential to me. The government possibly uses an out of Canada number blocker, though they claim they do not. It does not matter now. All is fixed!

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I haven't had any problems

Overall rating (4.9)

#196 : MAY 2nd, 2016 :

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The only problem I've had was sometimes I have an echo and when my Internet slows down the person I'm calling has a hard time hearing me. This is not a problem with 1-VOIP but with my Internet provider I believe.

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Great service

Overall rating (5)

#195 : APR 29th, 2016 :

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Great service. Person to talk to at the service desk without hardly any hold. I got rid of my home line and now with 1-VoIP.

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Happy camper

Overall rating (4.9)

#194 : APR 9th, 2016 :

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I am happy with 1-VoIP, especially for the price. While it does not provide quite the same number of services we get with VOIPo on our other phone, the services provided are very good, and worth every penny.

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Great Service at Greater Price

Overall rating (5)

#193 : APR 3rd, 2016 :

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Getting started was very easy. The transition from landline to VoIP was seamless. Customer service is knowledgeable and willing to help. The savings is very noticeable.

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Excellent service!

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#192 : APR 3rd, 2016 :

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I've been very happy with 1-VoIP. A couple of sound quality and connection issues were solved within minutes (yes, minutes) of contacting customer service, and contacts are always followed up on to be sure I'm happy. I highly recommend 1-VoIP.

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Great Service For The Price

Overall rating (5)

#191 : APR 2nd, 2016 :

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I have completed my first year of service with 1-VoIP. I couldn't be happier. No major problems and great customer service. That's why I rate them with Five Stars. J.T.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 200 5 Stars 158
Thumbs Up 175 4 Stars 24
Thumbs Down 23 3 Stars 13
Average Rating 4.6 2 Stars 4
More Providers 1 Star 1

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