Archived Business VoIP News

Monday, April 28th

• Customers Give VSGi A+ Grades on Service and Support

  Visual Systems Group, Inc. (VSGi), a nationally recognized premier integrator of video, voice, web, data collaboration, and communications solutions, today announced that Boston Research Group, an independent full service market research firm, recently conducted a "Customer Satisfaction Survey" as part of VSGi's annual customer service survey requirement. VSGi achieved an overall customer satisfaction rating of 96% for service and support. The sampling was conducted with a group of over 500 unique VSGi customers' that received service during the last six (6) months....

• Fonality Launches Open Source Telephony Ecosystem

  Fonality, the leading provider of open source phone systems, today announced the Fonality Authorized Certified Ecosystem (FACE), a program that certifies third party products for trixbox® CE, trixbox Pro and PBXtra® so customers and resellers can deploy them with complete confidence. FACE certification validates interoperability and identifies the best components for use with Fonality’s software platforms. Ground floor FACE partners include IP phone manufacturers Aastra and Polycom, communications service provider Bandwidth.com and connectivity hardware provider Sangoma....

Wednesday, April 23rd

• VoIP providers set sights on small businesses

  VoIP providers are targeting small and medium-sized businesses, a market segment that has remained the most skeptical of the technology....

Tuesday, April 22nd

• VoIP Provider VoicePulse Helps Tennessee Business Save $40,000

  VoicePulse has helped Tres Ransom, the IT director at Hail & Cotton (a tobacco distribution company in Springfield, Tennessee) make the switch to VoIP....

Monday, April 21st

• VoIP Provider VoicePulse Helps Tennessee Business Save $40,000

  VoicePulse has helped Tres Ransom, the IT director at Hail & Cotton (a tobacco distribution company in Springfield, Tennessee) make the switch to VoIP....

Saturday, April 19th

• Newcomer 5nines Gets Down to Business: Industry Leader VoIPYourLife Dials Up a Commercial Connection

  As business owners in ever-increasing numbers seek to cut costs in today's highly competitive global markets, savvy CEOs are exploring the benefits of internet-based telephone systems to slash expenses. With the introduction of 5nines Business Solutions, leading Voice over Internet Protocol provider VoIP Your Life, LLC has entered the fray in a big way....

Monday, April 14th

• Syspine: VoIP For The Small Business

  Syspine was showing a key system based on Microsoft's Response Point speech engine at VoiceCon. This is intended for the small or medium-sized business, according to Syspine's Jerry Moore, and it's pretty elegant and simple. Or as Moore says: 'A poor man's communications system.'...

• Managed Vs. Hosted Vs. On-Premise VoIP

  With managed-VoIP services, a third-party provider offers all the equipment, software, operations facilities and technical expertise needed for a company to reap the benefits of an IP-enabled phone system without the costs, risks and headaches of an on-premise VoIP solution. A managed VoIP-service package typically includes the design, integration and deployment of IP-telephony equipment and software, along with management and maintenance of existing telephony solutions and the new VoIP network....

Thursday, April 10th

• Is Your Network Ready for VoIP?

  For many years, voice over IP (VoIP) has held the promise of enabling the next generation of voice communications. This white paper addresses many critical issues pertaining to VoIP's viability, regardless of which vendor's IP PBX system is deployed across the distributed enterprise....

Wednesday, April 9th

• The Essential Guide to VoIP and the Contact Center

  One of the hottest communications trends today is deploying VoIP with contact-center solutions. Promising to increase savings and reduce operating costs, an IP-enabled contact center can extend a contact center to locations anywhere around the world — at record speed and without costly infrastructure investments. An IP infrastructure also allows for remote, at-home agents, which can enhance customer service while slashing overhead costs. And by converging voice and data traffic, a company can reduce its operating costs and simplify its call-center management processes....

Tuesday, April 8th

• Intelliverse Receives Unified Communications® Magazine's 2007 Product of the Year Award

  Intelliverse, announced today that Technology Marketing Corporation's (TMC®) Unified Communications magazine (www.uc-mag.com) has named Intelliverse's callEverywhere CHOICEcall as a recipient of its 2007 Product of the Year Award....

Wednesday, April 2nd

• Nortel, Arcor Integrate Mobile Phones into Corporate Networks

  Arcor, one of Germany's leading telecommunications companies, aims to add mobility features to their hosted VoIP Business offering - Central Phone - using a Nortel VoIP solution. The solution allows workers to connect mobile phones into their company's corporate network enabling business travellers to use the same phone functionality and services wherever they are - whether they use their mobile or their desk phone. Recently, Arcor demonstrated the new Central Phone mobility functionalities at the CeBIT 2008 trade fair in Hannover, Germany. The new functionalities are expected to be available to Arcor clients before the end of this year. ...

Tuesday, April 1st

• Found Your Calling?

  It's called preservation of capital--a fancy name for not spending money any sooner than you have to. That's what a virtual PBX like Vocalocity does for entrepreneurial businesses. You get the same fancy phoning features you would if you plunked down six to seven grand for an on-the-premises phone system but with VoIP calling services added in for one monthly rate. Your only out-of-pocket expense is $150 for each advanced three-line deskset you need to connect to the internet....